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Smartsheet
Streamlined Work Management Solution
4.4
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Smartsheet Reviews & Product Details

Smartsheet Overview
What is Smartsheet?

Priding itself as the trusted work management platform of over 90% of Fortune 100 companies, Smartsheet is a modern work management software that enables businesses to manage projects, automate processes and workflows, and scale up to enterprise-level portfolios and programs. It offers a robust set of views, dashboards, reports, and workflows to track and capture project plans, schedules, and resources. Smartsheet easily integrates with a number of third-party apps and software to allow teams to integrate the platform into their current way of working. Enterprise-grade, it’s one of the most secure work management software in the marketplace, giving managers and IT teams visibility and granular control over data and access.

Company Smartsheet Inc.
Year founded 2006
Company size 1001-5000 employees
Headquarters Bellevue, Washington, United States
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What are the pros and cons of Smartsheet?
Smartsheet Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Smartsheet Pros and Cons
Pros
  • Data-driven automation for more efficient workflows
  • Easily customizable platform
  • A highly visual solution makes task tracking easier
  • Critical task management features help drive productivity at scale
  • Reliable automation of critical business processes for team and projects
Cons
  • No time tracking feature
  • Doesn’t offer an auto-save option
  • Limited calendar view
  • No time tracking feature
Smartsheet Awards
Findstack 2024 General Badge
Smartsheet Features
Agile Methodologies Support
Budget Management
Calendar Integration
Client Portal
Collaboration Tools
Customizable Dashboards
Dependency Tracking
Document Management
File Sharing
Gantt Charts
Integration with Third-Party Apps
Issue Tracking
Kanban Boards
Milestone Tracking
Mobile Access
Notifications and Alerts
Portfolio Management
Progress Tracking
Project Planning
Project Templates
Real-Time Updates
Reporting and Analytics
Resource Management
Risk Management
Role-Based Access Control
Sprints Management
Task Management
Team Communication
Time Tracking
Workflow Automation
Smartsheet Media
Smartsheet video thumbnail
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Smartsheet Screenshots
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: December 08, 2025
Smartsheet Logo
14,385 Smartsheet Reviews
4.4 out of 5
Enterprise (> 1000 emp.)
Nov 07, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Amazing functionality & extremely user friendly!"
What do you like best about Smartsheet?

I love to use Smartsheet to keep track of all aspects of our projects. Having the Smartsheets in place allows us to share information easily across multiple departments and allows for everyone to make their updates as needed. The live updates combined with the automations that you can establish, greatly reduce the need to constantly ask for updates company wide.

What do you dislike about Smartsheet?

The only thing that I wish I could do with Smartsheet is set up an automation to copy a cell instead of copying the entire row to a new sheet.

What problems is Smartsheet solving and how is that benefiting you?

Smartsheet is helping us solve many issues in obtaining the correct data in a timely manner. Having users shared to the sheet and corresponding dashboards allows for everyone to access what they need and they can be sure that the information they are seeing is up to date.

Small Business (50 or fewer emp.)
Nov 07, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Smartsheet is the best tool for my work as an associate director at a non-profit."
What do you like best about Smartsheet?

Smartsheet form and automation features have been invaluable in making our processes more efficient. I use Smartsheet daily and I have very rarely experienced technical difficulties. It has been easy to implement for processes/data collection inside of our organization and with our volunteers and partners. Anytime I have had an issue, customer support has been helpful.

What do you dislike about Smartsheet?

Having even more integrations with outside products would be great.

What problems is Smartsheet solving and how is that benefiting you?

Smartsheet provides a space for us to collect data for publications, webinars, volunteer schedules, conference planning, and more. It makes it easier for everyone in the organization to access the data and for us to build processes using the automation features.

Small Business (50 or fewer emp.)
Nov 04, 2023
 Source
Overall Rating:
5.0
RA
Rob A.
Founder
Share
"Easy to check the progress and do the work on it at the same time"
What do you like best about Smartsheet?

Smartsheet’s most unique feature for me is the ability to smoothly juxtapose the ease of a spreadsheet interface and the power of project management tools. The simplicity in use is very much so; with only minor clicks, one can easily move from different data view and also set up dashboards which is very vital in the management of various tasks all at once. The automations are very useful, they save me a big deal of time by improving the workflow. The ability to integrate multiple components like charts, reports, project timelines within a single dashboard is something that I find tremendously useful. This increases our team’s productivity immensely, considering smartsheet’s versatility in this regard.

What do you dislike about Smartsheet?

However, it may be costly particularly on scaling your project in order to foster growth. They are powerful devices that however might be hard for a beginner and establishing the system is time consuming process.

What problems is Smartsheet solving and how is that benefiting you?

Smartsheet has helped us solve complicated project co-ordination issues in the development cycle. It has added some form of clarity to our project tracking that we have never had before. This concise outlook has been very vital in eradicating duplication of tasks and ensuring we have met our roll-out dates in time.

