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Bitrix24
Your Business, Simplified
4.1

( 515 )

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Bitrix24 Reviews & Product Details

Bitrix24 Overview
What is Bitrix24?

Bitrix24 is an all-in-one solution for everything from customer relationship management, to task and project tracking. The platform promises the “ultimate workspace”, and provides virtually everything a modern business needs to stay ahead of the curve in the current digital landscape. Over 10 million organizations have chosen the Bitrix24 solution for their company today, and the service is currently available in 18 languages.

Company Bitrix, Inc.
Year founded 2012
Company size 201-500 employees
Headquarters Alexandria, Virginia, USA
Social Media
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Ask Questions about Bitrix24
What Bitrix24 is best for?
How does Bitrix24 compare to Pipedrive?
What are the pros and cons of Bitrix24?
Bitrix24 Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone, On-Premise Linux, On-Premise Windows
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Bitrix24 Pros and Cons
Pros
  • Great features.
  • Good CRM and phoning systems.
  • Convenient IP telephony.
Cons
  • Terrible reporting.
  • Poor customer service.
  • Struggles with uploading larger files.
Bitrix24 Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
Bitrix24 Media
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Bitrix24 Screenshots
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: November 26, 2025
Bitrix24 Logo
515 Bitrix24 Reviews
4.1 out of 5
Enterprise (> 1000 emp.)
Nov 23, 2018
 Source
Overall Rating:
5.0
RM
Rachel M.
Mid Market Relationship Partner
Share
"It ties all of the interactions in one place"
What do you like best about Bitrix24?

Not provided

What do you dislike about Bitrix24?

Not provided

What problems is Bitrix24 solving and how is that benefiting you?

Not provided

Small Business (50 or fewer emp.)
Aug 08, 2018
 Source
Overall Rating:
5.0
CM
Christine M.
Founder
Share
"Bitrix24 Review"
What do you like best about Bitrix24?

It's CRM - Customer Relationship Management Software. The CRM in Bitrix24 provides a platform to organise and track interaction with potential or existing clients, partners, agents and other contacts. Bitrix24 CRM is also accessible on mobile with its mobile app. So you can find the information needed whilst on the move. Bitrix24 Mobile App CRM allows creation or editing of CRM entries and invoices directly from a mobile device. You can use the product catalogue, browse client records, and even make calls from mobile.

What do you dislike about Bitrix24?

Some app integrations that are hard to add on Bitrix24. I cannot configure some apps like mailchimp. So I am not sure if this is on them or Bitrix24. Anyways, as long as the CRM works good.

What problems is Bitrix24 solving and how is that benefiting you?

Invoicing, timekeeping, company pulse or rating, forms, contact for clients, chat groups and calls. Improve task management. Sometimes the tasks with subtasks are hidden.

Mid Market (51-1000 emp.)
Jul 31, 2018
 Source
Overall Rating:
5.0
SM
Shaliah Ruth M.
Founder
Share
"Bitrix Review"
What do you like best about Bitrix24?

-One platform for many solutions - CRM, project management, time management Project and TASK management tool really good. -A lot of features. Free to use. Versatile and flexible A lot of integrations. -Powerful and all in one project management and CRM solution. -The platform provides robust modules for intranet services like conversations, photo gallery, wiki, files, calendars, and tasks.

What do you dislike about Bitrix24?

-The cost is a major hindrance for most small organizations. The company could also improve on their customer support. -All features are bundled together. There's no way to get CRM or project management separately. -A bit complicated to get used to as user and admin.

What problems is Bitrix24 solving and how is that benefiting you?

Sales department uses the CRM solution, developers use specific PM tools, marketing department often has to use both. Then, there is a third solution for instant messaging, a fourth solution for intranet or HR needs, and a fifth – for the whole company’s knowledge base. In some companies, decisions are made slowly and not very transparently. Bitrix24 solves this problem as you can use its enterprise social network and real-time communication tools (group chat and video conferencing plus Activity Stream intranet center) to get all the stakeholders in one place and make a decision quickly.

Small Business (50 or fewer emp.)
Jul 20, 2018
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Satisfied!"
What do you like best about Bitrix24?

