Bitrix24 background blur
Bitrix24 Logo
Bitrix24
Your Business, Simplified
4.1
(515)
Why Findstack is free?
Findstack is free for users because vendors pay us when they receive web traffic and sales opportunities. Findstack directories list all vendors — not just those that pay us so that you can make the best-informed purchase decision possible.
Findstack offers objective and comprehensive comparisons to help you find the best software. We may earn a referral fee when you visit a vendor through our links. Learn more

Bitrix24 Reviews & Product Details

Bitrix24 Overview
What is Bitrix24?

Bitrix24 is an all-in-one solution for everything from customer relationship management, to task and project tracking. The platform promises the “ultimate workspace”, and provides virtually everything a modern business needs to stay ahead of the curve in the current digital landscape. Over 10 million organizations have chosen the Bitrix24 solution for their company today, and the service is currently available in 18 languages.

Company Bitrix, Inc.
Year founded 2012
Company size 201-500 employees
Headquarters Alexandria, Virginia, USA
Social Media
Bitrix24 Categories on Findstack
Crevio Logo
Crevio
Sponsored
5.0
(1)
$29.00/month
Crevio is a platform for creators to sell digital products, services, courses and access to other 3rd-... Learn more about Crevio
Ask Questions about Bitrix24
What Bitrix24 is best for?
How does Bitrix24 compare to Act!?
What are the pros and cons of Bitrix24?
Bitrix24 Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone, On-Premise Linux, On-Premise Windows
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Bitrix24 Pros and Cons
Pros
  • Great features.
  • Good CRM and phoning systems.
  • Convenient IP telephony.
Cons
  • Terrible reporting.
  • Poor customer service.
  • Struggles with uploading larger files.
Bitrix24 Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
Bitrix24 Media
Bitrix24 0
Bitrix24 1
Bitrix24 2
Bitrix24 3
Bitrix24 4
Bitrix24 5
Bitrix24 Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: January 24, 2025
Bitrix24 Logo
515 Bitrix24 Reviews
4.1 out of 5
Small Business (50 or fewer emp.)
Mar 20, 2023
 Source
Overall Rating:
4.5
Arun Kumar S. avatar
Arun Kumar S.
Founder
Share
"Best solution for Business and Project management"
What do you like best about Bitrix24?

As a business owner, I'm trying all the business workspace management and i came to know about bitrix24, the setup is simple and easy integration with teams and had lot of options to manage human resources effectively

What do you dislike about Bitrix24?

Sometimes I feel the plans price are high apart from that I've nothing to dislike

What problems is Bitrix24 solving and how is that benefiting you?

Using human resources effectively in our projects utilisation and allocation of tasks and managing those are really easy with this.

Enterprise (> 1000 emp.)
Jan 12, 2023
 Source
Overall Rating:
4.5
Sunny D. avatar
Sunny D.
Director Of Premium
Share
"What I Comprehend Bout Bitrix24"
What do you like best about Bitrix24?

Encompasses a wide range of tools in one set from CRM, Video conferencing to project management.

What do you dislike about Bitrix24?

Assign VoIP number although it isn't free unlike on other alternatives.

What problems is Bitrix24 solving and how is that benefiting you?

Task management. Audio and video conferencing. Project prioritization.

Enterprise (> 1000 emp.)
Nov 04, 2022
 Source
Overall Rating:
4.5
Aya K. avatar
Aya K.
Sales And Marketing Specialist
Share
"Collaborative communication tool"
What do you like best about Bitrix24?

It is a functional tool in every way as it allows complete and secure online communication, even remotely, increasing work flow. This tool works with systems adapted to professional requirements, trying to fully cover all requirements from the collection of opinions of the work team such as the monitoring of financial processes or trade, everything can be done on this platform in a simple and professional way

What do you dislike about Bitrix24?

So far there is nothing that I consider negative, it is quite complete and easy to integrate into business. It is an understandable tool also with functionalities that can be adapted to the type of company in which you work

What problems is Bitrix24 solving and how is that benefiting you?

The most significant thing about this tool is its ability to adapt to the requirements of today's users, because it offers us the possibility of communicating either by chats, conferences or even calls, allowing us to record each process carried out to be able to see as a team what processes we carry out and which are to be finalized, without leaving aside any member of the team

Small Business (50 or fewer emp.)
Oct 04, 2022
 Source
Overall Rating:
4.5
CC
Carelis C.
Gestion De Ventas
Share
"Digital sales"
What do you like best about Bitrix24?

