Bitrix24 Reviews: 4.1/5 — Solid Choice
Bitrix24 is an all-in-one solution for everything from customer relationship management, to task and project tracking. The platform promises the “ultimate workspace”, and provides virtually everything a modern business needs to stay ahead of the curve in the current digital landscape. Over 10 million organizations have chosen the Bitrix24 solution for their company today, and the service is currently available in 18 languages.
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone, On-Premise Linux, On-Premise Windows |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Bitrix24 Pros and Cons
- Great features.
- Good CRM and phoning systems.
- Convenient IP telephony.
- Terrible reporting.
- Poor customer service.
- Struggles with uploading larger files.
Compare Bitrix24 with other popular tools in the same category.
It is a good platform to maintain order in a company and monitor employees efficiently, its interface works correctly and what it uses daily to manage the workflow.
What I do not like about this great platform is that sometimes it is usually slow, its design is good, but its options are not in place and must accommodate it to make working time more enjoyable.
t helped me to keep in touch with employees and customers, I keep a daily follow-up to apply different tasks to employees who stand out in their work area.
This software is easy to use and with CRM workflow it also consist of all the features more than my expectations and I really like that.
The best system and no drawbacks to tell yet.
This software has significantly increased productivity and saves time, you're also able to monitor your employees perfectly.
Ongoing help through most well known correspondence stations, for example, systems informal organizations, informing, communication, email or live visit, your payload arranging work to outside clients is extraordinary, their entrance to the source code and extra apparatuses stick out, similar to the e-learning help administration and reconciliation and customization alternatives. They likewise have astounding constant help devices that keep their clients glad to return for their items or administrations
Utilizing the instrument isn't anything but difficult to utilize, it is truly finished to actualize and become familiar with its administration, the language it uses is to some degree complex, however once learned, it is a phenomenal apparatus, aside from that the designs are not truly adaptable, it is at the end of the day, you can't arrange the framework as per the client's needs, it needs to work with what the product engineers give, it needs a schedule capacity to be somewhat more complete.
one of the advantages of Bitrix24 for me is to have the option to make the gantt outline of a venture effectively and basically putting the exercises with their dates and this device makes it programmed is ideal for me
Bitrix24 software being cloud-based platform, its easy to use and its accessible at all times and everywhere without restrictions. Also this software has an excellent customization features such as charts which helps in provision of accounting insights to all of pur clients. Also this software is the best user-customer collaboration by simplifying communication regime at all levels.Britix24 software is an amazing time tracking as well as workflow tracking and reporting at all times enhancing software's efficiency. Also its the best inventory and well as online translations tracking system and also this platform is so flexible and one can navigate several programs within a single workplace .This platform is great.
We don't have much negative comments regarding this software but we could raise few concerns, low speed sometimes its not easy to log in to the system which lowers it's effectiveness and also its pricing regime its really high affecting small and normal business.
We had problems in cloud content collaboration, poor internal communication, poor product and order management, poor vedio conferencing, poor inventory control as well as poor customization options. Through Britix24 software all these problems have been completely eraficated
That it does a lot in one package and i can create tasks and share with my team
the customer support is not only slow but other than the great features that it has, they all don't work accurately. A few glitches to be experienced if you are a company depending on this CRM for sales and production
It is a free collaborative tool available for up-to 12 users, can be used as a daily planner
it isa very iteressting crm tool ,very rich and userfriendly
nothing,bitrix already answer for all the needs
all my piplines re now on bitrix to follow customers
The most helpfull thing i noticed in bitrix24 is their open channel features.
The only dislike in bitrix24 is that it is a bit hard to learn
We can easily divide the task in our team through it.
It is great tool for team collaboration on any project. There is a group chat, role assignments, task manager, and many other great feature.
Everything so far is good, both user friendliness and functionality. But esthetics can be improved.
Project management, it is easy to track progress on projects and easy to assign tasks.
Has a good experience of internal chat and gives access to social networks too. We communicate to clients several counties apart for a cleaning and delivery.
