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Bitrix24
Your Business, Simplified
4.1
(515)
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Bitrix24 Reviews & Product Details

Bitrix24 Overview
What is Bitrix24?

Bitrix24 is an all-in-one solution for everything from customer relationship management, to task and project tracking. The platform promises the “ultimate workspace”, and provides virtually everything a modern business needs to stay ahead of the curve in the current digital landscape. Over 10 million organizations have chosen the Bitrix24 solution for their company today, and the service is currently available in 18 languages.

Company Bitrix, Inc.
Year founded 2012
Company size 201-500 employees
Headquarters Alexandria, Virginia, USA
Social Media
Bitrix24 Categories on Findstack
Ask Questions about Bitrix24
What Bitrix24 is best for?
How does Bitrix24 compare to Act!?
What are the pros and cons of Bitrix24?
Bitrix24 Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone, On-Premise Linux, On-Premise Windows
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Bitrix24 Pros and Cons
Pros
  • Great features.
  • Good CRM and phoning systems.
  • Convenient IP telephony.
Cons
  • Terrible reporting.
  • Poor customer service.
  • Struggles with uploading larger files.
Bitrix24 Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
Bitrix24 Media
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Bitrix24 Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: October 12, 2024
Bitrix24 Logo
515 Bitrix24 Reviews
4.1 out of 5
Small Business (50 or fewer emp.)
Oct 05, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"One of the Best CRM Manager & Marketing Support for Beginners."
What do you like best about Bitrix24?

The most important and good thing that i like from the bitrix platform is create FREE websites and also that they offer almost all the other things in the platform for FREE and afterwards you can upgrade to their flexible plans they provide. Their customer support team is very friendly and they stand by you right from the beginning till end.

What do you dislike about Bitrix24?

The one thing i was not ok is that the boring user interface dashboard, i mean to say the ease of using the dashboard looks complex structure type which often feels boring and beginners may opt out to other CRM platform because of this, so i would like to see some cool and dynamic looking dashboard soon.

What problems is Bitrix24 solving and how is that benefiting you?

It has solve many problems when i was starting my business in 2018 and till now it has helped me in managing my projects with my remote team and collaborate it efficiently.

Small Business (50 or fewer emp.)
Sep 11, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Great messaging"
What do you like best about Bitrix24?

It is great to get quick messages to my co workers

What do you dislike about Bitrix24?

There is nothing I really dislike about the messaging. I guess it could be easier to upload larger files. I would also like to have a sway message that I could set when I am away from the computer

What problems is Bitrix24 solving and how is that benefiting you?

When it is difficult to relay questions

Mid Market (51-1000 emp.)
Aug 15, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Real-time communication channels"
What do you like best about Bitrix24?

this tool allows us to create tasks and send them through instant messages to customers and co-workers, allows you to share files, create surveys and thus maintain a more active and real communication. It is very easy to use for everyone. We can communicate effectively through group chat between our team in this software.

What do you dislike about Bitrix24?

What I think is negative is the price, it's a bit expensive.

What problems is Bitrix24 solving and how is that benefiting you?

We are using this platform to maintain a more effective communication within the company, send tasks to the workers and thus perform a better job, Another benefit is that group members should not resend assigned tasks because the application is in the cloud and programmers can access it from any device that has an Internet connection.

Enterprise (> 1000 emp.)
Aug 05, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"The best platform to manage."
What do you like best about Bitrix24?

I like all its features, its good design, it is very fluid, it helps keep orders without delay, it allows us to comment on the information that is published about our University, the options to send follow-up to employees are very good and it works correctly, since I can see how they are doing their homework, I can also interact with customers, it is an excellent platform.

What do you dislike about Bitrix24?

Sometimes it becomes a bit slow, and communicating with support is a bit difficult, since it takes a long time to solve a problem and, on the other hand, it lacks functions, you must add more options to make it more complete.

What problems is Bitrix24 solving and how is that benefiting you?

It is a great help for educational institutions, since it offers a great discount, its mechanism has improved the workflow, it is easy to use and everything is very broad and simple.

Enterprise (> 1000 emp.)
Aug 01, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Bitrix is ​​ideal for social communication."
What do you like best about Bitrix24?

I like that it offers many work tools to contribute to social communication, this network is very good and dynamic, I like the options you have to make calls to customers, send emails and other things, perform simple tasks, it is ideal for small Business. , and you can also perform multiple tasks at the same time, that's great.

What do you dislike about Bitrix24?