Generation of bits, social networks and inclusion on the web. Chats, customer call management and everything, are managed by a single interface.

What do you dislike about Bitrix24?

Branches of the external service of unlicensed applications have a problem integrating into the main system.

What problems is Bitrix24 solving and how is that benefiting you?

Customer chat management through the Internet user, calls are managed, for example, by a telephone exchange for each user. Information is stored in a database with daily backup at each closure.

Mid Market (51-1000 emp.)
Sep 14, 2022
 Source
Overall Rating:
4.5
MJ
Mercy J.
Project Director
Share
"Powerful Project Controlling Solution"
What do you like best about Bitrix24?

Bitrix24 satisfaction is reputable from the communication facets, to concrete and Confirmed project management. Again, Bitrix24 makes companies have a positive business image, from offering satisfaction to clients. Updated interface, super easy for even new users.

What do you dislike about Bitrix24?

Bitrix24 should deliver a live chat opportunity, which will fasten many clients, who may have in a haste position about getting some answers. This will draw the attention from many new clients.

What problems is Bitrix24 solving and how is that benefiting you?

Bitrix24 has upgraded the commercial system for companies communications, with elaborate structures, that keeps people governed and more satisfied. Also, Bitrix24 process different activities immediately without mistakes.

Mid Market (51-1000 emp.)
Sep 10, 2022
 Source
Overall Rating:
4.5
Thierno Ousmane D. avatar
Thierno Ousmane D.
Administrateur
Share
"Bitrix24, a success story in the CRM software industry."
What do you like best about Bitrix24?

First of all, we must know what Bitrix24 is. It is a multi-operations software that allows multi-tasking in different ways: Creating selling sites, automating sales, or project management with rich communication features. That’s why it is called the “All-In-One.” After logging in, we will directly notice the well-designed dashboard with tabs clearly separated. We can click on any tab we want from the left corner of the screen. It is very straightforward and navigation-friendly. The principal tabs on the dashboard constitute the things that I like the most about this software: - The Activity Stream from which we can see the employees of a given project with whom we can interact through chats (both video or text) or comments; there’s a comment section for the different projects. While writing, we can share files and use emojis. This particular feature shows that the software keeps up with the technological trend, because emojis mean alot to people; - The Employees tab presents the organizational chart with the names of all the employees. And, we can organize it as we want by adding new members or removing some, creating different Departments, and sharing the roles. It just makes team management highly efficient; - The Tasks and projects tab allows us to create tasks and manage the different teams working on them. What is even more fabulous with this tab is that Bitrix24 gives us an Analytics kind-of-feature that shows in real-time the performances of the different projects, the timing from the beginning to the ending planned, the ongoing tasks, the completed ones, and the total; - The CRM which means Customer Relationship Management. This is the key element for any company to thrive in the digital world besides SEO (Search Engine Optimization). We cannot dig deep around it, since it is not our aim topic here. Just know that CRM is a tool that helps companies stay in touch with their clients by analyzing their needs to increase sales. Not only Bitrix24 has it. Microsoft, Salesforce, Zoho, to name just those, have it as well. What is adorable with the CRM of Bitrix24 is that we have a whole tab dedicated called CRM, and it is actually very intuitive to use: We can add our clients’ names, their contacts, and some notes about any relevant things that we want to hold about those clients. Hence, Bitrix24 enables us to create a detailed database about our clients. We don’t need to find another CRM tool elsewhere.

What do you dislike about Bitrix24?

- The support team is sometimes hard to get to. They take too much time before replying to our emails. It can make us feel lonely fronting some bugs we would like to report and get the help we need; - The price is too much for small businesses. Bitrix24 charges USD61 /month for the entry-level (sometimes we can have sales dropping the price); while softwares like Zoho charges USD12/month only.

What problems is Bitrix24 solving and how is that benefiting you?

The product gathers tools for database, team management, sales and workflow monitoring simultaneously. Anyone who wants a good CRM to boost sales must give it a try.

Mid Market (51-1000 emp.)
Aug 07, 2022
 Source
Overall Rating:
4.5
Shashikant K. avatar
Shashikant K.
Strategic Account Manager (Bfsi) South India
Share
"Good CRM for Multitasking"
What do you like best about Bitrix24?

Good CRM and best thing they give unlimited user licences which will save our lot of money..as a admin account you can create user easily and also we can see all activities in user account

What do you dislike about Bitrix24?

Nothing much it's good CRM.till now nonissue

What problems is Bitrix24 solving and how is that benefiting you?

