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Nextiva Logo
Nextiva
4.5
(3,028)
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Nextiva Reviews & Product Details

Nextiva Overview
What is Nextiva?

Nextiva is a top-rated business phone solution that is one of the most well-known options available today. The platform transforms the communication strategy of businesses that leverage its all-in-one service and cloud-based communication features. The solution also offers flexible pricing plans and a reliable level of international call quality. Nextiva's VoIP solution is recognized as the “Best Business Phone System” by numerous publications, thanks to its 99.99% uptime and impressive integrations with top apps.

Company Nextiva, Inc.
Year founded 2008
Company size 501-1000 employees
Headquarters Scottsdale, Arizona, United States
Social Media
Nextiva Categories on Findstack
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Ask Questions about Nextiva
What Nextiva is best for?
How does Nextiva compare to Aircall?
What are the pros and cons of Nextiva?
Nextiva Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation, Videos, Webinars
Languages English
Nextiva Awards
Findstack 2024 General Badge
Nextiva Features
Auto Attendant
Call Barging
Call Forwarding
Call Logs
Call Monitoring
Call Queues
Call Recording
Call Reporting and Analytics
Call Routing
Call Screening
Call Transfer
Call Whispering
Caller ID
Conference Calling
Contact Management
Do Not Disturb
Fax to Email
HD Voice
IVR (Interactive Voice Response)
Integration with CRM
International Calling
Mobile App
Number Porting
Presence Indicator
SIP Trunking
Softphone
Text Messaging
Video Conferencing
Voicemail
Voicemail to Email
Nextiva Media
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Nextiva Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: January 18, 2025
Nextiva Logo
3,028 Nextiva Reviews
4.5 out of 5
Small Business (50 or fewer emp.)
Aug 04, 2023
 Source
Overall Rating:
5.0
IM
Irdi M.
Founder
Share
"PCNation Review"
What do you like best about Nextiva?

Really good service, no interruption and good customer service.

What do you dislike about Nextiva?

To many updates on Nextiva app, it requires admin password.

What problems is Nextiva solving and how is that benefiting you?

Portol

Small Business (50 or fewer emp.)
Aug 04, 2023
 Source
Overall Rating:
5.0
JR
John R.
Founder
Share
"Very easy to use and set up"
What do you like best about Nextiva?

I like how easy it was to set up the platform and get everything working. Very user friendly.

What do you dislike about Nextiva?

So far, I don't dislike anything but time will tell.

What problems is Nextiva solving and how is that benefiting you?

I have multiple numbers that I needed to have brought to a platform to manage and distribute calls. Nextiva allows me to do that and integrate with my CRM making everything seamless.

Small Business (50 or fewer emp.)
Aug 03, 2023
 Source
Overall Rating:
5.0
SG
Sam G.
Chief Operating Officer
Share
"Excellent service from friendly and knowledgeable Support team!"
What do you like best about Nextiva?

Nextiva works hard to make sure to understand your concerns and provides solutions to make your experience better.

What do you dislike about Nextiva?

The Nextiva one app is a little buggy, but is being improved.

What problems is Nextiva solving and how is that benefiting you?

IP phone service that is stable and can handle the unique demands of a growing business

Small Business (50 or fewer emp.)
Aug 02, 2023
 Source
Overall Rating:
5.0
EM
Emily M.
Founder
Share
"Great Onboarding Experience"
What do you like best about Nextiva?

Onboarding was very easy as the representatives assisting me on two different occasions were very quick, polite, and thorough.

What do you dislike about Nextiva?

We have no officially switched over yet, so my feedback is limited.

What problems is Nextiva solving and how is that benefiting you?

Allowing our practice with three locations to communicate better with each other and with our patients.

Small Business (50 or fewer emp.)
Aug 01, 2023
 Source
Overall Rating:
5.0
BC
Blanca C.
Medical Assistant
Share
"Nextiva is one of the easiest systems to use."
What do you like best about Nextiva?

Nextiva is excellent in every way. The best thing is that the communication is awesome.

What do you dislike about Nextiva?

I love everything about Nextiva. I have no dislikes with Nextiva.

What problems is Nextiva solving and how is that benefiting you?

We have not had any complaints about Nextiva.

Mid Market (51-1000 emp.)
Jul 31, 2023
 Source
Overall Rating:
5.0
MG
Manolo G.
Founder
Share
"Nextiva Experince Review"
What do you like best about Nextiva?

Nextiva has helped me and my team communicate without any barries and it has not dissapointed us, we like it because its fast it never fails and its always up to date.

What do you dislike about Nextiva?

There are really no downsides of the app as long as you are up to date and everything is well refreshed it will work perfectly fine but no downsides really about the porduct.

