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Nextiva Reviews & Product Details
Nextiva is a top-rated business phone solution that is one of the most well-known options available today. The platform transforms the communication strategy of businesses that leverage its all-in-one service and cloud-based communication features. The solution also offers flexible pricing plans and a reliable level of international call quality. Nextiva's VoIP solution is recognized as the “Best Business Phone System” by numerous publications, thanks to its 99.99% uptime and impressive integrations with top apps.
| Capabilities |
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|---|---|
| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation, Videos, Webinars |
| Languages | English |
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Convient app is easy to use and set up easy to use
I like everything about nextiva the app is great for on the go
faxing from email addresses
I really enjoy that it emcompasses calling, texting, and internal chat with team menbers. We used a voip phone system, Slack, and zoom before. With Nextiva, you can do it all in one place!
Esthetics, that is my only complaint. Could be more inviting and sleek.
Removing additional service to communicate internally and externaly.
All the functionalities of the overall system
Have not found any downsides to the system yet.
Reporting is a big plus and price savings on overall plan and system.
Call Flows, App for any kind of device, customer service
App is sometimes buggy, occassional long wait times for customer support
We need to easily be able to transfer phone calls to a variety of people depending on the on-call nurse schedule.
Fast response and quick solutions to my issues
Honestly, Nextiva has been great in every way possible for our office/business needs and the number of features it has and great customer support
Automation for the Auto-Attendant and assigning different users to different phones at any tiume
The features and quality of voice and text services are excellent!
Occasionally the sales, upgrading lines /services, and/or licensing can be a little challening but with customer care & services those issues are resolved easily enough
The ability to have phsyical and mobile & software solutions as we are constantly moving!
Being able to access phone and voicemail services anywhere in the world where you are connected to internet.
Learning curve is a bit steep, on initial set up and call routing.
Utilization without having to be in an office.
The customization of the phone tree and other features.
Not many, just put in the work upfront to get your settings in line and you're set.
Nextiva allows my business to present itself in a very professional way with every inbound phone call, love it!
Their live chat agents are extremely helpful and knowledgeable
It can occasionally be difficult to get in touch with a real person
Building a professional phone system for a reasonable budget that is customizable as the business changes over time.
The features and benefits exceed other online platforms that I have explored. And Nextiva destroys the old landline options. I can be out of the office and receive phone calls and messages on my computer or cell phone.
Some of our less techly sales team disliked at the beginning. But change can be a challenge for some. In the end, they see the benefits.
Our staff now has their own voicemails. I can even answer calls when outside of the showroom or after hours if needed. This impresses our customers. Eliminated the land lane fax too.