iContact Reviews: 4.1/5 — Solid Choice

I like the simplicity of checking the reports concerning openings and clicks of the newsletter sent.

I want to be able to modify a newsletter after I have scheduled its release.

IContact newsletters are an effective communication tool to send announcements and links to educational videos and articles.

Signing up and starting basic email campaigns is relatively easy. Though it helps, users don't have to have advanced computing or technical email knowledge to implement basic campaigns. We can import our existing contact lists and integrate them into new or existing campaigns. iContact has an abundance of email templates that can be edited with intuitive and uncomplicated editing features.

The automation capabilities are good, but don't allow for as complete of a hands-off and self-adapting experience as in other email marketing applications.

iContact gives us web tools that provide a doorway into our organization. Website visitors and those that receive emails or read social media or blog posts can connect to our iContact forms and sign up for events, to receive learning resources or to get directly added to marketing lists. This allows us to regularly reach out to contacts that already have an interest in our company, products and services. Maintaining meaningful communications with our contacts has helped us to increase promotion inquiries and business development.

My company uses iContact at least twice a month to send emails to our customer base. We love the metrics that iContact provides. The metrics are great to share with our regionals and makes them clean up their lists when they see who bounces.

I really have nothing negative to say about iContact. They provide a great service.

iContact allows us to achieve two touchpoints throughout the month to our customer lists. We want to stay in front of our customer is the latest news about products and iContact achieves that goal for us.

iContact it user friendly, and you can create nice looking templates

It occasionally freezes up and you have to exit and start over. Not often though

It's an easy way for us to share email communications with our team members every week. We also use it to send out special alerts.

Info on who is reading emails, very helpful

Usually have to resize photos, nothing missing

Client interaction

Our strategic advisor is really kind, funny, and very helpful for our email marketing needs. She goes over our account each month with us and takes the time to help us out and make sure we're understanding and doing everything correctly. I also really love their system, simple to use and effective. We can include and exclude lists to send an email to, schedule it in advance, and forget about it. We can also see the history of a contact - what they open and how many times. Their clicks, etc. This makes it so we can send to people who open our emails, ensuring we don't get blocked by the major email providers. They have excellent customer service!

Sometimes sending and uploading lists can be a long process, but it is worth it to ensure you're sending to the right contacts. The HTML editor can be funky at times, but it is handy.

We have been able to succeed at email marketing with iContact. Our emails don't get blocked by major service providers because through iContact, we can only send to people who open our emails, so we don't get marked as spam. Our open rates have increased, and complaints have gone down. We still see the same amount of response or even more through doing this!

The interface is extremely well thought out, easy to navigate, and reliable.

Would be great if unused resources could be carried over to the next period.

By far the biggest problem that iContact solves is the risk associated with conducting email-based business activity on the internet. Overzealous anti-spam systems and ISP "cops" were making it impossible to attempt any email-based marketing before we found iContact.

IContact has a simple interface and nice selection of templates. Their knowledge base is easy to access, and the tech support is helpful and affirming. The functioning is intuitive, and we've rarely run into complications with our monthly use.

Wish there was more flexibility to adjust for Outlook quirks.

We communicate each month with our alumni volunteers, and have published program updates during the pandemic. We're able to publish special announcements for various departments with ease and confidence.

I love the new templates and layouts since the most recent update. Very user-friendly and ideas and templates ready to go.

I dislike that there is not a test email feature.

meaningful communication that reaches all our constituents

I have been a regular user of iContact for probably ten years now. I love how easy it is to create an email template, add graphics, including video links, and more. Very simple and intuitive, and I am not an html coder, just a basic business person. I have found iContact to be able to do everything I want it to do, including future-date emails, segment my lists, and more, and all at a very reasonable price point compared to other broadcast email providers I have researched.

Nothing comes to mind, honestly. I will continue to use iContact for as long as I continue in business.

I need to drive readership to my weekly column, and I found iContact the best way to drive awareness and increase my readership subscription count.

The system is very easy to use, and does not require a lot of HTML knowledge.

There are not enough templates for various holidays and events.

iContact makes it simple and easy to communicate with our customers whether it is a monthly newsletter or a special message about an important event.

iContact is the easiest emailservice I ever used since I have been in business.

Outside of understanding how the program worked which was my learning curve, nothing really negative to say.

Staying connected to my customers

Being able to customize mass emails on the fly is great. Having a platform to quickly personalize emails to be sent out to our teams and prospects is a huge plus. Generally, mass emails can come across as ingenuine or scam-y. iContact makes our emails significantly more personal and professional.

No integration with our guest list system means anyone who unsubscribes from our mailing lists needs to be removed from our end manually.

Our biggest issue was finding a happy medium between personalized emails and your general mass emails. iContact has provided that happy medium to us, so now, we use it almost every day.

I like they way you can set up templates. They are very detailed.

I don't like that it is sometimes not easy to use. Some items are a bit limited.

Sending out seminar attendee emails. Getting link clicks.

Helpful customer service and easy to use content builder.

