Salsa CRM Reviews & Product Details

We switched from the classic Salsa platform to the new Salsa CRM. The training team was very patient as we proceed at our own pace. All training sessions have been very well organized. The interface of the new Salsa has been very easy to work with so far.

I can't think of anything that I dislike right now.

We need a CRM that is intuitive, customizable and easy to use, so that our small staff of volunteers help us manage our donors and supporters.. We also need a system that helps us raise funds. I like that Salsa CRM connects with Salsa Engage where we can create fundraising pages, contact pages, etc that link back to the CRM.

The product provides lots of customization ability, great client support, integration with donor communications/social media, and public policy advocacy, in an easy-to-use, affordable platform.

There's nothing I really don't like, but they are a newer software company so they are still adding lots of features you would expect, or they are in the pipeline.

We just started using a few months ago. It solved our problem of integrating donor data with communications and accepting online gifts that automatically go into our database..

They are very responsive and patient. The tutorials are helpful too.

Launching the product by yourself is a little daunting. The on boarding process has taken longer than I anticipated.

When we finally get it fully functional, it will bring many products together into one system and provide us a real planning tool for engaging with our readers and donors.

The excellent customer service support! They are friendly, welcoming and extremely knowledgeable.

Occasionally, a long wait time when I call on the phone.

We have a very useful database for our non-profit organization

The service after teh sale is off the charts. The system is powerful and as your team advances in usage they are there with webinars AND reliable and very patient, help desk support.

nothing to dislike excpet they do not clean windows!

relationship managment pivots off the data base and the functionality to store remind and retrieve

Easy to use! I highly recommend to anyone considering.

layout and designs. The formatting can be an issue.

Working with donors to communicate.

Salsa CRM is straightforward and easy to use and how it can be used only grows as my understanding of the system grows. I like the ability to easily tie in fundraising abilities, donor management, and reports. Using one app for all of our needs as a non-profit saves me a lot of time and stress.

At no fault of the system it can take some time to learn how to best utilize Salsa CRM for our needs. I've also had some issues using the documents portion of the site. It feels a little clunky sometimes uploading and saving and linking documents to send letters to constituents. Especially needing to use OpenOffice specifically instead of some built in templates.

We are able to keep track of our donors and run reports on our donors easily. As a growing non-profit it has been essential to start from the ground up with software that can help keep information about our organization clear and organized.

Salsa has an easy to use template system for drafting email blasts. Uploading a specific template I can use again and again allow me to focus on the content of my message rather than the coding for the appearance of the email. This function allows me to waste no time in alerting followers of important developments in my area of work.

Advocacy pages become active immediately - namely before I issue my call to action email. An option for simultaneous posting would be great.

Using Salsa to create email blasts and promulgate action letters has been very effective during the legislative session. The ability to send an email instructing an individual to reach out to their representative then have a call to action button imbedded in the email has lead to massive responses in support and in opposition to legislative bills.

The Salsa Community and Support team are evidence of the adage, "people are the best asset". The platform is intuitive and simple enough to learn and the support crew answer questions promptly and with kindness -no matter how technically illiterate one might be! I think sometimes platforms can be too technical or intimidatingly detailed, but SALSA simplifies code, donor management, email and online fundraising. They have put together the ingredients that I need as a small to mid-size nonprofit.

I sometimes get lost trying to change code myself to clean up little details like newsletter structure or donation page columns or text. But the support staff typically resolve these issues quickly. Also, I always have to remind staff to SAVE edits and I think SALSA could implement an auto save feature or something.

We are a conservation nonprofit working with local communities to resolve global issues. Wild Forests and Fauna protects and restores globally important forests. We do this by building conservation and entrepreneurial capacity in local partners in order to set up long-term sustainable success. SALSA has helped us to communicate with supporters around the globe, to fundraise online from donors around the globe, to better manage our supporters and donors in a database and to streamline administrative processes to some extent. SALSA is helping us to more effectively and efficiently protect and restore forests.

The intuitiveness of the product. This product is being used among many different generations.

I would like to see additional webinars hosted.

Building our donor database.,