SugarCRM Reviews: 4.1/5 — Solid Choice

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How Sugar CRM saves all the information for future quotes.

theres nothing I dont like about sugar, everything is fine about it

The way it saves information and you dont make mistakes

Sugar Serve condensates all the information you need to take customer service to the next level. ANYTHING that you need to know about your clients can be either entered by the user or integrated with another solution to have the whole picture in one screen. Also, multichannel communication is key for us. Our clients can reach us by email, call, bot, and many others, and we still have everything centered in the Sugar database.

The Customer Journey is a part of the solution that it´s mighty, but you need to make various iterations to have it on point for the SLA´s; although the certificated partner helps you to configure it, the company keeps evolving, and you need to adjust.

Simple, having everything in one sight. Before Serve we needed to go to many solutions to look for the information, service level, last communication, status, etc. Now we have all in Serve plus having all the departments involved keeps us on time for the responses.

Sugar Serve is a great product that is easy to use, has a streamlined implementation and is world class in terms of functionality.

Some of the reporting when wanting to go down to the granular detail, isnt as fine-tuned as a larger self-serve system but Sugar still surpasses like for like self-serve packages

Sugar CRM provides easy to digest information right to your fingertips. It is great for streamlining standard interactions your customers have with you

I really like the intuitive reporting as the dashboard

Could be more integrations and features for this price range

It has helped a lot in reducing time to provide resolution, improve customer satisfaction, and support experience

Tolls are very user-friendly. I have been using this product for last two weeks, and I am pleased

Currently I don't have any dislikes for this product

I am using these tools for my daily order tracking

Its completely marketing place and its too benefits after that used

There is no dislikes it's only likes and too uused

My all marketing problems has been solved along with propr solutions

It's too much easy to used this software like as reguler

There are no dislikes only for using this software to help me

I have solved my all marketing level and operational level problems after used this software

The sugar market application provides the supports between seller and providers to maintain relationships. With various forms of relation maintaining mechanism

Analytics is too basic and not robust. Too extensive training and application knowledge and training is required.

Getting analytics of sales, also gets the performance report which help in Managing relationship with clients.

Our organization needed a tool for marketing automation and Sugar Market was the ideal solution. The possibility of sending automatic emails allows us a much greater reach of our products and services, dissemination and information about all the work carried out by our organization. Very easy to use, the interface is user-friendly and anyone without any familiarity with the tool can work very well. Advertising campaigns have become more reliable and practical, in addition to being able to directly reach our client

So far there is nothing to discredit the use of the tool by our organization, given the time we have been using it

We managed to greatly improve the image of our products, in addition to automating our marketing, which was manual and did not have an immediate effect. Now we can really show all our products in a real way, how to attract the customer and know what he really wants and needs. Costs have dropped, sales have improved exponentially and our trend is to be able to expand our business even further. Furthermore, the price is very interesting and the return is fast and satisfactory.

Multiple functionalities characterize this powerful automation program. It has benefited me in improving marketing ROI, utilizing resources, and improving customer experience and retention. With its autonomous technology, it takes care of all of business marketing objectives, allowing you to achieve remarkable improvement. Its database supervision and reporting capabilities are effortless to use. It's a complete tool that meets all marketing automation eligibility requirements. Other CRMs, such as Sage, Salesforce, and Microsoft Dynamics, can also be interconnected. Nurture-based campaigns, trigger campaigns, and single emails are the three types of campaigns available.

I have not had any major issues since I started using its services, and I am satisfied with its quality. I rely on this program and its outstanding customer service to fix our concerns timely basis.

We're working on a solution for combining leads from marketing and sales channels to generate focused campaigns. It also aids in the analysis of a campaign's success or failure so that it may be appropriately optimized. It also has a single platform for gathering all leads and supports multi-channel marketing.

I use Sugar Market for communicating with our clients. Every week, I send 3-4 email marketing campaigns. The email campaign creator is simple to use. It assists me in maintaining a clean CRM by correcting client information.

The dashboard can be overwhelming due to its large amount of features.

I have saved a lot of time building email campaigns with Sugar Market.

It's easy to set up and has a significant function. User Interface is a plus for me, too!

We've checked if it's on our side, but the system takes too much time for it to reload information.

