Bitrix24 is an all-in-one solution for everything from customer relationship management, to task and project tracking. The platform promises the “ultimate workspace”, and provides virtually everything a modern business needs to stay ahead of the curve in the current digital landscape. Over 10 million organizations have chosen the Bitrix24 solution for their company today, and the service is currently available in 18 languages.
| Capabilities |
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|---|---|
| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone, On-Premise Linux, On-Premise Windows |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Compare Bitrix24 with other popular tools in the same category.
Bitrix24 is a high-quality software that allows projects to be well-managed and resources to be handled fairly. Furthermore, the developer is conscientious about client service, and their issues are properly answered. It is a popular program for small and large businesses because it fosters cooperation and makes teamwork very simple. It also includes fantastic resources for developing a variety of projects and activities. The intranet is very significant in company internal correspondence.
We installed it in the firm more than two years ago, and it has served us well up to this point. The truth is that it is a software that provides no challenge for me, and it is beneficial to work as a team without having to seek for a characteristic in one frame in another. Bitrix24 is a streamlined solution for project management and fair performance. The only minor aspect is that alerts are delayed, which may be turned into a challenge.
Every day, I handled the great bulk of private parts of business. As a result, the organization desires both internal care and an external tool, such as Britix24. Changes have occurred in a short amount of time, and we are now better coordinated and have more interdepartmental connections. It is absolutely required in both large and small enterprises since it helps us to accomplish initiatives more successfully. Bitrix24 has helped us handle difficulties linked to project planning, resulting in less waste of resources. This program also conducts rigorous monitoring of all actions and fruitful talks with all staff members.
Ease of use, the way that I can follow the tasks and the collaboration with the rest of the team
There are some difficulties in tailoring it to your needs, but once you get familiar, these limitations are mitigated
Full control over the status of the current projects. Having a picture of the progress easily.
It's a cloud collaboration platform with all the basics served as free. Additionally, there're tons of easy plug&play integration capabilities with current top platforms and apps.
There's nothing that I dislike. It's a great tool on both web application and mobile app sides. It could be better with a simpler user interface for beginners' quicker adaptation.
It's an excellent collaboration platform for remote teams. You can make meetings, share documents and ideas, use any tool you'd like to use in one application. This functionality allows lots of time saving and efficiency.
It's a great tool to complete regular tasks and effective to handle client calls across different regions with a good flow of network. There's also a free inventory management option
Very unusually, the server time goes low on loading. But that's not often, but very rarely it happens. It would be much better if we could save in pre-defined email templates for regular usage while emailing via CRM
It solves the essential communication rapport through instant WhatsApp for messenger-based sales, and scrum which is very helpful for streamlined project collaboration
What I like most is that it's all in one application. It helps manage tasks, interacting with the teams, and it also provides a video conferencing feature as well.
I have been using bitrix24 for two months now. There are many things that I still need to explore; what I like least is the interface design. I think they can make the interface better.
It helps me connect with different people in different departments in a snap. Also, it has a feature to measure stress, which reminds me to take break time to time.
Bitrix is a platform which is extremely flexible and customizable. It has custom fields which helps us incorporate our sales and conversion processes into the system. We have been managing our sales pipeline on Bitrix and I am happy with it. The email integration helps us send our emails from the tool and we can save relevant documents/attachments which relates to a particular lead in the pipeline. It helps me keep a track of my follow-ups. The user guide manuals are very useful. It helps you understand the product in and out. They also keep updating them.
There has been no issues so far, it works like a charm.
We now have a unified pipeline of our leads and all the follow up happen from a central point. It also helps us collaborate easily and everyone has good visibility. It helps us manage them seamlessly which in turn has improved the business outcome and processes. It has been easy to collaborate with the internal stakeholders, the activities feature is quite helpful here.
It works because everyone be connected. So when we see all tasks and goals organized by Bitrix in your hand, things become more cleary. Another great advantage is to be connected to all team and make your work registered on plataform.
Our boss become more present and he can see better how your work is going
Communication in workplace. Make and demand goals, organize and managing company
CRM, sales inlays, project management, and a variety of other modules are also accessible. It allows you to collaborate with a colleague in a beautiful way. Everything you need is right there, with an easy-to-use side menu. It's a really useful software with strong features to help me operate my business more efficiently, and we discovered a "human resource management" tool that measures engagement, work time, and job tracking when using the app, which is where we get benefits. It has all of the qualities of a collaborative intranet. Furthermore, work automation is simplified by creating a single-click task in Chat; BitRix24 recognizes the words "today or tomorrow" as well as dates for offers and customers in Chats, allowing for a very pleasant task to be created.
Some UX options are questionable. In CRM, services like Data Settings are hidden in places you'll never find them, with some claiming to save up time to focus on transaction traffic by attempting to modify duplicate agreement credentials for other customers. It does not have such a tidy or straightforward interface, with numerous alternatives to participate in, to be so annoying that it does not have so many possibilities via the usage of the program. It may be more challenging for inexperienced users, but the tutorial can assist them comprehend the essential functions. Although there are numerous courses, the learning resources are critical to fully comprehending them. It's not as user-friendly as other apps, where I can rapidly converse and understand the structures.
It enables us to organize our work in one location, exchange files, collaborate, and communicate with colleagues in a variety of ways. We have to manage different areas of company far too often since there are so many distinct systems. I have a cloud storage facility with comprehensive solutions and even have the luxury of exchanging data with workers and colleagues in my firm, in addition to being a brilliant data analyst and manager of my business. My community's biggest advantage is that I can accomplish this in particular. With the BITRIX24 calendar function, I can easily delegate duties to my workers and highlight activities. It also serves as a distribution and accounting team for us. We've just been able to organize the experience basis for this post.
I like that Bitrix24 makes it easy for me to share files in the cloud. Team collaboration and instant messaging via comm channels.
Video conferencing feature requires integration with external web conferencing platforms.
Task management. Team collaboration. File sharing. Video conferencing via external web conferencing platforms integration.
It has many practical and easy-to-use features such as the ability to store and share all documents and media within the company, cloud support, task and project creation, categorization, search, instant messaging, creating and managing workflows.
The mobile application is very useless, it definitely needs to be updated. I can hardly do any work done in the web interface in the mobile application. There are some gaps, you can be the most popular person of the day in the company by sending a private message from a mobile device. The web app scores very low compared to mobile.
It is very easy to create projects and tasks, I can follow all the details from one place by including all the relevant people. It provided the opportunity to monitor all external relations from a single center, and we can answer incoming questions by integrating them with corporate e-mails.