Pure Chat Reviews & Product Details

What I like most is that this software is completely free, so I was able to install it in my company and test it quickly. The result has been a happier staff being able to communicate by chatting, making the work more fun.

I would like to see more customization options, but I am sure they will be included in future updates. I would also like this programme to have more audience, more publicity, so that it can reach more people and the company can grow faster.

With Pure Chat I solve the communication problem in my company, where employees had to get up to talk to another colleague. Now, in addition to having happier employees, they work more efficiently.

Fun to work with and it’s easy to learn.

The colors on the background I think it would be cool to customize it.

Tech support.

I like how easy it is to engage with our web visitors - Just a couple clicks and you're already engaging with your prospects. The tool is simple and straightforward to use. Intuitive design and user-friendliness means no confusion and very little training needed. It's helpful to be able to see the geographical locations of the prospects on your site, as well as where they entered your site (which page or link lead them to you) along with previous visit information.

I do wish that Pure Chat was able to pull in more information about our site visitors, such as their email addresses/names. This would make it easier to engage with our prospects after they've left our site, and integrate with other marketing campaigns and offers.

We use Pure Chat so that we can engage with our site visitors and answer questions in a live, no pressure setting. Once initial conversations occur on Pure Chat, we've been able to convert some of those visitors into product demos and sales. Pure Chat has also allowed us to monitor our site traffic after marketing campaign launches, so we can see in real-time how it's being affected.

We are able to use this tool to guide and immediately engage interested candidates to better facilitate them joining the Driveline Team.

The platform does require the administrator to hold one of the operator seats.

We were experiencing application loose due to users having website navigation challenges.

Easy to use. simple and has mobile application. it has a preset answers that you can use for the frequently asked questions in the chats.

Buggy sometimes the page needs to be refreshed. It used to be worse they really done a good job fixing bugs but a few more bugs still remain.

Easy communicating with customers and fixing small problems.

The ease of use and how I can export the chats to create profiles for the sessions.

They only problem I have is sometimes it can run slow but that be the connection.

We are able to communicate easier with a larger demographic and remove time restraints from customers scheduling.

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a chat, even easier than dialing a phone number, or sending an email, and we get real time communication. Customer support is great!

Anything that I would put here, is simply because the company is still on the newer side. We have brought a few wishlist items to Pure Chat and they have listened. I would like a higher level integration with Infusionsoft, but they are certainly moving in the right direction!

Getting a prospect to talk is the biggest challenge we face. Once we make contact, we have a very high conversion rate. Pure Chat helps us bridge that gap!

I enjoy Pure Chat's easy use of our customer service agents and support staff. It is authentic and intuitive and allows for customization, improving the accuracy and effectiveness of communication. I enjoy its quickness and interface.

Live chat extensions offer an intimidating interface with overkill for such rudimentary support media. Paid plans are also expensive, and I couldn't find a help module you can call or email.

It enables me to see which customers browse my internet site in actual time; therefore, if a person is calling at a couple of denim that they promote on their site, they may realize what to begin to speak to me about, and you may have the equipment to carry out predetermined solutions for sure components of the internet site

The software provides customizes widgets which can be integrated very easily with the website. The integration of the chat feature with any website is very simple and easy. Further, the Pre Chat info feature provides all the previous interactions of the customer with us in a very detailed manner.

At the whole product is good, maybe still they can add many features

Helps to interact with the visitors very easily and also works smoothly if the internet speed is minimal. The dashboard is very powerful and provides all the previous information of the customer on hand

In my company, we have integrated Pure Chat to all our websites, which has allowed us to have one more way to connect with prospects through a live chat. Pure Chat is easy to set up and works great on both desktop and mobile devices. This has become an advantage nowadays that many customers prefer to communicate through instant messaging instead of phone calls.

I don't like the unresponsiveness of the support team when there is a problem; you have to be very insistent, which is sometimes annoying.

