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Avochato Reviews: 4.4/5 — Solid Choice
Avochato is a live chat and messaging software for companies of all sizes. It offers customer review management, response management, review monitoring, and reporting functionalities within a single platform. It is versatile enough to cater to various industries, including insurance, home care, real estate, auto dealerships, logistics, delivery services, and e-commerce.
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Compare Avochato with other popular tools in the same category.
Having client communication all in one place, available in a message thread. As well as call forwarding directly to my phone so I don't require more than one device.
Needs improvement in terms of sending preset messages to certain groups of contacts on certain days, weekly, biweekly, monthly etc.
It acts as another point of contact for our customers.
Avochato allows you to get in touch with who you need to in the most simple way. Response rates are higher and with ease.
Platform can be a little difficult to manage with the organization of text lists.
Getting in touch and reach outs are more effective. Response rates improved.
Really liked the convenient user format. Would recommend it
Nothing in particular. We used it and were happy
Getting texts to mass market and then engaging in responses
The flexibility of list set-up and delivery rates.
Limited number of characters per credit.
Able to reach out to potential clients with a better open rate than email.
I enjoy the way that Avochato is organized, so that one can seamlessly click between conversations and different numbers.
Though Avochato is a great program, it is very new, and therefore has some growing pains and bugs, as is to be expected. However, Avochato is very good at resolving issues that are brought to them.
Some sorting issues, etc. Benefits are tagging, searching easily, switching easily between numbers.
The chats come in very fast and the search by keyword is huge when re-engaging past customers
No more zooming in for pictures is not good. Tags can be tough to delete if not an admin. Need more tools for non admin people.
Makes the outreach very quick and easy, can customize the chats and names.
The ease of having one place to communicate with clients, staff, etc.
The application itself is a little cumbersome and not super user-friendly, but most can figure it out.
It provides me an avenue to communicate with clients in my locations that are not staffed fulltime. Clients can easily inquire about products, etc.
Easy and simple to use. Text pops up so you can't miss it and alerts you.
I would like for it to be able to be used in an app and not an open tab.
We are reaching a wider range of busy customer that don't have time to sit by a computer.
I like that the interface is easy to use and easy to filter the results I want to see.
I dislike that I can not get rid of the last conversation that occurred on the right side of my screen if it is not in a closed status.
It just adds one more point of contact for our customers to get a hold of us.