Nextiva Reviews: 4.5/5 — Highly Rated

I have been working with Nextiva since 2016. The communication is always fluent, and issues are promptly addressed with cordiality. Because of this excellent service, I gladly refer new companies to yours, knowing that I will be backed by the same level of quality

No there is no downside working with Nextiva , i dont have any issue with the interaction with the customer service or the service in general so no complains about it

Avoid dealing with local incumbents like AT&T and the costly T1 line installations that lack an easy way to grow, change, redirect, or monitor. Nextiva provides a solution that overcomes these limitations and offers flexibility and scalability.

Really good service, no interruption and good customer service.

To many updates on Nextiva app, it requires admin password.

Portol

We have used Nextiva for several years and love the flexibility of how we can access our phone calls. It is easy to manage and always works! It's a great value and gives us the ability to easily grow our system as needed.

I'm not really aware of any downside to Nextiva. The only issue we have is not Nextiva's fault but the nature of VOIP itself in that if our internet connection is unstable or down we can get dropped calls or a lack of availability. It doesn't happen often though.

Nextiva helps us implement our business continuation plan by allowing us to remotely forward our phone calls when our primary location is unavailable or hampered by a loss of power or other disaster. Also, having our voicemails forwarded to our email accounts is very helpful for remote working.

Support is bright, professional, dedicated and thorough. Product offerings are good and new stuff comes all the time. We have a dedicated rep Kyle that is always there for us.

Many of our users have trouble with the app. There are workarounds for this, like sending the call directly to cell phone even if its a hunt group.

I like the new dashboard.

I like how easy it was to set up the platform and get everything working. Very user friendly.

So far, I don't dislike anything but time will tell.

I have multiple numbers that I needed to have brought to a platform to manage and distribute calls. Nextiva allows me to do that and integrate with my CRM making everything seamless.

There are several features that I love and make managing my business easy from anywhere. I love that I can have traditional style easy to use phone in my retail location for my employees, the app allows me to use my cell phone to answer calls from anywhere, the app and online portal also allow me to send text messages, and the voice mail tree function is extremely helpful in guiding my customers to the right person in my organization.

Very few downloads if any. The few occasions I have hit stumbling blocks I have been able to find FAQs in the knowledge base or talk to a technician that walked me through the problem.

The platform is a complete solution and I am still discovering features that will help my business be more efficient. The platform is serving as a traditional phone platform, texting platform, and customer service platform.

I love using Nextiva's phone app as I can seamlessly switch from my computer to my cell and continue to sell business. You can also be out in the field and be able to transfer the phone call to your coworkers very easily.

One thing I would change with Nextiva, is the coworker communication messages beign more readily available to see when something new comes in. However, this is just a minor thing as you can move things around to get around this.

We switched to Nextiva to help cut costs on the rising phone bills for landlines. By utilizing Nextiva's VoIP my office has saved money, and become better connected to our clients due to always being available through the app, even when we are out of the office.

Nextiva provides an easy interface for the users and administrators, making onboarding a simple process. The reporting functions satisfy all functional managers' needs and the customer service is world-class.

The administration portal is not intuitive for call center setup and creation. This is more due to the fact there is a large level of customization available for call centers and setups. It is not plug-and-play and requires support or training to administer.

Nextiva is our solution for call center setup and management. It also provides the necessary reporting for each call center. We also use Nextiva for backoffice VOIP phones.

Nextiva is very nimble in deployment. It's easy to create a user, add a physical phone, and apply the right licenses. The internal analytics and canned reports are also helpful, and easy to use. The call center system is great. You can see, manage, and silently listen to any agents, and easily create call groups/pods.

While I don't have many downsides, the pricing and licenses precommits you to a 2 or 3 year terms. I would prefer a cancellation method that is non-punitive in perception, but most subscription based VOIP telephone systems have a similar model.

Most importantly, Nextiva provides the call center telephony solution we need: an easy-to-use, web-based platform to monitor any call agent from anywhere. We can set SLAs for interday, end of day, and month-end goals.

Customer service and solutions oriented VOIP service provider. Pricing is below competitors.

During on-boarding the spreadsheet to enter all information should be a little more flexible.

Nextiva offers a very competivtive solution at very competitive prices. Nextiva also takes the headache away from the on-boarding customer for on-boarding and initialization of services.

Nextiva works hard to make sure to understand your concerns and provides solutions to make your experience better.

The Nextiva one app is a little buggy, but is being improved.

IP phone service that is stable and can handle the unique demands of a growing business

Onboarding was very easy as the representatives assisting me on two different occasions were very quick, polite, and thorough.

We have no officially switched over yet, so my feedback is limited.

Allowing our practice with three locations to communicate better with each other and with our patients.

Nextiva is excellent in every way. The best thing is that the communication is awesome.

I love everything about Nextiva. I have no dislikes with Nextiva.

We have not had any complaints about Nextiva.

when I can understand the tech and they fix my problem the first time.

some of the techs are hard to understand, it takes too long on hold waiting for a tech to pickup the call

adding services or removing services from our account. benefits me in cost savings if removing services. benefits me when adding new phones or phone numbers to help in running the business

Nextiva has helped me and my team communicate without any barries and it has not dissapointed us, we like it because its fast it never fails and its always up to date.

