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Bitrix24
Your Business, Simplified
4.1

( 515 )

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Bitrix24 Reviews & Product Details

Bitrix24 Overview
What is Bitrix24?

Bitrix24 is an all-in-one solution for everything from customer relationship management, to task and project tracking. The platform promises the “ultimate workspace”, and provides virtually everything a modern business needs to stay ahead of the curve in the current digital landscape. Over 10 million organizations have chosen the Bitrix24 solution for their company today, and the service is currently available in 18 languages.

Company Bitrix, Inc.
Year founded 2012
Company size 201-500 employees
Headquarters Alexandria, Virginia, USA
Social Media
Bitrix24 Categories on Findstack
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Ask Questions about Bitrix24
What Bitrix24 is best for?
How does Bitrix24 compare to Pipedrive?
What are the pros and cons of Bitrix24?
Bitrix24 Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone, On-Premise Linux, On-Premise Windows
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Bitrix24 Pros and Cons
Pros
  • Great features.
  • Good CRM and phoning systems.
  • Convenient IP telephony.
Cons
  • Terrible reporting.
  • Poor customer service.
  • Struggles with uploading larger files.
Bitrix24 Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
Bitrix24 Media
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Bitrix24 Screenshots
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: November 17, 2025
Bitrix24 Logo
515 Bitrix24 Reviews
4.1 out of 5
Enterprise (> 1000 emp.)
Nov 04, 2022
 Source
Overall Rating:
4.5
Aya K. avatar
Aya K.
Sales And Marketing Specialist
Share
"Collaborative communication tool"
What do you like best about Bitrix24?

It is a functional tool in every way as it allows complete and secure online communication, even remotely, increasing work flow. This tool works with systems adapted to professional requirements, trying to fully cover all requirements from the collection of opinions of the work team such as the monitoring of financial processes or trade, everything can be done on this platform in a simple and professional way

What do you dislike about Bitrix24?

So far there is nothing that I consider negative, it is quite complete and easy to integrate into business. It is an understandable tool also with functionalities that can be adapted to the type of company in which you work

What problems is Bitrix24 solving and how is that benefiting you?

The most significant thing about this tool is its ability to adapt to the requirements of today's users, because it offers us the possibility of communicating either by chats, conferences or even calls, allowing us to record each process carried out to be able to see as a team what processes we carry out and which are to be finalized, without leaving aside any member of the team

Small Business (50 or fewer emp.)
Oct 04, 2022
 Source
Overall Rating:
4.5
CC
Carelis C.
Gestion De Ventas
Share
"Digital sales"
What do you like best about Bitrix24?

Generation of bits, social networks and inclusion on the web. Chats, customer call management and everything, are managed by a single interface.

What do you dislike about Bitrix24?

Branches of the external service of unlicensed applications have a problem integrating into the main system.

What problems is Bitrix24 solving and how is that benefiting you?

Customer chat management through the Internet user, calls are managed, for example, by a telephone exchange for each user. Information is stored in a database with daily backup at each closure.

Mid Market (51-1000 emp.)
Sep 14, 2022
 Source
Overall Rating:
4.5
MJ
Mercy J.
Project Director
Share
"Powerful Project Controlling Solution"
What do you like best about Bitrix24?

Bitrix24 satisfaction is reputable from the communication facets, to concrete and Confirmed project management. Again, Bitrix24 makes companies have a positive business image, from offering satisfaction to clients. Updated interface, super easy for even new users.

What do you dislike about Bitrix24?

Bitrix24 should deliver a live chat opportunity, which will fasten many clients, who may have in a haste position about getting some answers. This will draw the attention from many new clients.

What problems is Bitrix24 solving and how is that benefiting you?

Bitrix24 has upgraded the commercial system for companies communications, with elaborate structures, that keeps people governed and more satisfied. Also, Bitrix24 process different activities immediately without mistakes.

Mid Market (51-1000 emp.)
Sep 10, 2022
 Source
Overall Rating:
4.5
Thierno Ousmane D. avatar
Thierno Ousmane D.
Administrateur
Share
"Bitrix24, a success story in the CRM software industry."
What do you like best about Bitrix24?

First of all, we must know what Bitrix24 is. It is a multi-operations software that allows multi-tasking in different ways: Creating selling sites, automating sales, or project management with rich communication features. That’s why it is called the “All-In-One.” After logging in, we will directly notice the well-designed dashboard with tabs clearly separated. We can click on any tab we want from the left corner of the screen. It is very straightforward and navigation-friendly. The principal tabs on the dashboard constitute the things that I like the most about this software: - The Activity Stream from which we can see the employees of a given project with whom we can interact through chats (both video or text) or comments; there’s a comment section for the different projects. While writing, we can share files and use emojis. This particular feature shows that the software keeps up with the technological trend, because emojis mean alot to people; - The Employees tab presents the organizational chart with the names of all the employees. And, we can organize it as we want by adding new members or removing some, creating different Departments, and sharing the roles. It just makes team management highly efficient; - The Tasks and projects tab allows us to create tasks and manage the different teams working on them. What is even more fabulous with this tab is that Bitrix24 gives us an Analytics kind-of-feature that shows in real-time the performances of the different projects, the timing from the beginning to the ending planned, the ongoing tasks, the completed ones, and the total; - The CRM which means Customer Relationship Management. This is the key element for any company to thrive in the digital world besides SEO (Search Engine Optimization). We cannot dig deep around it, since it is not our aim topic here. Just know that CRM is a tool that helps companies stay in touch with their clients by analyzing their needs to increase sales. Not only Bitrix24 has it. Microsoft, Salesforce, Zoho, to name just those, have it as well. What is adorable with the CRM of Bitrix24 is that we have a whole tab dedicated called CRM, and it is actually very intuitive to use: We can add our clients’ names, their contacts, and some notes about any relevant things that we want to hold about those clients. Hence, Bitrix24 enables us to create a detailed database about our clients. We don’t need to find another CRM tool elsewhere.

