Avochato Reviews: 4.4/5 — Solid Choice

Avochato has a great interface that is very easy-to-use and great for sales teams. I love that it has flawless auto-assignment rules along with solid reporting to show who is responding to their leads in the system the quickest. We are also very happy with the way that new users can quickly learn the program in a matter of just a few minutes after a quick training w/ myself.

Have not really found a dislike just yet. Great service at a great price! Happy with everything that Avochato is able to do for us.

We are solving the issue of having to manually assign new leads to sales people as they come in. Avochato takes care of this process easily and quickly for us. Avochato works well to give us more power to have flexibility and transparency into our SMS Marketing Campaigns on a monthly basis.

I love how easy it is to communicate with people in the app! It is also very easy to communicate with people on the website. Makes communication very easy when you’re trying to communicate with a lot of people.

Nothing it’s honestly great. Nothing really to change. The only thing That would be good for changing is having a way to copy and paste more efficiently.

More efficient comminication! Easier to text a massive amount of people in a short amount of time.

Easy to use for staff and easy to train volunteers to use! We have been able to connect with so many of our church members through the text conversations (via Slack integration), and keyword setup for ongoing subscriptions.

There hasn't been anything that we have had trouble with after using Advochato! We have really enjoyed our experience and look forward to using even more features in the future!

We are connecting people in our large group gathering to be able to text in prayer requests, questions, and/or using the keyword function for daily devotionals, next steps, and so much more!

It is super easy to use, you don't need an army of volunteers/employees to use it. The pricing tiers are easy and transparent, and their technical help is so fast and great. They even texted me to let me know I was going over my plan so I didn't overspend.

I don't have much improvement to the tool.

We have used it for client engagement, for political mobilizing, and for team coordinating. The tool saved us time, and it was key to keep engagement and respond to questions we didn't know the subjects had.

This really helps businesses improve communications with their Customer

The UI could be better. Everything else is good

Communications with customers is much faster and easier now.

Automated responses, voicemail option, tagging

Could be a more detailed walk-through, but otherwise good

Mass text messaging is very helpful.

I like the fact that Avochato integrates with Slack so that I get instant notification even if I'm not logged into Avochato at the time. I also like the ability to create canned responses templates which really speeds up customer request processing which in turn helps improve overall customer service.

It would be nice to be able to filter incoming phone call notifications and only have SMS text messages and and web chat messages be displayed.

SMS and web live chat integration.

The software is super slick and very reliable. The speed and ease of setting up a campaign and importing large CSV files is top notch. The CRM data is auto-populated and works flawless. The best part is how quickly Avochato customer service replies to requests and helps out.

The website widget is not the best for mobile push notifications.

Mass Broadcast texts to clients and gaining repeat buyers

Its so easy to send out broadcasts and be able to text employees during busy hours. Its easy for everyone in the department to see what someone sent or if we have been in contact with the same person before. I like that you can use it on your phone or a desktop.

Sending a picture would be better if you could just copy and paste rather than send as an attachment. Read receipts would be great too!

Being able to communicate in masses and being able to see history of conversations helps a lot! Most people prefer to be texted rather than called and it has cut down on our outbound calls.

So easy to use - they made a great product. I taught myself how to use it in an hour and my team was off to the races even faster. It’s helped us close more business - well worth the cost.

Haven’t had any problems either Avochato yet - customer support has answered all our questions right away

This has changed the way we communicate with our customers across sales and customer support. We used to leave voicemails and never hear from customers again - now we use Avochato and we are reaching customers 5x more than previously and closing deals in weeks instead of months. Customer support can handle more inquiries - Avo is a game changer

We can contact our guests easily with information, without imposing on their vacation!

At first I got an email after mass texts went out (as soon as they went out). I do believe that is fixed now.

Imagine being on vacation on the OBX of NC! The last thing you want to do is be in an office or have your phone attached to your ear. With a simple text through Avachato we are able to answer questions and communicate with guests while they are sitting on the beach!

The functionality is easy to understand. As a non-tech founder, I find often confused on how certain integrations/api calls work. The team and their platform make it simple!

I would've like a longer onboarding process in the beginning and something reviewed

Communication with my customer base from my remote team members.

Texting with ease instead of calling and getting a voicemail. The contacts are easy to find and you can broadcast a message like a BCC to numerous people at once.

Needs an automatic response with key characters

Sending balance due texts instead of leaving a voicemail no one checks or sending an e-mail that is only checked once a week.

Ease of use. Super easy platform with many features. It is really self teaching, as there is not a ton of capabilities. The ease of use is great for recruiters who are swampped with other tasks.

Wish it did more. Hard to have an ATS, CRM< and this tool. It would be great if it was easily implemented with another tool. It is hard to manage numerous recruiters in different tools. For example you could have one recruiter texting the same people from numerous tools which makes it a bit complex.

Quick texting to candidates. We like that it is easy to text them and organize them based on events. Also, it is great to be able to give candidates at fairs a text code to stay in touch with us and follow up with the candidates. When there is a long line at a fair, it helps to have a text code to them.

Easy website to navigate. The android app is just as simple.

no mobile site available... yet I hope. Would like to see this feature in the future for even easier access

we use it to send out updates during after hours calls to our clients as needed. it's a great way to communicate without the need for email or a strong data connection when you're on mobile

I love how easy it is to use. It is very user friendly and the most effective app I've seen. Others don't come close.

If I had to change one thing about his app, it would be the video uploading.... it is probably in the works and once this feature is added, this app will be unstoppable.

