Nextiva Reviews: 4.5/5 — Highly Rated

The best thing about using Nextiva is the convenience. Easy to use, easy to setup and works anywhere!

I do not have any dislikes as of yet, it has been great so far!

Nextiva is allowing us to have a single office number, but take calls anywhere. We will not be missing out on helping our clients when they need it.

I appreciated the professional support that I got from Borys at Nextiva. He was patient and kind and answered all of my questions.

The online portal is extensive but also not that intuitive to navigate.

Call forwarding and transfers

The Nextiva user portal and NextivaOne desktop apps are great! They literally place all the power, organization, and management for your Nextiva system at your fingertips.

Honestly, I can't think of anything I could suggest at the moment. Our company has used Nextiva for quite some time and after opening yet another company, we chose to use Nextiva there as well.

Connecting the two new remote site offices with our administrative site. It makes incoming call processing extremely easy.

they were very informative and detailed, great experience

there is nothing i dislike about nextiva

Nextiva is helping me to communicate more effectively with the customers

The team at Nextiva has been thorough, 100% fantastic at follow up, and made the process very simple for us.

No downsides that I've encountered as of yet. Very pleased with the service so far.

We needed to find an AFFORDABLE solution to our new business's phone needs that could support multiple locations and work-from-home set-up.

You can make the Nextiva system work however you need it to and their support will help you learn how to do the programming.

You can tell when a technician is new, but they are always willing to help and get a higher-up technician to assist.

Being able to request specific numbers makes my job easier and I have never been told "no" or "I don't know"

I like the ability to send messages, make calls, and document notes of my calls while in the middle. This is very helpful for me when I am unable to pull up an account before the person begins talking, I can then copy and paste.

My main problem with Nextiva after the update is that I am unable to change where the call rings to such as headset or computer without being in the middle of the call.

Nextiva lets me connect to my department's call queue so that we can all share calls. It helps me keep track of missed calls, voicemails, contacts and messages.

Excellent implementation and support. The Nextiva team made everything easy for a non-technical person that acts as the administrator. Our previous vendor was always MIA.

The only issue we've had is the conference phone was on backorder and took a few extra weeks to be shipped. They helped get it set up and helped troubleshoot as soon as we were ready to put in action.

Nextiva is helping our small business significantly. The ability to make and receive phone calls through the app has really freed us from our desks! It's much easier to respond to our internal and external customers.

online portal that gives me full control of features

I wanted to change the bank on file for payments and I was only allowed to add a credit card. I prefer to pay the bills with an e-check.

nextiva allows us to have multiple lines for different types of incoming calls and we can setup after hour voicemails, forward calls, check voicemails, configure the settings based on how we operate our businesses.

Provides all my business phone, fax, and toll-free numbers. The app makes my business phone needs simple.

I haven't found any negatives at this time..

Keeping my business phone integrated into my personal phone.

Their wait times for chat support are never too long, I've visited chat support at least 10-15 times, and everyone I've spoken to has been accommodating.

Honestly, I haven't run into any situation where I found something I disliked. Very helpful & supportive staff.

They helped me set up our phones and assisted twice with voicemail set up for the original phones and then adding a phone too.

It has been about a week since I've had Nextiva. The setup agent was very helpful and patient during the activation process. I bought Nextiva to be able to make my mobile number private and I have achieved that. The app is user friendly.

There is nothing I dislike about Nextiva.

Nextiva allows me to keep my mobile number private. It also allows me to differentiate between business phone calls and personal phone calls because the business phone calls will come up through the Nextiva app.

There were three things that we were looking for when we change providers. 1. Reliability on phone calls and 2. Easiness to set up the system and 3. Great and Fast Customer Service. Nextiva has them all.

So far the only thing I would say is that make sure before you sign up that you understand your needs and what is included on the plan because there are several that cost extra that I thought came with the plan.

Nextiva is providing an efficient way to connect with our clients and provide better customer service by being able to customize our call flows according to our needs.

Dillon was very knowledgeable about my request and very helpful in getting my changes made and showing me how to do this in the future

I do not have any dislikes about Nextiva

Admin dashboard, making changes

The onboarding experience was fantastic and the customer rep was very knowledgeable.

