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SugarCRM Reviews: 4.1/5 — Solid Choice
SugarCRM is a customer relationship management (CRM) software that helps businesses manage sales, marketing, and customer service activities. With robust customization options, an intuitive user interface, and a flexible pricing model Sugar CRM makes it accessible for businesses of all sizes to manage their customer relationships and build loyalty among their core audience. Key features include lead and opportunity management, account management, reporting and analytics, and integration with popular productivity tools like Google and Microsoft.
| Capabilities |
AI
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone, On-Premise Linux, On-Premise Windows |
| Training | Documentation |
| Languages | English |
Compare SugarCRM with other popular tools in the same category.
I like the layout of the software. There is a large working space for customizing your HTML and the buttons to navigate elsewhere in the application are neatly hidden to the left side of the application. Great access to the learning management system within the application allows for quick and easy troubleshooting when an issue arises. Email delivery is fantastic, great Social plugins, and a complete lead scoring model makes Salesfusion one of the best and most capable marketing automation systems I've had the pleasure of using.
It can be a bit clunky and repetitive when navigating from one area of the software to another. I have consistently seen shortcuts and "quick steps" developed in the application to cut down on some of the congested areas. That's why I like this application. It's always evolving and becoming easier to use!
Overall marketing communication have been streamlined and more efficient. I had an 87% better email delivery rate compared to my previous email service provider. Cranking out campaigns and messaging has never been easier! I'm working 2 weeks in advance now and it makes my life easier.
My "Big 3" of things I like best include the breadth of deployment options (Sugar Cloud, Private Cloud, or in-house server), flexibility and customizability (extensive tools available as well as open source), and cost (Costs start at $35/user/month, and that's a version that has more than most comparable CRMs).
Native Outlook integration could be improved, but rumor has it this will be addressed in the next version. In addition, there are add-ons that fill in the gaps.
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SugarCRM has allowed for us, by the nature of their out-of-the-box functionality, to truly customize everything to our needs and build our BPMs from the ground up to address specific workflow issues we have discovered the more and more we use the CRM.
Some of the bugs that are found in new versions take a while to be corrected and implemented, and such delays can negatively impact the workflow for older employees who may not be able to comply with hotfixes or alternative methods until the new version with the fix to the bug is released.
We use the CRM across our entire company. We take customer complaints for various issues (technician service, billing issues, termination of service requests) while also utilizing it for our internal communications. For example, when departments experience issues due to clients failing to follow proper protocols when utilizing our laboratory services, making our sales team aware of the issue to then correct the mistake with the customer.
Most useful stuff about it is , i got delighted with their interface and problem solving skill.
Was bit of upset with their customer service.
Had to gain my website popularity and it helped me to do it. It was very convenient and ease.
User interface is the best as per the narket standards
The reach has to increase to the people as compared to others
High usage of internet required while using the app. Have to cut down on internet usage
The best thing about Sugar Market is that we can best User Interface with low cost framework
The disliked feature of Sugar Market is that we cannot get access without internet connection and unable to get the advantage of automation
The problem of managing the whole Marketing strategy with visual analytics
The best part is the crm software that is useful in doing the automation of the manual activity which creates the automated task and make the utilities tool in very less time
The framework can be more interactive and more friendly so that it will be more understanding for the new user to understand the things
Day to day task which required manual intervention by using the sugar crm it will become automated and help is saving the time.
This powerful automation software is characterized by multiple functionalities. It has helped me to expand marketing ROI, optimize allocations, upgrade CX and retention. It takes care of all the marketing needs with its automatic technology that helps to make more progress. Its database management and reporting features are easy to navigate. It is fully featured program that fulfills all requirements for marketing automation. It can also be incorporated with other CRMs such as Sage, Salesforce and, Microsoft dynamics. It provides us 3 types of campaigns; nurture-based campaigns, trigger campaigns, and single emails.
Since I have been having its services, I have not faced any major issues even I am impressed with its quality services. I rely on this program and its quality customer support that resolve our issues in very less time.
This automation solution has helped to speed up the revenue. It has contributed to building a strong relationship with the customers. This software is the best in comparison with other automation software’s because it is an all-in-one advanced software that uses SEM, SEO, and social media tools to attract visitors to the website.
Easy to use. Navigation is super easy. User interface is nice. The support team is very amazing. Dashboard user expreience is good. Customer support becomes easy.
The plugins doesn't work well. Not working well with third party apps. Initial cost is higher. It is not so customizable, although it has lot of features. It is sometimes very laggy or takes time to load. Lack of integration with other tool. We had tried to integrate it, but we had to face many issues, even the support team isn't much effective. Support seems to be slow, but they try to resolve the issue.
Sugar Serve is a tool that has helped us to automate our customer support process for our clients. We are able to scale up very quickly and improve our efficiency, thus making better relationship with our clients. It's very cost effective overall and helped us to reach more customers within the specific time frame.