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iContact Email Marketing Software logo
iContact
Effortless Email Marketing
4.1
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iContact Reviews: 4.1/5 — Solid Choice

iContact Overview
What is iContact?

iContact delivers professional email marketing features to ensure that it provides extensive features and tools across different stages and sizes to get real results for your campaigns. The platform is ideal for small businesses to want to leverage better campaigns with high-volume senders and subscribers.

Company J2 Global, Inc.
Year founded 1998
Company size 1001-5000 employees
Headquarters Los Angeles, California, United States
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Ask Questions about iContact
What iContact is best for?
How does iContact compare to SendPulse?
What are the pros and cons of iContact?
iContact Product Details
Capabilities
API
Segment
Small Business
Mid Market
Deployment Cloud / SaaS / Web-Based
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
iContact Features
A/B Testing
A/B testing / Experiments
API Access
Analytics/Reporting
Automated Responses
Bounce Management
Branding removal (white-label)
Campaign Scheduling
Contact List Import/Export
Custom Fields
Custom domain for landing pages/forms
Customizable Templates
iContact Media
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: August 14, 2026
iContact Email Marketing Software logo
1,237 iContact Reviews
4.1 out of 5
Small Business (50 or fewer emp.)
Feb 25, 2021
 Source
Overall Rating:
5.0
DM
Dana M.
A
Share
"TEMPO research"
What do you like best about iContact?

That it is offered to me free through my university

What do you dislike about iContact?

Some of the automation can be tricky to initially set up but works great after. Sometimes our research participants get the emails sent to junk

What problems is iContact solving and how is that benefiting you?

The tech support had been very responsive and helpful. They helped identify a big that was making our automation tricky.

Small Business (50 or fewer emp.)
Feb 25, 2021
 Source
Overall Rating:
5.0
JG
John G.
Agency Manager
Share
"Great Service"
What do you like best about iContact?

Easy to use. Great Template choices. Takes very little effort to get a campaign going.

What do you dislike about iContact?

Nothing really to dislike. The service works as promised.

What problems is iContact solving and how is that benefiting you?

iContact allows you to stay in touch with your existing clients building relationships. It also allows you to market to new prospective markets.

Small Business (50 or fewer emp.)
Feb 25, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Happy long-term user"
What do you like best about iContact?

I love that Icontact has customer service available by phone, email and chat. If I ever encounter a problem, someone has always been there to help me .

What do you dislike about iContact?

I wish there were more automatic features, like building a branded newsletter off a website scan. I also wish I could download analytic reports for the emails I send.

What problems is iContact solving and how is that benefiting you?

I run multiple campaigns for a lot of clients. iContact keeps these organized and I really like the analytics I receive.

Small Business (50 or fewer emp.)
Feb 25, 2021
 Source
Overall Rating:
5.0
BR
Bill R.
Co Publisher
Share
"Outstanding way to send email"
What do you like best about iContact?

I like that I can schedule several emails at a time. I also like that I can use past emails and modify them for my current needs.

What do you dislike about iContact?

I have been using this for so long, there is really nothing that I don’t like. Customer support has always been great at figuring out how I can do but I want to do.

What problems is iContact solving and how is that benefiting you?

We have a very small staff so we need to work effectively to schedule several months of emails at one time. iContact allows us to do that.

Small Business (50 or fewer emp.)
Feb 25, 2021
 Source
Overall Rating:
5.0
SC
Stacey C.
Owner, Personal Life Coach
Share
"Loving the iContact Platform!"
What do you like best about iContact?

I love all of the the different themes, formats and the ease of use of the program! Uploading my own pics has been super easy!

What do you dislike about iContact?

I can't find much to dislike. I would maybe say I still can not figure out how to customize my own themes.

What problems is iContact solving and how is that benefiting you?

I am reaching my entire list for education and marketing. I have gotten leads and even a client using the iCOntact platform.

Small Business (50 or fewer emp.)
Feb 24, 2021
 Source
Overall Rating:
5.0
GS
Gerry S.
It Analyst
Share
"Labels for your contacts and more control for your work."
What do you like best about iContact?

Definitely what I like most about iContact is that its interface is incredibly attractive to the eye, which makes it an application not only well designed but also functional.

What do you dislike about iContact?

So far I have not been able to see any discomfort when using iContact, it really is a software that was very well thought out.

What problems is iContact solving and how is that benefiting you?

Keeping my calendar organized and having the option of being able to list each of my contacts and in this way create groups of dissemination respectively, whether for work, academic or personal purposes has really helped me to carry out some routine work in a much more organized and efficient way.

Mid Market (51-1000 emp.)
Oct 19, 2020
 Source
Overall Rating:
5.0
Alina  C. avatar
Alina C.
“Two Comma Club Live” Virtual Conference.
Share
"Easy to implement iContact"
What do you like best about iContact?

This is an extraordinary promoting computerization framework. The highlights of iContact Pro are splendid. IContact Pro is anything but difficult to oversee. I like the polished skill of the staff individuals from iContact Pro. Easy to understand to utilize iContact Pro. I like its natural interface. IContact Pro makes advertising simple.

What do you dislike about iContact?

I can't dislike iContact Pro because it's easy to manage. IContact Pro has no errors. It is a flexible software to use.

What problems is iContact solving and how is that benefiting you?

iContact Pro is valuable since it takes care of our issues. iContact Pro has incredible highlights. I like the polished skill of iContact Pro. The best instruments for advertising mechanization.

Small Business (50 or fewer emp.)
Aug 02, 2020
 Source
Overall Rating:
5.0
Anuj N. avatar
Anuj N.
Research Assistant
Share
"Easy to use and efficient"
What do you like best about iContact?

One of the best software to send bulk emails for marketing campaigns. It also provides a statistics dashboard for insights. The interface is easy to use. The best part is that it has hundreds of email templates.

What do you dislike about iContact?

Deleting the contacts is sometimes a headache. The more the contact list the more is the price. Hey

What problems is iContact solving and how is that benefiting you?

Sending out bulk emails for marketing purposes. It is a great way to notify employees of any announcements.

Mid Market (51-1000 emp.)
May 14, 2020
 Source
Overall Rating:
5.0
JM
Joseph M.
Founder
Share
"Online campaigns has increased by 90+% with tye help of iContact"
What do you like best about iContact?

Creation of intuitive personalized emails for marketing is the thing that vibes in our veins.

What do you dislike about iContact?

Now that the new update of iContact is easy to copy and paste info from outside i got no issues.

What problems is iContact solving and how is that benefiting you?

We are now spending thousands outbound emails to prospects in the cloud.

Small Business (50 or fewer emp.)
Dec 17, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Easy to Use"
What do you like best about iContact?

Super easy to use. They work with you to create templates and you simply plug in the information you need.

What do you dislike about iContact?

The ease to create templates yourself which are custom for your brand would be nice.

What problems is iContact solving and how is that benefiting you?

Thru remarketing emails we are able to expand our reach and increase our open and click rate.