Avochato Reviews & Product Details

Avochato is easy to set up and even easier to use. From one-off messages to individuals, to broadcast messages to hundreds, this tool make it easy to communicate with people in the US and internationally.

Sometimes the process of uploading a contact list or identifying specific contacts for broadcast messages can be a little clunky.

We needed a texting tool that allows for individual and broadcast communication to a global audience, and Avochato gives us all we need for that.

I love that our customers can reach us and no matter who the Assigned CSR is Management can see the incoming message and address.

I haven't really found a downside. Don't think I will at this point

Open Lines of Communication between my employees and our customers.

I cannot recommend Avochato enough. If I was forced to only use one channel to communicate with customers between email, phone calls and SMS, I would go with Avochato. Our engagement rates with Avochato are higher than email and phone calls combined - and our engagement rates were already quite strong.

If I'm being nitpicky, there are some UX/UI issues with the mobile app that will almost certainly be cleaned up in future updates. That said, the app is still incredibly effective for managing campaigns and touch points on the go. I would highly recommend Avochato even without a mobile app - its magical.

With Avochato, I've found a tool that allows me to engage quickly with leads and customers through a channel that I previously only reserved for VIP clients due to the pain/confusion of mixing personal SMS with work - plus the challenge of manually importing contacts and mass messaging was unscalable. Avochato has boosted engagement by 30%+ and we haven't begun optimizing our outreach copy. Customers who were previously difficult to engage are thrilled to leverage SMS to learn more about our solutions.

The avochato platform works consistently, as designed, with (in two years) zero downtime. The API is simple to use but has methods for all the functionality I need. The team is responsive from sales to development. Everyone is appreciative of my business (and keep in mind I'm a small business with 15 employees) and treats me like an important client. Ultimately, avochato fills a fantastic space as more and more business conversations move away from e-mail to SMS.

There were one or two small issues during our setup with the avochato integration with Slack. Some of our frontline staff use avochato only through slack and do not touch the avochato dashboard. The slack /avo command wasn't working as expected. I brought this to the attention of the development team. They promised me a timeline for a fix (one week I think), then provided me an update when the issue was fixed faster than previously expected. This kind of communication and pro activeness is what makes me excited to work with the avochato team

Our customers (and potential customers) want to interact with us through text more than through e-mail and it's reaching a point where interacting with us through text exceeds other channels. Avochato allows each customer to feel like they are interacting with someone on a cellphone in a very personal fashion, when in fact, they are interacting with a team. This happens so seamlessly with avochato. This is what really adds value in the sales process. Also, the webchat feature is a huge plus—basically it moves webchat onto the customer's phone and into a SMS thread instead of having to keep your browser open—plus that's a simultaneously seamless way to capture a potential lead's cell phone number right off the bat.

The Avochato Customer Success team interactively listens to your goals, challenges and observations to provide best case use answers. If an answer is unknown, the team does not shy away from expressing it. They will connect you with a Subject Matter Expert to achieve your desired goal. Their rapid response and thorough explanation has been key to our growth!

We see ‘dislikes’ as feedback for improvement on functionality of the features. We understand that our observations and requests may only fit our industry and not as a whole.

“Promoting dialogue” We love the personal relationships that have blossomed from our implementation. Our teams meet biweekly to discuss observations and challenges, giving real time status updates of their roadmap and suggestions to their engineering teams. We are also a fan of their blog including release notes!

Lead Capture via text. Helps with anti social & new generation leads. Some people are reluctant to speak to sales people over the phone because it can be intimidating, but once you've had a chance to warm the lead up via text, it becomes easier to connect with the lead.

When the phone calls come in, they take awhile to transfer. I feel like maybe the phone has rung for too long before I get the first ring on my phone. I wish it transferred instantly so that I could have a higher chance of converting the lead.

It's generated a ton of real estate leads from my For Sale signs. It's a great way to achieve new business from listings.

I like the ability to customize widgets and integrate wiht zapier.

I wish there were more settings as far as alerts, a way to create groups inside of an inbox.

Client communication and reviews.

Fits our needs very well. Our organization has multiple retail locations selling luxury goods. Avochato provides a great easy to use platform for our sales team to keep in touch with clients and ensure replies are never missed.

I do wish Avochato provided analytics on the entire organization instead of single accounts.

Avochato provides a single point of contact via text messaging, which many clients prefer.

Easily integrates with Salesforce and slack as well as almost all CRM’s. Clear and easy way to track texting conversation.

Honestly with this product there are not a lot of complaints. The only one I might have is that they don’t advertise enough for all those people who don’t know they need it yet.

Never been able to schedule our text messages from my phone or set up keyword responses or auto replies.

The broadcast feature is by far the best feature. It's super easy to send texts to a specific group of people.

Anything that I had an issue with has been resolved since we started with Avochato. I was even a beta tester for the new version of the app...which was one of my issues before this new version was released...I didn't like that it was not the full version. Now, it's all fixed!

People respond to texts way more often than an email.