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HubSpot Service Hub Reviews & Product Details
Hubspot, a giant in the digital marketing category, offers a wide range of software solutions with comprehensive free tools. This makes expanding your toolkit across sales, operations, marketing, etc., very easy. Its CRM system is at the heart of HubSpot’s offering. The platform makes it an excellent option for managing customers and progressing them through your funnel. As a result, Hubspot’s Service Hub’s an incredible range of features, including team management tools available via higher plans and real-time reporting.
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| Capabilities |
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|---|---|
| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
HubSpot Service Hub Pros and Cons
- Extendable with a range of other Hubspot tools, many of which are free, including a CRM, as well as operations, marketing, and sales features.
- Hubspot focuses on CRM integration to produce great customer insights.
- You get access to powerful analytics.
- There’s a steep learning curve.
- The complex pricing tiers are challenging to navigate.
Compare HubSpot Service Hub with other popular tools in the same category.
It’s a powerful all-in-one business solution with hubs and tickets to control about sales, marketing, and customer service
Some errors in e-mail survey control, but the support team always help
Everything I need in one place. Connects simultaneously with the other programs used, such as calling software, customer surveys, task to do and internal intercommunication, tracking functionalities, and others.
Integrates all company needs and easy way to keep track of customers for everyone to have access.
Sometimes it's hard to learn new features/integrations.
Customer updates. All team members can track meetings, updates, email all in the same place. FAQ and support. Knowledge base and support inbox
Easy to use and customize for our purposes
Some features like tagging aren't yet available
Centralized communication tracking. Making cross functional work much easier
Their ticket organization for following up on inquiries, along with their exceptional customer service, helps users maximize the tool's potential.
No dislikes; it efficiently gets the job done.
Tracking the number of customer inquiries.
It's very user friendly specially customization options are amazing. Simple yet effective. Customer support team team is very good and integration part is very easy
The ticket form submission email is sent as a marketing email that is bit odd it should be in service hub to avoid the situation where contact needs to be a marketing contact to send email with work flow
We were facing issues in customer support. We were looking for a platform for ticket management and customer portal.
HubSpot is extremely user friendly and very easy to navigate. Their customer service is very responsive and quick.
There isn't anything that I dislike about Hubspot
Hubspot makes it very easy to store and use our data and the tasks feature is very helpful
We use tickets for our support team. It has been seamless. The set up was easy. The team learned it very well. We create many tickets per day and the entire team has mentioned how easily it was to integrate to their previous method.
The only downside is we didn't set up with Ring Central yet. We may do that to make the process even faster.
It was impossible to track conversations with our clients and support. Now, everything is all in one place and we can see who has called in and received help from support at a monents notice.
UX it is easy to use and the knowledge library provides awesome resources.
Lack of 1:1 customer support. Sometimes getting an answer or implementing something new takes longer than we'd like because scheduling time to meet with HubSpot CSM is not easy.
Helping us track the lifecycle of our clients.
What I like the best is the fact that it's so easy to view and go through tickets.
I don't really find any downsides... Just maybe when pasting inside an email; it always copies the original formatting but we usually want to keep the destination formatting.
We are able to reply promptly to our consumers' inquiries.
The practicality of it. I like how you can see what mails are unassigned and what needs your attention.
the layout can be confusing at times but it is a great platform
Nothing