RingCentral MVP Reviews: 4.0/5 — Solid Choice

Being able to handle support calls, in-house meetings and also record sessions for trainings.

Slowness at some times. RingCentral gets glitchy at times

We use it for tech Support and also trainings

The phone system while it is confusing to set up, works very well. You can set up automated operators and agent call queues for both business hours and after hours support.

Whenever there is an outage, customer service response is slow or non-existent. Problems are usually handled through the community forum. They usually do not consider suggested enhancements to the product.

We have set up a VOIP system and call queues for our support agents, and voip numbers for everyone in the company.

RingCentral has an instant messaging and ability to call from the app to phone numbers.

RingCentral uses Zoom technology , so for those that trying to get away from Zoom might not be best option.

We got rid of Cisco physical phones and Zoom and replace it with RingCentral App.

Honestly, the meetings and the phone services are really good. Both the desktop and mobile apps work as advertised.

The settings can be a bit confusing, but their chat support is on point. For instance, if you chat with a support rep, after they verify you are you, tell them " I want my desk phone to ring, then my mobile app, then my desktop app" they will do it for you.

We recently replaced our entire phone system with RingCentral phones and the RingCentral Meetings app. Cloud based IP and web connecting apps are all up to date and run as they should.

I like most the ability to use the platform on a mobile device in addition to hardwiring

The application is very glitchy and does not sync well.

We use it as our phone system for our entire office.

Ring central is primarily used within my organization as a collaboration / screen sharing tool for virtual meetings.

The product is frequently blocked by clients and the reliability of the tools seems a bit low.

Virtual meetings, video conferencing

Ring central is an ok option for internet fax. The software fills a need that regrettably still exists in modern business.

It leveraged old tech. Although it does so in a modern way.

Ring central allows us to send and receive faxes without a dedicated landline and fax machine. It’s cheaper and more convenient than a traditional machine but I shouldn’t have to use this old technology at all.

automatic record all call outgoing and incoming call to verify if sales staff over promised or quoting correctly or if customers lied , review calls for coaching and training

does not always record whole calls cuts out recording and just repeats from the beginning , stops recording if you transfer the call to another extension and does not record rest of the call

working with difficult customer and having proof we stated on the call terms , pricing ect during call, and to help train new staff

Can use RingCentral Meetings on desktop and mobile devices

When using RingCentral Meetings on my desktop to share screens, all of the other programs I currently have open and are trying to share either crash or go blank. This is not a seamless product for screensharing internally or externally with clients.

Clients can download software to participate in RingCentral Meetings.

The app has a clean look and works well for the simple features like call, speaker, search contacts etc.

It is difficult to find the more nuanced but necessary features like call forwarding and ring splash. Also, there are 3 different places to update settings. On the phone, on the desktop app, and on the portal. Difficult to know where to go to update something.

We are using Ring Central as a communications management tool.

Clear call quality, easy to use, necessary for my job

When it doesn’t work, it impacts my entire day and I can’t do my job. Support is subpar

Makes calling clients easy and quick

I like the ease of use. The ability for my whole team to have access to it both online and the app. It is geneally user intuitive to set up.

I am often frustrated by their customer service department and sometimes how hard it is to get support.

My team is always accessible wether at their desks (remotely) or on the go. Additionally - the reporting allows us to measure success of the team

Love that I can answer the phone from my office, my laptop, mobile phone, and smartwatch all while the person on the other end thinks I'mat the office.

While listening to music, via Spotify, Pandora, You Tube, the software doesnt pause nor duck the volume while taking the call. I have to answer quickly and find the pause button to stop the audio from playing. You cannot click a phone number in an email nor website and have it dial it, get some Windows error.

The need to lease phone equipment. Also, allow teleworking with much ease.

It allows you to do what it says, it records calls.

It's not very necessary to use ring central when you are using other sales tools like insidesales.com, outreach, salesloft, etc.

Trying to help train the sales team.

Ring Central has put in a lot of hardwork to automate calls. The simplicity to setup on mobile and desktop platforms stand out. Frankly giving the free trial makes sense as the user can first get through anf fro in the application and then buy it.

The pay for calls are a bit high for people like us based in India. Not for small companies but definitely bigger companies wouldnt mind paying as well. One factor that can be updated is that of the earphone mic connection. At times there are issues in the volume levels through the mic.

With the help of Automatic Call Recording we can record and video record our conferences with clients and later use them in our routine. The big player here is the use of calls within the company and out of it are separate. Analytics and Audit trails can be easily handled here and we felt the trial version gave enough exposure for us to buy the product.

It was easy to keep track of calls and text logs

There were always issues with the site being down or something going on that would cause us to miss calls and texts so we stopped using Ring Central

Easy to find calls that needed to be reviewed for billing purposes or quality assurance

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Integration with our CRM (Copper), detailed call tracking, ability to export data to .xls. User documentation is complete and easily searchable. Diverse ways to use the product: desktop, browser and mobile applications

Reports are clunky to pull and I resort to exporting the data to .xls for easier manipulation. Customer support is ok, we have a Customer Success Manager who could be a bit more responsive. Navigation in the dashboard is often counter intuitive.

