Pure Chat Reviews & Product Details

Great for website chat support. Easy to install.

More info being able to be sent to other SAAS apps

Website chat

It’s easy and simple no error messages and it has a fast loading process

U honestly don’t dislike nothing about this program I like the program alot

I’m speaking to other member with our company and also use it within our company as well

Purechat is very very easy to use and requires very minimum training when learning how to use. It does not have a huge learning curve so it is very easy and fast to learn. I also love how simple it looks not too confusing and not too busy.

Sometimes it does lag a little bit so it makes it a little hard to move on with the chat.

We are solving day to day customer problems and concerns. There has been various amounts of benefits realized like solving customer problems and being fast about the problems.

I love that you can open unlimited chats with an unlimited number of people. I love that it stores the history of the conversations and how easy it was to transfer files and screen shots

I absolutely love it. It's awesome! There is nothing to dislike about it.

Transferring files and sharing data thru the chat window. Being able to have several conversations at once to answer any questions and easily solve problems.

Easy to use from a customer service standpoint. Great to be able to use responses to better serve clients, with immediate needs.

Reporting features. would like to see enhances metrics on reports (time of chat session, key word algorithms

Solving the immediate needs of our clients who want to get hold of us. Benefits have been availability for clients to chat verses having to call or e-mail us.

Easy way to chat globally like exactly as whatsapp

The only thing I dislike the most is that it doesn't work like whatsapp I doing this was Starbucks lol

Nothing

Pure chat is the best live chat software because even if we miss anyone or if we are not in online so that it will collect their email and phone number by using those details we can convert them into clients and it is also having to customize option even for free users also Used pure chat in https://www.officetimer.com/

There is nothing to dislike this product

by using the pure chat i can track the visitors who came to site if am not in online so that by using those we can mail them our products so that it will be very useful for our business called OfficeTimer.com

It was recommended by a friend and she told me this app is an excellent way to chat with others for free. I have a blog on WordPress and connecting with my visitors and providing customer service is crucial! I read some of the reviews online and heard that Pure Chat is absolutely amazing! I can't wait to try it.

So far I don't dislike the app since I haven't used it yet.

I will be trying it out and give more information about that.

We really didn't want to leave Pure chat because we loved the interface and everything about the system

We had to leave due to the system and software not being GDPR compliant with the new data protection rules that are coming into force within the EU

We where interacting with our customers through the Live chat facility provided by Purechat

The feature that tell you the location of visitors to our website.

Sometimes the server times out during a chat with a customer.

We are not really having any issues with pure chat. Its great! The feature that allows us to see chat transcripts help with training.

Easy to download and sign up. Easy to use.

Can be a little confusing. Lots of options.

Contacting large groups of people at once.

The ability to chat with people, whether existing clients, accounts that owe us money, or new potential leads has been incredibly popular. Integrating Pure Chat onto our web page has been very simple and straight forward, and they even have a WordPress plug in. You can completely customize the chat box to match your page and request only what information you want to know.

Nothing, if you think the product is missing something or can be improved, just contact them and most likely they are already working on a solution.

Pure Chat has definitely gotten more people to spend time on our web page, and I love that I can see that they are navigating to different pages as I chat with them. In fact, we recently signed up a new client only through chatting and an e-mail or two, we never had to pick up the phone. Certainly for people who don't wan tot call, chat is extremely important to have.

I like the ability to live chat with clients and the ability to send links and documents as needed.

There is nothing I have run into that I do not like.

PureChat provides real time chatting with clients to help resolve the issues as quickly as possible.

It's so user friendly and easy to customize.

Honestly...there isn't anything I dislike.

We are able to instantly help our customers and potential customers. We've found that we have increased retention rate with existing customers because we're available to answer questions when they're online and need the assistance.

It is quick and customers and talk to you live while they are still doing other work

It is hard when the site is not working correctly because we depend on it to hear from our customers.

We can help customers with IT problems as well as maneuvering through our online products. We can also help them with ordering questions.

I love the easy set up and how functional it is for customers. They are please with the accessibility.

Really nothing. It is easy to navigate and very easy for customers to use.

chat is easier and the customers are very please that its not overly technical.

It's very quick in response time. I love the transcript and report options as well.

I don't like the auto fill element. Sometimes it puts information in my chat that is exactly the opposite of what I typed.

It offers our customers another way to interact with our office staff and is a wonderful source of sales prospects.

ability to position it on different site pages

this chat program seems quite good .

building business answering customer questions

What I like best about Pure Chats is being able to quickly respond to website browsers.

I have no dislikes when it comes to Pure Chats.

Pure Chats enables us recruiters to communicate effectively in a timely manner. The websites browsers receive immediate answers to questions and responses to solving any issues. It has also allowed us recruiters to quickly gather information from potential hires. I believe that we have extended offers to job seekers from over half of overall Pure Chat conversations.

I like that I can help more than 1 customer at a time. I also like that customers can take their time in answering me. If they are busy and at work they can ask a question I can answer it and they can respond at their connivence. I work mostly with teachers so I can help them while they are in the classroom teaching were they would not be able to call while they are teaching.

I have not had any problems with Chat, because of this I do not have anything that I do not dislike.

I am able to help people log in and add publications to their accounts. I am able to answer tech support questions and direct customers to the correct person that they need to contact.