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iContact
Effortless Email Marketing
4.1
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iContact Reviews & Product Details

iContact Overview
What is iContact?

iContact delivers professional email marketing features to ensure that it provides extensive features and tools across different stages and sizes to get real results for your campaigns. The platform is ideal for small businesses to want to leverage better campaigns with high-volume senders and subscribers.

Company J2 Global, Inc.
Year founded 1998
Company size 1001-5000 employees
Headquarters Los Angeles, California, United States
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Ask Questions about iContact
What iContact is best for?
How does iContact compare to MailerLite?
What are the pros and cons of iContact?
iContact Product Details
Capabilities
API
Segment
Small Business
Mid Market
Deployment Cloud / SaaS / Web-Based
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
iContact Features
A/B Testing
API Access
Analytics/Reporting
Automated Responses
Bounce Management
Campaign Scheduling
Contact List Import/Export
Custom Fields
Customizable Templates
Deliverability Tools
Drag-and-Drop Editor
Drip Campaigns
Dynamic Content
Email Campaign Management
Email Tracking
Event-Triggered Email
Geolocation Tracking
Integration with CRM
Landing Pages/Web Forms
Mobile Optimized Emails
Multi-channel Marketing
Personalization
Real-Time Analytics
Segmentation
Social Media Integration
Spam Testing
Subscriber Management
Survey/Poll Management
Template Management
Unsubscribe Management
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iContact Screenshots
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: October 02, 2025
iContact Logo
1,237 iContact Reviews
4.1 out of 5
Small Business (50 or fewer emp.)
Aug 22, 2022
 Source
Overall Rating:
5.0
DD
Dan D.
Managing Broker
Share
"There's No Better Team than Icontact"
What do you like best about iContact?

Let Me Count the Ways I've gone from 20k views a month to 120k Friendly and trained customer support either by phone or chat (I'm a boomer so i mostly use the phone) I've never had one bad CS service problem in 12 years.. Easy newsletter design I only use the simplest template but there are so many whistles and bells I should learn more Their deliverability dept has been so good at coaching me and even got back to me on a Sunday afternoon when one of my emails got trapped in a "spam check" and i didn't know how to (use the spam checker)

What do you dislike about iContact?

Nothing, absolutely nothing, I could not have had the success I have had When I first started I knew nothing about online publishing until their team walked me through and 12 years later I'm successful with an avg opening rate of 38+ percent

What problems is iContact solving and how is that benefiting you?

Email openings on my 1st host were about 10% but Icontact showed me how to manage my data, sift through responses (delete bounces) and I'm at a 40% readership now. I never fill out surveys but for I contact I feel obligated to give back given the level of service they've given me. Plaz feel free to use this post on whatever platform you choose

Enterprise (> 1000 emp.)
Jul 28, 2022
 Source
Overall Rating:
5.0
Manoj S. avatar
Manoj S.
Seo And Digital Marketing Consultant
Share
"Best email marketing app"
What do you like best about iContact?

It is easy to integral and good option for follow up email.

What do you dislike about iContact?

Integrating HTML design someone mess-up the output.

What problems is iContact solving and how is that benefiting you?

Help us in manging email marketing automation.

Small Business (50 or fewer emp.)
Jul 06, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Highly recommend!"
What do you like best about iContact?

It's very user friendly. Lots of different templates make it easy to send out newsletters.

What do you dislike about iContact?

No downsides at all. Everything works perfectly.

What problems is iContact solving and how is that benefiting you?

I send around 150K emails to clients a month.

Mid Market (51-1000 emp.)
Jun 27, 2022
 Source
Overall Rating:
5.0
DT
Darius T.
People & Talent Business Partner
Share
"iContact is a Must Have Email Marketing Automation Platform"
What do you like best about iContact?

How it was effective to install iContact and availability of free trial. Ease of customizing marketing emails.

What do you dislike about iContact?

I can't really recall the last thing that didn't work well for me on iContact.

What problems is iContact solving and how is that benefiting you?

Managing email deliverability. Sending large volume of outbound marketing emails.

Small Business (50 or fewer emp.)
Jun 26, 2022
 Source
Overall Rating:
5.0
RN
Rahul N.
O
Share
"Best affordable email marketing Solution"
What do you like best about iContact?

iContact is best for people who wants to pay less budget and more results. Personalized user interface makes it easy to use. Great features in affordable range makes more useful.

What do you dislike about iContact?

iContact has a great features but they need to improve in their scheduling features which is not available. Otherwise it works very well. Sometimes landing page loading speed is low which needs to they work on it.

What problems is iContact solving and how is that benefiting you?

The basic fulfillment of of low budget customers which iContact can do very well. It increases the productivity of the business which leads to improve in the performance of the business.

Small Business (50 or fewer emp.)
May 02, 2022
 Source
Overall Rating:
5.0
SL
Support L.
Owner
Share
"I love Icontact"
What do you like best about iContact?

The ability to create messages that are colorful and professional.

What do you dislike about iContact?

Ability to print created emails once I have completed and sent out

What problems is iContact solving and how is that benefiting you?

Problems that have been solved with Icontact is I dont have to send out individual emails, I can create and choose groups. I realize the biggest benefit based on our company needs is it is user friendly and easy to train others to use.

Enterprise (> 1000 emp.)
Mar 19, 2022
 Source
Overall Rating:
5.0
PN
Paul N.
Chief Technology Officer
Share
"My Adventure with iContact"
What do you like best about iContact?

iContact was easy to implement. Create and send large outbound marketing emails.

What do you dislike about iContact?

Currently, all issues are a history since internal support resolved all.

What problems is iContact solving and how is that benefiting you?

Sending outbound marketing emails.

Enterprise (> 1000 emp.)
Mar 14, 2022
 Source
Overall Rating:
5.0
PV
Pawan V.
Evp, Global Chief Information Officer
Share
"iContact at MetLife"
What do you like best about iContact?

It was easy to implement. Automate marketing through sending outbound emails.

What do you dislike about iContact?

I can't even recall of any since I have never experienced any issue.

What problems is iContact solving and how is that benefiting you?

Tracking deliverability of emails after sending to prospects.

Mid Market (51-1000 emp.)
Mar 01, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Very Easy to use and always updates some new features"
What do you like best about iContact?

I like more to create a new template as per our marketing purpose. Also, it has many templates that can us on different occasions.

What do you dislike about iContact?

I dislike the slow updates on their website which some of the features are old and need to be new (like memes and others...)

What problems is iContact solving and how is that benefiting you?

We solved lots of problems regarding customers' disapproved or do not contact issues.

Mid Market (51-1000 emp.)
Mar 01, 2022
 Source
Overall Rating:
5.0
HM
Harun M.
S
Share
"Comprehensive Email Marketing Platform."
What do you like best about iContact?

iContact provides unlimited sending of emails.Its very user friendly and flexible product for any user. Dashboard helps alot to know which emails have been sent,in queue or not sent.Its aslo simple to delete duplicate email contact in my list.

What do you dislike about iContact?

So far no dislike.I have been liking the performance of this application.

What problems is iContact solving and how is that benefiting you?

iContact application makes it simple to import contact direct from excel.Its aslo provides unlimited sending of emails which is very convenient for any business.Its aslo very fast and most secure.