SugarCRM Reviews & Product Details

Helpful in making sure the cases are handled.

It's cimbersome and not the most intuitive

I can;'t really say it's solving a lot of provlems

Easy user interface and can understand customer sentiments

Nothing as such. I have not come across anything to dislike as of now

To resolve the cases faster

The most helpful thing about the company is their ability to have clear communication

It would be beneficial for the company to tap into other segments of marketing automation

Sugar Serve is helping with growing CRM

It is more suitable for a medium sized enterprise. Organizing campaigns is easier. Custom forms can be created using the form builders. Customers history about the selection of their events.

Not found (200 internal error) error sometimes while accessing the mobile application. Also, difficult to read the emails at times. Other than that, a good app for automation.

Installed on our mid sized company. It is helping us view the data analytics in the overall dashboard. It also generates analytic reports for a wider and detailed view. ROI and Revenue analytics reports are useful.

Its service console has all the information needed to resolve a support case in one panel. It has helped a lot in reducing time to provide resolution, improve customer satisfaction, and support experience. Sugar Serve displays the best actions to take based on SLA, contact information, account activity history, and case details. There is no need to search or navigate. It also offers intelligent work prioritization; route, assign, and escalate cases; calculate follow updates, and send notifications.

There is nothing much to dislike about this software but it can offer more integrations and features at this price.

Sugar server offers case prioritization so that service agents don't have to worry about identifying cases that need immediate attention. Agents can respond faster to customers with high priority and feel valued. It also helps in reassigning and escalating the cases.

SugarServe helps us to identify the problems or concerns of our customers immediately. It also has an intelligent routing feature, which is good because sometimes, their issues are transferred to other departments, which causes inconvenience to the customers.

The thing that we dislike about this tool is the customization is a bit difficult. Also, the navigation was difficult; we needed to figure it out since there was no customer support or technical support to call on.

It helps us to solve a lot of integrations needed. Also, intelligent reporting is a big help because it summarizes all the performances, which allows the forecast trends while noticing the issue patterns. It has significantly improved our whole team's performance drastically. Another great thing about this tool is, it is efficient and affordable compared to the previous tool that we have used.

Sugar market is Marketing automation software which helps in email marketing with wide rang of templates. Sugar market have intractive Dashboard where user can access rhe reports and grpahs. It is integrated with social media and Google cloud which helps to protect the data

Customer report making is much typical to understand. Creating landing pages is more difficult for new user The new user interface is cumbersome

Sugar market provide automation in marketing which helps to manage the relationship with customer. It helps to make mail to specific group which it's inbuild features

The experience in the administration of a good CRM to manage your marketing and sales.

Does not have an analytical detail of the interpretation of sales

I am managing my interaction with my clients with a professional CRM

It offers unified incorporation for email advertising records and empowers single mailshots or developed drip campaigns. The incorporation is very innovative and growing constantly. Our team really like the user-friendliness of this tool. Moreover, it is easy to use in building and linking the campaigns. We additionally like the training process on joining. The support team of Sugar Market is also very cooperative.

Our team don’t like how a few things appear to be disorganized such as the lists, campaigns, and so on are spread out. Moreover, this tool is still in its developmental phases, thus, there are many great opportunities to get better. Navigation can require sometime to become accustomed to, and keeping in mind that it grows on you, taking new clients onboard requires some time.

Sugar Market is a SugarCRM's leading advertising automation tool that presents you a superior quality perspective of your client experience. This tool changes how average sized advertising companies contact their target audience and measure accomplishment all through the purchaser venture. Moreover, it attracts individuals visiting your site and comprehend how they communicate with advanced resources.

Sugar Market enables us to market to our prospects/customers. We have a form on our site to capture prospect info. We get informed if a prospect returns to the site. Prospects can send us requests for info. We can market to prospects and customers as large or targeted groups. And it sends lead info to our instance of Salesforce.com so we can track their activity further... from prospect to customer.

It is a powerful tool, so it is a bit complex and it can be a little hard to know/remember how to use all of the features.

Capturing prospect lead info, responding to requests for info, marketing to prospects, tracking them to becoming customers, staying in touch with customers, up-selling/penetrating into other business units.