Sales process setup and sales cycle management of opportunity

Small Business (50 or fewer emp.)
Aug 05, 2022
 Source
Overall Rating:
4.5
Lalit C. avatar
Lalit C.
Smart Digital Seo, & Bdm
Share
"Most User frendly peace of workplace softwear"
What do you like best about Bitrix24?

Marketing Anatomy, Video conference, easy to manage things on user interface very well organize, if you stuck anywhere the user idea correction is available, if then also not able to resolve 24/7 help available which makes some of the great feature I recommend this to every business,

What do you dislike about Bitrix24?

Colour pattern, CRM Landing page needs to be more attractive as at present it looks so dull, by posting some nice and attractive color as well as the color display need to be fixed if necessary,

What problems is Bitrix24 solving and how is that benefiting you?

It helps in many ways, like what we need it will provide the best available solution, by our company pattern, such what tools needed what time is required, by analyzing the size of our company which make it one of the best in market place

Small Business (50 or fewer emp.)
Jul 30, 2022
 Source
Overall Rating:
4.5
AB
Ann B.
Internet Sales Manager
Share
"Achievers 24/7 Sign in Archives"
What do you like best about Bitrix24?

Consolidate all accounts required to participate in performing project bringing all involved in one table even if located worldwide.

What do you dislike about Bitrix24?

We have gained alot since we started using it no negativity so far.

What problems is Bitrix24 solving and how is that benefiting you?

Organising a large team located globally working towards same goal and same project where one is able to participate his/her part through file uploading.

Small Business (50 or fewer emp.)
Jul 03, 2022
 Source
Overall Rating:
4.5
Raunak G. avatar
Raunak G.
Product Growth
Share
"Glitch free Video Calls"
What do you like best about Bitrix24?

Glitch-free Video Calls in HD+ quality..

What do you dislike about Bitrix24?

Slightly long TAT for customer queries..

What problems is Bitrix24 solving and how is that benefiting you?

Bitrix has a suite of services for workplaces of 100+ people. I personally like that they offer Customer Support with all the paid plans unlike other competitors that offer support only for the higher ticket size plans. All their tools are interconnected and offer seamless integrations. So, If you take Bitrix24's subscription, you get an entire workplace tool suite that otherwise has to be arranged from multiple SaaS providers.

Small Business (50 or fewer emp.)
May 03, 2022
 Source
Overall Rating:
4.5
TAIRA M. avatar
Taira M.
Responsable Technique
Share
"my experience with Bitrix24"
What do you like best about Bitrix24?

I am a fan of this software. It is easy to use and navigate. It's a great collaboration tool that lets you pool together all your projects, documents, tasks, contacts, and messages. I am amazed at the speed and accuracy of the AI (artificial intelligence) chatbot that lets you create tasks, reminders, and notes with just a few clicks. As a team leader, this software has helped me get my team more organized and has helped us get our tasks done faster.

What do you dislike about Bitrix24?

I tried to use bitrix24, but it was too complicated. I am not very computer-literate and I did not have the time to learn how to use the software. I was looking for something to help me with email, calendar, and file sharing. I am not sure if this would fit my needs, so I did not try it out.

What problems is Bitrix24 solving and how is that benefiting you?

Bitrix help me solve problems related to distance while working with some partners and colleagues from other cities or countries. I can easily share and follow any task concerning our entreprise.

Enterprise (> 1000 emp.)
May 01, 2022
 Source
Overall Rating:
4.5
Emiliano M. avatar
Emiliano M.
Project Engineer
Share
"Great cloud collaboration platform and excellent project management."
What do you like best about Bitrix24?

Britix24 may replace traditional collaboration tools with a single platform, so everything works in favor of internal communication with the aid of Britix24. What I like best about this amazing software is its platform, which is beautiful and well-organized. It is very intuitive, and the customer support is excellent. It has all of the necessary tools and functions, as well as online storage and collaboration tools. With this platform, we can manage our projects, tasks, messages, and files, and we can manage the time we have spent on each task so that everyone in our team can keep track of the tasks.

What do you dislike about Bitrix24?

Despite the fact that it is a fairly straightforward platform, there are certain things that do not take a lot of learning time to grasp. The mobile app becomes too slow and takes a long time to open at times, document sharing isn't always as useful as I'd like it to be, it takes some time to prioritize our tasks and subtasks, I don't like their notification system because we constantly see the same notifications every time we log in, and the premium plans become very expensive over time.

What problems is Bitrix24 solving and how is that benefiting you?