In today's society, every customer has a phone attached to there hip. This chatting system allows you to contact these customers quickly and efficiently. Not everyone checks their emails everyday, but with a quick text, the customer can be reached/notified.

I love the way you can broadcast a message at a certain time and also filter your messages to sort whatever need you may need.

Old fashioned format style, make things a little more minimalist looking. I also do not like how the website will sometimes be a little slower, so maybe making the website function faster. I was also somewhat confused when first using it, I would have liked to have some of the tools to be fully explained so I could make use of all the features available.

Able to find out what contact do not want to be contacted with they're easy messages system

Quick Setup, Ease of use. Incoming 'tag' capability

Integration with other platforms. Critical to be able to manage the entire customer management process

Communication with customers who do not check emails or answer phone calls

Broadcoast messages. It allows me to send multiple msgs to our costumers.

Contact organization. It would be great to organize them in another way.

I an always keep in touch with our costumers in an easy and fast way.

Being able to make call to US numbers even if I'm not in the US

Sometimes it's slow and it doesn't load well

Having remote team

The dashboard is great tool that we use daily to communicate effectively with our staff and the patrons in our facility.

I'm not a huge fan of the fact that when people use the number as a traditional phone and call it, that the system takes a voicemail, most of the time that is difficult to use, but that is more of an error on the side of the patron.

We are using this as a communication tool with our patrons in our Conference Center. As our spaces have grown and our usage has increased, finding an effective platform that allows us to effectively communicate with our students on a medium they are familiar with has been a huge help, but also the overall flexibility to the dashboard and how it has help us to become a more versatile office and more nimble in that process as well.

It connects with zapier and slack and has a great interface

nothing yet! Everything so far is very intuitive. I wish the zapier features were available at lower tiers

How to connect with clients in a personalized manner at scale

Very personal with messages and get built-in tools to optimise the automation and user experience

that you cannot kickstart a survey, otherwise very pleased

to get a more personal and direct touch with customers

We were looking at different SMS services to help with recruiting and contacting job candidates. Niche services charge a premium for being candidate-friendly, but honestly Avochato gets everything done at a fraction of the price.

One thing we don't like is their web widget which isn't very helpful. It isn't very noticeable on the page; all you see is a picture of an Avochato which doesn't tell anyone that is actually a chat icon. Would be cool if Avochato did more than SMS and could integrate web chat and FB Messenger

We use Avochato to communicate with job applicants.

After using several sources we found avochato experience to be second to none. The software is easy to use, the customer service is amazing and Ryan is a huge help - highly recommend.

When we started we had to send more messages than normal, it failed at first however Ryan and his team went in and made changes to accommodate and had us live in just a few days.

SMS communication with customers along with phoning. We replaced Ring Central. Great up time and little headache training staff due to ease of use.

Avochato's functionally is probably the most user friendly text messaging platform on the market. While they offer very robust features, their team really takes the time to ensure proper training, guidance, and set up is impletened as to not effect any business operations. Everything can be customized to the users preferences and there is not one down side to their application.

There is nothing to dislike! If I had to pick something, it would be we did not partner with Avochato sooner.

By partnering with Avochato, my business relationship with them has increased not only new revenue sales, but increased revenue with our existing customer base. The synergy in our relationship has brought deliverable applications and user friendly experiences to our end users.

We have used Avochato for over a year now and it has opened many doors for us. Being able to text with potential clients is Great!

There's not anything I can say I dislike about Avochato.

It's has allowed us to get in front of ppl we weren't getting in front of by email. People enjoy texting as a means of communication. Great option to give clients.

I love the fact that it addresses the fact that in todays age, email is a dead tool, but texting is universally used. Give my privacy, give me a CRM, and give me the ability to do it all from my bowser and phone and you've got a winning product. Everyone texts. Even my 65 year old Grandma texts. This gives me a business tool that allows me to capture that. On top of that 11/10 support! Every time I've reached out about an issue it's been solved. Usually it's my own error, but the support is just fantastic!

The mobile app makes me log out and in every once and a while. Also, you can't edit a contact once you add it on mobile which drives me a little nuts! There should be that option. It would also be nice if I could also have read receipts but Im not sure that tech is even possible. Lastly, whenever I call someone from Avochato, I can't use the key pad dialer for extensions.

When I meet people irl, instead of asking for an email or biz card, I can just text them immediately and create the relationship. Benefits: It's a CRM on my phone, with phone features. AMAZING. I can have my number on my business card and not worry about creepers hitting me up on my personal line and harassing me. (this happens!)

it's one of the best ways to have my business communicate with our providers and customers. they have a very efficient and fast-responsive customer support. The overall experience is positive for all of our team members. I can identify which of my team members last contacted a customer or a provider, the duration of the calls. I can go back to over one year voice messages. I can close those contacts I'm no longer interested in but also reopen them if I need to. It lets you connect with automation tools, which is awesome.

On the smartphone-app I'm not able to see my contact's tags . I can't have conference calls nor forward calls. Probably integration with my CRM would be awesome,

Some of my customers prefer texting as the have a busy fast-pacing life, and most VOIP platforms fo not offer this, avochato does, and it even lets you broadcast and schedule your texts! you can take incoming calls.

The ease of use to connect with our hundreds of customers. Allows us to chat and resolve issues in a timely and friendly manner.

Nothing so far! Everything is to our liking!

Allows us to connect with our customers immediately with ease, really a step up in our guest/customer service department.