SugarCRM background blur-sm
SugarCRM CRM Software logo
SugarCRM
4.1

( 127 )

Why Findstack is free?
Findstack is free for users because vendors pay us when they receive web traffic and sales opportunities. Findstack directories list all vendors — not just those that pay us so that you can make the best-informed purchase decision possible.
Advertising disclosure: Findstack offers objective, editorially independent comparisons to help you find the best software. Some links on this page are affiliate links — we may earn a commission when you visit a vendor through our links, at no additional cost to you. Affiliate relationships never influence our ratings, rankings, or reviews. Disclosure policy | Methodology

SugarCRM Reviews: 4.1/5 — Solid Choice

SugarCRM Overview
What is SugarCRM?

SugarCRM is a customer relationship management (CRM) software that helps businesses manage sales, marketing, and customer service activities. With robust customization options, an intuitive user interface, and a flexible pricing model Sugar CRM makes it accessible for businesses of all sizes to manage their customer relationships and build loyalty among their core audience. Key features include lead and opportunity management, account management, reporting and analytics, and integration with popular productivity tools like Google and Microsoft.

Company SugarCRM Inc.
Year founded 2004
Company size 501-1000 employees
Headquarters Cupertino, California, United States
Social Media
SugarCRM Categories on Findstack
Crevio E-Commerce Platforms logo
Crevio
Sponsored
5.0
(1)
Free plan available
Crevio is an AI-powered platform that runs your business while you sleep. Describe what you want to se... Learn more about Crevio
Ask Questions about SugarCRM
What SugarCRM is best for?
How does SugarCRM compare to Lighthouse?
What are the pros and cons of SugarCRM?
SugarCRM Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone, On-Premise Linux, On-Premise Windows
Training Documentation
Languages English
SugarCRM Features
Activity Tracking (calls, emails, meetings)
AI assistance (summaries, signal detection, scoring)
AI Call/Text Automations / Virtual Agent
AI Lead Scoring
API Access
API Access / Integration / Open APIs
API / SDK / integrations
API / Webhooks / Integrations
Appointment Scheduling
Automated workflows / task automation
Automation / Workflow Rules / Triggers
Bulk / Mass Email / Outreach
SugarCRM Media
SugarCRM video thumbnail
SugarCRM 0
SugarCRM 1
SugarCRM 2
SugarCRM 3
SugarCRM 4
SugarCRM Screenshots
SugarCRM screenshot 1
SugarCRM screenshot 2
SugarCRM screenshot 3
SugarCRM screenshot 4
SugarCRM screenshot 5
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: September 02, 2026
SugarCRM CRM Software logo
127 SugarCRM Reviews
4.1 out of 5
Small Business (50 or fewer emp.)
May 11, 2016
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Salesfusion staff excellent!"
What do you like best about SugarCRM?

Customer Support is amazing! They really do hold your hand through the process.

What do you dislike about SugarCRM?

It's definitely a very "robust" program. It could easily be someone's full time job just doing salesfusion. Once you get things going though, it begins to get a bit easier.

What problems is SugarCRM solving and how is that benefiting you?

Needed something with a CRM and ability to nurture leads.

Mid Market (51-1000 emp.)
May 11, 2016
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"SalesFusion Review"
What do you like best about SugarCRM?

Ease of use. Awesome training staff and onboading.

What do you dislike about SugarCRM?

No dislikes, so far. The new UI is very intuitive and easy to learn.

What problems is SugarCRM solving and how is that benefiting you?

It's helping me to keep better tabs on y maketing efforts and what works for our company.

Mid Market (51-1000 emp.)
Sep 16, 2014
 Source
Overall Rating:
4.0
Ryan W. avatar
Ryan W.
Marketing Manager
Share
"Powerful marketing automation solution with successful implementation"
What do you like best about SugarCRM?

The best thing about SalesFusion is the ability to tailor nurture campaigns based on specific actions or knowledge that you already have about the user. It allows us the ability to speak directly to what the user may want so they aren't flooded with messaging they don't care about.

What do you dislike about SugarCRM?

Some of the interface is clunky and HTML designing is the easiest for our look and feel - something that I'm not well-versed in at all. Other than that, I don't have the content to fully utilize the tool, but that's an internal issue!

What problems is SugarCRM solving and how is that benefiting you?

We are trying to better qualify our sales leads as well as create some better interest generation. We've been able to have more access into the seeing what users are doing on our site, see what they are engaging with, and see more of the product interaction.

Enterprise (> 1000 emp.)
Oct 01, 2013
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Excellent Free CRM"
What do you like best about SugarCRM?

