RingCentral MVP Reviews: 4.0/5 — Solid Choice

Push to talk, RC Video (Meetings), and my phone are all consolidated. Not mushed together (as one might assume), but consolidated in a way that allows all 3 services to be used efficiently.

It's ability to capture some analytics that Contact Center would capture in it's reports.

It's solving the PMO side of my day. I can manage my tasks, my calendar, my chats, my phone, my channels, all in one app. Teams may do the same thing, but RC has the better UI.

Ease of Integration. Ease of Implementation. Easee of Use. Customer Support. Number of Features

Infrequent outages and call quality issues.

Enhancing the communication ability

Customer support. Our support managers are very responsive and the software is very easy to use.

The admin console is a bit cluttered. I would like it to be a bit more simple.

The flexibility it provides as a call center solution. You could have multiple ways to take calls.

Versitil and convinience, I could make phone call on any device that I have access and log in.

It is a big application to be downloaded and it takes some time in many cases.

Communicatons has been easier, since we have the desktop application, no need for a deskphone in many cases.

The best part of Ring Central is that there are so many applications that serve all are needs. Phone calls,fax, text messaging, chat , video meetings, task creation are just some of the options that we take advantage.

The only thing missing is an integration with Calendly.

Prior to Ring Central, different teams used differnt platforms to get their work done. Collaboration was very difficult. Ring Central solved that for us.

It is easy to manage and allow the team memebers across the country to reach out convinently. Desktop app with audio and video capability makes the work super easy. In case of any need customer support is alwys available.

There is nothing that I dislike about the system. It has made the integration and implementation job so easy for all our brands. All the teams are frequently using it in there daily routine.

We are handling our clients and customers calls for various purposes like bookings and customer service.

The control you have as an administrator.

The update push sometimes crashes the application.

Migrated from Physical phones to SoftPhones was easy because of Ringcentral MVP. We don't have to worry about physical phones disconnecting anymore.

How easy to use and convenient it is. I use it on my desk top and when out of my office I can use on my cell phone.

There is nothing that I dislike about it, it's a great system

My business can be more mobile time and like that I can use on cell phone and my staff also.

Amazing cloud-based dedicated solution for High-Quality Phone Calls, Messages, mobile app-friendly implementation, and customer support which is Integrated with reliable, redundant UCaas and CCassd capabilities for contact center solutions perfectly. We haven't heard noise since we migrated to the Ring Central Phone System. Highly Recommended!

It's a great System that provides us with the best Phone system solution, however, I do not see the option of handling multiple calls at once.

Reliable, redundant Business Phone System Platform which gives us amazing customer experience

Its flexible to use and hardly have few issues. Its good for Customer support and ease for implemntation. I frequently use RingCentral and its help to ease the integration.

I don't dislike RingCentral. The service and customer support always upto the mark and ontime.

We provide tech support to customers using RingCentral

RingCentral MVP is a great solution for all of our communication needs. The phone system, the video meetings and the collaboration platform are used daily and are simple to use. We also have a great Customer Support representitive that helps with any issues when they arise.

I don't have any down sides to RingCentral MVP. The solution was easy to implement and the integration into our Microsoft office suite completes all of our needs for a communication platform.

RingCentral solves a many of our business issues for us. First, We have 6 facilities throughout California and Texas making collaboration between our facilities difficult. However with the unified app the team collaboration has sky rocketed and is a tool that our staff could not go without. Second, our customers not only come in to our facilites but there is a need for our staff to be able to reach out via video to our customers on a daily basis. The RC Video Meetings allows us to be able to complete this task and our customers love the ease of use. Thridly, the phone system. Not only does this assist with our call center but also alows ease of scalability. When we open a new location we are able to have it up and running from a communication standpoint in a matter of days. The system is a true "plug and play" system.

The customer service. 100 percent the best!

Sometimes it gets laggy and have calls disconnected. Says I have bad connection but I have really high speed net.

Our text messaging option. I am able to connect with my customers easily.

The customer support is great, the calls are clear and easy to connect, and it is very user friendly.

Setting it up was very difficult with 10DLC, everything else has been great.

Great tracking and recording features for my employees.

The call recording to help training with my team

sometimes texting doesn't work, inbound messages can get a little mized up

business numbers

I like the mobility of RingCentral. That I can work from home or the office and never miss a call! The ease of changing our settings depending on what is best for our business is very helpful! Customer Service at RingCentral is off the charts INCREDIBLE. Every single person who has helped us has been absolutely amazing. Very attentive and very, very prompt at getting are issue resolved.

We're still trying to figure out the best use of our central desk phone. That's on me as I haven't researched or reached out for help on best practices for us.

We can make and answer a call from anywhere!

The ability to integrate with Salesforce and auto log all inbound and outbound calls and text messages. Great product!

I have 1 legit complaint - the mobile app has spotty reception - it is light years ahead of where it was at, but it is still in need of serious improvement. My 1 request is that texting should be able to be included in flows. If we could include text messages in our flows using templates, that would be fantastic!

Having the ability to integrate our phone/communication system with our crm, salesforce, has been awesome! Everything gets documented! No matter what!

I love that it helps me keep my business and personal separate. I get a ton of calls and texts on my RingCentral, so when someone calls or texts me, I know right away if this is business or personal.

One thing I have noticed is some bugs with group messages. I have a couple group messages with only 3 people and sometimes my messages only go through to one person or the other way around.

Having verified numbers when reaching out to potential clients. I have had other services where my number gets marked as spam pretty quickly.

