Nextiva Reviews & Product Details

Roman was very helpful with the issue at hand.

What I dislike is that some of the instructions are hard to understand.

I call to have the outgoing message changed for holidays and our everyday message.

Nervous about changing phone service providers after my on-site tech company decided to cease helping me was a bit unsettling. My present support suggested two companies, and of course, I considered Cox since I am their customer for cable and internet. To my surprise, setting up the process was very smooth. I have had to call tech support more than four times and have had comprehensive and polite support. No long waits for help. They stick with you until you have the problem solved.

Nothing comes to mind at this time. Even when I called for things they would not be responsible for technically they were willing to help.

Connectivity was an issue. At set up, we were not told we might need to do a network check. When we experienced dropped calls and no connections at one point, we were told this would help the issue. We did this and are waiting to see if this has solved the problem.

NEXTIVA HAS HELPED US MANAGE INBOUND AND OUTBOUND BETTER THAN ANY PHONE SYSTEM WE HAVE HAD PREVIOUSLY. WE USE IT THROUGHOUT THE ENTIRE BUSINESS AND HAVE HAD MORE SUCCESS NOW THAN EVER.

SOMETIMES THE SUPPORT TEAM IS NOT AS HELPFUL AS THEY COULD BE - RE-CHAT THEM OR CALL THEM BACK; IT USUALLY GETS BETTER THE SECOND TIME AROUND. THEY ARE GREAT AT HELPING!

OUR SOURCING HAS ALWAYS BEEN A BIG ISSUE WHEN ANSWERING INBOUND. ASKING WHERE THE PERSON HEARD FROM US NEVER WORKED AS WELL AS HAVING THE PHONE TELL US WHERE THE CALL CAME FROM INITIALLY.

24-hour timely support and enterprise system

Ocassionaly transferred and had to start again

Today I needed to review and ensure upcoming holidays were set up for auto attendant

Great experience with the help desk! Easy to reach and Anthony was very helpful.

I thought this process would be rather intimidating, but it was not.

Building a new business with an easy-to-use communication system made this I'm easy to accomplish task.

Customer Service is one of the betters I have to deal with on a normal basis.

Portal is confusing for nontech-initiated people at times.

Better Call flow, call tracking, and actual control via the portal.

It is straightforward to use, very versatile with various products. It has one of the best support teams that I have experienced. All of their teams are very knowledgeable.

I can't think of something that I dislike at the moment. The equipment works great and the support is awesome. They always answer the call in less than 3 minutes.

I'm solving all my companies need for telecommunications. One of the benefits that we have gotten is the convenience of fixing a phone problem on the rare occasion that one surfaces.

I like the ease of the interface that Nextiva has created and the training that is provided while you are using the interface.

I have not found anything that I actually dislike.

Nextiva is our partner in providing customized solutions to our clients.

The customer service and technical support

The inability of sales to explain the features and how I could implement them

Inability to report the number of calls, false billings, and I have found the benefits to be useful with integrations.

Team in customer service is great - the APP is most helpful

Sometimes it is hard to understand some of the team members due to heavy accents

Now that we have to work from home we have had to use the APP all of the time- I would like to see if I can get some addtional training to be able to also use desk tops when in the office.

The automated center works pretty well, with plenty of options to go. Also, it's an easy-to-use system. Plus, the support team is super helpful. I worked with Alex, I hope I remember the name correctly, my apologies if I don't since I have trouble remembering names sometimes :). Alex fulfilled my request in highly professional skill sets. He understood what I needed precisely, and he could address my concerns promptly. I enjoyed working with Nextiva.

I used to have problem with the connection. Sometimes one of my desk phone was disable or disconnected to the system so I had to unplug the power and restart the phone to get it back to work. I don't see this problem ocurr anymore recently, so far so good.

I've been using Nextiva system for a while and I am happy with it, so far. The automated voice system is great feature to have with Nextiva.

Nextiva allows our company the agility needed in the current environment to be remote or in office without any large scale transition. Take a phone or download an app and the employees are now remote!

It can be a little difficult to find exactly what you're looking for within the setup site. It has improved and call flows are easier than ever to setup.

We are able to be remote seamlessly.

Once we transitioned, our customers noticed an improved voice clarity and call connection. It additionally drastically decreased cost.

A lot of the technical support documents are based on the old Nextiva portal and not the new NEXTIVA OS. This has resulted in conversations with their technical support staff when it was something I theoretically could have handled myself.

We are solving the monopolistic telephone practices of our area. We have gotten better voice clarity at a lower price.

Easy interface that is universal across other providers.

Some updating services require manual service to be performed (updating company directory).

Contact both mobile and at desk through cell phone and desktop.

Easy to use and the availability of a mobile app. The analytics have been very helpful while many of our staff are working from home.

The downside lately has been the heavy outsourcing of their call center to the Ukraine. There have been a couple of instances where I have had a difficult time understanding the rep on the phone. *Please note that we are still very happy with the product and the service we receive from our Account Manager, Jason as well.

It allows our staff to be more mobile, and we are able to make changes to our Auto Attendants schedules easily to accommodate changes in our business.

Their customer service is very professional. They're friendly and very fast!

Not too much that I dislike. Sometimes the hold times are longer than normal but it happens

Adding extensions, licenses and adding new users.

I like the convenience of performing my job duties.

The only thing I dislike is that sometimes the clarity is not the greatest.

The problems that Nextiva helped to solve is while working from home during COVID, I was able to answer and transfer calls.

Nextiva has played a very important role for us in the transition to remote workers. With their soft phone application, my team members have been able to take calls from anywhere, without the need of a traditional phone and with the Nextiva mobile client, it takes things to the next level. Staff can truly be in any location (with cell service) and still take their work calls.

When the Internet goes down, the service goes down - but that is going to be true of any web based phone provider.

Nextiva allowed us to go remote and not have to worry about porting phone numbers to new locations. The move to remote working didn't cause even a blip in our phone coverage because we all use the Nextiva soft phone application.

Besides the great quality of service, it has to be the ease of an administration and the fantastic tech support. You always are able to get through to support quickly when you call in and they almost always are able to fix/help you on the spot.

I would say really just some of the licensing. They have different plans, but there are a lot of add-ons when it comes to the call center side that are not included by default.

We had so many limitations with our old phone system. Now everyone has access to a softphone and mobile access. The ease of administration on the back end makes it so any of our tech staff can help with the phone system or call into support. Our old system we only had one person in-house that kind of knew the system and it would take sometimes days or weeks to get things solved through support. We had a lot of on-sight equipment as well. We were able to get rid of more points of failure now with everything in a cloud VOIP.

I most appreciate the awesome account manager assigned to us, who is fast and responsive, always taking care to go over the details and digging deeper to find the best way to set things up for success.

Some of the pricing structures and bundles could be set up better, but it scales appropriately.

Most importantly we are solving the problem of hosting our own PBX, which has saved us a lot of stress, time and money. Their Cloud based hosting is reachable from all over the country, no VPN needed, which has made it a boon during these WFH times when staff are constantly moving between offices and home.