There were issues uploading a voice message. Accepting only a WAV file is a bit annoying

Allows all the call flows we require

The amount of support and willingness to work on the issue until it is SOLVED. I've emailed, chatted, and spoken on the phone to several support people and they have been incredible. They helped me at every step and solved a major blocker when we needed them most.

So far I can perceive no downsides over our previous setup at Ring Central, we are a smaller father-son shop and just used 3 phones mostly, so this has been ideal for our scale. I don't know if we need enough to notice a shortcoming yet.

We couldn't ever get a straight answer as to why a chunk of our inbound calls were being blocked by Ring Central, we had customers and suppliers try all 3 of our phone numbers and not be able to get through ever. It cost us business over time for sure. Nextiva doesn't have that issue. Worked immediately and we get more calls than before.

The support tech was able to resolve my issue very quickly.

The wait time on the phone was a little longer than expected.

We are able to update our office's phone hours online which is helpful to not have to call to do it each time.

The customer service is great. I loved receiving remote help over the phone and on my computer in order to sign up for the app and get a virtual number. Thank you!

Really only the price- I wish it was a bit less for startup businesses with only 2 employees.

It allows me the ability to use another business phone number on my cell number without having to have two phones. It helps keep me more organized so I can reach customers quicker.

Customer service is responsive and helpful.

Remote set-up of desk phones took a little longer than expected, but technician was very professional and resolved all issues.

Nextiva allows our team to work remotely.

Being able to run all aspects of my business and never lose touch with my customers no matter where I am.

As a new user I have yet to discover any dislikes. Based on my research I knew they would provide the features I needed

Keeping in countact with existing customers and never missing opportunities to interact with new customers

It is a well thought out option for offices who are transitioning to a remote work setting. They have a solution for everything.

The wait time to speak to support was kind of long, but someone reached out to me within 5 minutes of me hanging up, so that made up for it.

It's solving our transition to a remote work setting and being able to communicate with team members as well as clients.

We like the ease of communication with Nextiva. My voicemails come to all my devices, The system is very user - friendly, and I no longer have to deal with Century Link!

Nothing, so far. Everything has gone swimmingly.

The issue of negligence and over billing on the part of the aforementioned provider. We now have a reliable system that costs less than our previous provider. It's great!

The most helpful part of the Nextiva platform is being able to answer phones remotely but also have the traditional desk phone set up. The transition from regular phones to VOIP has been seamless. It is easy to transfer calls to other desk phones in the office or any number, the feature of being connected first to the recipient and then being able to forward the call is helpful in our business setting.

The mobile app does not have as many features as the desktop application or the actual desk phones. It's not as easy to transfer calls and sometimes the app will continue to ring even when the call is picked up on the desk phone.

The Nextiva set up is allowing us to do more remote work but also be available to clients outside of the office so we miss less calls and are able to assist people more efficiently

The chat responds well when you have issues and the phones are busy.

The time it takes to connect with someone.

Helping provide a call center with metrix to keep a eye on calls.

People were professional and very helpful.

I was unprepared for some aspects of porting my numbers.

We need a phone system to help our members

Very responsive from the moment we contacted them about possible service. Excellent follow-up. On-boarding representative had superb patience, took time to look up answers to all of my odd questions, answered everything I needed instruction and clarification on, always extraordinarily polite.

So far, nothing to dislike. Phones came on immediately, easy to use, intuitive.

New service provider, need a provider more responsive than previous provider.

Quick and clear communication. Tech was able to clarify, things I missed in my statements to make sure I got the services I needed adjusted.

I had some communication issues with phone tech support early on.

Contracting originally added a free trial of the productivity pack and I have had nothing but trouble getting that removed before it becomes a billing issue.

The support I received from Nextiva was great, the person I spoke with was very knowledgeable and so clear, and helpful!

Changing the voicemail never saved after I would record a new message. (but that was not what the call was today). My call was answered 100% today!

Adding SMS messaging and instant text messaging as an option to our customers.

Customer service was helpful and able to update users and call flow as requested

There have been times where I have tried to make updates and receive an error then I have to call in to have the update made.

Nextiva has already solved my problem.

Fast response was very mutch appriciated

nothing Nextiva is a great voip and Id recommend it to anyone

collecting calls also navigating users and sending outgoing calls