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Keap Logo
Keap
4.3
(Formerly Infusionsoft)
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Keap Reviews & Product Details

Keap Overview
What is Keap?

Formerly known as InfusionSoft, Keap is an all-in-one, cloud-based sales, and marketing software option offering customer relationship management (CRM), marketing automation tools, and eCommerce features. Keap is the preferred platform for small businesses that rely on the platform to streamline sales and manage customer experiences in a single suite. Using Keap, users can segment contact, manage and track customer interaction, send emails, and create tailored campaigns with personalized communication triggers. Users can also use Keap to manage eCommerce with inventory management features, payment gateways, and purchase fulfillment features.

Company Keap
Year founded 2001
Company size 201-500 employees
Headquarters Chandler, Arizona, United States
Social Media
Managed by:
KM
Khalid Mohamed
UX/UI web design
Keap Categories on Findstack
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Crevio
Sponsored
5.0

( 1 )

$29.00/month
Crevio is a platform for creators to sell digital products, services, courses and access to other 3rd-... Learn more about Crevio
Ask Questions about Keap
What Keap is best for?
How does Keap compare to Pipedrive?
What are the pros and cons of Keap?
Keap Product Details
Capabilities
API
Segment
Small Business
Mid Market
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Keap Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
Keap Media
Keap video thumbnail
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Keap Screenshots
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: October 21, 2025
Keap Logo
1,468 Keap Reviews
4.3 out of 5
Small Business (50 or fewer emp.)
Aug 13, 2021
 Source
Overall Rating:
5.0
MC
Mona C.
Ceo
Share
"Increased productivity and efficiency"
What do you like best about Keap?

I am a small business owner, and Ana Barrios reached out to me when I needed someone the most. She went above and beyond to understand my needs and came up with a fantastic game plan to help my business get to the next level! She held me accountable for my actions and followed through on her promises.

What do you dislike about Keap?

Nothing comes to mind. I am very pleased .

What problems is Keap solving and how is that benefiting you?

I am solving customer retention and referrals.

Small Business (50 or fewer emp.)
Aug 12, 2021
 Source
Overall Rating:
5.0
Paul S. avatar
Paul S.
Co Founder
Share
"Keap is the leading Sales & Marketing Automation software for entrepreneurs"
What do you like best about Keap?

I like how I can use automation across ALL areas of my business, not only marketing and sales. I use automation in my client fulfillment, internal operations and even in my people and money systems.

What do you dislike about Keap?

I dislike how easy it is to use BECAUSE it allows people to execute without requiring a hardened strategy.

What problems is Keap solving and how is that benefiting you?

The three main problems I'm solving for are keeping a centralized contact database, automation of customer journeys, and getting paid.

Small Business (50 or fewer emp.)
Jul 28, 2021
 Source
Overall Rating:
5.0
DANIELLE S. avatar
Danielle S.
Office Manager
Share
"Great Customer Relations Application!"
What do you like best about Keap?

The ease of grouping contacts into specific categories is excellent! We can create mass emails to market our current endeavors and navigate whether our contacts wish to continue receiving our marketing pieces. The broadcast application is a great way to jazz up our emails as well.

What do you dislike about Keap?

I wish we could add more contact types, with only three options available: LEAD, CLIENT, OTHER--we cannot categorize to the extent we would like.

What problems is Keap solving and how is that benefiting you?

Having all our contacts in one place is great for all employees who wish to have the resources at their fingertips. Setting up all contacts was a bit extensive, but having them categorized and grouped is definitely a better way to go about marketing than we had done in the past.

Small Business (50 or fewer emp.)
Jul 28, 2021
 Source
Overall Rating:
5.0
Mike C. avatar
Mike C.
Managing Director
Share
"The biggest bang for my CRM buck"
What do you like best about Keap?

Keap is easy to use. The set of tools is quite extensive, but I find them very intuitive. Some CRM software is laden with their own proprietary jargon, but the Keap modules are logically named. Since the toolset is robust, I've been able to drop two other subscriptions, further increasing the ROI for Keap.

What do you dislike about Keap?

There's not anything I'm especially unhappy about in Keap, but I did struggle slightly with an automated email sequence. However, I was able to quickly get help and get my automated campaign up and running.

What problems is Keap solving and how is that benefiting you?

It's been great to automate prospect drip campaigns. Now when I add a subscriber to my email list, Keap sends them a good introductory stream of emails letting them know I understand their unique problems and can provide them value.

Small Business (50 or fewer emp.)
Jul 26, 2021
 Source
Overall Rating:
5.0
SL
Sarah L.
Founder
Share
"Powerful marketing automation for small businesses"
What do you like best about Keap?

