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Avature CRM
4.4
(96)
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Avature CRM Reviews & Product Details

Avature CRM Overview
What is Avature CRM?

AvatureCRM is a pioneer in CRM technology that features a highly configurable enterprise SaaS platform ideal for acquisition and talent management. Its AI-powered solutions provide sourcing, recruitment marketing, applicant tracking and video interviewing capabilities, employee referral management and more. Avature delivers its key services from its private cloud and has data centers across Europe, US, and Asia. 

Company Avature
Year founded 2005
Company size 501-1000 employees
Headquarters New York, NY, USA
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What Avature CRM is best for?
How does Avature CRM compare to Act!?
What are the pros and cons of Avature CRM?
Avature CRM Product Details
Capabilities
API
Segment
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Avature CRM Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
Avature CRM Media
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: September 07, 2024
Avature CRM Logo
96 Avature CRM Reviews
4.4 out of 5
Enterprise (> 1000 emp.)
Nov 30, 2016
 Source
Overall Rating:
5.0
KB
Kate B.
Manager, Talent Acquisition Operations
Share
"Big Avature Fan!"
What do you like best about Avature CRM?

I love the customization Avature provides. No matter what situation you have, there is a way to configure Avature for what you need. I also love the reporting feature that lets you take a report that captures real time data from the system and export it to an excel spreadsheet. The spreadsheet can be refreshed so that even non-Avature users can have real time data. The dynamic reports are fantastic!

What do you dislike about Avature CRM?

Offer letters are hard to manage. We often have one-off paragraphs the we need to add to offers letters and the way the letters are set up, it is not easy to accommodate. This would be solved if they were able to create offer letters in word instead of PDF.

What problems is Avature CRM solving and how is that benefiting you?

We have implemented several of Avature's modules: ATS, Internal/Referral portal, Hiring Manager Portal, Agency Portal, and Campus & Events, Through these portals we have gained better insights and have been about the streamline our processes.

Enterprise (> 1000 emp.)
Nov 30, 2016
 Source
Overall Rating:
5.0
GH
Gina H.
Senior Corporate Recruiter
Share
"excellent, I enjoy working in Avature, it's a great tool"
What do you like best about Avature CRM?

It's very easy to use with great step by step features

What do you dislike about Avature CRM?

NA, I have not seen any issues, I really like using the produce so far

What problems is Avature CRM solving and how is that benefiting you?

tracking candidates acurately

Enterprise (> 1000 emp.)
Nov 30, 2016
 Source
Overall Rating:
5.0
Kristopher H. avatar
Kristopher H.
Senior Technology Support Specialist
Share
"Comprehensive, easy-to-use platform"
What do you like best about Avature CRM?

I love the flexibility of the platform. I can make changes on the fly and have the system up and running for a client in less than a week in some cases. I find the UI very intuitive and easy to navigate.

What do you dislike about Avature CRM?

Probably my only real desire would be to have a more robust report writing tool, right out of the box. I have not had any experience with the Report Builder yet, so that might change my mind.

What problems is Avature CRM solving and how is that benefiting you?

We are able to get a our recruiting teams up and running quickly, and with little guidance as the platform is easy to learn. For us, Avature is a great sourcing tool that let's us build up pipelines of candidates that would otherwise prove difficult.

Mid Market (51-1000 emp.)
Nov 29, 2016
 Source
Overall Rating:
5.0
CG
Chris G.
Head Of Senior, Professional And Specialist Resourcing
Share
"Avature CRM"
What do you like best about Avature CRM?

We are able to make changes quickly, users and administrators love it.

What do you dislike about Avature CRM?

Some of the development/implementation is slow (portals/reports etc)

What problems is Avature CRM solving and how is that benefiting you?

Hiring manager reporting has probably saved a few hours of recruiter effort on each vacancy worked on.

