Nextiva Reviews & Product Details

I like the affordability the most but I also love the ability to block spam calls. I have used other providers that limit the amount of spam I can block. The customer service is also great. Thanks.

VOIP services can sometimes lag in clarity and speed. I have encountered times when I sounded like I was talking in slow motion. Obviously that isn't good and I have had to use my cell phone to replace VOIP in these circumstances.

I think Nextiva is always trying to improve their services. I often receive notification of upgrades to their app and platform. I like that they continue to try to improve.

User friendliness and Ease of Use with the product.

I have no comments so far. As a user experience specialist, the product works well and the documentation is easy to follow.

We wanted a VoIP product that was competitive in pricing as a small business. Critical for us was having a service that is RELIABLE with unlimited calling eatures, integration with our CRM, along with having one solution for phone, video, texts, etc. I was impressed with Justin Stokes and Slava, as the main seller for us was the addition of the toll free number and the tremendous customer service we received.

It was super easy to setup, and the desktop app makes it easy to change the configuration

Haven't had anything come up just yet, but ill come back to add something if it comes up

Nextiva makes it easy to manage multiple numbers for marketing purposes

Nextiva is a highly regarded VOIP service known for its reliability and feature-rich offerings. Users appreciate its user-friendly interface, making it accessible to businesses of all sizes. Its scalability allows for easy expansion or contraction as business needs change. Additionally, Nextiva's excellent customer support and mobile apps for on-the-go management further enhance its appeal. Overall, it's a dependable choice with a wide range of features for seamless business communication.

Nextiva is widely praised for its outstanding features and reliability, making it an excellent choice for many businesses. While some users have noted its slightly higher pricing compared to other providers, the service's performance and customer support more than justify the investment. With a user-friendly interface and seamless scalability, Nextiva caters to businesses of all sizes. While international calling costs and porting delays have been mentioned, they are overshadowed by Nextiva's overall exceptional performance. Although the mobile app and integration options have some room for improvement, Nextiva's strengths in providing a dependable and feature-rich VOIP service make it a top contender for enhancing business communication needs.

It provides faster communication along channels and it also helps me keep track of what my team is doing throughout the day. It has really become an everyday tool and I feel like the information I'm gathering is actually accurate.

Excellent technical support and Nextiva uses thier own network, not AWS. Everyone we talk to is very friendly and, knowledgable. So far, the call quality is excellent and the VTECH phones they provided are professional.

It is not a negative, you just have to be able to be self directed and know how to adapt to the computer and cloud based reality we are in now and, be able to set up you own equipment with the help of Nextiva Team.

Using our cell phone and computers to run our firm anywhere in the world 24/7! All calls recorded, On Hold Music, Auto Attendant, Groups, Call Parking, business value for the services provided. 24/7 Customer Service.

Lots of technological power and capacity for expansion.

Can be a little bit complicated to learn the entire process but I noticed that the service team we're always happy to explain things to me.

Every time we call, they are patient and look for the answer.

Nextiva VOIP is a game-changer for business communication. It offers seamless onboarding, crystal-clear call quality, and a user-friendly interface. Their feature-rich platform empowers teams to work efficiently. With reliable service, competitive pricing, and excellent customer support, Nextiva is the top choice for enhancing business communication. Highly recommended!

I have had nothing but good services from Nextiiva. I have been a customer for over 8 years. I have had little very little downtime. The service has only goner out once for a few minutes one time.

Thye solved the abilty to have quality calls. I had Vonage beforee them and it did not work at all. I almost went with Land Lines before I found Nextiva. It was seemless moving tot hem.

Customer support was very helpful .they work as per your need.

Everything is line,just automation of signup should be there

Calling solution

I hate to say this, because I am a fan of quality customer service, regardless of what country my agent is from, but I was extremely happy that my concerns were adressed concisely, with full understanding of how business is done here. I say this, after having spent my entire day speaking to several other companies with agents from other countries who asked me to answer questions entirely unrelated to how I would text ny clients in order to get a texting "campaign" approved just to message my clients as I would with any phone at any time. It was such a frustrating ordeal until I spoke to Pierce, who was a live person chatting me from the second I clicked on the chat button. Personal service is EVERYTHING!

The only current downside I see with them is related to their app, as I cannot see a way to delete old texts or call logs. Their customer service, quick onboarding and assistance were excellent, so this is my only real issue.

