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Avochato Reviews: 4.4/5 — Solid Choice
Avochato is a live chat and messaging software for companies of all sizes. It offers customer review management, response management, review monitoring, and reporting functionalities within a single platform. It is versatile enough to cater to various industries, including insurance, home care, real estate, auto dealerships, logistics, delivery services, and e-commerce.
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Compare Avochato with other popular tools in the same category.
The instant value! It took hardly any time at all for our team to get used to the platform and start communicating with our customers which has allowed us to provide next-level service. It has been a real game changer.
Honestly, we feel as though we have gotten exactly what we signed up for and more, no complaints. Love working with Ryan too!
Connecting with our customers. We have never had more ways to get in touch wiht one another so it is important to stay on the cutting edge of technology and communicate in the way customers want to be communicated with.
My team and I are seeing tremendous results using Avochato for recruitment advertising and direct recruiting efforts. it is by far the best platform we have used.
the notifications need to be by user and not by phone number alone.
recruiting
Being able to set up so many contacts for broadcast really helps out for appointments.
Not being able to search the broadcast by telephone number, and also not being able to name templates
Scheduled text for reminders of appointments.
The simplistically of the interface and being able to communicate with our clients and team.
Wish I could schedule messages for our clients.
Our clients text more than they pick up the phone. We have to adapt with the our clients.
Allows us to provide a personalized experience for our customers. Really allowed us to take our customer experience to the next level
Nothing really. We have had a couple suggestions but they’re been promptly improved, like having the ability to see if someone else is viewing a text
Rather than taking the time to make a phone call, a quick text does the job more efficiently. It’s been beneficial in many ways including increased income, more personalized service
Avochato is easy to use and took little use to understand how to use it. I also liked that it integrated with Slack.
I still had to create tickets in Zendesk.
We were able to provide instant support for our people in the field. They would text and I could answer immediately.
Very easy to use. It is also very easy for our patients to use. We have noticed a decline in no show and failed appointments.
I really can't think of anything that I dislike.
Less appointment no shows.
Company is very responsive, and super helpful in responding to end user concerns and questions.
Any issues I had were remedied quickly by the support team
Overcoming bottleneck in sales process
The variety of different items being offered and the customer service follow up
Nothing at this moment. Everything is great so far
Automation texts
Ease of use and also working with that team
Reporting this far, but the team is feedback hungry and looking to make change
Increase conversion in salss