Enterprise (> 1000 emp.)
Nov 29, 2016
 Source
Overall Rating:
5.0
CH
Chantelle H.
Executive Research Partner
Share
"New user of Avature"
What do you like best about Avature CRM?

Dropbox functionality means we can upload CVs and populate the fields of a candidates record with ease. Similarly importing candidates from LinkedIn via 'Import Link' is great.

What do you dislike about Avature CRM?

That you can't edit documents once they have been saved to the system. I also don't find the list view all that easy to work from, if you're working through calling a list of candidates.

What problems is Avature CRM solving and how is that benefiting you?

We're increasing direct sourcing through using Avature, and making sure are up to speed on data governance.

Enterprise (> 1000 emp.)
Oct 12, 2022
 Source
Overall Rating:
4.5
SS
Susanne S.
System Specialist
Share
"Powerful and handsome Platform with many possiblities of customizing"
What do you like best about Avature CRM?

Automatic Workflows for different target groups. Information can be presented in Dashboards with lists and powerful reports. So many ways to configure the tool. Insights in Integrations to other systems.

What do you dislike about Avature CRM?

Lack of transparency when it comes to Releases and updates on Avature side. Unexpected changes lead to defects and hours of researching. Lack of support through Account Management. Advise and information to improve the instance and use new features is missing.

What problems is Avature CRM solving and how is that benefiting you?

Providing much flexibility to change business processes easily. Configuration changes in production can be made every day. The Admin herself can manage integrations. Workload is reduced due to many automatic steps.

Enterprise (> 1000 emp.)
Oct 04, 2022
 Source
Overall Rating:
4.5
MK
Mirco K.
Hr System Specialist
Share
"very versatile application through which many processes can be simplified."
What do you like best about Avature CRM?

the possibilities offered by the application. - Automation of contracts - Design of your own dashboards - Scheduled mailing of lists and reports - flexibility of portals

What do you dislike about Avature CRM?

for newcomers the application is sometimes very confusing, you don't know exactly where to find what. - Wizards - forms - views - etc. sometimes it is hard to find out mistakes

What problems is Avature CRM solving and how is that benefiting you?

Avature has a large roadmap on which many functionalities are noted, many of those can also help us in our daily business and simplify it significantly. One example is the Portal Builder, which we are very excited about. Here, customers are offered additional possibilities to work more independently without having to go to Avature in each case.

Enterprise (> 1000 emp.)
Sep 01, 2022
 Source
Overall Rating:
4.5
Marc S. avatar
Marc S.
Projectmanager
Share
"Flexible product with extensive list of solutions"
What do you like best about Avature CRM?

The breadth and depth of its solutions to solve our business needs. There always is a solution to your question.

What do you dislike about Avature CRM?

The lack of adequate consultancy to implement said solutions in line with our business needs. Avature has valuable technology expertise, but not necessarily in-depth recruitment expertise.

What problems is Avature CRM solving and how is that benefiting you?

End to end recruitment and various other solutions like grad management.

Mid Market (51-1000 emp.)
Aug 30, 2022
 Source
Overall Rating:
4.5
Neeta Patel  R. avatar
Neeta Patel R.
Manager Tech & Advisory Consulting
Share
"Great flexibility and easy from a UI perspective"
What do you like best about Avature CRM?

I like the fact that there is a lot of flexibility with the configuration side of Avature and that they have regular releases and feature

What do you dislike about Avature CRM?

From when I used Avature last, the cost was sometimes an issue. When there are releases, it's not obviously what is free and what needs to be purchased

What problems is Avature CRM solving and how is that benefiting you?

Nothing at the moment as I'm not working on an Avature project at the moment

Enterprise (> 1000 emp.)
Jun 30, 2022
 Source
Overall Rating:
4.5
Ashutosh T. avatar
Ashutosh T.
A Cser
Share
"AVature As an ATS is one of the best Applicant traking systems that one can use."
What do you like best about Avature CRM?

