Nextiva Reviews & Product Details

The fact that I have unlimited calls for my customers. Texts messages and others tools included to track work performance.

Pricing with taxes included, which makes a little pricey.

The transition from one single line to multiple lines in which we have a more effective communication as team and with the costumers as well.

Nextiva has great tech support. They are very friendly.

I would like to be notified when there's a large outage that will affect my business.

Nextiva allows us to change our operational hours in real time, making it extremely flexible.

Clear calls, no dropped calls nice Vtech phones.

A little bit of a learning curve for anyone who is not tech savvy

Its more cost effective for us to have VoIp vs Landlines and it also seamlessly connects our 5 roof tops.

The customer service is excellent, and I have all the alternatives I need for my Business.

So far, there is nothing that I dislike.

I tried other companies like Tresta and Google Voice, and Nextiva has everything I need in one platform for an affordable price. The other companies, one increases prices ridiculously, and the other one has terrible customer service, and you never are willing to speak with nobody.

The fast service and great commuincation.

Nothing, everything is great no complaints.

My voicemail settings and phone setup

Nextiva voip service helps route all of our daily incoming calls and we use their E-Fax to send all secure documents. It is a quick efficient service that saves us countless hours every year. The fax and voip is user-friendly, wasy to set up. It is great, we use it when we're out and about being mobile as well as in the office.

Nothing we have ran into anything yet, pricing for a small business is always a concern.

It's helping us save time with our clients and Prospect clients in routing calls correctly to the right department.

With Nextiva, you get 24/7 customer service and they are always very pleasant to speak to. At times, we call very frustrated because of an end-user's mistake or not finding a certain thing on the reporting side; but Nextiva has always helped in our time of need. They speak calmly and confidently. We look forward to many years with the Nextiva team!

The Nextiva One app is almost perfect, at times I may have to reload or reinstall it.

We work in Healthcare and we speak to an abundance of people. We get calls from all over the World and our customer service team has to be up 100% from 8 am to 5 pm EST. Nextiva makes that easier for us. We love how flawless the apps work, and how easily we can track or transfer calls. The reporting features are also a great tool, we use those to report to our health plans.

Easy, hassle free , cheap but a lot perks

The way the call flows are set up is not easy to navigate

Phone at low cost with video conference and fax

I am new to Nextiva and still in the migration process, Nextiva assigned different teams for each step in the migration process, starting with Sales, each team worked with me and guided me through the migration process by breaking it down into straightforward steps. I am very happy with the Nextiiva team

I hope that Nextiva can develop a hub to let extesions able to make local call during the internet outage

cost-effective solution and transferring the hardware, software, and IT support to Nextiva and focus on the service at the end user

The customer service was amazing the agent knew a ton

Priced a little high I was hoping it was a little bit more affordable, but the service is very good

I have not had any problems yet. I'm waiting to turn on the service.

i like the features such as calling my employees like a radio - and that i can acess voicemail anywhere

i dont like the level of customer service but it has been imporving over the last year or so

we use it to talk to clients and employees. i like that it can be used remotely with the app.

Nextiva is always availble to help. You can contact them directly via phone, chat or even email.

None to mention. They are doing great, always there to help in different ways.

Auto attendant services

Ease of use &tech support are outstanding. I'm still learning & looking forward to learning more.

Nothing yet. Whenever I have a question, I contact tech support and they patiently guide me to a solution..

I run everything so I need a streamlined system I can manage by myself.

I really appercaite the engineering team and the support for training and working on needs of the customer.

I would like to see more options on the Nextiva App for the future. It is a great tool but I think it could be developed even more

It is a great network for our company across the whole country and links our offices together.

Ease of use, very comfortable with this product

Inability fo Text unless I was not made aware of such feature

I use this tool to make calls to prospective and existing clients

ability to use in on my personal phone without using my personal information

the drops and disconnects and sometimes I have to log off and on

I recently had multiple problems regarding calls and communications via txt and voicemails and I msg the chat and instantly got the help I needed.

Went on their website & got on chat support with an agent & he was fantastic. Took about 20 mins & fixed everything neccessary via Remote support and did everything I needed him to. Hope to be with nextiva for many years to come!

No issues so far.. obviously takes time to setup everything but they help with that but once your account is up you should be fine!

Helps me make calls and conduct business daily whether its from my office or cell phone.. I can always make calls off of my business phone number.

I like their chat feature in customer service, they are very helpful!

No downsides to Nextiva, I like all their features.

They have a reliable VOIP service that helps us connect to our providers

Great costumer service a at a tremendous savings. The onboarding process was straightforward.

Not sure yet. Seems like a great service.

I used to pay over $700/month for a live answering service. Nextiva's callflows and mobile app allows me to let customers help themselves with better outcomes, and review and answer important phone calls and a tenth of the cost.

The transition to Nextiva was straightforward, and setting up their service was very simple. We installed their apps on Windows computers and smartphones, all paired with our existing microphones and speakers. We also connected a couple of computers with Plantronics Voyager 5200 Bluetooth headsets, and everything is working great.

So far, we haven't encountered anything we disklike.

Integrating calls to our cell phones for on-the-go.