There are some functions that must be added, plus customer service is very difficult to communicate and they can spend hours trying to communicate with them, at first when I started using Bitrix it was a bit confusing and difficult, but then when I started operating and it was great.

What problems is Bitrix24 solving and how is that benefiting you?

I felt better when I started using Bitrix, I improved the task management system a lot, I kept track of all those projects, and watched the entire workflow, so that everything worked properly.

Small Business (50 or fewer emp.)
May 28, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"All in one business solution"
What do you like best about Bitrix24?

The biggest advantage of bitrix24 is that you get each and every thing in one place so you don't have to swtich to multiple applications and it is also very easy for non-tech people.

What do you dislike about Bitrix24?

I don't come across any issues in bitrix24 that is to be mentioned in cons

What problems is Bitrix24 solving and how is that benefiting you?

Bitrix24 helped us a lot in reducing the stress and saves our precious time that we can utilize in other things

Small Business (50 or fewer emp.)
Aug 17, 2018
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Smooth Sailing"
What do you like best about Bitrix24?

The program has a easy to use interface

What do you dislike about Bitrix24?

The chat function is not the greatest because of it’s lack of shortcut key functionality

What problems is Bitrix24 solving and how is that benefiting you?

Team communication and group projects have always been rough but with Bitrix, we have been able to greatly improve those aspects of our business. We have realized that Bitrix provides us with the benefits of collaboration and communication to the highest degree.

Small Business (50 or fewer emp.)
Aug 06, 2018
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Best ever"
What do you like best about Bitrix24?

Its very good and 24hr serviceand very easy to use when compare to other

What do you dislike about Bitrix24?

Nothing fault iam gound in this thing iam sure

What problems is Bitrix24 solving and how is that benefiting you?

Bitrix24 allows me to connect with everyone

Mid Market (51-1000 emp.)
Apr 28, 2018
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Bitrix - Intelligence above all"
What do you like best about Bitrix24?

The user-friendly controls make it easy to work quickly

What do you dislike about Bitrix24?

Not organized in the most practical fashion

What problems is Bitrix24 solving and how is that benefiting you?

Connecting employees with the tools they need

Small Business (50 or fewer emp.)
Dec 19, 2017
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Create your own business ecosystem for free"
What do you like best about Bitrix24?

Bitrix24 allows you to create an intranet with social network integrations and capabilities to manage all the HR aspects of your business, specially when you are the one-man orchestra.

What do you dislike about Bitrix24?

There are some spam issues (like getting invitations from random uninvited very-likely-to-be-fake people) that you can resolve when you tune up your privacy, but it is not intuitive.

What problems is Bitrix24 solving and how is that benefiting you?

Basic collaboration, communication with the team and platform to scope the administrative processes of my agency.

Small Business (50 or fewer emp.)
Oct 19, 2017
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"exelente crm"
What do you like best about Bitrix24?

Lo que mas me gusta es que puedo guardar la lista de todos mis clientes y llevar un control de las ventas y gestionar mi agenda de una manara fácil y practica, puedes hacer grupos de trabajo , y te recuerda citas con clientes y tareas.desde que tenemos birix tenemso mejor organisado el departamento de ventas

What do you dislike about Bitrix24?

lo que casi no me gusta es que para entrar al crm no es tan amigable, siento que tarda mucho en abrrir

What problems is Bitrix24 solving and how is that benefiting you?

no teniamos un CRM eficiente y con Bitrix nos emos apoyado muy bien.

Small Business (50 or fewer emp.)
Sep 05, 2017
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"A very nice UI and UX, quality software"
What do you like best about Bitrix24?

I like its project management, time management, document management, and tasking in a social-style environment that includes content sharing, instant messaging, commenting, liking, and user profiles among other components.

What do you dislike about Bitrix24?

Brower loading is quite high. Takes time to load system. Also, lots of configuration required. Hard for small size company like me to pick and use.

What problems is Bitrix24 solving and how is that benefiting you?

The ability to scale into different functional areas as our company grows. The product is very extensible, well thought out and lends itself extremely well to smaller growing companies as well as mid-sized established companies.

Small Business (50 or fewer emp.)
Apr 25, 2017
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Review"
What do you like best about Bitrix24?

Ability to coordinate with multiple partners.

What do you dislike about Bitrix24?

It is hard to backup all your data files

What problems is Bitrix24 solving and how is that benefiting you?

Much better coordination of files across organizations.