Wading through drafts or templates can be confusing.

Helped me stay connected with numerous supporters in an organized way.

IContact has easy templates, can get free images. Its easy to learn

Icontact has Limit of 10 Sublists for contacts

Icontact has made creating newsletters very easy

To be honest, when i started Cozumel 4 You 10 years ago, I made it all up as I went along. Icontact's staff helped me alot, it was a steep learning curve learning to create a newspaper, and their staff was always availbale

There's built in spam filters, and one time I was trying to send an email that was really "heavy" and although they tried, there was no way for the staff to override the block. They did give me a work-around though

I looked at other platforms, and this is by far my favorite. I like their reports, how they are clear and easy to read

iContact is pretty easy to use. You can create custom campaigns, segments for targeting and track recipient behavior while allowing your organization to remain CANSPAM compliant!

I wish they wouldn't have removed the survey featured a few years ago. IT was simple and easy to create a survey that looked professional. Now I have to use another third-party platform for this.

I needed a way to send bulk, HTML emails about my organization.

Whether I call or email, I always get a response. They are so easy to work with. The best support I've ever seen with a software company.

I've never had one bad encounter with this company and I've been working with them for 10 years and have recommended them to multiple clients.

We offer email marketing to our clients and are able to use iContact to manage all our clients...that's phenomenal. I have all my email clients in one corporate account on iContact. They each have their own account, private access, etc. but I can manage them all in one place.

User friendly system & great technical support

Like everything, Nothing to dislike!!!!!

I am getting a lot of customers.

I love how easy iContact is to whip together a newsletter! It is so user friendly and has great content!

I have not found anything that I dislike.

Love sending out newsletters to our patients in a beautiful template

I have a small business of handmade terracotta tiles. Due to the current Covid-19 we have a lockdown here. Every day the crisis of Karnavira is increasing and decreasing again. This is why we are moving away from our customers and clients. One of my clients speaks of "Icontact" in this situation. We are currently very happy using it.

Every software has its pros and cons. But already we have used many types of software. But I have never seen such a comfortable and user-friendly one. So I want to give the "Icontact" 100/100 mark.

With Contact, I can start any campaign very quickly and get in touch with my clients by sending them emails. It's through the whole web. Just like I wanted. Already has created a similar template on their site. With this template, I can set up beautiful emails and send any mail to my customers and clients.

I love how easy iContact makes it for me to stay in touch with potential customers. I have tried other services, but have not found anyone who provides the same quality as iContact, the same ease or the price for the service.

I am still waiting to find a downside to iContact.

I have been able to reach prior customers and potential future customers. I have seen a return on my investment that is great.

iContact is an easy-to-use tool with a spotless and friendly interface that has powerful tools that greatly facilitate our email marketing management and customer channeling. Of the capabilities to highlight this tool is the integration it has with social networks, the ease with which I can create email marketing campaigns and run them, the generation of custom reports, among others.

The only thing I have seen and considered that needs improvement is the segmentation functions. Otherwise, it meets my expectations.

iContact is an email marketing tool that has brought nothing but benefits; its incredible selection of tools makes everything easier and saves significant time while performing excellent email marketing campaigns and channeling new customers. It is competitively priced, and the implementation of the service has allowed us to have personal consultants to help us create effective marketing strategies.

I’ve relied on iContact for over a decade to reach readers of my column on literature and the arts on the intellectual site Factsandarts.com. I do find the recent improvements, such as the ability to add a YouTube video well-worth what I am paying to get my essays out to my subscribers. No spam—so readers are fully protected.

I have had to learn how to use iContact’s new images and texts and how to edit—and to be honest have found it difficult, but have figured it out, mostly. Also when someone unsubscribes, I can never add them back—even if they ask me.

Major benefit is more readers for my column. Still working on using their images and formats that are supposed make things easier--and am doing a bit better at that. I wish I were better at this aspect and at getting help, but iContact is always there to help.

Easy to use. Easy to import and manage contacts. Easy to create messages. There are a lot of templates for people who aren't able to design their own email.

Removing contacts can be tedious. I've found it's better to unsubscribe a contact than delete them. Deleted contacts can be accidentally added back in.

Consistently contact our customer base using email blasts. iContact has made releasing new products or advertising sales to our customer base easy and efficient.

How easy it is to create great looking emails in a short period of time.

After an update, some functionality was lost that could only be added back in with HTML code (so you need to have coding experience).

We are answering questions that clients and prospects have by sending content on recent tax law changes, which includes the three COVID-19 relief bills.

I most enjoy the versatility of being able to schedule between phones or tablets or desk tops

Sometimes the system upgrades cause us delays but they are few and far between

All of our providers are now able to schedule their own clients

Templates are very helpful for quick emails!

Actually the new updates are great, don’t have any complaints.

Customer/client reach

Ease of use; ability to format emails and ability to see how good your campaign worked.

Nothing. I have been a 10+ year customer for a reason.

Outreach to many customers at once without being overburdened with time/approach.