Zoho Desk Reviews & Product Details

Soporte técnico y seguimiento muy eficiente

No esta certificada por PinkVerify 3 o 4

Al ser una empresa de servicios, necesitamos la visibilidad de las atenciones a nuestros clientes, para que servicios postventa sean facturados, Zoho lo permite

User-friendly dashboard, Easy to use , Options to get review from user & Excellent support

Report tool is fine but more options will be appreciated

Incident management

Es una herramienta completa, proporcionandome indicadores, estadisticas, seguimiento y administracion de los casos de soporte de la empresa haciendo mas productivo a nuestro personal de soporte.

Realmente no hay nada que no me guste, pero se me complica los macros por el area que manejo pero nos ayuda mucho la expansion.

Tiempos de soporte y seguimiento de caso. Mis mayore beneficios son la mejor administracion del tiempo del personal de soporte en la empresa.

Easy to configure and lots of options to chose from.

Nothing so far. I like what I am seeing and wish to test a bit more

To early to tell as I am still testing several usage models for various departments.

usability range of functions Price-performance ratio

some part of localisation (24 hour clock).

Service Desk for IT Service, customer support

Very straightforward desktop application even better APP for your smartphone

The vast number of integration with products like office365 and RingCentral is not well documented, and limited live support to get answers.

We deliver much more organized and efficient communications with vendors and clients.

The mobile app is very easy to use and makes the agents communicate easily in the system.

I currently have not found anything that I dislike- It will work great for what my business needs

A central system that we can track open issues and ensure nothing slip through the cracks.

Easy to set up the desk for servicing and integration with email forwarding. We were able to easy integrate the chat support to our customers as well. Still setting up the Knowledge part.

Sometimes we get alert of email sending failed to email frequently which is confusing. Also, though free trail version support team should help us understand the product so that we can decide on purchasing.

We address customer tickets, where multiple agents management becomes easy with one platform. SLAs and deviations to manage the service team is also addressed with this tool in place.

We have been using this fantastic tool for five years now, and it has been simply amazing. The UI and the overall ticketing performance are out of the world. A complete solution to us

Pricing is out of the world too. However, they have provided the best price to us with the "light agent" option, too; the overall pricing for a small scale org is on a higher side

One-stop ticketing system for our organization. Agent monitoring and reporting are all spread out to be available in a single dashboard. We are using the standard plan and are planning to move to professional

El orden de llegaad de los correos asociados a un ticket de soporte. La creación de reportes con las caracterisiticas minimas requeridas por los clientes para tener claridad en las respuestas.

No administra activos para controlar incidentes sobre los computadores en los puestos de trabajo. Muchas de las solicitudes son con el hardware oi software de las máquinas.

El orden al atender requerimientos de cada uno de los clientes debido a que los técnicos podrian atender desordenadamente los requerimientos o simplemente no atenderlos pues los pasaban por alto por el mismo desorden.

The simplistic design of the dashboard is very easy to use

The setup process is a little technical and any nontechnical person will face challenges to setup the Zoho desk

It is helping us to properly manage support queries from our client

Ticketing is the most usable for me , easy to use

Pricing only to be cosider , and support should be

Tracking of complaints

Integration with telephony app 3CX which one of their prime competitor do not have. Excellent sales support

Too many products out there.. it takes a while to figure out what fits you

Integrating all customer service channels under one platform

The pricing is great and competitive compared to others offering similar products and services. I also like the amount of customization offered that can be tailored to your specific company's needs.

It can be a bit intimidating at first, because there are so many features available. There's a lot of stuff to set up and go over, but once you do, you realize how important all of those options are. Some features are locked behind add-on fees, so you definitely need to spend a lot of time going over everything in your free trial period.

Customer support and ticketing is impossible when multiple users are responding to customer inquiries using the same shared email inbox. This helps us organize in real-time, as well as be able to make sure our customer's issues are resolved in a timely manner. We also needed a way to report data and stats to management, which this product offers.

The thing we like best about zoho desk is that as a zoho one user, we are able to integrate it with our other zoho apps and use it as an all in one type support desk

The thing we disliked most about zoho desk is that the set up can be a little difficult. Like most zoho apps, its built with zoho's language, deluge. Users can still use it using the drag and drop set up though

The problems we are able to solve using zoho desk are primarily on the user side. Using it as an all in one support desk, we have access to customer inquiries from all channels including social media.

Zoho is neat, user-friendly, and easy to pick up. I love that it can be optimized to user's requirements and show only what is important to the user in the reporting section.

One thing that I am finding difficulty with is the clarity of instructions for setting up certain rules (like round robin). There is nothing else that I can think of though. It is easy to use and provides everything required for the helpdesk to operate efficiently.

As a business, we require a centralized ticketing system instead of endless emails. Zoho will provide a solution to emails being lost and communications not picked up as soon as required.

la semplicità del portale. Aiuta tantissimo tenere traccia di tutte le attività

il formato data e ora non sono in 24 ma in formato AM/PM

gestione degli interventi tecnici

Its a good tool to control all the incidents, events and help that a customer needs, we can control all the activities regarding to give an excellent Service an customer satisfaction

we need more time to try and explore all the functionality that zoho desk can give us to improve our new customer service area, I think we can re-desing our process to achieve our goals in this issue

Basically to establish real control over our agents and people who have contact with our customers in order to give answers an solve any kind of problems leaving all the activities, tasks and work documented

I love the ability to customize the 'From' email/name.

There are, what seems to be, many options, and it seems a little overwhelming.

Getting customers to sign up and have an account to see their ticket status.

If you are used to Zoho solutions, jumping into Zoho Desk is very easy once you understand the configuration flow of Zoho Desk. Easy to configure, easy to personalize and with a lot of optionfor up-grading and up-scaling from a basic Help Desk to a holistic corporate solution thanks to integration with Zoho's solutions as CRM, Project Manager, etc.

Look & Feel is not a strength from Zoho, if you are looking for a great design and fluent UX solution, for sure Zoho is not the option, but... Are you searching to look good or to perform as a master

Customer Support management with a full scope of registry during the interaction with your customers. Multi access platform to be ready to act in the office or in the way - mobile