What problems is Nextiva solving and how is that benefiting you?

I personally work for a call center and it has helped us develop a awesome team communication by taking us to the next level, Everything is more fluent and never has gave us any type of problems better yet it finds us solutions by letting communicate freely without anything going downhill.

Small Business (50 or fewer emp.)
Jul 31, 2023
 Source
Overall Rating:
5.0
CM
Carrie M.
Founder
Share
"Customer service incredible"
What do you like best about Nextiva?

The set up was extremely simple. The features that Nextiva offers are out of this world.

What do you dislike about Nextiva?

I have no complaints. I highly recommend Nextiva.

What problems is Nextiva solving and how is that benefiting you?

It is extremely easy to reach clients with Nextiva's platform.

Small Business (50 or fewer emp.)
Jul 31, 2023
 Source
Overall Rating:
5.0
EH
Ethan H.
Founder
Share
"Setting up with Nextiva"
What do you like best about Nextiva?

Very Helpful and friendly. Had really good experiance for setting up with easy guide to finish and get informations that we need.

What do you dislike about Nextiva?

There was nothing that i would dislike about Nextiva

What problems is Nextiva solving and how is that benefiting you?

was able to get local number to set up our new business and easy access of getting phone call outside of office and getting online fax

Small Business (50 or fewer emp.)
Jul 28, 2023
 Source
Overall Rating:
5.0
DB
Douglas B.
President
Share
"Trouble free Voip for our small busines."
What do you like best about Nextiva?

I like that I have had very little need for tech support. It has worked well. There are many detais in VOIP configuration but the user interface is well laid out and relatively easy to use. In the rare case when I did need help, tech support was very responsive and that is important to me.

What do you dislike about Nextiva?

I wish it were as easy to configure as a POTS landline but that the fault of VOIP, not Nextiva and the trade-off for flexibility and features is worth the extra complexity.

What problems is Nextiva solving and how is that benefiting you?

We needed the following: - To provide our customers a toll free number to call in on. - The ability to call out to almost anywhere without excessive toll charges. - Call forwarding. - Voice mailbox - An auto attendant. - The ability to handle calls from either a Polycom VOIP phone or from a PC. All of these benefits are provided by our Nextiva VOIP service.

Small Business (50 or fewer emp.)
Jul 28, 2023
 Source
Overall Rating:
5.0
ES
Eric S.
Founder
Share
"Great customer service"
What do you like best about Nextiva?

Overall the user interface is very customer friendly and easy to use. If there is something you cannot figure out, customer support will help you.

What do you dislike about Nextiva?

Some of the settings are a little finicky, Primary User role seems to be pointless and is glitchy.

What problems is Nextiva solving and how is that benefiting you?

They have high qualiy VoIP

Small Business (50 or fewer emp.)
Jul 28, 2023
 Source
Overall Rating:
5.0
CC
Chris C.
Founder
Share
"Have had for almost a decade and love every minute of it!"
What do you like best about Nextiva?

Uptime reliability is way beyond what i thought it would be. In my time with NEXTIVA i can count on one hand the amount of time they were down.

What do you dislike about Nextiva?

To be honest i have not found any downsides.

What problems is Nextiva solving and how is that benefiting you?

When i came to this company i made the switch to VOIP for all offices. I spend the same amount per month with NEXTIVA but i have service in not just this office but all 5 of our offices. Once again i spend what i spent on just one office but have service in 5. Amazing

Small Business (50 or fewer emp.)
Jul 28, 2023
 Source
Overall Rating:
5.0
JL
Jared L.
Founder
Share
"Quality In Person Help All The Way Through Setup"
What do you like best about Nextiva?

Nextiva has amzing customer support! Couldn't be happier! Patient, knowlegable, happy to help, made sure I understood everything, and made sure they didn't leave till I was completely onboarded.

What do you dislike about Nextiva?

Contract signing was a little tricky, but not worth saying any bad about it.

What problems is Nextiva solving and how is that benefiting you?

Easy to use and setup, toll free business number.

Small Business (50 or fewer emp.)
Jul 27, 2023
 Source
Overall Rating:
5.0
AP
Alexis P.
Founder
Share
"Custer Support Was Incredible!"
What do you like best about Nextiva?

The agent that helped me today was probably one of the best customer support agents I have ever experienced. 1) she was intelligent, 2) she treated me like I was intelligent, 3) she was incredibly nice, 4) she was personable, and 5) she knew exactly what to do, got it done, tested it and had me test it out while I was on the phone with her. It was so fast and easie. It did take a while to get to her but she was well worth the wait!

What do you dislike about Nextiva?