What do you dislike about Bitrix24?

- The support team is sometimes hard to get to. They take too much time before replying to our emails. It can make us feel lonely fronting some bugs we would like to report and get the help we need; - The price is too much for small businesses. Bitrix24 charges USD61 /month for the entry-level (sometimes we can have sales dropping the price); while softwares like Zoho charges USD12/month only.

What problems is Bitrix24 solving and how is that benefiting you?

The product gathers tools for database, team management, sales and workflow monitoring simultaneously. Anyone who wants a good CRM to boost sales must give it a try.

Mid Market (51-1000 emp.)
Aug 07, 2022
 Source
Overall Rating:
4.5
Shashikant K. avatar
Shashikant K.
Strategic Account Manager (Bfsi) South India
Share
"Good CRM for Multitasking"
What do you like best about Bitrix24?

Good CRM and best thing they give unlimited user licences which will save our lot of money..as a admin account you can create user easily and also we can see all activities in user account

What do you dislike about Bitrix24?

Nothing much it's good CRM.till now nonissue

What problems is Bitrix24 solving and how is that benefiting you?

Sales process setup and sales cycle management of opportunity

Small Business (50 or fewer emp.)
Aug 05, 2022
 Source
Overall Rating:
4.5
Lalit C. avatar
Lalit C.
Smart Digital Seo, & Bdm
Share
"Most User frendly peace of workplace softwear"
What do you like best about Bitrix24?

Marketing Anatomy, Video conference, easy to manage things on user interface very well organize, if you stuck anywhere the user idea correction is available, if then also not able to resolve 24/7 help available which makes some of the great feature I recommend this to every business,

What do you dislike about Bitrix24?

Colour pattern, CRM Landing page needs to be more attractive as at present it looks so dull, by posting some nice and attractive color as well as the color display need to be fixed if necessary,

What problems is Bitrix24 solving and how is that benefiting you?

It helps in many ways, like what we need it will provide the best available solution, by our company pattern, such what tools needed what time is required, by analyzing the size of our company which make it one of the best in market place

Small Business (50 or fewer emp.)
Jul 30, 2022
 Source
Overall Rating:
4.5
AB
Ann B.
Internet Sales Manager
Share
"Achievers 24/7 Sign in Archives"
What do you like best about Bitrix24?

Consolidate all accounts required to participate in performing project bringing all involved in one table even if located worldwide.

What do you dislike about Bitrix24?

We have gained alot since we started using it no negativity so far.

What problems is Bitrix24 solving and how is that benefiting you?

Organising a large team located globally working towards same goal and same project where one is able to participate his/her part through file uploading.

Small Business (50 or fewer emp.)
Jul 03, 2022
 Source
Overall Rating:
4.5
Raunak G. avatar
Raunak G.
Product Growth
Share
"Glitch free Video Calls"
What do you like best about Bitrix24?

Glitch-free Video Calls in HD+ quality..

What do you dislike about Bitrix24?

Slightly long TAT for customer queries..

What problems is Bitrix24 solving and how is that benefiting you?

Bitrix has a suite of services for workplaces of 100+ people. I personally like that they offer Customer Support with all the paid plans unlike other competitors that offer support only for the higher ticket size plans. All their tools are interconnected and offer seamless integrations. So, If you take Bitrix24's subscription, you get an entire workplace tool suite that otherwise has to be arranged from multiple SaaS providers.

Small Business (50 or fewer emp.)
May 04, 2022
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Experience with Bitrix24"
What do you like best about Bitrix24?

Activity Stream intranet center, CRM, the sales funnel, Time management, Task reporting & Workflow is something I like the most in Bitrix24

What do you dislike about Bitrix24?

Automated notifications from bitrix24 are difficult to schedule. If the contact center is to be used, it is difficult to schedule channels to show the necessary information depending on different priorities.

What problems is Bitrix24 solving and how is that benefiting you?

We get a complete overview of each lead with the sales funnel. It helps me to calculate the number of proposals sent with entire details. The sales cycle is properly maintained with the help of Bitrix24.

Small Business (50 or fewer emp.)
May 03, 2022
 Source
Overall Rating:
4.5
TAIRA M. avatar
Taira M.
Responsable Technique
Share
"my experience with Bitrix24"
What do you like best about Bitrix24?

I am a fan of this software. It is easy to use and navigate. It's a great collaboration tool that lets you pool together all your projects, documents, tasks, contacts, and messages. I am amazed at the speed and accuracy of the AI (artificial intelligence) chatbot that lets you create tasks, reminders, and notes with just a few clicks. As a team leader, this software has helped me get my team more organized and has helped us get our tasks done faster.

What do you dislike about Bitrix24?

I tried to use bitrix24, but it was too complicated. I am not very computer-literate and I did not have the time to learn how to use the software. I was looking for something to help me with email, calendar, and file sharing. I am not sure if this would fit my needs, so I did not try it out.

What problems is Bitrix24 solving and how is that benefiting you?

Bitrix help me solve problems related to distance while working with some partners and colleagues from other cities or countries. I can easily share and follow any task concerning our entreprise.