Besides the free price tag (yes you can pay, but we didn't), the features are excellent, and while some are lacking, it is free.

What do you dislike about SugarCRM?

Not a robust CRM, it lacks many features of competitors, but with the free community you can add almost all the features you want.

What problems is SugarCRM solving and how is that benefiting you?

Not provided

Small Business (50 or fewer emp.)
Apr 18, 2013
 Source
Overall Rating:
4.0
DJ
Don J.
Founder
Share
"Best Open Source CRM With Enterprise Support"
What do you like best about SugarCRM?

I like Sugar CRM because you can use the community edition to test drive a lot of the features and get a feel for how you can configure the setup. Using a Web hosting company such as Hostgator that has an automated setup tool for Sugar CRM makes the installation effortless.

What do you dislike about SugarCRM?

The flexibility of Sugar CRM and the sheer number of choices that you have to setup the CRM also makes it a little overwhelming to someone that is just a user and hasn't configured a CRM in the past.

What problems is SugarCRM solving and how is that benefiting you?

Not provided

Small Business (50 or fewer emp.)
Mar 24, 2013
 Source
Overall Rating:
4.0
CH
Cristi H.
Salesforce.Com Certified Administrator & Manager, Sales Operations & Integrated Technology
Share
"Flexible & Affordable CRM"
What do you like best about SugarCRM?

First off, you can't beat the price. Secondly, the open source CRM can be customized easily right out-of-the-box. Furthermore, if you're willing to shell out a little extra money to a third-party Sugar vendor, your options are endless when it comes to customizing your CRM to meet your needs.

What do you dislike about SugarCRM?

Speed has probably been the biggest downfall within our organization, but that's improved slowly over the past year. Migrating our data from Salesforce.com to SugarCRM was a nightmare as well.

What problems is SugarCRM solving and how is that benefiting you?

Not provided

Small Business (50 or fewer emp.)
Sep 21, 2021
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Best multichannel marketing automation tool"
What do you like best about SugarCRM?

SugarMarket is quite a good tool when it comes to marketing process automation. We use it for tracking real-time leads/traffic on our website. It really helps us create effective customised targeted campaign. The best part is it gets easily integrated with our CRM.

What do you dislike about SugarCRM?

One thing which would like to be highlighted for betterment can be their user interface plus customisation features could be enhanced further.

What problems is SugarCRM solving and how is that benefiting you?

We use it as marketing tool for customer engagement, lead generation. We use this tool to monitor the campaign we programmed and also helps us generate timely reports and analysis on the data.

Mid Market (51-1000 emp.)
Nov 12, 2020
 Source
Overall Rating:
3.5
NF
Nathan F.
Marketing Manager
Share
"Promising Platform For Sugar But Room For Improvement"
What do you like best about SugarCRM?

It offers great potential for Sugar CRM integration since it's owned by Sugar. Many of the automation platforms don't offer great integration with Sugar CRM, or some features are only available for Sales Force.

What do you dislike about SugarCRM?

While it offers a lot of potential for better integration a lot of that is not there yet. For example, custom module integration. The setup and initial launch has been a little buggy, but the support has been good and I think we're getting some of the issues resolved.

What problems is SugarCRM solving and how is that benefiting you?

Sugar Market handles all of our outbound emails. Plus we are integrating more and more nurture campaigns that have worked really well so far. Lead scores have been super helpful in the past for our sales team and we almost have that up and working.

Mid Market (51-1000 emp.)
Aug 20, 2020
 Source
Overall Rating:
3.5
Kev M. avatar
Kev M.
Marketing & Demand Generation Consultant
Share
"Run all demand gen through SugarMarket"
What do you like best about SugarCRM?

Running the nurture marketing programs through the system is the best part.

What do you dislike about SugarCRM?

The reporting is a bit dated and can be cumbersome to use. The email designer needs to handle images better from a responsive standpoint.

What problems is SugarCRM solving and how is that benefiting you?

Mostly we are solving sales and marketing alignment related issues. We are sending more qualified leads to sales and running more impactful email campaigns

Mid Market (51-1000 emp.)
Aug 20, 2020
 Source
Overall Rating:
3.5
Kaitlyn H. avatar
Kaitlyn H.
Market Analyst
Share
"New Sugar Market User"
What do you like best about SugarCRM?

I like how user friendly the system is and how easy it is to build and link campaigns. I love that you can embed forms onto your website or within an email. I also appreciate the training when joining and how helpful both the Sugar Market implementation team and support team are!

What do you dislike about SugarCRM?