Keap is an incredible tool that gives small businesses back time while making each customer experience the same no matter how many customers they have. From the easy to use, drag and drop campaign builder, free phone number, texting, landing pages and check out pages, this is what everyone business owner needs to not only start but to scale while they grow.

What do you dislike about Keap?

There is not a lot that I dislike. All software has some issues and nuisance but overall, chat support can usually help me out.

What problems is Keap solving and how is that benefiting you?

Creating different sales funnels, email campaigns, membership content, business processes and sales team pipelines are how I use Keap for my businesses and my clients.

Small Business (50 or fewer emp.)
Jul 22, 2021
 Source
Overall Rating:
5.0
MB
Mc Kenna B.
Marketing Assistant
Share
"Keap thinks outside of the box"
What do you like best about Keap?

The organization and simplicity it brings to running Marketing Campaigns.

What do you dislike about Keap?

Without prior knowledge, jumping into Keap can seem overwhelming.

What problems is Keap solving and how is that benefiting you?

There's the solving of contact management, broadcast emails, organization - the list goes on.

Small Business (50 or fewer emp.)
Jul 21, 2021
 Source
Overall Rating:
5.0
Nancy S. avatar
Nancy S.
Marketing Consultant
Share
"Best Marketing Automation for events"
What do you like best about Keap?

Keap provides a flexible and dynamic product that helps small businesses capitalize on marketing automation to remove the time-consuming tasks that we all have. Because of the flexible nature - I used 2 seperate applications - one for my events company and one for my digital agency. Since there are many redundant tasks and processes with events - booking speakers, reminders to speakers, attendees etc, I found that Keap helped me stay on track and on task so that I could focus on the really important stuff - like ticket sales. As a past systems integrator with many years of marketing experience, I find Keap has the right balance of technical power and ease of use. It has so many different versions now that there is a version for your business growth.

What do you dislike about Keap?

System emails do not use the templates that I create and store elsewhere. And the email builder need the option to send a text-only email.

What problems is Keap solving and how is that benefiting you?

One of my companies - until recently - ran 14 live events per month. We needed a dynamic system where; • Each attendee could bring up to 10 guests - • We could market every week to previous ticket purchasers. • Track ongoing attendance to upsell repeat attendees to be a speaker • Sell our membership subscription for those that became a speaker • Sell more franchises. • And manage all of the speakers - applications, volunteers for all of these events. I looked for a complete solution, and Keap ensured that we could keep our tech stack as small as possible.

Small Business (50 or fewer emp.)
Jul 18, 2021
 Source
Overall Rating:
5.0
LA
Lindsey A.
Business Owner
Share
"#1 in Sales and Marketing Automation"
What do you like best about Keap?

I LOVE deal pipeline. Emails of course!! The invoices and checkout forms are also incredible. I love being able to have everything in one place.

What do you dislike about Keap?

Nothing really. I love the software. Been a user for 8 years. Sure, there are things I'd like to change but overall, I feel like Keap is the only software that actually listens and improved based on customer data.

What problems is Keap solving and how is that benefiting you?

Wow. Great question. I am able to nurture and love on my customers peacefully and automagically with Keap. My entire business is run through Keap and I don't know what I'd do without it. It's all of my money, reporting, emails, webforms, etc!!

Small Business (50 or fewer emp.)
Jul 15, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Keap Rocks!"
What do you like best about Keap?

#Keap is the best CRM! I've used it for 3 years, with multiple clients, and it has made tracking EVERYTHING we need to know about our clients so much easier. Everything is all in one place. It enables me to streamline and automate anything my clients are doing so they can have more time to scale and grow their businesses.

What do you dislike about Keap?

I don't dislike anything about #Keap. It is very comprehensive and there is a lot to learn, so I think that can be intimidating for people just starting with #Keap but it is also easy to learn and implement step by step to use all the features. I think more people should be using #Keap!!!

What problems is Keap solving and how is that benefiting you?

Solving repetitive tasks that can and should be automated and #keaping all of the information I need for clients in one easy-to-navigate system. We can send marketing emails, fulfillment emails, can gather information through forms, sell products, integrate with shipping platforms and websites, etc. #Keap does all the things!

Small Business (50 or fewer emp.)
Jul 15, 2021
 Source
Overall Rating:
5.0
MB
Michelle B.
Ceo
Share
"Keap is my superpower!"
What do you like best about Keap?

That #keap does all the repetitive tasks so I don't have to

What do you dislike about Keap?

That I didn't start using #keap sooner!!

What problems is Keap solving and how is that benefiting you?

keap is like having a 2nd and 3rd employee. I don't have to do all the tedius jobs of tracking and managing clients because #virtualworkwife used #keap to automate my business. I have more time with clients now, I do less of the things I don't like doing, and have more time to be creative