RingCentral MVP Reviews: 4.0/5 — Solid Choice

I like that the app can be downloaded on any device.

I dislike when meeting invites do not show accepted or do not pop up on calendars consistently.

I am able to hold meetings with Ring Central the same as I would with Lync.

Convenience to use as phone, calendar, meeting conf calls

It is a little complicated and the quality of calls can be poor

Central platform for all tech needs in the company

What I like best about Ring Central is the fact that I can fax from it without having to use an actual fax machine. Some courts require all documents to be sent via fax and not emailed.

I dislike that I don't ever have time or the memory to go back and check to see if it was received.

RingCentral Fax is nice to have because I would not have a clue as to how to hook up the fax machine on my printer-scanner.

I like how easy it is to navigate through the ring central app on both desktop and mobile app

I wish it was easier to forward calls around

They help a lot with all stats, and we’re able to see a lot of great insight!

Convenience of being able to listen to voicemails on computer

So far, there is nothing that I dislike about it.

Being able to hold conference calls among our different offices conveniently has increased our productivity.

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Ring central helped our small company manage incoming calls and give the apperance of a large corporation

We have had alot of trouble setting up the call tree and extensions. Several of our clients reported trying to contact us and could not reach us

Incoming call management

I like that we can text as well as pick up calls and fax.

Drops calls, in our system of no extensions and collective workflow, the connection seems shaky as there a re multiple devices connected to the same line.

We are accepting phone calls from patients and attmepting to give them a call back when calls are missed.

I love the phone service. I have a phone in three locations, so I am seamlessly available to my clients with just one phone number.

i cannot honestly think of something to say here.

We use it for phones, and it makes connecting with colleagues and clients extremely simple.

For mass meetings, giving access to outside vendors, and even for hiring and interviewing possible job candidates RingCentral does the trick. Allowing others to simply download the program quickly from the browser link truly makes RingCentral good for any business.

The fact that it automatically sends you to your desktop email. I do not use my desktop email and if the link for the scheduled call was available simply to copy and paste over into other programs, documents, or to calendar invites the process of scheduling calls would be much easier. Having to wait until it opens up in the email to then copy it out of another program is just another unecessary step.

Working in a remote environment RingCentral allows professionals across the country to call-in to the open video line and connect. Also the share-screen feature allows the host and administrator to give presentations through an online program.

Not having to worry about whether call center employee calls were recorded was fantastic. In addition, finding archived calls was a breeze.

Rarely, but enough to be annoying, the recorder wouldn’t start until 10-15 seconds into the call.

The benefits were that calls from our call center were being recorded and archived using the same platform they were using to accept calls, and that our SysAdmins were already used to working with.

My company uses Ring Central to send and receive faxes. This eliminates a lot of extra papers by allowing us to just send a pdf file directly from our system.

The faxes fail fairly often, and come through blurry even though there was never anything printed out.

We only use this for faxing. It eliminates a lot of extra papers, and working in pharmacy with patient sensitive information, printing less means less papers lying around that could be out in the open.

I used to work for a very small law firm, and the availability of actual people to answer the phones for us was great, and the ease of changing our settings for our phone numbers and office hours was very convenient.

It could have been a bit more streamlined with the setup of phone numbers and the order in which they would ring. It did become a bit confusing, and we had to call customer service on more than one occasion because someone's phone wasn't working properly. But overall, the benefits outweighed the inconveniences.

It was very helpful to be able to have the calls saved for review.

Easy to create meetings and send invitations to other users

Sometimes difficultly to move meetings around and have the number sync with the change

Voicemail in an app

I like that you can listen to calls that you just made.

It can be hard to find recordings, after a month you can't find them at all. Needs an easier way to search for old recordings.

Being able to analyze calls

I like that I can see recordings up to 60 Days back.

The entire system is terrible at completing clear calls, so the recordings are unclear as well at times. Also, there's times that it cuts off before the recording is done.

I can go back and listen to my employees calls to see what patterns they've developed, good or bad, so that I can coach them to be successful.

I think the best thing about this program is ease of use. It's very use friendly, and I can find the things I need easily. And change my status, as well as the number that is displayed when I call someone. It also records your calls which is VERY helpful. You can even send text messages!

I don't like that there are a lot of bugs. Some times I have to call someone 5 times before it will start ringing. And I will get recordings saying the number is disconnected or busy, and if I keep trying to call, after 3-5 times the call will finally go through.

Ring central makes it easy for a business to make calls without needing a landline. You just need to download and hook up a headset to your computer.

I like that it all runs through it's own system. No one ever receives my direct number. The app is also very helpful and makes things easier on my smart phone.