I dislike how some things seem to be unorganized like the way lists, campaigns, etc. are laid out. I also think this is still in a new development stage so there is a lot of room for improvement.

What problems is SugarCRM solving and how is that benefiting you?

We are solving numerous problems by switching to Sugar Market. 1) We use Sugar CRM so having two systems that are ran by the same company make their connection much better than using another automation system. 2) We are an international company so we have to send emails out to customers and prospects world wide, this system has made it much easier to get our emails out to countries in the APAC and EMEA region. 3) Lastly, but there is much more, we needed something that could make our marketing and sales transition much more automated!

Small Business (50 or fewer emp.)
Aug 20, 2020
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Recently transitioned to this platform. Have had a mostly positive experience so far."
What do you like best about SugarCRM?

I love the simplicity of the mergre tags

What do you dislike about SugarCRM?

Email builder 2.0 has had some issues so

What problems is SugarCRM solving and how is that benefiting you?

Bounce rate on emails has improved.

Small Business (50 or fewer emp.)
Aug 24, 2018
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Ideal for Small to Mid Size Businesses"
What do you like best about SugarCRM?

It is fairly intuitive to use and the pricing is not to prohibitive. Some of the features are a bit clunky and as of late we have been having issues with email sends. Overall though, the platform offers everything you would want. The email setup is simple, creating forms/landing pages is easy and reporting could be improved on their end.

What do you dislike about SugarCRM?

I dislike that our emails have been having issues sending as of late, even test emails are having trouble. The support though is for the most part on top of it and helpful but at times can seem like they just escalate things to get them off their plate but nothing gets done. Creating a report could be an easier process and really creating anything new could be easier.

What problems is SugarCRM solving and how is that benefiting you?

It provides a platform that can be connected with many CRMs and allows for customization in that sense. It has allowed our very custom CRM to work pretty well with the email platform.

Small Business (50 or fewer emp.)
Aug 21, 2018
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"good so far, only been using since march"
What do you like best about SugarCRM?

email customization, and how easy it is for our staff to log on and create their campaigns I just learned about the lead scoring tool and this helps our recruiters know who best to reach out to.

What do you dislike about SugarCRM?

The analytics I do not find very user friendly. Maybe if it was a little more straight forward

What problems is SugarCRM solving and how is that benefiting you?

We are reaching a lot of our clients and candidates regularly with tracking benefits. Our clients and candidates have been staying in formed regularly now.

Mid Market (51-1000 emp.)
Aug 16, 2018
 Source
Overall Rating:
3.5
DS
Daniel S.
Founder
Share
"An easy to use tool"
What do you like best about SugarCRM?

The drag and drop builder for landing pages is easy to use, and the templates available give you a lot of stylish options.

What do you dislike about SugarCRM?

Sometimes reporting can be a little bit difficult, but support is very responsive.

What problems is SugarCRM solving and how is that benefiting you?

We use it mostly as an email marketing tool. It's been a great way to reach our customers en masse. We are now exploring using more landing pages and forms for events and products.

Enterprise (> 1000 emp.)
Aug 16, 2018
 Source
Overall Rating:
3.5
CS
Courtney S.
Sr. Marketing Manager
Share
"Very user friendly"
What do you like best about SugarCRM?

I like that salesfusion has a clean design and is very intuitive for users that may not have experience with marketing automation software. The customer service is also AMAZING!

What do you dislike about SugarCRM?

I'm more familiar with other advanced software that has stronger reporting capabilities and this is an area that Salesfusion is definitely lacking in.

What problems is SugarCRM solving and how is that benefiting you?

We use Salesfusion to create events and send out basic HTML emails and integrate with Salesforce. We haven't done any nurture campaigns yet, but are definitely interested in doing those!

Mid Market (51-1000 emp.)
Mar 05, 2018
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"usable interface, fairly complete marketing automation, built-in CRM is limited but acceptable."
What do you like best about SugarCRM?

the scope of the application at an affordable price, support is responsive, they heed user suggestions and they keep improving the software

What do you dislike about SugarCRM?

disjointed interface across the platform. Old legacy sections with limited function and archaic interface remain in place alongside new interface and functions; deprecated features remain in place but are not marked as such and can be used unwittingly resulting wasted time getting support to tell you it's deprecated.

What problems is SugarCRM solving and how is that benefiting you?

Acquiring and qualifying leads, delivering to sales, continued marketing to potentials for future or additional business. Making leads and contacts available to sales management through one cloud-accessible database, while delivering lead/contact journey. It has made our contact list much more accessible to sales, and enabled us to find potential opportunities within. Automated follow-up marketing emails have uncovered more opportunities.