I had used Godaddy Smartline to communicate with my clients for the last eight years and it has been glitchy and, today, it went out for seven hours. I was unable to text clients and often cannot send pics thru text. It seems I will have smooth communication with Nextiva.

We have been using Nextiva for years but recently moved most of our team to the app and have seen great results. The app is easy to use, perfect for the worker who is on their computer and using meetings and headphones.

Nextiva used to be a little glitchy on the app but the app has been very stable lately, it really isn't a negative at all.

It has allowed us to go 100% virtual and eliminate the need for physical phones and devices. As our users have gone more and more to meetings online, it is a natural evolution to the app and VoIP for calls.

Nextiva has many things to like about it. It is affordable, reliable, and convenient. Eveyrthing is right at your fingertips. Meetings, texting, phones.

I can't find anything to not like about it. My experience with Nextiva has been wonderful. Onboarding was quick and easy and support has been helpful.

The live chat is extremely helpful. Being able to get imediate anwers from co workers have been a real time saver.

If I have an issue, they'll always get me an answer.

Phone call queue are kind of long most of the time.

Helps me not have to fully learn phone systems because the staff is knowledable.

Fast resolution to problems as you experience them! Either by chat or telephone they are effective and quick!

Some minor call interuptions and glitches but within acceptable perameteres.

We need a strong system for our customer service reps to use on a daily basis. With the growth of our business, we will soon need to expand this as our needs continue to grow!

The support you recieve from your account rep and the support team are excellent.

Only downisde for us was not useable in Australia

Communications for our cusomter facing employees

There are several features that I love and make managing my business easy from anywhere. I love that I can have traditional style easy to use phone in my retail location for my employees, the app allows me to use my cell phone to answer calls from anywhere, the app and online portal also allow me to send text messages, and the voice mail tree function is extremely helpful in guiding my customers to the right person in my organization.

Very few downloads if any. The few occasions I have hit stumbling blocks I have been able to find FAQs in the knowledge base or talk to a technician that walked me through the problem.

The platform is a complete solution and I am still discovering features that will help my business be more efficient. The platform is serving as a traditional phone platform, texting platform, and customer service platform.

I like how easy it was to set up the platform and get everything working. Very user friendly.

So far, I don't dislike anything but time will tell.

I have multiple numbers that I needed to have brought to a platform to manage and distribute calls. Nextiva allows me to do that and integrate with my CRM making everything seamless.

I love using Nextiva's phone app as I can seamlessly switch from my computer to my cell and continue to sell business. You can also be out in the field and be able to transfer the phone call to your coworkers very easily.

One thing I would change with Nextiva, is the coworker communication messages beign more readily available to see when something new comes in. However, this is just a minor thing as you can move things around to get around this.

We switched to Nextiva to help cut costs on the rising phone bills for landlines. By utilizing Nextiva's VoIP my office has saved money, and become better connected to our clients due to always being available through the app, even when we are out of the office.

We have used Nextiva for several years and love the flexibility of how we can access our phone calls. It is easy to manage and always works! It's a great value and gives us the ability to easily grow our system as needed.

I'm not really aware of any downside to Nextiva. The only issue we have is not Nextiva's fault but the nature of VOIP itself in that if our internet connection is unstable or down we can get dropped calls or a lack of availability. It doesn't happen often though.

Nextiva helps us implement our business continuation plan by allowing us to remotely forward our phone calls when our primary location is unavailable or hampered by a loss of power or other disaster. Also, having our voicemails forwarded to our email accounts is very helpful for remote working.

I really love how reliable the service has been. We have not had our phones go down one time in the two years we have been with nextiva. Their customer service is great, and I've never had to wait long if I needed assistance with anything.

The primary thing that isn't specific to nextiva is the formatting for uploading audio. Being limited to 8bit requires extra work to update recordings. There is an option to record from the phone, but I would prefer the editing abilities of an outside recording system.

Nextiva has a great app that allows us to take business calls from anywhere. It's reliable and great to not have to give our personal numbers to people during off hours.

Customer service and solutions oriented VOIP service provider. Pricing is below competitors.

During on-boarding the spreadsheet to enter all information should be a little more flexible.

Nextiva offers a very competivtive solution at very competitive prices. Nextiva also takes the headache away from the on-boarding customer for on-boarding and initialization of services.