Interface is awkward for a communication site , it requires some other mix colors.
The messaging services we conduct at the company Due to busy schedule we require platform to keep us on toes for work,this is the best.
Bitrix24 consists of many functions and modules that can be activated or deactivated as necessary, which is a great advantage since it facilitates the management of your projects while keeping the software simple. The implementation and learning of the software are very easy. It can be accessed through the website, mobile applications and desktop applications for Windows, Mac and even the Linux platform. I love Bitrix24 because it has many excellent features, but the biggest advantage I've used is an all-in-one solution. We have a chat there, we can work with agreements, create schedules, assign tasks easily and track progress in a specific job with the history and recent actions taken by the responsible person. Personalization Even in a free plan, bitrix24 leaves a lot of space to adjust the platform to the focus of the companies. You can create teams and spaces and plan sales and development processes.
I really have very few complaints about Bitrix24. The notification system of the application is a bit annoying because every time I log in, I see the same notifications again and again at some point. So that needs to be fixed. I must also say that it is expensive software to maintain.
My general experience with Bitrix24 is very good. It helps me and my organization to track each project very efficiently. We use this application daily. This is one of the essential applications for each team. I must say that Bitrix24 has reduced the physical and psychological stress of team members and management, providing the opportunity to take advantage of the time saved for additional responsibilities. We love this software.
Real-time support through most popular communication channels, such as networks social networks, messaging, telephony, email or live chat, your cargo planning work to external users is great, their access to the source code and additional tools stand out, like the e-learning assistance service and integration and customization options. They also have excellent real-time assistance tools that keep their customers happy to return for their products or services
The personal price is a bit high which makes it difficult for individual customers to obtain the service, their organization system is a bit confusing monitoring and alert, sometimes not being activated makes us lose time in the realization of manual tracking of our work
We only thought about solving after sales service and / or customer service, to formulate personalized websites, have a better record of calls and emails, this is why we use Bitrix24, this powerful software allowed us to maintain interest in our current customers and futures, organize and manage projects, among other things very important for us
The way Bitrix24 helps me track each project is very good and the best thing is that it provides me with the features I need, I like its user interface, and its chat is really useful, this platform is very complete with everything in sight, but still without getting confused. Bitrix24 has been very useful for our team, allowing us to quickly review and address the details of our current and future sales.
It only bothers me a little that it has an annoying notification system, usually it is usually quite good, it has served us for what we really need it, to follow-up projects and efficiently, without a doubt Bitrix24 is recommended
Bitrix24 has helped us in almost all possible ways, we can make video conferences and calls from the platform, it also helps us a lot because it is compatible with Android and iOS, it is a perfect software, that drives my company thanks to its system of HR included.
I love Bitrix24 for so many reasons but the biggest reason being the layout! It is easy to navigate for me and my team - keeping everyone in the loop is so important and I havre the option to divide new procedures or information into so many helpful categories
The mobile app has a habit of notifying you for every little thing posted - and does so twice. Once in workgroups and once for the activity stream which I don't feel is very necessary
Problems solved: streamlining communication. Having all employees divided into different groups and then addressing them directly has limited the amount on information lost in translation/ people not copied on emails etc. Love that I can quote peoples messages and speak directly to them!
The ability to scale into different functional areas as companies grow. The product is very extensible, well thought out and lends itself extremely well to smaller growing companies as well as mid-sized established companies.
Just too much to chew for smaller shops or start-up companies. Very difficult for small co's to take on even when they can see the advantage of having a tool they can grow in to.
This is a stellar tool for mid-size companies or smaller shops on the rise and growing. It fits neatly in that space where you have a little money to spend on worthwhile products but not the ludicrous amounts of money you'd have to spend for "enterprise class" tools such as those from Oracle and SAP. That said, for smaller companies or start-ups it is way too complex and has far too great a learning curve. Small shops simply don't have the time and resources to dedicate to learning a tool as feature rich and comprehensive as Bitrix. All in all though, if you are keen to get value for your money, you'd be hard pressed to find more value for money than that offered by Bitrix 24.
