Rippling Reviews & Product Details

User Interface and reporting are more user-friendly than ADP. Post-implementation support has been very helpful so far. A lot of useful integrations to other applications we use.

Implementation teams were non-responsive, especially their tax import and 401k imlementation teams. The worst part is we don't even know why they can't resolve the issues. Every week, they just promised that the issues will be resolved. It has been a few weeks and the issues are still open. They only support basic features and rules. For, example, we can't set our pay schedule based on business days.

Rippling is supposed to let users manage HRIS and other business applications' provisioning under a single roof. Once everything is set up, onboarding and people management processes will be more streamlined.

There is not a lot to say here. The fundamental purpose of this software would be to simplify payroll and it failed.

Their service was impossible to work with, promising timelines they missed and making it impossible for my company to file their taxes on time.

N/A

The upside of Rippling is that the software has a clean look that appears as though it would be user-friendly.

WORST DECISION!!! It seems like a scam. I wonder if they purposefully and erroneously deduct more money from their clients' accounts than they're supposed to and then hang on to it for fraudulent reasons for as long as it benefits them. Alternatively, perhaps they are honest yet simply highly incompetent. Ask yourself, when is it a good time to quit a service if they constantly owe you money from their screw-ups or glitches? We cannot regret signing up with Rippling any more than we do now. Paying for a 12-month membership was a huge mistake, and we are planning to quit and go to QB asap. Who knows, maybe they're going bankrupt or belly up like many tech co.s these days, and it's problematic to imagine being entangled in their downfall. The reality is that there's no customer service or walk-through from the beginning regarding setting up. However, "once your first payroll is deposited (wired to them)....you'll gain access to our support," said our only contact "rep," who responds to our questions by email at his convenience and when he's not on PTO. Other than one guy's email, there is no "setting up" chat support, no ph#, no tech dept, nothing until you've figured everything out on your own or through "help articles." The problems keep rippling out from one to the next. Our first payroll encountered an irreparable system glitch that listed our pay date as falling in the next YEAR. Make note that the first total payroll amount (net + taxes) must be wired to them before the auto-ACH works. So, yes, they had all of our money meant for payroll in hand while their system kept saying our staff would be paid the following year. We could not contact anyone at the company except our email guy, who was polite to his credit. Yet, even after a couple of days, all he could do was "raise a ticket" for higher-ups to take care of it. Not impressed! UPDATE: Not only was our first payroll plagued with a Rippling glitch that changed our pay date to the following YEAR, one they could never fix. We were instructed to stop the Rippling payroll and issue paychecks from our checking account using additional money we luckily had on hand. At the same time, we had to wait for them to refund our account the money we were required to wire them initially. But when the refund came, it did not include the withheld employment taxes. They said the taxes would be kept and sent to the appropriate authorities. A few days later, we noticed they erroneously deducted an additional (total) tax payment from our account without our consent. So, we've double-paid for our first payroll taxes, and the Rippling "team" has not resolved the matter after several days thus far, and here we are waiting again for them to send us our money owed back into our account. We've also discovered more problems, such as the minimum number of days between when payroll approval is due to when the money will be allocated to employee accounts is four. Looking at the pay schedule, most paydays are seven-eight days after the pay period ends. Quite the wait!

So far there has been no benefits as we would have done a better job using QuickBooks or on our own.

Not much. They make payroll and taxes easier to manage but so can any of their competitors

1. They take 1 week to respond to simple asks 2. Each seat is annual - although they charge monthly 3. Ofboarding is a pain and they force you t keep paying even with out using the service claiming that the contracts are annual 4. Confusing Ux

already said that above

Nothing. Trying to get a W2 from an old employer and the customer service is nonexistent.

There is no customer service. The product is horrible for anyone needing tax documents from previous employers

Nothing

I thought the platform was fairly robust and had a lot of customization.

Lied to by the Sales Rep and when I complained and wanted to cancel, we were referred to the same sales rep that lied to us. We have asked several times to cancel, but the sales rep is blocking us from moving forward with canceling. They also continue to hound my insurance reps that we added to our database as a supplier. They view every person/company that you add as a lead for them. We have complaints from our vendors that they are unhappy with us for moving to Rippling.

They are solving none and we have moved to another platform.

Rippling consistently fails to deliver on all fronts.

Software is antiquated and constantly malfunctioning, customer support is non-existent and non-responsive, sales team is pushy and has no understanding of the product, onboarding team is useless. Rippling has cost our business hundreds of thousands of dollars in wasted time and productivity due to malfunctioning software.

Rippling claimes to be a centralized HRIS and device management platform, however the HRIS solution is nothing but an assortment of broken integrations and the device management has been a disaster, including lost and locked devices that have prevented our team from being able to work at all.

Rippling is fairly simple to use and easy to explain. It's modern in that respect.

Rippling is slow, and not very functional at all. It's too slow to load. Certain of it's "apps" like RPass for password management are absolutely terrible and the team hates to use them. The "watercooler" looks neat, but it's never going to fill a roll that teams or slack can fill much better. As a manager, the data I need to manage and plan the team just isn't there. This is not a serious system for a serious company. Support is not good.

It centralized parts of onboarding.

It's an innovative idea and good in theory.

There's basically no support for employees. Employers have to middleman conversations. Their social media is not monitored (so that goes to show how much they care). I think what annoys me the most is after you select an insurance plan, you can't see what other plans the company offers unless you took a screenshot of that page.

It makes HR headaches easier - or at least tries to.