Mid Market (51-1000 emp.)
Oct 15, 2014
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Salesfusion"
What do you like best about SugarCRM?

I like the email creator. I think they make it very easy to use HTML to create and edit templates. I also like their dashboards and survey functionality. Their support is also always there to help and will always find an answer to your issues.

What do you dislike about SugarCRM?

The system does not integrate with all objects/fields in Salesforce and their event integration is hard to manage.

What problems is SugarCRM solving and how is that benefiting you?

Marketing Automation.

Enterprise (> 1000 emp.)
Jun 18, 2013
 Source
Overall Rating:
3.5
AC
Alejandro C.
Sales Enablement Leader
Share
"A great solution for start-ups and SMBs"
What do you like best about SugarCRM?

Getting a CRM today can be expensive, especially when you're just starting up your own business. And the ability to escalate is something you want, if you're already a company and growing bigger by the day. SugarCRM is a very good option for start-ups and companies growing: it has all the benefits of a world-class CRM as its competitors, it's compatible with almost any platform you wish to install it in, and it's definitely not too hard to set-up for basic account and opportunity management.

What do you dislike about SugarCRM?

Even if installation is not that hard, if you want a strong customization you will need someone's who has a lot of experience installing it, or you'll need to work with a SugarCRM partner, which takes this OpenSource offer into something more expensive. It should be easier to work with it and take advantage of the full power of the OpenSource community. Well, you can actually if you go into the forums, but if you don't have the experience then just going through those forums will take forever and that's not the idea when you do get a CRM.

What problems is SugarCRM solving and how is that benefiting you?

Not provided

Mid Market (51-1000 emp.)
Apr 24, 2013
 Source
Overall Rating:
3.5
IB
Ivana B.
Marketing And Sales
Share
"An affordable and easy to use CRM"
What do you like best about SugarCRM?

That is it web based allowing me easy access from home and work. The full view of the account, contact and lead, making everything view-able. The fact that it has open source version so I can ask my development colleagues to make some custom modules.

What do you dislike about SugarCRM?

There are some bugs, in the open source version. the session is too short sometimes. I don't think it is 100% stable. Since I don't have admin access, I do have remarks, but those can be fixed. Also some issues regarding import, it needs to support not only .csv

What problems is SugarCRM solving and how is that benefiting you?

Not provided

Enterprise (> 1000 emp.)
Aug 23, 2022
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"Undecided"
What do you like best about SugarCRM?

I think it is a descent competitor to some of the larger players. Can come in at a more reasonable price point.

What do you dislike about SugarCRM?

Not as feature-rich as some of the other options.

What problems is SugarCRM solving and how is that benefiting you?

Ability to keep all of our information in one place.

Mid Market (51-1000 emp.)
Nov 12, 2020
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"Solid Interface, with Functionality Challenges"
What do you like best about SugarCRM?

The user interface is clean and fairly simple.

What do you dislike about SugarCRM?

The inability to delete things just seems like such an odd feature. You end up with multiple things labeled "do not use" if it wasn't set up correctly the first time because you can't go back and delete them.

What problems is SugarCRM solving and how is that benefiting you?

Marketing automation, email campaigns, landing pages

Enterprise (> 1000 emp.)
Aug 20, 2020
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"Sugar Market gets the job done but it is not as robust as I would like it to be."
What do you like best about SugarCRM?

My favorite thing about Sugar Market is that it is user friendly.

What do you dislike about SugarCRM?

I dislike that it is not as robust as I would like it to be.

What problems is SugarCRM solving and how is that benefiting you?

I'm solving connection issues that I previously experienced with my last automation platform, Marketo. Market connects directly to CRM which is nice.

Mid Market (51-1000 emp.)
Aug 05, 2020
 Source
Overall Rating:
3.0
AC
Adam C.
Systems Administrator
Share
"Review"
What do you like best about SugarCRM?

This platform has proved to be a valuable asset. It seamlessly syncs our CRM data with our email marketing in a way we have been unable to previously. This provides a faster response than we had previously, making our touchpoints much more effective.

What do you dislike about SugarCRM?

Navigation can take a minute to get used to, and while it grows on you bringing new users onboard takes some time. Support can take a day or two to get back to us when we have unorthodox requests. Thankfully both are minor, negligible issues.

What problems is SugarCRM solving and how is that benefiting you?

The sync with our CRM is the most important issue. Previously we had time delays, issues with consistency, and hurdles over the size of the data moving between the two platforms. Bringing everything under the same flag seems to make things work nice and smooth.