There are really no downsides of the app as long as you are up to date and everything is well refreshed it will work perfectly fine but no downsides really about the porduct.

I personally work for a call center and it has helped us develop a awesome team communication by taking us to the next level, Everything is more fluent and never has gave us any type of problems better yet it finds us solutions by letting communicate freely without anything going downhill.

The set up was extremely simple. The features that Nextiva offers are out of this world.

I have no complaints. I highly recommend Nextiva.

It is extremely easy to reach clients with Nextiva's platform.

Very Helpful and friendly. Had really good experiance for setting up with easy guide to finish and get informations that we need.

There was nothing that i would dislike about Nextiva

was able to get local number to set up our new business and easy access of getting phone call outside of office and getting online fax

Nextiva is extremely user friendly, flexible and competitively priced. The system is very flxible and offers all features we need and more. Easy setup and reliable.

We have not experienced anything negative with Nextiva. It has all been good.

Our company has several locations and remote employees. We also have personnel that travel and are in the field. Nextiva provides solutions for all scenarios and does so with simplicity of use.

I like that I have had very little need for tech support. It has worked well. There are many detais in VOIP configuration but the user interface is well laid out and relatively easy to use. In the rare case when I did need help, tech support was very responsive and that is important to me.

I wish it were as easy to configure as a POTS landline but that the fault of VOIP, not Nextiva and the trade-off for flexibility and features is worth the extra complexity.

We needed the following: - To provide our customers a toll free number to call in on. - The ability to call out to almost anywhere without excessive toll charges. - Call forwarding. - Voice mailbox - An auto attendant. - The ability to handle calls from either a Polycom VOIP phone or from a PC. All of these benefits are provided by our Nextiva VOIP service.

Overall the user interface is very customer friendly and easy to use. If there is something you cannot figure out, customer support will help you.

Some of the settings are a little finicky, Primary User role seems to be pointless and is glitchy.

They have high qualiy VoIP

Uptime reliability is way beyond what i thought it would be. In my time with NEXTIVA i can count on one hand the amount of time they were down.

To be honest i have not found any downsides.

When i came to this company i made the switch to VOIP for all offices. I spend the same amount per month with NEXTIVA but i have service in not just this office but all 5 of our offices. Once again i spend what i spent on just one office but have service in 5. Amazing

Nextiva has amzing customer support! Couldn't be happier! Patient, knowlegable, happy to help, made sure I understood everything, and made sure they didn't leave till I was completely onboarded.

Contract signing was a little tricky, but not worth saying any bad about it.

Easy to use and setup, toll free business number.

Easy access from any computer. Great program. I have loved it.

There isn't anything I don't like at this time. I haven't had any issues yet.

It helps me make sure I have continuous contact with my guests in my homes.

The agent that helped me today was probably one of the best customer support agents I have ever experienced. 1) she was intelligent, 2) she treated me like I was intelligent, 3) she was incredibly nice, 4) she was personable, and 5) she knew exactly what to do, got it done, tested it and had me test it out while I was on the phone with her. It was so fast and easie. It did take a while to get to her but she was well worth the wait!

I had problems setting up roles for autoattendant - apparently I was only missing one thing, however, I never saw anything in all my reseasrch that would have helped me to figure that out on my own. The agent who helped me was incredible and got it set up in no time!

We switched to Nextiva because of the cost difference. Though the more I learn the more I realize there are a lot of options to keep teams and businesses up to speed.

The ability to have a phone menu like Press 1 Press 2. This stops most robo calls. Thats why I signed up.

My apps and call history stopped working. You have to be tech savey but your tech support did help with this.

Stopping robocall by having a press 1 press 2 extention menu is the number 1 reason. I look forward to expore the CRM and Google Calender sync options in the future

Nextiva is amazing and simplicity User interface at same time Ability of live chat Every features of the system works great The customer support team are also great resource

For me I like all features it works great for us

Audio conferencing

Su credibilidad, el enfoque que nos brinda en cuanto al manejo de su plataforma y la vision que nos proponen

Mas opciones para modificar los handgroups

Nextiva Recorder y la asistencia ha sido excelente por parte del agente Jesus.

I am very happy with the Nextiva product. I was able to access the texting and voice in Europe on pilgrimage. The app is very easy to use when the cellular works.

I find it annoying that if someone else is trying to call you when you are on the phone, it keeps beeping in your ear for a while (it must beep until they are done leaving a voicemail) Also- it probably does not do this to everyone, but since I have one of the “main” phones- if I am typing, whenever a call comes into the church, my computer freezes and I can’t continue typing until the call in answered.

I find it annoying that if someone else is trying to call you when you are on the phone, it keeps beeping in your ear for a while (it must beep until they are done leaving a voicemail) Also- it probably does not do this to everyone, but since I have one of the “main” phones- if I am typing, whenever a call comes into the church, my computer freezes and I can’t continue typing until the call in answered.

The onboarding process was quick and easy! They had us up and running in a matter of a few minutes. They made every single step of the process really easy to understand as well.

I can't really say, there hasn't been much to complain about.

It's just overall more cost effecient for us and it's just simplier and makes more sense for us to update with the times and go with the VoIP phone services.

The support is what we like best upon the platform, easy to use, easy to setup within 30 minutes setting are done I like the app integration for meeting like i can schedule meeting and add them to my Google calendar immediately

I have no downside for nextiva since 2019

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