Call center performance management and detailed tracking in our CRM.

The ability to combine the meeting software with the phone software RingCentral

There were often difficulties with gathering reporting data and attempting to connect to a meeting with a non-technical member could be challenging at times.

RingCentral Meetings was used for screen sharing purposes when working with members on technical issues.

I like that I can easily call members within my own organization, setting up the microphone and screen share are relatively simple as well. Muting/ other user functions are simple to use as well.

I dislike that setting up your own meetings are more complicated, I once set up a conference call and ran into a glitch where I couldn't join my own meeting because I wasn't the "host" when I was. Had to call my mentor and just have our meeting over the phone.

Personally, I am still learning to set up my own meetings with those that are outside of my organization. Benefits are that meetings can be conducted at any time from any where!

I enjoy the ease of using Ring central. It connects the office staff and field staff easily when work phones are not provided. It is easy to search collegeues by their positions and names.

While it is nice as an app, this can be difficult to reach people all the time. It comes through as a phone call, but if your phone does not have WiFi at all times, it can be difficult to receive these messages. Joining in on a webinar is made simple by sending direct emails that connects you straight to your meeting.

RingCentral solves the ever growing problem of not being in two places at once. It lets you join in from anywhere or any time so you do not have miss a beat if you cannot make it to the meeting physically. Telecommunication is the way of the future and Ringcentral is helping us get there.

Great quality of calls, can text, call and fax

randomly will close and not open until I reset my whole computer, also sends an email every time you get a text, email, or voicemail

More desk room not having to have a landline

RingCentral offers great options for calling, texting, conference calls, and sending faxes.

RingCentral regularly shuts down without any warning.

RingCentral offers us great ways to communicate with our customers.

I love how customize-able RingCentral is.

customer support - i've had multiple questions on setting different features up and have come across multiple support specialists that did not know how to help me without putting me on hold multiple times for extended periods of time.

It's essential for day to day operation, especially with our Customer Support team.

Variety of International numbers to call from.

User interface is not friendly. Participants list often disappears and screen sizes are not easy to control

Conference calls with Customers and peers

PBX has majority of class leading features that tries to tie unified communications functions in their package. Different packages available upfront that highlights the differences between a 'good, better, best' option.

Customer support and service delivery. Some functions outsourced, where changes or updates seem disjointed. Support feels tiered, based on business size and product set.

Cost savings over traditional premise based PBX. Ease of manageability for users. Ring's cloud solution is very salable and help consolidate a distributed workforce under one communications umbrella.

I like that I can use RingCentral via mobile app or desktop or have calls forwarded to my cell number. The web meeting capability has an Outlook plug-in that is interesting (when it works).

I've had consistent performance issues with this tool. I end up closing the app most of the time. The web meeting capability is not as reliable as competitors.

RingCentral allows me to have a California based work phone number that I can manage more carefully without having to rely on a physical phone. We also frequently use it for web meetings / conferences.

RingCentral is an affordable and convenient software that allows us to answer calls from our computers and mobile devices, set up an answering service and directory, and communicate easily within our business.

RingCentral is occasionally slow on my system (MacOS Sierra) and I sometimes miss calls because it is too slow to load. Using my mobile device in addition to my computer has helped with this, and I do believe that having an older computer is the problem more than the software itself.

We were able to set up extensions for each part of our office with complete ease. We love how customizable it is and how user-friendly the interface is. It has competitive pricing and great customer service, and we've been very happy with our purchase.

This is by far the cheapest option I have seen that integrates with Salesforce for a small company (10-20 employees). The automatic call logs and tracking work great when they work and the flexibility of having your phone number always forward to your cell phone is fantastic.

We have had several issues with getting the Salesforce integration to work properly. The service team has tried to help but for some of the problems they simply do not have answers. Some of these are KPI influences which makes it hard to monitor our sales team. Calls are not being logged and sometimes we are getting duplicate calls with one person.

We are able to easily track how many calls are being made per day and keep those calls organized on every Salesforce account record. Our sales people can work from anywhere and still answer the phone just as they normally would.

Overall the interface is very intuitive. There is no need to pass presenter control, Anyone can present by clicking a button. You can easily add folks to a meeting that is in session. Also very easy to schedule meetings- basically in 2 clicks I can send out a web meeting invitation.

There are two big reasons I would not recommend Ring Central: 1- It's not reliable. Very commonly folks will dial into the same conference #, but the calls will not connect. Each person will be in a meeting room "alone". Also, meetings become unstable when more then 4 people are dialed in. I have had numerous meetings (with 4 or more people dialing in) where people will randomly be dropped from the call and have to redial back in. 2- Even if you turn off "start video upon meeting start" setting, occasionally the video will randomly start when I join a meeting.

Helps to connect with folks when you can't be in person, and present material (such as product demos) to a wide audience.