Our company is using it as a sales and marketing tool.

Sugar Market optimizes all marketing processes and boosts the productivity of marketing campaigns. It offers an overview of marketing activities, the associated data and the option to create and send content from Sugar Market.

A few integrations might use some work. One of them is fantastic, but the other is underperforming.

The custom reports show reliable metrics. It delivers new insights and identifies opportunities to drive better results.

Fully interactive dashboards allow me to build and source data from all marketing campaigns efficiently. The colorful, organized charts helped me to gain deeper insights instantly. Powerful filters give the best flexibility to fine-tune dashboards and easily create new views.

I haven't found anything to dislike about Sugar Market.

All dashboards are also mobile-friendly, giving me access to results anytime, anywhere.

The software helps us drive more visitors to the website and follow their digital journey to discover where they communicate and convert. Its intuitive email and landing page builder creates professional, powerful marketing campaigns. Deliver the best leads to sales through powerful nurture and scoring capabilities.

It happens that the drag and drop email editor isn't working correctly.

It helps increase web traffic, improve customer retention, and convert website visitors into customers.

It has to be the seamless implementation, which Sugar Market does a fantastic job. The dashboard and tags are simple to read, which has resulted in more successful marketing campaigns.

There isn't much to dislike about Sugar Market. They could improve the number of third-party tools.

Sugar Market improves my marketing campaigns work. Marketing campaigns are automated, which saves me time and money.

Sugar Serve is a tool that has helped us improve the way we serve our customers. We deployed it because of its immense reach, multiple functionalities and stand out features. Working on cases and resolving customer queries has been a lot easier because I get all the features I need on the dashboard which is easy to navigate

I have not discovered any shortcomings or downsides to this solution. It has singlehandedly made our customer relations team more productive overall

Sugar Serve has provided us with a means to automate customer query resolution. It provides us with all the tools we need on the dashboard so navigation can be a lot easier. Normally, we handle thousands on SLAs weekly and doing that and still maintaining focus on other areas at work can be overwhelming, but with Sugar Serve, SLA management can be automated to a great degree

A very effective solution for our marketing team. Sugar Market has helped us with lead management and made it so much easier to nurture leads and convert prospects. It also has capabilities for email and social media marketing. It is the complete tool. It also helps you monitor the journey of your buyers and helps you identify the perfect time to upsell

We trust it all the way. The capabilities of this tool are unbelievable. It is affordable and feature-rich. We are happy with the performance of Sugar Market

In terms of lead and prospect management and nurturing, Sugar Market has been very reliable. We use it to create and nurture campaigns It has also helped us synchronize our social media platforms for more effective interactions with customers

Sugar Market is a comprehensive solution for marketing automation. I have been using this amazing software for so long. It helped me to increase the number of visitors to our website in a short time. The software precisely tracks website activity and email engagement. One of the best features of this software is email builder that is very easy to use. It tracks email quickly and also saves time. To upload a file into the database is very easy because Sugar Market is extremely efficient in distribution lists uploading.

Template designing in HTML creator is not user-friendly. It is tough to create a template in it. To make a landing page we need to be familiar with the coding process otherwise, it can be problematic.

Sugar Market is an astounding software that provides valuable insight into marketing campaigns with the current state of knowledge. It helps to schedule emails to modernize the email marketing workflow. The software’s scoring element helps to adjust lead scoring in several ways.

SugarCRM helps us automate our whole marketing operations. Sugar CRM has all features like workflow automation, analytics and contacts management, etc. get real-time prompts and recommended CRM updates supported each customer interaction. SugarCRM may be a very reliable and effective CRM tool. it is easy to use and features a good interface. Their reporting and analytics function is extremely comprehensive. Informs us that what we did wrong in order to continue

The documentation is very less it becomes difficult to understand all the options. for new users, i think it is difficult to understand. and the UI can be made better

1- Automate my marketing operations 2-Drive more conversions with intuitive customer experience 3-Sugar CRM is used by several departments within the company, and this allows each department to have knowledge and control over the situation of our client 4- helps us to achieve high definition customer experience

Sugar Market is a user-friendly tool that helps our email marketing and designing in a super-efficient manner.

Some features of Sugar Market were a bit unorganized, like the way the lists were laid out. But I believed that there's always room for improvement.