Sometimes the call does not come through the app so it looks like a regular phone call from an unknown number. This causes me to ignore calls i need to take.

The app on my smartphone is a real benefit. Not having to give out my number is nice.

This service provides excellent digital and mixed media resources for weekly meetings.

The app for the phone service is spotty and sometimes fails.

Keeps colleagues in touch with good audio and sound quality.

RingCentral is super easy to use. You don't need to sign up for a third party storage system in order to save your recorded calls. It's an all in one service.

Customer service, although not bad, don't seem to really understand the system. Our biggest complain is the actual service itself. It is spotty, calls drop, calls don't come in, calls go directly to voicemail so you never have a chance to answer the phone. RC doesn't seem to have a fix for this as this is something that has been going on for years.

Tracking calls. As humans, we make mistakes and the call recording helps us make sure we are doing everything we can to minimize mistakes. The app is an all in one app which makes it super easy to manage.

It is a clear interface and had good customer service when I called about an issue

It's a little bit difficult to understand how to check texts/voicemails etc when the computer app closes it just rings on the telephone when the computer app is open it rings a couple times before transferring to the telephone

its a good tool to send mass texts - though you do have to add the number in an official which I wish it was just add the number you need and text those

Integration with Microsoft Office (desktop) makes creating meetings pretty seamless. Most times the invitees don't have to install anything to join the web meeting but this seems inconsistent as other times people have told me they do have to install something to view our meeting which can be a hassle with some companies that don't allow installation of software. For the most part calls don't get dropped and they don't have outages.

Support is pretty poor when there are issues it takes awhile to get a response

Video and web meeting conferences for online demonstrations of our software

It's really easy to use, connects with SFDC well.

There is no easy way to set up automatic call recording

We use it for our main office phone lines

Meeting apps are mostly all the same but this one does stand out a little more. I wouldn't go out of my way just to purchase this one though. If you guys already use Office 365, use Skype for business, if you already use some other company for a service, and they off meeting software, you might as well bundle as much as you can. That being said, this is a great product and works well for guests without needing admin rights to install anything, and it's very light-weight program that seems to work every time. It is based off "Zoom" meeting software just like many other solutions. They have great integrations into Google and Microsoft products.

Nothing mind-blowing better than many other chat offerings. This is a good one but if you can find a cheaper one or bundle with a current provider, I would recommend trying those first.

Creating a calendar event in Outlook with a meeting ID automatically is great. It also works well with Google Calendar. Video conferencing and screen sharing does everything you would hope it would do. We also recorded training sessions to later replay so we don't need to do the same thing each time.

It’s reliable, saves my messages, and the hard phone works well. It’s reliable and easy to use.

Very frequent updates that take a long time with no added features. Soft phone features are hard to find - even when I’m always looking for the phone icon, it’s just not easy to use quickly.

A hard phone at my desk, with a soft phone option. For the most part it does the job.

Quickly being able to navigate around the software/app in order to fax, call, text, or have webinar meetings.

We have sometimes experienced a bit of a problem with the audio or the quality of the audio on large group webinars.

Being able to get a national company together for meetings.

I like that people from my office's email addresses are saved in the system so that it is simple for me to access them.

That it is difficult for me to change my password

Connecting an entire office across various locations via one system

Price is not so high, works good, can add many extension numbers without additional cost, lots of good features, you can be reached wherever you are.

It was hard to choose the plan and we had to spend much time to speak with representatives in order to have good offer. Also, sometimes, it is hard to navigate among so many features.

We are a startup company, and our employees are in different cities and countries, so it is very helpful for us to have a VoIP system in order to be reachable all time. Also, the tool helps us to have as much options as big companies have, but spend much less money for it.

I like that the interface is user friendly and that employees can use it as a multi-function device. You can call out and receive calls, fax, and text. There is also a video chat option as well as a chat feature within the program called Glip which allows you to communicate with your team easily if they are busy on the line with a customer.

Periodically, we experience log-on issues, dropped calls, poor reception, or issues where we cannot call out at all. That is a big issue when the phones are ringing constantly and cannot be answered due to technical difficulties.

Ability to have all calls directed to every employee who is available on RingCentral, the ability to work remotely without having to have use of an office space, ability to easily transfer customer to proper representative.

I like Ringcentral because its user friendly and easy to schedule meetings. I mostly use Ringcentral for webex meetings and its pretty simple to use compared to other meeting platforms.

Not sure if this is a hardware issue or a ring central issue, but I am never able to use my headphones during my webex meetings. The others on the receiving end can never hear me, I always have to dial in using my phone.

I do not use Ringcentral webinars, I use them mostly for Webex meeting.s