Mid Market (51-1000 emp.)
Jun 15, 2019
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"Easy to use. Helpful and friendly support."
What do you like best about SugarCRM?

I like the drag and drop features. Easy to navigate editor. The A/B testing email set up is really nice. Uploading marketing lists are pretty quick and easy.

What do you dislike about SugarCRM?

Sometimes my emails will not look the same in the test email as they do in the editor. Data seems to come back inaccurate within the reports. The report will show over 100 clicks to the website while only a handful of them actually happened. We contacted support and were told thing is due to them inflating our data. Therefore, we have to manually sift through the data to find accurate information.

What problems is SugarCRM solving and how is that benefiting you?

We mainly use Salesfusion for brand awareness purposes and client retention with release notes and newsletters.

Mid Market (51-1000 emp.)
Feb 06, 2019
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"Fairly easy to use, but with limitations"
What do you like best about SugarCRM?

Ability to use old campaigns as a starting point for new ones. Can be created quickly.

What do you dislike about SugarCRM?

You can't resend a campaign to additional people. You have to recreate it and send. Sometimes the code is wonky. Takes some time to figure out why things don't work like you think they would!

What problems is SugarCRM solving and how is that benefiting you?

Marketing campaign design and uniformity to newsletters. Great statistics and nice to have unsubscribed, and failed email addresses so we can update them in CRM.

Mid Market (51-1000 emp.)
Aug 16, 2018
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"From an IT Perspective"
What do you like best about SugarCRM?

I thought the implementation was smooth. Their implementation team seemed to be knowledgeable and provided the proper support. Setting up the product on our end was flawless. It works with on-premise CRM as well as cloud base.

What do you dislike about SugarCRM?

I am not a huge fan of their support team. We've had repeated issues with syncing between our on-premise CRM and the Salesfusion cloud. Our system is configured properly and up-to-date on the latest patches. However, their team continues to state that our server is causing the failures.

What problems is SugarCRM solving and how is that benefiting you?

We've always had challenges with users sending mass emails from their local Outlook email software. This is no longer the case since the user can now upload their lists to Salesfusions and have them be sent on their behalf. It's reduced the probability of our domain being blacklisted unnecessarily.

Small Business (50 or fewer emp.)
May 17, 2014
 Source
Overall Rating:
3.0
Thomas J C. avatar
Thomas J C.
Seo Specialist
Share
"Robust but inelegant"
What do you like best about SugarCRM?

For my needs the integration with lead capture forms is the most useful aspect. I can track leads in analytics and view the customer life cycle in Sugar.

What do you dislike about SugarCRM?

The UI is dated. I'm surprised more improvements have not been made. It is not entry level software and the filtering usability for leads is terrible.

What problems is SugarCRM solving and how is that benefiting you?

Lead to sales tracking.

Small Business (50 or fewer emp.)
Feb 26, 2024
 Source
Overall Rating:
2.5
DD
Daniel D.
Ceo
Share
"Buen CRM para empresas grandes, fácil de usar y"
What do you like best about SugarCRM?

Posibilidad de desarrolar aplicacoines a medida

What do you dislike about SugarCRM?

su escalabilidad para pequeñas empresas no es tan bueno

What problems is SugarCRM solving and how is that benefiting you?

Gestión de contactos y negocios an la nube

Mid Market (51-1000 emp.)
Sep 25, 2020
 Source
Overall Rating:
2.5
AG
Verified Reviewer
Founder
Share
"Salefusion is...."
What do you like best about SugarCRM?

It integrates with Saleslogix. Is much better than the older version.

What do you dislike about SugarCRM?

Hard to use. Email editor is not robust - very basic and a bit cumbersome to manage. Metrics are basic unless you license additional features.

What problems is SugarCRM solving and how is that benefiting you?

We email marketing executed and that's it.

Small Business (50 or fewer emp.)
Sep 16, 2014
 Source
Overall Rating:
2.5
CB
Cristy B.
Marketing Coordinator
Share
"Salesfusion Product Review"
What do you like best about SugarCRM?

The customer support and client advocacy is unmatched in the marketing automation industry. They go out of their way to hear new ideas and continue to thrive and make the system better constantly.

What do you dislike about SugarCRM?

The features can be very buggy. I have many issues with the email builder on a day-to-day basis. I have issues with the reports (custom reports are a nightmare), the biggest pain point for me is the lack of consistency in the features working as they should and then those issues are not able to be replicated with IT support.

What problems is SugarCRM solving and how is that benefiting you?

The A/B testing functionality is helping to make testing smoother and easier.