Bitrix24 background blur-sm
Bitrix24 Logo
Bitrix24
Your Business, Simplified
4.1

( 515 )

Why Findstack is free?
Findstack is free for users because vendors pay us when they receive web traffic and sales opportunities. Findstack directories list all vendors — not just those that pay us so that you can make the best-informed purchase decision possible.
Findstack offers objective and comprehensive comparisons to help you find the best software. We may earn a referral fee when you visit a vendor through our links. Learn more

Bitrix24 Reviews & Product Details

Bitrix24 Overview
What is Bitrix24?

Bitrix24 is an all-in-one solution for everything from customer relationship management, to task and project tracking. The platform promises the “ultimate workspace”, and provides virtually everything a modern business needs to stay ahead of the curve in the current digital landscape. Over 10 million organizations have chosen the Bitrix24 solution for their company today, and the service is currently available in 18 languages.

Company Bitrix, Inc.
Year founded 2012
Company size 201-500 employees
Headquarters Alexandria, Virginia, USA
Social Media
Bitrix24 Categories on Findstack
Crevio Logo
Crevio
Sponsored
5.0
(1)
Free plan available
Crevio is a platform for creators to sell digital products, services, courses and access to other 3rd-... Learn more about Crevio
Ask Questions about Bitrix24
What Bitrix24 is best for?
How does Bitrix24 compare to Pipedrive?
What are the pros and cons of Bitrix24?
Bitrix24 Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone, On-Premise Linux, On-Premise Windows
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Bitrix24 Pros and Cons
Pros
  • Great features.
  • Good CRM and phoning systems.
  • Convenient IP telephony.
Cons
  • Terrible reporting.
  • Poor customer service.
  • Struggles with uploading larger files.
Bitrix24 Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
Bitrix24 Media
Bitrix24 video thumbnail
Bitrix24 0
Bitrix24 1
Bitrix24 2
Bitrix24 3
Bitrix24 4
Bitrix24 5
Bitrix24 Screenshots
Bitrix24 screenshot 1
Bitrix24 screenshot 2
Bitrix24 screenshot 3
Bitrix24 screenshot 4
Bitrix24 screenshot 5
Bitrix24 screenshot 6
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: January 14, 2026
Bitrix24 Logo
515 Bitrix24 Reviews
4.1 out of 5
Enterprise (> 1000 emp.)
Feb 20, 2022
 Source
Overall Rating:
4.5
Oliver A. avatar
Oliver A.
Business Developer
Share
"Modern, reliable and easy to implement project management platform."
What do you like best about Bitrix24?

Bitrix24 is a high-quality software that allows projects to be well-managed and resources to be handled fairly. Furthermore, the developer is conscientious about client service, and their issues are properly answered. It is a popular program for small and large businesses because it fosters cooperation and makes teamwork very simple. It also includes fantastic resources for developing a variety of projects and activities. The intranet is very significant in company internal correspondence.

What do you dislike about Bitrix24?

We installed it in the firm more than two years ago, and it has served us well up to this point. The truth is that it is a software that provides no challenge for me, and it is beneficial to work as a team without having to seek for a characteristic in one frame in another. Bitrix24 is a streamlined solution for project management and fair performance. The only minor aspect is that alerts are delayed, which may be turned into a challenge.

What problems is Bitrix24 solving and how is that benefiting you?

Every day, I handled the great bulk of private parts of business. As a result, the organization desires both internal care and an external tool, such as Britix24. Changes have occurred in a short amount of time, and we are now better coordinated and have more interdepartmental connections. It is absolutely required in both large and small enterprises since it helps us to accomplish initiatives more successfully. Bitrix24 has helped us handle difficulties linked to project planning, resulting in less waste of resources. This program also conducts rigorous monitoring of all actions and fruitful talks with all staff members.

Small Business (50 or fewer emp.)
Jan 15, 2022
 Source
Overall Rating:
4.5
George B. avatar
George B.
Member Board Of Directors
Share
"Really worth a try!"
What do you like best about Bitrix24?

