Reply Reviews: 4.6/5 — Highly Rated
It works fast and clearly. Easy to start. Easy to grow with reply.
Make sense to add a discount for long-term clients.
Email issues during initial contact.
Reply provides features often not found in other email automation platforms. I really enjoyed leveraging their "Warm up" feature which automatically gets your new domain ready for mass outreach so your emails don't land in spam. Above all, they have excellent customer service. Beyond having a knowledge base that explains every aspect of the platform, their staff are prompt to answer questions via chat and email.
Not much to dislike about the platform! There are a lot of bells and whistles, so if you're new to email automation, it can be overwhelming. However, the staff are friendly and quick to respond to their customer service inqiuries.
We were looking for an email automation platform for our cold outreach efforts. We enjoyed Reply since it came with features designed to increase email deliverability.
Our best source of generating new leads is our email campaign. Today we send more than 1500 emails per day and this has been made possible only because of Reply.io. Our sequences are now completely automated and their integrations help us to automatically push leads to our sales CRM tool as well. The support team is very helpful and is always willing to go the extra mile to help solve your queries.
Improve the LinkedIn automation tool to help brands reach out to prospects via Linkedin as well, along with emails. The current version of Linkedin Automation has limited capabilities.
One of our biggest issues was automating our cold email campaign so that the team can focus on talking to leads that show interest. Today, we send 1500+ emails daily and have emails as one of our biggest sources of lead generation.
This tool is really easy to use & intuitive for both the first time SDRs and the more experienced users. Also the support received was always fast & efficient.
Some features could have a better UI but nothing really critical.
Automating Sales outreach
Makes my day to day so much easier by automating my email processes so flawlessly!
I would like to have a contact be able to be used in multiple campaigns
Saves me time from sending manual emails
What's most helpful is the simplicity of the tooling. You can create lists, and seamlessly run sequences on them - all with a few clicks.
There's a couple of bugs from time to time but the eng team is pretty responsive and are able to fix them quite promptly.
For me, they are really solving the list building piece. The ability to query contacts and get their information is incredible.
Reply.io is the best Outbound and Outreach tool on the market, period. The UI/UX is fantastic, and the customization features are immense. Finally, a product with solid pillars of email deliverability and automation from LinkedIn and other channels. Congratulations team.
Chrome extension can be improved. Needs more stability, mainly in LinkedIn Sales Navigator. Overall is good but needs some love. Also, more custom variables (liquid syntax) would significantly improve message personalization. Something like Mutual Connection, Period of the day(Morning, Afternoon, Night), Time in current job, etc...Overall, a great product
With a platform like Reply.io, we can increase the volume of qualified leads/prospects and close more deals and MRR. Email deliverability is also super important, which we can achieve with a tool like Reply.
The software works as intended and offers good tools to help create sequences and manage contacts. The support team is also extremely responsive and helpful if something isn't working properly.
Some more in-depth tracking would be good, for example, individual link tracking. Currently, I can only see someone has clicked a link, but not which one if I'm using multiple ones.
They're constantly working on new updates which is always valuable. For example, they launched email warm-up a few months back which works well, and their LinkedIn integration is getting better and better.
I've used multiple email automation systems but reply gives the best data, assistance and all round easy to use design!
I can't really fault it! But the one thing I would say is that it can sometimes be quite laggy.
It is solving email outreach and making it super seamless!
I love the interface, easy to understand and find what you need. Their support is so fast too!
Right now there isn't anything. If anything comes up I speak with support and they genuinely take it on board and most of the time add to the roadmap!
sales and business development for clients!
Reply.io got great solutions for lead generation; I like everything about emailing, LinkedIn automation, etc. First of all, I was looking for a tool to work with LinkedIn leads, but then I started using other Reply's solutions, and I can recommend it.
I cannot say it's what I dislike, but I prefer a more extended free trial period for any service. Nevertheless, this is a good service, and it's worth being tested.
It helps me automate my work on Linkedin, and it is also handy to use when making email outreach. So it covers mostly all of my marketing needs. Now I know that I don't miss any quality lead.
If I ever have an issue with my reply account or any questions with sequences, the friendly Reply team solves the issue within 10 minutes, every time!
Sometimes we have to login/logout too much.
Reply is helping me send quality, valid emails.
The most caring CS team I've ever encountered. Quality of the product.
Pricing is a bit messy. Other than that nothing comes to my mind.
Reply allows me to close more deals
I'm not in sales, but I do have a sales-type role (media relations) that requires a lot of personalized outreach. Reply makes it easy to send customized messages to my specific targets without all the copying and pasting typically required for sending out pitches. It saves me a ton of time.
The one thing I wish Reply could do was to have a bit more robust reporting -- but I'm able to easily export the data I need so it's an easy work around.
Reply is saving a ton of time and energy to send out customized pitches. I can get more meaningful work done and actually spend the time to do more personalization as needed.