Avature is highly user-friendly. adding candidates is easy, linking them to pipelines and jobs is easy. The user interface is simple yet inclusive of features. finding details about the candidate is very easy at anyplace in the ATS.

What do you dislike about Avature CRM?

there is no option for bulk uploading resume. the avature ats needs one to add each candidate one by one and link them to the job id. this makes having recruitment events difficult.

What problems is Avature CRM solving and how is that benefiting you?

I am using the avature to keep a tract of applicants and sourced profiles for my job requirement. the software has worked as good as bullhorn or jobdiva that i used in the past.

Enterprise (> 1000 emp.)
Dec 21, 2020
 Source
Overall Rating:
4.5
Jason B. avatar
Jason B.
Executive Director & Principal Talent Consultant
Share
"Best learning of the "virtual season"
What do you like best about Avature CRM?

Not provided

What do you dislike about Avature CRM?

Not provided

What problems is Avature CRM solving and how is that benefiting you?

Not provided

Enterprise (> 1000 emp.)
Feb 11, 2020
 Source
Overall Rating:
4.5
SW
Sebastian W.
Founder
Share
"Modern UI paired with a lot of innovative features and flexiblity"
What do you like best about Avature CRM?

- The recruiting process can be talored to your own needs. Configuration of the system allows for alomost every possible workflow including a variety of actions such as email, forms, etc. - High amount of automation can be accomplished (e.g. emails, time based actions, etc.) - Speed of implementation: As a SaaS product, Avaturte can be implemented in a very short amount of time compared to traditional software solutions - Quality of imoplementation consultants

What do you dislike about Avature CRM?

response time of support: takes too long to react to critical issue stability of solution: number of errors/issues seems to be quite high

What problems is Avature CRM solving and how is that benefiting you?

- mass hiring needed a new ATS to cope with the requirements - more process flexibility Benefits: better Time to Hire , user satisfaction, Flexibility

Enterprise (> 1000 emp.)
Sep 28, 2018
 Source
Overall Rating:
4.5
DM
Dana M.
Manager, Talent Engagement Solutions
Share
"A consistent winner"
What do you like best about Avature CRM?

Time and Time again, we compare avature to other CRMs and Avature consistently wins.

What do you dislike about Avature CRM?

I wish there was more customization as far as design and layout with the landing pages we have built in our specific program

What problems is Avature CRM solving and how is that benefiting you?

Candidate management, pipelining, engagement

Mid Market (51-1000 emp.)
Dec 01, 2016
 Source
Overall Rating:
4.5
GK
Greg K.
Executive Vice President
Share
"Still the Best."
What do you like best about Avature CRM?

The product continues to perform and evolve. The Avature team have kept a strong focus on their client base and core competencies, while continuing to improve and innovate. They listen to and legitimately care about their customers. I think this really helps them with their product roadmap and it certainly makes them easy and attractive to work with.

What do you dislike about Avature CRM?

There are discrete capabilities related to recruitment marketing that they continue to evolve and they've had their growing pains, but you simply can't be all things to all people and every provider struggles to keep pace with growth.

What problems is Avature CRM solving and how is that benefiting you?

We use both the CRM and ATS products. Being able to automate and adjust search strategies is critical to us, as is the ability to easily search for and correspond with sourced and applied candidates. Finding and engaging large and diverse pools of talent is very important to us and Avature makes it easy.

Enterprise (> 1000 emp.)
Dec 01, 2016
 Source
Overall Rating:
4.5
NS
Nigel S.
Senior Vice President Rpo
Share
"Avature CRM & Event Management "
What do you like best about Avature CRM?

Avature product is very configurable and enables great measureable value in a global solution.

What do you dislike about Avature CRM?

The need for clients to learn how the system works to really get the maximum value through the implementation phase. Avature have great solution consultants that know the product very well but when the rubber hits the road its down to the client to define the need and when they may not fully understand the product, (you don't know what you don't know) there is a risk that the end configuration is not fully optimised.