Small Business (50 or fewer emp.)
Nov 02, 2023
 Source
Overall Rating:
5.0
IS
Izzie S.
Founder
Share
"Smartsheet review"
What do you like best about Smartsheet?

The forms keep our teams incredibly productive.

What do you dislike about Smartsheet?

Organizing all sheets is not always intuitive.

What problems is Smartsheet solving and how is that benefiting you?

We had a very unorganized way to manage clients in onboarding before Smartsheet was introduced to us. We have since streamlined that process and opened it up to other teams to ease client management.

Mid Market (51-1000 emp.)
Nov 02, 2023
 Source
Overall Rating:
5.0
NR
Nandini R.
Founder
Share
"A project management platform for the business market which is flexible and collaborative"
What do you like best about Smartsheet?

Of all the things I like about Smartsheet, its flexibility is the thing I like the most. In regards to workflows and sheets, such ability to customise would be a game-changer for a DevOps professional. In addition, Smartsheet excels in collaboration and its real-time updates ensure that the entire team is synchronized. Automation features, which saves hours by streamlining repetitive tasks while integrations with other tools means our performance data gets directly into Smartsheet for comprehensive management and analytics.

What do you dislike about Smartsheet?

However, Smartsheet learning curve is very steep. Features are complex that require considerable training, thus, in the absence of technical skills, one would not fully take advantage of customization.

What problems is Smartsheet solving and how is that benefiting you?

Smartsheet is solving the issue of project management silos by integrating different processes that are critical in the DevOps environment.

Small Business (50 or fewer emp.)
Nov 02, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great resource!"
What do you like best about Smartsheet?

Helps keep your organization on the same page.

What do you dislike about Smartsheet?

You have to go one by one and delete....

What problems is Smartsheet solving and how is that benefiting you?

Great way to reach out to customers in one lump. Customers can submit the information and it will automatically update on the spreadsheet.

Small Business (50 or fewer emp.)
Nov 02, 2023
 Source
Overall Rating:
5.0
GQ
Giorgi Q.
Founder
Share
"Effective Project Management."
What do you like best about Smartsheet?

Smartsheet has what I find most attractive about it; by automating processes, the platform makes project management simple even if everyone is remote.ancer code: Integration is on point, one can link it up with several tools that we use and the move becomes seamless. Timelines are quite complicated things, especially if you work with multiple contractors like in my case. However, Smartsheet makes them more transparent for me and my team. In particular, this software cuts short on the manual update processes and provides us with lots of convenience since we take much less time on the same. Definitely, I would advise Smartsheet to friends seeking an upgrade on project supervision and cooperation.

What do you dislike about Smartsheet?

However, Smartsheet could be complicated while configuring complex projects for the negative aspect. Sometimes customising views and reports to suit particular needs takes too much of my time.

What problems is Smartsheet solving and how is that benefiting you?

The smartsheet program has helped us address collaboration problems with our team members. It has drastically cut down on this process of sending e-mails “this way” and “that,” thereby making timely and truthful sharing of data at all times achievable. As a result, our productivity surged up because we were able to optimize projects in a more transparent way.

Small Business (50 or fewer emp.)
Nov 02, 2023
 Source
Overall Rating:
5.0
CS
Cari S.
Founder
Share
"Easy for old and new to tech"
What do you like best about Smartsheet?

I like the communication features like the comments and "activity". Being able to have a time stamp is better than most other systems. Also, being able to move things to different sheets saves me so much time (as well as the Zapier integration).

What do you dislike about Smartsheet?

I need to learn more about workflows - I've tried doing a template and looking up training, but am not finding a fluid system for my needs - yet. Again, I need more time to dive in and really explore my options with the features.

What problems is Smartsheet solving and how is that benefiting you?

Distributing and tracking leads generated. This has also allowed me to create marketing for drip systems.

Mid Market (51-1000 emp.)
Nov 02, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Smartsheet has agility"
What do you like best about Smartsheet?

Smartsheet is agile and has capabilities to handle multiple projects.

What do you dislike about Smartsheet?

Glitches on some occassion but overall it has been smooth UI.

What problems is Smartsheet solving and how is that benefiting you?

Collaboration and visibility provides better forecase and budgeting ease.

Mid Market (51-1000 emp.)
Nov 02, 2023
 Source
Overall Rating:
5.0
AL
Avery L.
Founder
Share
"The best product for project management"
What do you like best about Smartsheet?

It's a super easy product to use for project tracking. I can also link information from other smartsheets within the company. I manage projects for 4 different offices the smartsheet makes it a smooth process.

What do you dislike about Smartsheet?

I can't say if there is something that 's not helpful, because you can create your own smartsheet. You make it the way you need to help with managment.

What problems is Smartsheet solving and how is that benefiting you?

I manage incoming projects for 4 different offices. This helps me track, manage, and distribute projects throughout the company. I can easily find out when the project is due to the client, I know where the project is sitting as far as development, and all the details of the project.