We loved bitrix24 because with it you can make a very organized appointment schedule, which is quite practical as it allows us to always keep up with appointments. Bitrix24 is also very good at communicating with our potential customers from the CRM center.
We have found the task automation function bitrix24 not very convenient since it does not allow us to carry out our tasks in an organized way, and we are rather disappointed that the function is not customizable. Its monitoring and alerting system is sometimes not activated, making us lose time when carrying out manual follow-ups of our work.
The bitrix24 platform has helped us a lot with its expense tracking function. With it we have handled our administration very well, as well as it allowed us a good management of financial records. Also with this tool we can make reports of our expenses, which we can send for the approval of our superiors. Bitrix24 helped us a lot by allowing us to create an online store, which is very easy to do and does not take any time.
it can assign task, can save valuable business contacts, can create purchase orders can add multiple businesses. mobile version also good and it has good notification module
main dashboard is not user friendly. it should more user friendly.
i used this software for manage my freelancing projects.
Bitrix24 software can be used by any industry and offers so many features. It allows me to increase the efficiency of the business.it made my work a lot easier as it comes with a built in CRM and with all the bells and whistles of a PAID software suite for small businesses. other useful things such as the email server, the work groups, invoicing - it's everything I need in a very neat package. It has excellently unified communication system. A good and secure tool for effective communication, collaboration, lead and client management. helps me to communicate with my co workers and in getting feedback from them . Various features like scheduling meetings ,creating tasks . recording employee's profile ,Calendar ,adding contacts ,sharing ideas with in are its key factors .
Everything seems to be fine but what i dislike is that If this software adds accounting and financials to the packages,it would be a one-stop solution for every entrepreneur. Bitrix24 is sometimes slow,,There should be more features available on the desktop version as well. Desktop website isn't very responsive.There's no offline access, More themes could be added to make the display page attractive .
I deal with Sales and Marketing .Bitrix24 is an excellent communication system.Secure tool for effective communication, collaboration, lead and client management. Bitrix24 helps me to communicate with my co workers and in getting feedback from them . Various features like scheduling meetings ,creating tasks ,recording employee's profile,Calendar ,adding contacts ,sharing ideas with in are its key factors which helps me to generate the revenue of the organization and develop its growth .
This software covers not just basic CRM but also lead management and email marketing integration and even some automation.
My main concern with this software is that its massive array of functions can be overwhelming for first-time users.
Lead management and marketing
The dashboard visibility and ease of use for most of the features. Bitrix offers full CRM customer activity tracking and team collaboration.
Bitrix can be a bit intimidating and cumbersome, as it offers so much functionality. The training videos and help isn't always intuitive and can take some effort to understand.
Managing our new sales opportunities from several email campaigns.
1. Bitrix24 is all in one solution that provides everything needed for a team of several departments 2. Product has various features for faster communication and a great cmmunication chat that can be used on the mobile. 3. Recently company updated the product and now it has even more features and is way way faster!
The product is still being developed and is looking for areas to expand. Like with many products like that - all in one solution - the problems lie in the big variety of tools it used and that need to be maintained. That comes at the cost of poor design at some places and weird work from time to time. Nevertheless, the company tries its best and never stops, which I appreciate and enjoy.
In my company, we solved several issue with bitrix24, which are - communication and task tracking. Before that we were strugling to work with several platforms such as google hangouts and asana, tried several task management tools like todoist and microsoft tasks, but nothing was full satisfactory for us. When we tried bitrix24 it showed us that we can have all solutions under one roof and focus on what maters - work. I would like to state that our departments became more organized and productive with the platform and now we use bitrix24 for almost all processes inside the company.