When I call they are always so nice and resolve my issues in a very professional matter

Nothing, I enjoy the product! i have nothing bad to say

we can comminicate with our clients using ringcentral numbers

I have alswys had incredible customer service when I have had to troubleshoot an issue. The representatives are very patient, knowledgeable, and creative thinkers. They will problem solve until the issue is fixed!

I find the online interface challenging at times, when I want to change settings. But that is why I appreciate the live customer assistance so much.

Ring Central has solved outgoing message issues, extensions being reassigned, call forwarding. That is extremely helpful.

It is easy to use even for new user set up and implementation, we never have any issues. If we do, the tech support team is quick to respond and typically solves problems in real time. There are many readily to use features and plans are accomdating to the needs of the business.

Honestly, can't think of any. The SMS TRC set up was a bit cumbersome and annoying, however I understand that is a carrier requirement and not necessarily RingCentral.

integration with LaborEdge - we are excited!

The suppport ring central offers is the best

nothing, i would reccomend ring cenral to all business

ring central was very helpfull wehn setting up the service, they have followed up several times asking what they can be assitance with.

The team at RingCentral has been dedicated to assisting us to the very end. We are still dealing with just a couple of numbers that need to be ported and they are hanging in there and assisting every step of the way.

In testing, the IT team did not think that the video conferencing feature was as robust as Microsoft Teams. They did not like that the chat in the video meetings wasn't easily available after the meeting was over.

RingCentral provided a more stable VoIP solution than our previous provider. It has increased our phone uptime.

RingCentral is easy for employees to use. The apps are available for windows, mac, android, and iPhone, and they work very seamlessly. I wasn't able to find another platform that can centralize all phone, SMS, and fax needs in one app and connected to one phone number. It is also easy to add new users, provision deskphones, and send faxes using the Ringcentral desktop app's virtual fax printer driver.

There lacks option to use multiple caller ID's from deskphone. For example, other systems let me configure an outbound dial prefix which sets the outbound caller ID accordingly. i.e. dial 9+ the phone number for the main company caller ID, and dial 8+ the number for direct line as caller ID. Also would like to have shared voicemail functionality in RingCentral (general voicemail box that can be applied to several users). These options are not yet available in RingCentral.

Centralizing phone, SMS, and fax communications to one platform. Allows easier communications with clients and mobility because of the ability to move calls from deskphone to mobile app to desktop app etc.

Ring Central has streamlined so much for our company. The transition experience was the best ever.. a knowledgeable team from start to finish! The system is extremely user-friendly and has valuable features to meet everyday needs from voicemail to virtual meetings.

The downside was on us for waiting so long to switch to RingCentral.

Cost-effective in bringing our needs to one platform for IM internally, voicemail, virtual meetings, and the ability to support webinars.

The convenience of having users in multiple locations commuinicate via one platform is critical for my business.

Ring Central is incredibly robust--I often require the assistance of their support staff to add users or complete certain technical tasks in using it.

Ease of communication from users in multiple countries.

We came from Nextiva and it's like night and day. RIngCentral has so many excellent features. The set up was fairly easy, and the Customer Support team is really outstanding. I'm able to do almost everything on my own via the Admin Portal, which cuts down on the number of times I need to contact support in the first place! The calls are excellent and we don't have to worry about dropping/failing calls. If you're on the fence at all, please take the plunge! I'd recommend this to anyone who needs a VOIP system. We were even able to assign numbers to our virtual assistants that are helping us from outside the US. When I was using Nextiva, it felt like I was being told "Sorry, we don't have that feature" on a regular basis. With RingCentral, it's always been "Yes! Here's how you do that." I can't say enough good things about the platform. We absolutely love it! Getting all of our team registered on the TCR campaign was very easy as well. We should have started using RingCentral sooner! We use it every day, and the easy in which we could integrate everything was seriously impressive.

I honestly don't have anything to add here. I've yet to ask for a feature that wasn't available!

Now we have all of our team under the same umbrella. We can call and text, so my staff no longer has to use their personal cell phones. This cuts down immensely on the team being bothered after hours, and being able to record all incoming and outgoing calls allows us to protect our team if there's ever a discrepancy about what information we provided. Being able to text has also been a godsend, as we are able to communicate with our clients in the most modern methods available. It's such a fantastic platform!

It's a beneficial application, that helps me to communicate with my customers, it always has a good connection and a bunch of tools that can be integrated into other software you are using.

To be honest I'm pretty happy with the service that RingCentral provides. Maybe need to add more "lines" that I can keep on hold? But, I'm pretty sure it can be solved.

As a business, we have to have an opportunity to get in touch with our customers very fast. RingCentral provides this service and it's really great. We are happy, Customers are Happy.

The most helpful thing about RingCentral MVP is the extra workload it relieves myself and my staff of. It keeps track of each call that we make, and it cuts down the amount of time we spend tallying calls.

I don't have anything bad to say about RingCentral MVP.

I haven't experienced any problems with RingCentral MVP. The benefits that I have realized are automation and ease of use. My staff activity has increased since they are able to make more calls.

I love the ability to fax and send things like messages to our clients through the web app

Probably the fact that some of my faxes i send dont show up anymore after a certain time period

im NOT SURE ABOUT THIS ONE

The usage. You can literally almost do anything. Their staff is super helpful too. They can make anything you need to happen, happen. No problem! You do get what you pay for!

There's not much I would say that I don't like about RingCentral. If I ever have any problems, my account manager or the IT staff is usually quick to resolve issue.

Ring Central MVP has set up so many phones, I can't even count them all. Set up groups so that I can have one log in with mulitple offices. I honestly don't know how I made it is far as I did using VOIP phones and didn't even know what RingCentral was!