Reply's interface is simple, easy to use, and has an abundance of options ensuring maximum productivity.
Warming up email outreach processes at first takes 15-20 minutes.
Their customer service has been quick and insightful.
I am new to using email automations. Every time I've had an issue running my sequence, the support staff has been wonderful. Ivan in particular was very thorough and patient as we worked through my issues!
There is nothing I dislike. I find this program much easier than Active campaign
Automating my sequences for cold emails
It's easy to use, pricing is also fair. It's also great to see the statistics on each outreach channel.
There is not much to dislike. It could have the option to log in more than one account on the cheapest plan in my opinion.
We are contacting SMEs for our service. While we get our leads from another platform, Reply helps us automating our cold email sequence.
The email safety service management. The UI and UX as well as the ability to send over LinkedIn.
The tasks page lacks the ability to complete tasks
It's allowing us to introduce new domains and warm them up very efficiently.
3 months ago we started to use Reply.io for our email outreach and I can say that it's the most convenient tool we've ever used. There are a lot of different functions that do work with email for us easier (A/B testing, letter positivity, templates, and so on). Customer support is always in touch and ready to help.
for the first time, it was difficult to understand how to set-up campaign setting, but after a quick chat with support, everything was clear :)
we use Reply for mass-campaign in our company, that helps us bring more clients
User experience, I adore my industry more with Reply.io. Amazing team support.
Don't know. Don't have any ideas. Perhaps automatization with If/then/else
Solving Outbound outreach via different channels. The most common is Email and LinkedIn cooperation.
Help and assistance have been great. Everyone I've worked with has promptly responded with knowledge of their platform.
Nothing so far, we've been on the platform for 5 months.
They have significantly automated our marketing process.
Ease of use, as well as a great and responsive Customer Success team assisting whenever needed!
There is not much to dislike, but increasing the maximum amount of emails that could be sent daily would help
It increases efficiency knowing that an entire campaign will be going out to prospects in the time we designate.
I was looking for an email cadence tool... outreach.io was the one everyone was talking about... but hey typical corporate fashion... no transparent pricing, only yearly contracts etc... bad service for small/medium business... it wasn't working. Then I found reply.io and gosh... what a find. I LOVE it. Reasonable pricing, amazing functionality, easy to use, good integrations with Pipedrive... it was really all I needed. Service has been great too. I am a huge Reply.io fan!
No downsides so far. I love everything about reply.io.
With reply.io I can configure automatic cadences to reach out to my prospects. I love all the customization available etc... it's awesome.
I've tried a number of sales automation software suites and reply.io is the most comprehensive, intuitive, and reliable. And amazing user support!
Would be amazing if they added a basic CRM.
Reply makes it a seamless process to run outbound sales campaigns across different channels such as email and LinkedIn.
Reply is a reasonably priced solution that is easy to use and highly effective!
While the software isn't free, they do have a free trial that helped me make the decision to purchase a subscription!
They solve the painstaking process of email marketing.
The service itself is very important to scaling the sales of any business, especially if email is your method of choice. Their customer service is also great!
I can honestly say that, there is nothing to dislike. They do a great job always!
They are solving drip email campaigns and the ease in which you can create an execute them to grow your sales via outbound email.
Rply.io is an intuitive and well-designed engagement management platform. It has allowed us to effectively scale our sales and marketing ecosystem.
Nothing, it's perfect! Love how easy it is to use on a daily basis and the support is incredible!
Reply.io allows us to manage engagement through efficiently targeted campaigns, at scale. As a growing startup, effective marketing is essential.
Reply has a lot of advantages: - easy to use - good analytics - has built-in options for warming up email accounts and for validating emails - easy to configure and adapt settings
Didn't find any issues with Reply, but of course, we would like a lower cost for it)
We are using Reply.io for sales campaigns (contacting potential leads)
Their customer support is super helpful! When raising different sorts of questions to their team, they have been always providing a great customer support, doing their best to find a solution, workaround or compensate the problem.
I wish if there were a "back" button when opening a single sequence, so this button could enable going back to the full list of sequences. Currently, if I want to back , I need to click on the Sequences tab. Just a UX thing, in my opinion.
Warming up an email address or even a whole domain was a struggle I constantly faced when doing email outreach. The Warm Up email function is super helpful when adding any new address, making sure I decrease chances for my email to finish up in spam.
Reply has outstanding and reliable customer service. No need to wait for a couple of hours before our team's queries/problems are solved. Plus, Reply itself is a beneficial email marketing software. Hands down to Reply team!
It would be the graphics. Once the sequence is opened, it automatically redirects to the steps. I don't find it pleasing. For me, it would be better if once the sequence name is clicked, it would shift to the sequence inbox instead.
Minor queries in running the email campaigns. Reply has a bot who instantly answers concerns and if ever the scenario requires a human presence, their team won't keep you waiting for long.