It jas a nice interface, all the transactions go pretty smoothly and in general it is a great place to start your trading path

What do you dislike about Bitrix24?

Verification takes forever and this is very very sad., another point is when you trying to sell or buy at specific point it does freeze sometimes so you are ending with not so good price (for cryptocurrency)

What problems is Bitrix24 solving and how is that benefiting you?

Buying -holding-selling cryptocurrency

Small Business (50 or fewer emp.)
Apr 30, 2018
 Source
Overall Rating:
5.0
Kelly Fabriana L. avatar
Kelly Fabriana L.
Administradora
Share
"Bitrix24 is one of the best tools for partner communication"
What do you like best about Bitrix24?

Bitrix24 is one of the best tools of teamwork that allows us to contribute to the social communication through a very dynamic social network, it is the solution for the companies since it serves as manager of activities, it is useful because it integrates with the Web page of the S companies, has a very varied functionality allows to make call to customers, make invoices, send mail ...

What do you dislike about Bitrix24?

Bitrix24 is very dynamic this tool to perform simple tasks of work, has many functions that are favorable for small companies, since it allows to be used from your Web page this adapts to be able to better your communication with your clients and to realize Easier simple work tasks

What problems is Bitrix24 solving and how is that benefiting you?

Bitrix24 is one of the best tools of teamwork is easy to manage, allows to carry out several things at the same time in the daily tasks of work saving time and effort, improving our communication with the clients

Small Business (50 or fewer emp.)
Apr 17, 2018
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"My Favorite CRM"
What do you like best about Bitrix24?

Bitrix24 is easy to use. The chat is phenomenal and the app works really well. It is easy to add clients, create tasks, store files, send messages.

What do you dislike about Bitrix24?

After the updates, which are frequent, the app seems to not push messages to your phone. I've missed a quite a few messages because of this disconnect.

What problems is Bitrix24 solving and how is that benefiting you?

This is keeping the team I work with connected and on task. It's easy to create reminders for different users that notify them when their part of the job is coming due.

Small Business (50 or fewer emp.)
Mar 29, 2018
 Source
Overall Rating:
5.0
LD
Lauren D.
Founder
Share
"Workflow & Project Management Made Easy"
What do you like best about Bitrix24?

The complexity to which this platform is built out is insane, allowing managers to delegate tasks and include everyone on every project status at any given time of day. Chat, timecard, tagging of clients, data storage, you name it, project timeline automation, templates, email marketing - Bitrix seems to have it all and do it well.

What do you dislike about Bitrix24?

Sometimes the platform has slow days or technical glitches and tiny loopholes in the user experience that have been missed. We are lucky to have a Bitrix guru in our office to help solve for some of these instances.

What problems is Bitrix24 solving and how is that benefiting you?

This platform was very daunting at first but once its technical features are understood, it is unbelievable for managing task tracking and delegation. This allows us to talk easily with all members of our teams AND clients in one place in an easy, secure thread. Non-Bitrix users can still be a part of the workflow with email address inclusion.

Small Business (50 or fewer emp.)
Mar 27, 2018
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"With bitrix everyone is on track"
What do you like best about Bitrix24?

What I like the most in Bitrix is the possibility manage your work in a timeline like Gantt Diagram.

What do you dislike about Bitrix24?

I want to see improvement in the way we communicate.

What problems is Bitrix24 solving and how is that benefiting you?

Using bitrix24 is the best way to share everything with your colleague, you don't have to send email to remind a task to be done. We can use in real time while working out of office. Everyone is on board and tasks are assigned.

Small Business (50 or fewer emp.)
Mar 11, 2018
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Awesome product "
What do you like best about Bitrix24?

The ease of use and the ability to multitask

What do you dislike about Bitrix24?

There isn't anything that comes to mind

What problems is Bitrix24 solving and how is that benefiting you?

Getting everything done together

Small Business (50 or fewer emp.)
Jan 30, 2018
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great"
What do you like best about Bitrix24?

In like the ability to be able to share calendars with team members.

What do you dislike about Bitrix24?

The complicity of the system. It should be simpler.

What problems is Bitrix24 solving and how is that benefiting you?

Being able to.communicate with team members via chat