I had problems setting up roles for autoattendant - apparently I was only missing one thing, however, I never saw anything in all my reseasrch that would have helped me to figure that out on my own. The agent who helped me was incredible and got it set up in no time!

What problems is Nextiva solving and how is that benefiting you?

We switched to Nextiva because of the cost difference. Though the more I learn the more I realize there are a lot of options to keep teams and businesses up to speed.

Small Business (50 or fewer emp.)
Jul 27, 2023
 Source
Overall Rating:
5.0
DV
David V.
Founder
Share
"Great Customer/Tech Support"
What do you like best about Nextiva?

The ability to have a phone menu like Press 1 Press 2. This stops most robo calls. Thats why I signed up.

What do you dislike about Nextiva?

My apps and call history stopped working. You have to be tech savey but your tech support did help with this.

What problems is Nextiva solving and how is that benefiting you?

Stopping robocall by having a press 1 press 2 extention menu is the number 1 reason. I look forward to expore the CRM and Google Calender sync options in the future

Small Business (50 or fewer emp.)
Jul 27, 2023
 Source
Overall Rating:
5.0
JM
Jeffie M.
Founder
Share
"Customer support was amazing. They fixed the issue right away. Super helpful"
What do you like best about Nextiva?

Easy access from any computer. Great program. I have loved it.

What do you dislike about Nextiva?

There isn't anything I don't like at this time. I haven't had any issues yet.

What problems is Nextiva solving and how is that benefiting you?

It helps me make sure I have continuous contact with my guests in my homes.

Enterprise (> 1000 emp.)
Jul 26, 2023
 Source
Overall Rating:
5.0
RD
Ravina D.
Sr.Corporate Entity Governance Manager
Share
"As a customer we feel great working with nextiva"
What do you like best about Nextiva?

Nextiva is amazing and simplicity User interface at same time Ability of live chat Every features of the system works great The customer support team are also great resource

What do you dislike about Nextiva?

For me I like all features it works great for us

What problems is Nextiva solving and how is that benefiting you?

Audio conferencing

Mid Market (51-1000 emp.)
Jul 26, 2023
 Source
Overall Rating:
5.0
IG
Israel G.
Founder
Share
"Increible y muy acorde a lo que se solicita"
What do you like best about Nextiva?

Su credibilidad, el enfoque que nos brinda en cuanto al manejo de su plataforma y la vision que nos proponen

What do you dislike about Nextiva?

Mas opciones para modificar los handgroups

What problems is Nextiva solving and how is that benefiting you?

Nextiva Recorder y la asistencia ha sido excelente por parte del agente Jesus.

Small Business (50 or fewer emp.)
Jul 25, 2023
 Source
Overall Rating:
5.0
JE
Justin E.
Founder
Share
"Super SImple!"
What do you like best about Nextiva?

The onboarding process was quick and easy! They had us up and running in a matter of a few minutes. They made every single step of the process really easy to understand as well.

What do you dislike about Nextiva?

I can't really say, there hasn't been much to complain about.

What problems is Nextiva solving and how is that benefiting you?

It's just overall more cost effecient for us and it's just simplier and makes more sense for us to update with the times and go with the VoIP phone services.

Small Business (50 or fewer emp.)
Jul 25, 2023
 Source
Overall Rating:
5.0
EH
Eric H.
Founder
Share
"Great product"
What do you like best about Nextiva?

I am very happy with the Nextiva product. I was able to access the texting and voice in Europe on pilgrimage. The app is very easy to use when the cellular works.

What do you dislike about Nextiva?

I find it annoying that if someone else is trying to call you when you are on the phone, it keeps beeping in your ear for a while (it must beep until they are done leaving a voicemail) Also- it probably does not do this to everyone, but since I have one of the “main” phones- if I am typing, whenever a call comes into the church, my computer freezes and I can’t continue typing until the call in answered.

What problems is Nextiva solving and how is that benefiting you?

I find it annoying that if someone else is trying to call you when you are on the phone, it keeps beeping in your ear for a while (it must beep until they are done leaving a voicemail) Also- it probably does not do this to everyone, but since I have one of the “main” phones- if I am typing, whenever a call comes into the church, my computer freezes and I can’t continue typing until the call in answered.

Mid Market (51-1000 emp.)
Jul 25, 2023
 Source
Overall Rating:
5.0
LS
Lovella S.
Customer Success Operatio Data Analytics
Share
"Good service"
What do you like best about Nextiva?

The support is what we like best upon the platform, easy to use, easy to setup within 30 minutes setting are done I like the app integration for meeting like i can schedule meeting and add them to my Google calendar immediately

What do you dislike about Nextiva?

I have no downside for nextiva since 2019

What problems is Nextiva solving and how is that benefiting you?

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