The frictionless onboarding experience is great. It was easy to send devices, create and authenticate apps for new employees

Everything else. The juice is certainly not worth the squeeze. If you use Rippling, DO NOT USE THEIR PEO SERVICES. Horrible and unknowledgeable PEO support. This is a high growth, VC backed business that runs payroll for the SMB space. They've built a great product but they're not ready and should not offer PEO services. The employees are not hired and trained to support businesses for PEOs. You're better off working with a standard PEO and there are plenty of other service providers out there that can send laptops with preloaded apps.

easy onboarding for early stage but in reality that isn't really that hard and time-consuming

Integrates with multiple systems. Eliminates manual process. But the integrations are constantly breaking.

The onboarding experience was the worst I've ever experienced. Onboarding team forced me to manually collect information from my insurance carriers that they themselves could do as the insurance broker of record. Ended up wasting tens of hours going back and forth between my former broker, my insurance carrier, and Rippling due to what probably was an error on their part.

Streamlining IT and payroll. TBD whether we'll realize those benefits or not.

Nothing. Rippling is very consistent on sales/selling; outstanding sales rep, but the implementation was awful - and you pay $5K for that. They sell you everything. It integrates to a lot of apps.

Access/permissions are clunky. You cannot hide fields you want not to be seen by all employees. Paystub presentation is strange. How can an employee have negative hours worked? Every move you make has a corresponding price. Strange title/identifiers for pay elements - like SDI Withholding Tax when referring to Workers Comp. Task / To-do lists not applicable No way to update data in bulk. Cannot view what the employee sees (no View as feature) A lot more...

We moved out of a PEO because of issues, but the problems became bigger with Rippling. So it looks like we went from bad to worse. No benefits were realized at all. It consumed time aside from money.

The UI centralizes all our ancillary TPA apps and the Rpass is a reasonably good password manager.

the PTO and people management system is awkward.

trying to offer a one-stop-shop for HR and it is doing a fair job of it.

Good UI, though don't do a good job clarifying complex concepts (tax election, form submission, insurance), which results mistakes and fines that can be prevented.

Worst customer service ever! I have been reaching out to Rippling support for assistance with my December payroll for over 5 days, across every possible channel and received no response. For a start, Rippling doesn’t offer support on the platform - no chat, no email address, no in-mail messaging, phone number. Nothing. Only knowledge base with no option to communicate with someone at Rippling. I had to connect employees in LinkedIn to get the support email. The response time is over 5 days! and then you need to wait another 5 days if there is a follow up (that's always the case). It’s literally the worst customer service I ever had. If you are an SMB don’t use Rippling! There is no one there to help when you need it the most.

Payroll

The mobile app for employee payroll is ok (when payroll is actually correct).

The onboarding is a mess. We felt like there were more important customers than us. There were also empty promises from sales that were not implemented properly. Support typically will just send you a link to an article instead of actually helping you. Even when it was Rippling that made a mistake. Their health insurance options are also a joke. Way too expensive for what you get and not very good companies. Overall, we're not happy with Rippling. They bring you in with automation promises, but the support is terrible. No phone number to call and constantly directed to links to try to solve problems on your own.

Trying to solve better payroll and benefits. This has given us nothing but headaches.

It was easy to set up, and it is really easy to hire/offboard employees

The software automatically adds seats when new employees are hired, but Rippling doesn't allow customers to decrease the seat count when employees are offboarded. They automatically increased our seat count when we hired several temporary employees, but they required us to pay for up to 200% of our headcount for seven months after they were offboarded. They quote the pricing based on your "headcount", but they don't tell you that the pricing isn't based on your actual headcount. They have the ability to decrease headcount automatically but choose to overcharge their customers instead automatically.

We use Rippling for several HR functions and IT App provisioning. RPass and the App Provisioning are very helpful to rapidly onboard/offboard employees. Payroll processing can get buggy. We ran into several issues over the course of the year.

I like the concept of RPass (the single sign on feature). It was one of main reasons we went with Rippling over Gusto, but it's buggy and confusing.

The moment we signed the contract our salesperson completely disappeared and left us hanging and we had to fend for ourselves and figure out their incredibly complicated UX. You can't actually contact support until you finish onboarding, yet we couldn't finish onboarding because we needed support - Catch 22 and an inane policy. We missed payroll twice and even after we finished onboarding, every time there's a payroll issue. EVERY TIME. Our new hires are confused by the onboarding and end up emailing me, which defeats the purpose of using a system like Rippling. I highly HIGHLY encourage anyone who doesn't enjoy going completely mad dealing with a poorly designed, confusing site with abominable customer service to choose another service. I've used Gusto as an employee before and it was great.

Rippling has caused more problems than it has solved. The Application Tracking System which we purchased is very cheap and that's because it's not good and also not even made by Rippling. It's a third party software called "Hiring Things" and we were never told this before purchasing it. Thought that was pretty deceptive.

Streamlining of features in one platform

Customer support is horrible (there is no phone option), and the accounting integration is very problematic. I've generated over $800 in accounting fees managing the journal entries from Rippling so far.

Streamlining offerings

It is a one stop shop for managing US employees. When it works, it is easy to manage employees onboarding and offboarding.

There are a lot of bugs and many times you have to contact support for them to fix issues (which they try to do quite quickly). It doesnt fully do what is says it does and what is communicated on their website or in sales doesnt materialise in the product. I would advise potential buyers to lengthen the sales process and really evaluate in depth if it works for your organization. The ATS is more like an app at Beta stage and for any professional company it is not of sufficient standard to use.

One stop shop for employee management but it only works in the US. No benefits realized yet.

They are responsive to issues. They're forward thinking.

Way too many bugs. The system is not ready for mainstream use. Very quirky and limited in options within features.

Payroll with integration with 3rd party time tracking system (TSheets). Automated employee on-boarding. Tried using their Benefit Administration function, but it was not able to present options for insurance properly after several months of working with them to de-bug.