Ease of use, the way that I can follow the tasks and the collaboration with the rest of the team

What do you dislike about Bitrix24?

There are some difficulties in tailoring it to your needs, but once you get familiar, these limitations are mitigated

What problems is Bitrix24 solving and how is that benefiting you?

Full control over the status of the current projects. Having a picture of the progress easily.

Enterprise (> 1000 emp.)
Jan 11, 2022
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Best Collaboration Platform with Free Usage Options"
What do you like best about Bitrix24?

It's a cloud collaboration platform with all the basics served as free. Additionally, there're tons of easy plug&play integration capabilities with current top platforms and apps.

What do you dislike about Bitrix24?

There's nothing that I dislike. It's a great tool on both web application and mobile app sides. It could be better with a simpler user interface for beginners' quicker adaptation.

What problems is Bitrix24 solving and how is that benefiting you?

It's an excellent collaboration platform for remote teams. You can make meetings, share documents and ideas, use any tool you'd like to use in one application. This functionality allows lots of time saving and efficiency.

Mid Market (51-1000 emp.)
Dec 31, 2021
 Source
Overall Rating:
4.5
DR
Deepika R.
Business Development Executive
Share
"The ultimate handy workspace"
What do you like best about Bitrix24?

It's a great tool to complete regular tasks and effective to handle client calls across different regions with a good flow of network. There's also a free inventory management option

What do you dislike about Bitrix24?

Very unusually, the server time goes low on loading. But that's not often, but very rarely it happens. It would be much better if we could save in pre-defined email templates for regular usage while emailing via CRM

What problems is Bitrix24 solving and how is that benefiting you?

It solves the essential communication rapport through instant WhatsApp for messenger-based sales, and scrum which is very helpful for streamlined project collaboration

Enterprise (> 1000 emp.)
Dec 28, 2021
 Source
Overall Rating:
4.5
Karan G. avatar
Karan G.
Recruitment Consultant
Share
"Really great tool, Easy to use and it makes me feel like I am using social media."
What do you like best about Bitrix24?

What I like most is that it's all in one application. It helps manage tasks, interacting with the teams, and it also provides a video conferencing feature as well.

What do you dislike about Bitrix24?

I have been using bitrix24 for two months now. There are many things that I still need to explore; what I like least is the interface design. I think they can make the interface better.

What problems is Bitrix24 solving and how is that benefiting you?

It helps me connect with different people in different departments in a snap. Also, it has a feature to measure stress, which reminds me to take break time to time.

Small Business (50 or fewer emp.)
Dec 07, 2021
 Source
Overall Rating:
4.5
PM
Pooja M.
Integration Project Manager
Share
"Extremely user Friendly"
What do you like best about Bitrix24?

Bitrix is a platform which is extremely flexible and customizable. It has custom fields which helps us incorporate our sales and conversion processes into the system. We have been managing our sales pipeline on Bitrix and I am happy with it. The email integration helps us send our emails from the tool and we can save relevant documents/attachments which relates to a particular lead in the pipeline. It helps me keep a track of my follow-ups. The user guide manuals are very useful. It helps you understand the product in and out. They also keep updating them.

What do you dislike about Bitrix24?

There has been no issues so far, it works like a charm.

What problems is Bitrix24 solving and how is that benefiting you?

We now have a unified pipeline of our leads and all the follow up happen from a central point. It also helps us collaborate easily and everyone has good visibility. It helps us manage them seamlessly which in turn has improved the business outcome and processes. It has been easy to collaborate with the internal stakeholders, the activities feature is quite helpful here.

Small Business (50 or fewer emp.)
Dec 02, 2021
 Source
Overall Rating:
4.5
Bernardo S. avatar
Bernardo S.
Consultor Ambiental
Share
"Bitrix is amazing!"
What do you like best about Bitrix24?

