Tidio Reviews & Product Details

I like the fast response and the beneficial kind supporters. If the problem isn't solved the first time, they will stay with you until the problem is fully solved. And you don't wait long for the following response; they reply very quickly.

I'm not too fond of the fact that sometimes the plugin stops working because of other plugins. Then you have to figure out which plugin ruined our Tidio plugin and how to fix it again. However, the fast help and quick responses from the Tidio Staff make this a simple problem that is solved quickly.

It is an easy way for potential customers to contact us quickly, and we have experienced that many new customers message us first through Tidio because it is so convenient and fast. And we can also answer their questions very quickly because the messages are not hidden between 100+ other emails.

My support help was named Ian. They were helpful and provided insightful information. Some support from other companies can be rude, but they were kind and patient in helping me resolve my company's issue.

I did not have any negative experiences in my case. Some hacked our account due to a weak password, but they helped resolve it quickly. Perhaps, they can suggest a stronger password if they do not already.

As I mentioned in my previous question, I was trying to reset a hacked password. Strong passwords are the way to go. Live chat is also more helpful than emailing support.

The simplicity of using the chat system. Quick to set up, easy to use, and allows customers to speak directly with support staff.

Expanding on the analytics that website owners have access to.

Customers can reach support staff in a matter of seconds. Questions about business, practice or technical support are easily answered.

The ability to create custom bots to automate conversations

The location and view of the mobile widget is not very customisable

Customer support Checkout coupons Faq bot

I love how easy it is to integrate even no none programmers. It's as easy as abc

I don't see more ads about tidio online.

I have been able to communicate with people all of the globe that are using my site and monitor my site

The best part about Tidio is that the support team is very quick and efficient when users ask a question.

As far as I use Tidio, I have not noticed any features that would appear to be a bad experience for the user and the operators.

So far, I haven't encountered any problems, which suggested that I shouldn't use Tidio.

Tidio allowes me to stay in touch with my customer from anywhere I go.

The packages you can buy are to narrowed down to one subject.

Getting in touch with my customers with low effort

We are being able to help our customers at any moment due to the iPhone, Android, and Apple apps. It doesn't matter if we are in office or walking outside. When a chat is started we are able to handle it.

We haven't really found anything to dislike yet.

We are able to help our customers by live chat at any moment of the day. The same people can handle Facebook and Instagram messages. So we only need 1 place to really have the support crew logged in.

The ease of integration onto our site and how easy it was to customize the appearance

I initially found the types of upgrade account confusing

We were not maximizing the leads generated through the site traffic

Easy to build Multiple Integrations One-Stop Solution

Does not have an option to sign in through Google/Facebook.

It solved the problem of the lack of customer interaction for online stores. Hope it will generate more sales.

The way it integrates the live time notification.

The account mixes up from time to time and more.

We are contacting customers so we may serve their needs.

It provides you with the location where a customer is visiting your website from

You can't reply or see visitors with free trail on laptop

Easily chatting with website visitors and generating sales

The chatbot flow editor is great! It's very user friendly.

It constantly reverts to one conversation any time you refresh the page.

We have our potential customer get more information through Tidio.

Tidio has an easy interface, and a really quick response from their customer support team

You have to have separate browsers open if you are managing multiple sites

A way to connect with customers that are simply browsing on our site. I can see how long someone has been on our site, and what page they are looking at. It helps me to know maybe ways I could assist them or answer a question they might be looking for

Easy to use, love how it notifies me when a user is on my website!

A lil pricy but still when I'm driving traffic to my website it's worth it

It's helped facilitate lead generation for my own marketing company. I've recommended this to clients with the same goal.

It informs who was online and counts. And option of chatting is present

Nothing really. Thank you ☺️ ........

Clients can see someone is available 24/7

I am using Tidio, and I love it. You have many solutions to create the best live chat system. It has as well a great section to look at the stats of your website. It is perfectly optimized for mobile. I would strongly recommend it to everyone. I am not an expert in web design, but I was able to create something that is good looking and functional, I can only imagine what expert hands could create.

As a non-expert webmaster, the only part that was a little bit difficult for me was the creation of new chatbots, with all that nodes, conditions and actions. But it is the part that allows creating really complex chats, so it is only my bad.

I created an effective chat system on my website with an effective live chat and quite simple to use chatbots.

intuitive backend, very easy to customize look

no option for keyword prompts or tracking assistance intergration, klaviyo intergration only available via zappier, would like more options for changing chat style (fonts, sizes, etc)

customer support chat

I really like the easy way to set up bots per page, country, device, and more. Bot building can be as simple or as complex as you like.

Occasionally we may notice that our out-of-hours mode does not kick in. However, our bots are designed for data collection for follow-up, so we do not usually experience an issue with it.

We used to get lots of spam chats from people not reading our content correctly, and now we can customise responses in the bot based on the page and keywords mentioned.

Easy to use chatbot functionality, great dashboard layout. Very user-friendly.

It can turn out to be a little expensive, depending on your business model.

We use Tidio mainly to answer FAQs through the chatbot, saving us time in email responses and live chat. It has become a great source of finding new leads and boosting our newsletter subscriber numbers.