It's CRM - Customer Relationship Management Software. The CRM in Bitrix24 provides a platform to organise and track interaction with potential or existing clients, partners, agents and other contacts. Bitrix24 CRM is also accessible on mobile with its mobile app. So you can find the information needed whilst on the move. Bitrix24 Mobile App CRM allows creation or editing of CRM entries and invoices directly from a mobile device. You can use the product catalogue, browse client records, and even make calls from mobile.
Some app integrations that are hard to add on Bitrix24. I cannot configure some apps like mailchimp. So I am not sure if this is on them or Bitrix24. Anyways, as long as the CRM works good.
Invoicing, timekeeping, company pulse or rating, forms, contact for clients, chat groups and calls. Improve task management. Sometimes the tasks with subtasks are hidden.
-One platform for many solutions - CRM, project management, time management Project and TASK management tool really good. -A lot of features. Free to use. Versatile and flexible A lot of integrations. -Powerful and all in one project management and CRM solution. -The platform provides robust modules for intranet services like conversations, photo gallery, wiki, files, calendars, and tasks.
-The cost is a major hindrance for most small organizations. The company could also improve on their customer support. -All features are bundled together. There's no way to get CRM or project management separately. -A bit complicated to get used to as user and admin.
Sales department uses the CRM solution, developers use specific PM tools, marketing department often has to use both. Then, there is a third solution for instant messaging, a fourth solution for intranet or HR needs, and a fifth – for the whole company’s knowledge base. In some companies, decisions are made slowly and not very transparently. Bitrix24 solves this problem as you can use its enterprise social network and real-time communication tools (group chat and video conferencing plus Activity Stream intranet center) to get all the stakeholders in one place and make a decision quickly.
It jas a nice interface, all the transactions go pretty smoothly and in general it is a great place to start your trading path
Verification takes forever and this is very very sad., another point is when you trying to sell or buy at specific point it does freeze sometimes so you are ending with not so good price (for cryptocurrency)
Buying -holding-selling cryptocurrency
Bitrix24 is one of the best tools of teamwork that allows us to contribute to the social communication through a very dynamic social network, it is the solution for the companies since it serves as manager of activities, it is useful because it integrates with the Web page of the S companies, has a very varied functionality allows to make call to customers, make invoices, send mail ...
Bitrix24 is very dynamic this tool to perform simple tasks of work, has many functions that are favorable for small companies, since it allows to be used from your Web page this adapts to be able to better your communication with your clients and to realize Easier simple work tasks
Bitrix24 is one of the best tools of teamwork is easy to manage, allows to carry out several things at the same time in the daily tasks of work saving time and effort, improving our communication with the clients
Bitrix24 is easy to use. The chat is phenomenal and the app works really well. It is easy to add clients, create tasks, store files, send messages.
After the updates, which are frequent, the app seems to not push messages to your phone. I've missed a quite a few messages because of this disconnect.
This is keeping the team I work with connected and on task. It's easy to create reminders for different users that notify them when their part of the job is coming due.
The complexity to which this platform is built out is insane, allowing managers to delegate tasks and include everyone on every project status at any given time of day. Chat, timecard, tagging of clients, data storage, you name it, project timeline automation, templates, email marketing - Bitrix seems to have it all and do it well.
Sometimes the platform has slow days or technical glitches and tiny loopholes in the user experience that have been missed. We are lucky to have a Bitrix guru in our office to help solve for some of these instances.
This platform was very daunting at first but once its technical features are understood, it is unbelievable for managing task tracking and delegation. This allows us to talk easily with all members of our teams AND clients in one place in an easy, secure thread. Non-Bitrix users can still be a part of the workflow with email address inclusion.
What I like the most in Bitrix is the possibility manage your work in a timeline like Gantt Diagram.
I want to see improvement in the way we communicate.
Using bitrix24 is the best way to share everything with your colleague, you don't have to send email to remind a task to be done. We can use in real time while working out of office. Everyone is on board and tasks are assigned.
The ease of use and the ability to multitask
There isn't anything that comes to mind
Getting everything done together
In like the ability to be able to share calendars with team members.
The complicity of the system. It should be simpler.
Being able to.communicate with team members via chat