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Smartsheet Reviews & Product Details
Priding itself as the trusted work management platform of over 90% of Fortune 100 companies, Smartsheet is a modern work management software that enables businesses to manage projects, automate processes and workflows, and scale up to enterprise-level portfolios and programs. It offers a robust set of views, dashboards, reports, and workflows to track and capture project plans, schedules, and resources. Smartsheet easily integrates with a number of third-party apps and software to allow teams to integrate the platform into their current way of working. Enterprise-grade, it’s one of the most secure work management software in the marketplace, giving managers and IT teams visibility and granular control over data and access.
| Capabilities |
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|---|---|
| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Smartsheet Pros and Cons
- Data-driven automation for more efficient workflows
- Easily customizable platform
- A highly visual solution makes task tracking easier
- Critical task management features help drive productivity at scale
- Reliable automation of critical business processes for team and projects
- No time tracking feature
- Doesn’t offer an auto-save option
- Limited calendar view
- No time tracking feature
Compare Smartsheet with other popular tools in the same category.
I love that Smartsheet has so many features. It's like the best of Excel and MS Project combined and then taken to the next level.
Sometimes shared sheets are buggy when too many of us are in that sheet at the same time.
Smartsheet does a great job as a tool for my projects with features like checkmarks, comments, reminders, cell linking, and more.
The ability to share real time updates among a large number of coworkers.
The sorting feature between my sheets, folders. Its not very user friendly in that aspect.
Keeping real time information in several areas of our company. Its very versatile
I love how easy it is to use it and even complicated stuff like forms and functions (which there are lots of) and logic is very straight forward and with a couple of read pages, one is able to easily understand and use all of the functions. Also the Customer support is extremely helpful. It is also very easy to use with some other apps, feeding data etc. I am using it every day for the past 6 month and never had any major issues.
I think there are not a lo of negative things to say about SmartSheet, however, I would highlight the fact that after a person saves CTRl+Z does not properly work, however, this might be my personal issue.
It helps automate a lot of manual work (sending emails when specific cell is changed and adding info to cells after other cells are filled.
The platform is adaptable and can be developed and used in many differing situations which is great. I created assets that can manage different business functions, or I have downloaded pre built templates. I have always found more than one way of using Smartsheet to overcome a situation presented to me. The product usage continues to grow in the organisation.
Updates and improvements are sometime slower than expected but they do eventually appear. Smartsheet do consider feedback for improvements but sometimes don’t act on them as quickly as I would like, but the more feedback they obtain the bigger the likelihood they make improvements.
Annual leave Management Contract Management Quality Management including audit Staff Onboarding Meeting management Action log management Cost Improvement management Customer feedback Service Improvements Project/Portfolio Management Service level agreements with 3rd parties
Simple to start using Smartsheet. Great support with SS Support team, Help resources and SS university. Our team used the platform daily to capture data, update information, send automated requests to agency colleagues. Many similarities with Excel makes the learning curve easy and implementation of the sheets a breeze.
I have not found one, yet! I have been using SS for more than 7 years now, and frought the plateform to two different agencies for grant management and data collection for the grants.
At this time, I have not identified any specific applications that I would like SS to address.
- great templates - good intergrations - Good to use with external clients - dashboards are good
Not the easiest UX..... annoying that you need to create summary sheets to drive dasjhboards - you should just be able to hyperlink data from the main sheet to summarize.
- working with clients - quickly summarising projects using dashboards
Very easy to use, set up and share with the wider.
We dont use it that often but when we do it's great.
It's helping us solve production management issues.
You can review the history of changes and the scheduling function
There is not much that i dislike about smartsheets
N/A
Easy to use gantt charts. Usefull integration between diferent sheets. Easy implement in daily task to increase efficency. Delegte work, task list. We
Could be more and better option of visualisation data in sheet. When working internationally, the time in the mobile data change history does not work correctly for the user's location. In the case of the dashboard and the shortcut widget tool, there is an error that does not allow you to add another attachment from the BOX for the first time, but you must perform the entire operation again for it to be added correctly.
Increase efficiency of work.
Smartsheet has become an indispensable tool for our team, and what I appreciate most is its seamless integration with Microsoft PowerBI. This feature elevates our data visualization capabilities, allowing us to glean deeper insights effortlessly. The platform's ease of use is another standout feature. Its familiar interface, reminiscent of Excel, makes it incredibly accessible for non-technical users. This similarity streamlines the learning curve, enabling quick adoption across our team and making it a breeze to implement in various projects and processes. A testament to Smartsheet's reliability is the fact that I have never needed to contact customer support. The platform simply works, demonstrating its robustness and user-friendly design. It has become a daily companion in our workflow, consistently delivering on its promises and contributing to increased efficiency.
While Smartsheet has proven effective for our team, the 25,000-line data limit is a notable drawback. This restriction poses challenges, especially in workflows where extensive data entry is common. It prompts careful consideration of when and where to deploy Smartsheet, limiting its use in processes with substantial data requirements. Despite this limitation, Smartsheet remains valuable for specific aspects of our work. However, the constraint underscores the need for the platform to explore options for handling larger datasets, providing users with greater flexibility.
Choosing Smartsheet over Excel proves advantageous in automating data refresh for PowerBI datasets. The seamless integration allows for automatic updates as team members input new data into Smartsheets, significantly reducing manual workload and ensuring that our PowerBI insights remain current and accurate. This automation not only enhances efficiency but also contributes to more timely and informed decision-making within our projects and processes.