Pure Chat has opened a new communication window between the customers in our products and services through our websites and us. This software has allowed us to chat securely and have a closer approach to our customers. It has been a great addition to my organization.

Its interface is quite easy to use and incorporate into other applications, for example, I installed it in my wordpress domain and it has been working perfectly, without any inconvenience, in addition, thanks to this application I have been able to increase interaction with my clients in a much faster and more fluid way than before, since I can respond immediately to the different requests that users present via online chat, it also has many other customizations that allow me to capture more data from my clients through the same chat, for example, the option of incorporating a telephone number and address, the fact that I also have a mobile application is very useful for me to maintain contact with my clients, even when I do not have a computer to hand.

He tends to disconnect from chat a lot, so I have to constantly log in to keep in touch with my clients.

It has been very useful to me to carry out the customer service procedures of my company through the online chat that they provide so that we can integrate it to our web site, so achieving communication between the client and my brand now it's easier.

It’s free of charge and has all the features of a premium service. Change the design to match your companies color scheme. Insert your logo. No ads. Includes mobile app for chatting on the go and a hosted support page for interacting with your clients in a secure environment.

Have yet to find anything that was dislikable. Works perfectly.

Live chat customer support plugin on our website. Opening and closing tickets. AI and bot enabled. Custom UI/UX.

I like it a lot because it is a very simple solution to be able to support the clients in real time thanks to its control panel that is quite simple and intuitive, it is easy to implement and no guidance or previous experience is needed to use it, for what I consider a great ally.

I do not dislike anything, for the moment I have experienced many benefits so I could not complain, I will continue using your services

It has helped me to maintain a better communication with my clients since as a company we obviously care about our customers, so it has been very pleasant the easy way we can serve them, the communication interface is very intuitive so they can be attended to several clients at a time to avoid delays in the support

I really like the ease with which you can start to implement this software because its control panel is very simplified so there will be no major complications to learn how to use it, in my experience it has greatly facilitated the communication process between clients and My work team making the experience by both parties much more pleasant

for the moemnto I have not got a function that I dislike, since in general purechat has helped me to improve the service that I offer in my web

It has helped me a lot in giving a better support to the clients in my site, since it can be reached in a more personal way, solving any inconvenience that they have and making their experience more pleasant so that they can use our services with all the trust

Purechat is easy and simple if you look only to answer patients, and it notifies in a timely and good manner.

the system seems to lack some features that would make the experience more enjoyable.

Customer service, providing customers with products that can help them solve their problems and whatever they need.

The directly contact with all the body. Great And fast

In a few times, It crashed and you have yo start again

All the directly comunnications with all the clientes

Extremely user-friendly. It is easy on the eyes and you can train just about anyone to use it within hours.

As our business grew Pure Chat didn't grow with us in terms of the reporting that we needed.

Pure Chat was the first live chat we used and it helped reduce inbound calls as well as provide a professional and modern way to communicate with clients.

I appreciate having a way to directly chat with consumers/viewers of our word press site.

So far, we have not had any problems that would be worth mentioning.

Being able to have access with consumers/ viewers rapidly rather than having to email back and forth.

The capacity to talk with individuals, in the case of existing customers, accounts that owe us cash, or new potential leads has been unfathomably prevalent. Incorporating Pure Chat onto our site page has been exceptionally basic and straight forward, and they even have a WordPress connect to.

Nothing, on the off chance that you think the item is missing something or can be enhanced.

Chat has unquestionably gotten more individuals to invest energy in our website page, and I adore that I can see that they are exploring to various pages as I talk with them. Actually, we as of late joined another customer just through talking and an email or two, we never needed to get the telephone.

I like that we know the location they are chatting from since we service customers in all 50 states. It helps us find their orders, etc.

I dislike the feedback feature. I think we should be rated on a scale of effectiveness...not a "black or white" type of response.

We are able to resolve customers concerns in a quick manner. Customers chatting in with us have brought discrepancies to our attention that we then able to resolve in a timely manner.