Mid Market (51-1000 emp.)
Jan 27, 2017
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Simply the best"
What do you like best about Bitrix24?

Bitrix is a great tool that I was hesitant to start using. Having learned many different systems when my boss told me I had to learn another I was a bit turned off. However, Bitrix was easy to use and the fact that the customer support team was readily available for any and all questions I had made my transition easier.

What do you dislike about Bitrix24?

It is not user friendly. And difficult to master.

What problems is Bitrix24 solving and how is that benefiting you?

I can look at other sales people in my organization and that beats looking at an excel spreadsheet. It allows you to see where your people or organization needs improvement at any given time.

Small Business (50 or fewer emp.)
Dec 22, 2016
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Full featured and scalable"
What do you like best about Bitrix24?

Full featured CRM tool Fantastic for sales tracking our merchant base. Full featured, from communication to workflow management. Super scalable, as we grow and require more needs, it seems to have all the bases already covered.

What do you dislike about Bitrix24?

Can be a bit complex to set up. Learning curve.

What problems is Bitrix24 solving and how is that benefiting you?

We primarily use this to help track our merchant sales process. Locate accountability and overall snapshot of our sales force.

Small Business (50 or fewer emp.)
Oct 24, 2016
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Very Useful"
What do you like best about Bitrix24?

Bitrix has made communicating with our teammates in or out of the office a breeze. We are able to send announcements, assign tasks, check employees productivity rate and much much more. The activity stream and tasks workspace are my favorite features. The activity stream is very similar to Facebook so it makes sharing easy and users are able to read information as it comes through the stream. The ability to assign tasks, make them repeatable and add viewers makes our lives so much easier. Never before has it been so easy to follow the life of a task to completion.

What do you dislike about Bitrix24?

The only thing I dislike is that they have been offline a few times this last month. Their support is great about communicating with us, but when we aren't able to jump into the platform as a company that often telecommutes it's a hinderance.

What problems is Bitrix24 solving and how is that benefiting you?

Communication these days has changed because users want to communicate via social media or email. Face-to-face interaction has drastically decreased. That's where Bitrix comes in! Even when we are in the office we prefer to communicate through Bitrix instead of running into someones office. Being an office that often telecommutes it's vital to our company to have a platform that allows us to communicate without email. There are so many times that things get lost in an inbox, but Bitrix makes up for this.

Small Business (50 or fewer emp.)
Jul 14, 2023
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"One stop shop for team management"
What do you like best about Bitrix24?

Team activities can be tracked. Applications can be managed.

What do you dislike about Bitrix24?

The UI/UX needs to be more responsive. Can be integrated better.

What problems is Bitrix24 solving and how is that benefiting you?

End to end project management with tracking and solutions.

Small Business (50 or fewer emp.)
Mar 10, 2022
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Time and Effort Saving App"
What do you like best about Bitrix24?

We used it in our organization, good app for project management.. you may create task and assigned to employees and at day end those open task will show in overdue which. May other benefits are there.. which not creat any confusion. Best for those companies who has mutiple clients on board. Also mobile app is available

What do you dislike about Bitrix24?

Too many options are there which are not desirable for a small organization. it should be customizable according to the size and department within the organisation.

What problems is Bitrix24 solving and how is that benefiting you?

With respect to project management, you may easily jump into any project and find out the progress of any project, a better alternate for manual working. Management can view overall performance on 360 views.

Mid Market (51-1000 emp.)
Jan 27, 2022
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Great project management tool"
What do you like best about Bitrix24?

The most important advantages of the program are reasonable price and high quality. Although the main purpose of the program is project management, you can easily use it for other activities. So the program offers you video conversations, which you can do video conferences with your employees. You can also enter mobile numbers with the IP call function. The program also calculates staff performance.

What do you dislike about Bitrix24?

For inexperienced users, the program can be difficult, so they can use the instructions. If you are looking for a simpler language program, you can think again.

What problems is Bitrix24 solving and how is that benefiting you?

During lock down, it helped us keep in touch with our employees and restore the continuity of our work, even though we were not in the same work environment. We have increased the efficiency of our business by the Bitrix24.

Small Business (50 or fewer emp.)
Dec 29, 2021
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"such a product"
What do you like best about Bitrix24?

fantastic for solving communication problems if you're working remote. best solution for havig everything in 1 place.

What do you dislike about Bitrix24?

I don't like the design some how. I would prefer it a little bit more minimal.

What problems is Bitrix24 solving and how is that benefiting you?

it's a CRM and it's doing what is should do.