Unclaimed: Are are working at Zoho Desk ?
Zoho Desk Reviews & Product Details
Zoho Desk is a longstanding name in its category that offers feature rich automation tools that help make your agents job easier and more efficient. One of their most lauded features includes an AI assistant that can identity repeated keywords and opinions in customers’ text to analyze customer mood and sentiment. Such smart solutions are coupled with auto-tags for tickets. You can also send automated notifications concerning ticket progress, assign tickets to specific agents, and update records via the platform.
| Company | Zoho Corporation |
|---|---|
| Year founded | 2000 |
| Company size | 10,001+ employees |
| Headquarters | Chennai, Tamil Nadu |
| Social Media |
( 1 )
| Capabilities |
|
|---|---|
| Segment |
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Zoho Desk Pros and Cons
- There are plenty of reporting features that provide customer insights and agent performance data
- A range of templates are available to help you respond to customers quickly and effectively
- You get real-time insights into support operations
- There’s a good free plan for new users
- The wealth of features on offer can make it harder for beginners to pick up the software.
Compare Zoho Desk with other popular tools in the same category.
Easy to work with, simple and powerful, and easy to use.
There is nothing that I really dislike about the product, altho I would like to see some more customization abilities for the Knowledge/Help Center.
Zoho is helping us build a fully integrated Help center for our clients to use to find all the answers about our site and product.
The way to handle the tickets and the notifications
More video tutoriales would be great as well as training material
wea re facing issues to trace the activities as well as the time for each task
My startup needed a ticketing system to keep track of client inquiries, and we like how Zoho Desk made the process simple. Within minutes, we moved our form submissions to Zoho Desk and began getting notified of new inquiries. The automation process to assign submissions to the correct team member was simple to set up, which made resolving client needs quick and efficient. Can’t say much more than “Thumbs Up!”
There are mentions of a free version of Zoho Desk, which isn't easy to navagate to through the Zoho site. I eventually found the page using a web search. Glad there is a free version, bummed it took some effort to find.
Zoho Desk created a way for our team members to be assigned client inquiries based on specific topics, track communication, and close tickets. Previously, we assigned a single email address to web forms and had minimal oversight to verify if and how client inquiries were resolved.
los tiket muy amigables en la ora de operar la atencion de servicos a epmresas la interfas muy amigable para los tecnicos en general la gesion de reportes muy completos
aun no encuentroi desventajasn el tiempo que toma configrar toda la interfaz, alguna falta de botones mas a la amano que se pueden ir modificando y solo eso por uqe
la centralizacion de los procesos en el negocio y la documentacionm de todos los aspectos necesarios para un buien control en el negocio de sercisior sde ti y otros
La rapidez con la que nosotros podemos comunicarnos con nuestros clientes o usuarios, la sencilles para distribuir el trabajo y sobre todo lo estable de la plataforma.
Por el momento no hemos encontrado nada que nos disguste, solo dejaria el comentario que me gustaria quew tuviera un poco mas de perzonalicacion en lo estetico, por que este aparatdo se siente limitado al tema light/dark.
EL centrificar todo mi trabajo en una sola app me ayuda a ser mas efectivo y estar revisando mi trabajo asi como el de mis colegas, antes teniamso que usar hasta 4 app solo para tener controlado todo.
Ticket system was very easy to learn and orgized
we had a minor problem with attachments but it was quickly resolved by the support :)
it organized our customer service
O sistema é muito prático e fácil de utilizar, diferentemente dos concorrentes, todos conseguimos acessar e aprenteder facilmente tudo que precisávamos. Melhorou muito o rendimento da equipe.
O atendimento do setor comercial deixou muito a desejar. Desde o início até decidirmos contratar o Zoho Desk a nossa experiência não foi boa. MUITO inferior ao atendimento do comercial dos concorrentes.
O Zoho Desk está ajudando na praticidade e agilidade da nossa equipe em relação ao atendimento dos nossos clientes. O tempo de resposta melhorou e a produtividade aumentou.
Comfortable Interface, Mutilpe Option for users
As there is no dislike to tell about the desk.
Need to explore some more on this
All comunications between our support desk members and the client are all in one place with regards to a support ticket.
To be honest, not been using it long enough to make any negative comments.
Will allow client to raise a support ticket and all members of our support team will be aware. Saves having to forward emails arround the company.
this is a user friendly application. all features are useful features.
nothing to say about dislikes. all are usefulfeatures.
customer help desk.