It works because everyone be connected. So when we see all tasks and goals organized by Bitrix in your hand, things become more cleary. Another great advantage is to be connected to all team and make your work registered on plataform.

What do you dislike about Bitrix24?

Our boss become more present and he can see better how your work is going

What problems is Bitrix24 solving and how is that benefiting you?

Communication in workplace. Make and demand goals, organize and managing company

Mid Market (51-1000 emp.)
Oct 10, 2021
 Source
Overall Rating:
4.5
Alfred L. avatar
Alfred L.
Business Strategy Leader
Share
"Great CRM platform, I love that it is easy to implement."
What do you like best about Bitrix24?

CRM, sales inlays, project management, and a variety of other modules are also accessible. It allows you to collaborate with a colleague in a beautiful way. Everything you need is right there, with an easy-to-use side menu. It's a really useful software with strong features to help me operate my business more efficiently, and we discovered a "human resource management" tool that measures engagement, work time, and job tracking when using the app, which is where we get benefits. It has all of the qualities of a collaborative intranet. Furthermore, work automation is simplified by creating a single-click task in Chat; BitRix24 recognizes the words "today or tomorrow" as well as dates for offers and customers in Chats, allowing for a very pleasant task to be created.

What do you dislike about Bitrix24?

Some UX options are questionable. In CRM, services like Data Settings are hidden in places you'll never find them, with some claiming to save up time to focus on transaction traffic by attempting to modify duplicate agreement credentials for other customers. It does not have such a tidy or straightforward interface, with numerous alternatives to participate in, to be so annoying that it does not have so many possibilities via the usage of the program. It may be more challenging for inexperienced users, but the tutorial can assist them comprehend the essential functions. Although there are numerous courses, the learning resources are critical to fully comprehending them. It's not as user-friendly as other apps, where I can rapidly converse and understand the structures.

What problems is Bitrix24 solving and how is that benefiting you?

It enables us to organize our work in one location, exchange files, collaborate, and communicate with colleagues in a variety of ways. We have to manage different areas of company far too often since there are so many distinct systems. I have a cloud storage facility with comprehensive solutions and even have the luxury of exchanging data with workers and colleagues in my firm, in addition to being a brilliant data analyst and manager of my business. My community's biggest advantage is that I can accomplish this in particular. With the BITRIX24 calendar function, I can easily delegate duties to my workers and highlight activities. It also serves as a distribution and accounting team for us. We've just been able to organize the experience basis for this post.

Mid Market (51-1000 emp.)
Aug 20, 2021
 Source
Overall Rating:
4.5
GN
Godfrey N.
Account Receivable Specialist
Share
"What You Need to Comprehend about Bitrix24"
What do you like best about Bitrix24?

I like that Bitrix24 makes it easy for me to share files in the cloud. Team collaboration and instant messaging via comm channels.

What do you dislike about Bitrix24?

Video conferencing feature requires integration with external web conferencing platforms.

What problems is Bitrix24 solving and how is that benefiting you?

Task management. Team collaboration. File sharing. Video conferencing via external web conferencing platforms integration.

Mid Market (51-1000 emp.)
Jul 31, 2021
 Source
Overall Rating:
4.5
FD
Furkan D.
Executive
Share
"CRM system that facilitates internal and external communication"
What do you like best about Bitrix24?

It has many practical and easy-to-use features such as the ability to store and share all documents and media within the company, cloud support, task and project creation, categorization, search, instant messaging, creating and managing workflows.

What do you dislike about Bitrix24?

The mobile application is very useless, it definitely needs to be updated. I can hardly do any work done in the web interface in the mobile application. There are some gaps, you can be the most popular person of the day in the company by sending a private message from a mobile device. The web app scores very low compared to mobile.

What problems is Bitrix24 solving and how is that benefiting you?

It is very easy to create projects and tasks, I can follow all the details from one place by including all the relevant people. It provided the opportunity to monitor all external relations from a single center, and we can answer incoming questions by integrating them with corporate e-mails.