What problems is Avature CRM solving and how is that benefiting you?

We are aiming to improve recruitment brand position, drive a consistent quality of candidate experience with a segmented process to meet the needs of junior through to exec hires.

Enterprise (> 1000 emp.)
Nov 30, 2016
 Source
Overall Rating:
4.5
Wendy H. avatar
Wendy H.
Corporate Recruiter
Share
"Avature for the Win"
What do you like best about Avature CRM?

Avature is very customizable and the workflows make the system very user friendly. The job and people lists are great for data reporting and the candidate profiles have a great format.

What do you dislike about Avature CRM?

There have been a few small kinks in the programming, but they seem to be resolving over time.

What problems is Avature CRM solving and how is that benefiting you?

Definitely ability to track candidates and progress of reqs, Avature makes visibility to hiring managers strong which was definitely lacking prior to implementing Avature.

Small Business (50 or fewer emp.)
Nov 30, 2016
 Source
Overall Rating:
4.5
RR
Rick R.
Founder And President
Share
"Very good experience "
What do you like best about Avature CRM?

I like the flexibility of the Avature Product. Also, David Pumpelly has been great to work with.

What do you dislike about Avature CRM?

There have been a few times during the implementation phase that it took longer than expected but in fairness we have asked for a lot of creativity.

What problems is Avature CRM solving and how is that benefiting you?

Avature is a part of our product solution integration platform that we use to build proactive talent clouds for our customers.

Enterprise (> 1000 emp.)
Nov 30, 2016
 Source
Overall Rating:
4.5
CP
Chris P.
Senior Manager Experienced Hire Recruitment
Share
"Avature CRM - Managing data succesfully to achieve direct sourcing success. "
What do you like best about Avature CRM?

Complex functionality with an easy to use, intuitive user experience. Avature CRM is the perfect companion to our recruitment function in best managing current and future talent. Actively supports direct sourcing strategies, which is essential in this cost conscious climate.

What do you dislike about Avature CRM?

Would be good to have better integration with other platforms such as Linked in.

What problems is Avature CRM solving and how is that benefiting you?

Diversity & Inclusiveness is a huge focus for us as a firm and by using Avature we have been able to actively target and mine data based on some protective characteristics. We've only just scraped the surface with this and can see this benefits of this vastly increasing.

Enterprise (> 1000 emp.)
Oct 08, 2020
 Source
Overall Rating:
4.0
RC
Romi C.
Founder
Share
"A solution with a lot of potential to engage candidates and in parallel the Recruiter community"
What do you like best about Avature CRM?

Ease of use. As a client, I find it quite flexible to meet the ever growing needs of our various markets. Learning curve is not a concern. Our Recruiters and SUs community got reasonably good hands-on in decent time. Support mechanism is good and TAT from the tech support is reasonably quick.

What do you dislike about Avature CRM?

Lead time in providing the requirements/features not in Avature is on a higher side. With ever changing needs and competitive environments, Avature needs to be more agile when it comes to fulfilling the business critical requirements. Sometimes, there are multiple teams for us to refer to - Consulting, Tech support, Account Management. I think there should be a single SPOC towering all 3 so that we can raise our concerns/issues in more suitable manner and at right forum.

What problems is Avature CRM solving and how is that benefiting you?

Candidate experience has improved with the use of Avature. More interactions are expected with multiple integrated modules like ATS, CRM, Onboarding, Referrals, et al.

Mid Market (51-1000 emp.)
May 08, 2020
 Source
Overall Rating:
4.0
Hilary W. avatar
Hilary W.
Director Of Global Talent Acquisition
Share
"Great ATS!"
What do you like best about Avature CRM?

I really like Avature reporting. You can get very granular.

What do you dislike about Avature CRM?

You need to be very tech savvy to understand it quickly, unlike other ATS Tools.

What problems is Avature CRM solving and how is that benefiting you?

It's great for Data Analytics.