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Salesforce Platform Reviews & Product Details
Salesforce is a cloud-based software designed to help businesses find more prospects, close more deals, and provide customer satisfaction. It is a complete suite of products, that unites sales, service, marketing, commerce, and IT teams with a single, shared view of customer information, helping the business grow relationships with customers and employees alike.
| Company | Salesforce |
|---|---|
| Year founded | 1999 |
| Company size | 10,001+ employees |
| Headquarters | San Francisco, California |
| Social Media |
| Capabilities |
AI
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Compare Salesforce Platform with other popular tools in the same category.
Ease of use of the platform, and the amount you can do on it
Frustrating you need to do a database search in order to see everything rather than search bar
Concise place to keep notes on potential prosepcts
Number of standard features are available to ease your business Point & click features are available to customize things according to your business needs
Frequent updates are hard to remember Sometimes slow during maintainance
Data management is quite easy in salesforce, standard objects are available to store the data and manage the data smoothly. It helps to maintain a good customer relationship & help to grow your business
Salesforc allows automation tools that can be very helpful for the automation testers.We can easily make the workflows and flows from which we can save out time as compare to manual testing.We can easliy integrate third party automation tools to test the data.
Salesforce can be a bit complex for the testers who don't have much knowledge about the Salesforce Platform. So it require some training to learn about the Salesforce and it is also a bit high in licensing cost.
We integrate the TOSCA automation tool using Salesforce. Therefore, it improves our performance measurement and reduces the time spent on repetitive tasks when testing each scenario. It also eliminates human error. It also allows us to easily create, delete or modify profiles.
Salesforce provides a highly customizable platform that allows businesses to customize their CRM to their specific needs. This includes equipment, facilities, operations, and business processes. Salesforce provides automation tools such as workflows, workflows, and processes to help simplify and automate many business processes.
Salesforce Commerce Cloud can be very expensive, especially for small and medium-sized businesses. The cost structure may not be suitable for every organization. Using and customizing Commerce Cloud can be complex and require expertise from developers and administrators. This complexity can be problematic for small businesses with limited technological resources.
Salesforce Platform helps me provide robust integration capabilities, which can help overcome integration challenges associated with Salesforce Commerce Cloud. It connects Commerce Cloud with other Salesforce products, third-party applications, and external systems, streamlining data flow and improving overall business processes. It offers extensive customization options, enabling you to tailor Commerce Cloud implementation to meet specific needs. Custom development using tools like Apex and Visualforce can help address gaps in native Commerce Cloud features.
Salesforce allow us to create the validation rules from which we can make our data more accurate. It also allow us to automate the data entry task and reduces the manual work. Sp it will reduce the risk of human errors.
Some non-professionals find the Salesforce interface a bit difficult, especially if they are new to the CRM platform. It takes time to learn the platform correctly.
We are using workflows, flows and process builders so we can autoamte our invoice approval process. We are also using it to send the reminders regarding the payments and also tracking the expenses in a financial year.This process reduces the time and efforts of the manual work.
Salesforce allows us to place all the data at a single location so we can store our financial data that includes our transactions , invoices and expenses. We can easily access the data and there is no fear of losing the data. We can also integrate it with out financial softwares.
The mobile experience of Salesforce is not as much good for financial professionals. Salesforce is quite high in cost for small businesses.
We make reports for gathering the information about our growth in the financial year and we also create dashboards to see the comparison between the growths in the different financial years.It is highly customizable so we can create custom fields and use formulas that can help us to calculate the amount with tax or without tax easily. Salesforce has very good data security so it protects our sensitive financial information.
Salesforce Service Cloud provides out of the box customer service support with enhanced case management features and others like field service support, omni channel. Service Cloud has the capabilities to foster the business management by providing extreme services to the customers within the platform.
Salesforce Service Cloud should have some additional features such as customer calling features or sales dialer to call/schedule customers with easy approach.
Salescforce Service Cloud helped me to reach customers easily and manage their issues/cases within the deadlines and benefit my business customer support with more reliablity and grow the number of customers
Salesforce provides most effective customer relationship management.In Salesforce we can automate out tasks easily by using Automation tools like Flows and Process Builders.We can track the client data easily by creating Leads.
In Salesforce Lightning, when we display errors using the standard functionality (obj.addError), we are unable to show error lines on new lines; instead, we have to use commas or other separators to distinguish between the error messages.
In our organisation we are using salesforce to analyse the future sale of our product.Also, we are using Reports to easily managing and analysing the clients data, and dashboards are also such a good feature that we are aolso using to show our past and future sales.
The best use of Communty Cloud we can create content management sites without using any complex code which is very user friendly for the non coders. Community Cloud offers customization options so businesses can create brand pages and participate in online communities that fit their unique needs and brand.
Community Cloud is very expensive, especially for small businesses. License fees, maintenance fees, and ongoing maintenance costs can add up quickly.
Community Cloud allows organizations to create private and public online communities where they can interact with customers, partners, and employees.By using Community Cloud it is very easy to manage our different different content pages from a single source which enhances the power of content management.
As a Salesforce Partner while I am using the Partner Community the best thing about that is we can collaborate our organisation with the partners and we can give access od data to the partners according to the requirement.
Initially while doing signup to the Partner community it's more complex to do the setup so it's a basic need to take the of help of support team.
It helps our organization to manage the partners by providing us a platform where we can share our data with our partners easily.We can easily create the report by which we can analyze our sales.So it is very helpful to grow the organization effectively.