Previously we had issues with consistency and time delays over the data size moving between the two platforms.

This move to SELL and more so for SERVE allows me to change how we use our CRM from a reportable, database that I can allocate process to, but it is still driven by the user completing the tasks and hindered when they don't. SERVE with CJP and BPM allows a strategic staged process with automated reinders and steps that need to be followed to enable the progress and access to the next steps. This means milestone steps are not missed, data and integrity is maintained, the CX customer experience is built-in and the all important relationship with our customers and other areas of the business are not missed, forgotten. All this has a better transparency of process and stage in live, real time reporting to your team, and top down from exec to user. Finding gaps and building effeicies are now quick and fairly easy to accomplish. To the user, it is streamlined and usable, not convoluted. Well done!

The dynamic reporting needs more options for graphs, detailed YOY, MTD reporting, etc.

Huge benefits realized in: Time, efficiencies, maintaining the integrity of data and process. Automation of manual tasks where possible and keeping it practical and transparent in overall reporting.

SugarCRM is a very reliable and effective CRM tool. It helps to record important data that is required. It is a very awesome tool to keep track of client data and updation. It also has great functionality to self-host the platform without any hassle. It has a very simple and easy to understand user interface. The security feature of this tool is very good and reliable. It allows the creation of graphs and reports easily.

In this tool, many options are available, which can be confusing to understand at first because very little documentation is provided. The cost of this tool is a little bit higher than its alternatives. This tool takes a lot of time to get installed on your machine and sometimes it also gets crashed while working.

SugarCRM is a very good tool and it helped us in making perfect reports and analytics of the data in very little time which usually took more than 4 days to complete. It has really improved the efficiency of the team.

SugarMarket is easy to use for designing emails and landing pages. It also serves as our limited CRM and the customer data management side is easy to understand. Reporting is robust and again, easy to use. We haven't needed customer service very often, but when we have, everyone has been super responsive and helpful. I feel like a known customer, not a number.

We are not yet taking full advantage of the power of the platform, specifically lead scoring. Which is not even a thing to dislike about Sugar; we just haven't found the time to think through this.

We are increasing our owned customer list, engagement with our biggest fans, segmenting of our growing list, management of landing pages and forms and customer data. We have significantly increased our touchpoints since we switched to SugarMarket and engagement has gone up as well.

The training, UX, template creation is very easy to use for any marketer. You don't need code background. Everything is WYSIWYG.

This biggest disconnect is not having the emails in the campaign folder. You have to create the individual emails for each campaign separately and then link them in a higher level campaign folder.

We are creating a way to capture leads, nurture leads, score them and hand to sales when qualified. This system will take the place of constant contact for us. It is also giving us the ability to post, listen and monitor our social media accounts.

The ease of use and the customer support make this a great company to help with many different projects.

There is nothing about SugarCRM that could be considered a negative.

This software has helped us organize and schedule our email marketing efforts and simplify our process.

There are some great built in data analytic features.

There is a bit of a learning curve to get started as a user.

I can easily see how successful my marketing efforts are with the built in dashboards.

The support team is outstanding-they answer questions easily and I appreciate how they go beyond answering questions. The software is simple to use-the interface is user-friendly and particularly the e-mail developer is easy to drag and drop for e-mail promotions. This year, I have used your Advanced Analytics software and the reporting features are nice to connect our CRM sales data with our leading data and processes.

Some minor features, such as failure to exclude certain e-mail domains from completing applications, are not provided.

We have moved to Salefusion from a different marketing platform because Sugar, our CRM program, is directly incorporated into it. The synchronization is highly reliable, Salesfusion service is outstanding and the features provided suit our needs.

By using the Sugar Market software, we can easily manage the contacts leads at every stage of the sales process and better tracking of the customer sales relationships. We can also share all of our important information about the sales and marketing very easily. Market is very important in our life because through it we can easily updates our sugar sales process efficiently.

The main problem is that it cannot provide the other opportunity or any other resources management rather then the sales management. So, it is not the perfect CRM customer relationship management software.

Ease of sales and marketing process by SugarMarket software. This software allow me to better handle the sales and marketing contacts opportunities. Hence, SugarMarket is the most powerful sales pipeline management software.