Improvements were seen after only a short period of use, and we are now a more structured firm with greater communication between internal divisions. My entire team has grown acquainted with bitrix24, and we are becoming better every day. We discovered in bitrix24 a fantastic and extremely full solution for keeping track of the work we do; we can manage our projects, tasks, and even our time, making our team more productive and efficient owing to the organization of the due date. We have everything in one very adaptable spot where we can create our priorities and classify our jobs.

Small Business (50 or fewer emp.)
Apr 18, 2022
 Source
Overall Rating:
4.5
John T. avatar
John T.
Repositor
Share
"O Bitrix 24 est excelent!"
What do you like best about Bitrix24?

Les fonctions de l'application mobile sont de plus en plus intégrées. Sur le bureau, je gère le CRM, le marketing, les projets

What do you dislike about Bitrix24?

Il a besoin de beaucoup d'améliorations, Je ne peux pas interagir avec mon entonnoir. aussi Il n'y a pas d'option pour limiter les heures de service. l'application n'a pas plusieurs fonctions que le PC.

What problems is Bitrix24 solving and how is that benefiting you?

Les fonctions de l'application mobile sont de plus en plus intégrées. Sur le bureau, je gère le CRM, le marketing, les projets, enfin Excellent outil d'organisation pour votre entreprise.

Enterprise (> 1000 emp.)
Apr 17, 2022
 Source
Overall Rating:
4.5
Noemi B. avatar
Noemi B.
Business Developer
Share
"Great solution for internal communication and managing the business operations of the company."
What do you like best about Bitrix24?

Bitrix24 gives our organization all it needs to manage everything from CRM to projects and processes. I like how easy and adaptable this program is; its features and functionalities make it a fantastic choice for optimizing our CRM, automating procedures, managing projects, incorporating documents, and improving communication. I've used it to create tasks for team members, and it works well since it sets time limits, allows you to add observers and participants, and allows you to add subtasks to the primary task. I like the corporate part of Bitrix24 because, as a project manager, we can have our own website for each project where I can categorize all contact. Midsize and big organizations are utilizing one of the most complete channels available to assist them in managing activities, connecting with customers, and improving team performance. It offers a very dynamic user interface that aids networking by allowing users to communicate and share content. It features a mobile solution that is compatible with your Android, iPhone, or iPad smartphone or tablet.

What do you dislike about Bitrix24?

The architecture might use some updating, and the reports area isn't the finest; they could absolutely enhance it. In addition to being unable to discover the default widgets supplied to new users, the Bitrix24 support service takes an inordinate amount of time to respond and is hence ineffective. Some functions, such as check-in functionality, may stop working abruptly, the pricing may be out of reach for small enterprises and organizations, and the mobile app functionality is less efficient than using it on a PC.

What problems is Bitrix24 solving and how is that benefiting you?

We were seeking for a modern application that would help us be more productive in our company operations, and Bitrix24 has been tremendously useful in assisting us in smoothly achieving our business goals. Bitrix24 has assisted us in making healthy changes because of its numerous resources and features, which have allowed our employees to save considerable time in carrying out daily tasks by delivering everything we require through an organized platform. My job is made easier by this amazing technology, and we can provide a plan for preparing events every day, as well as a full suite of cloud-based tools and the ability to scan papers and other material. Adoption of this software increases worker communication, is smooth, and allows the entire project to connect to the Internet.

Mid Market (51-1000 emp.)
Apr 12, 2022
 Source
Overall Rating:
4.5
Yolanda P. avatar
Yolanda P.
Engineering Manager
Share
"The best cloud-based collaboration and project management platform."
What do you like best about Bitrix24?

Bitrix24 is high-quality software that enables effective project management and resource management. Furthermore, the developer is mindful of client service and ensures that their complaints are adequately resolved. It is a popular application for both small and large businesses since it fosters cooperation and simplifies teamwork. It is an excellent tool for accomplishing routine chores and for managing calls from consumers in various places with decent network throughput. It also contains wonderful tools for developing a range of projects and activities; the intranet is quite important in the company's internal correspondence.

What do you dislike about Bitrix24?

One small issue is that the notifications are delayed, which might be difficult, and the server frequently goes out on load. It would be much more convenient if we could store to pre-defined email templates for future usage when sending emails using CRM.

What problems is Bitrix24 solving and how is that benefiting you?

It addresses the critical communication link for messaging-based sales and scrum using immediate WhatsApp, which is highly important for maximizing project cooperation. Britix24 has brought about significant improvements in a short period of time, and we are now more organized and have more interdepartmental linkages. It is critical in both large and small businesses since it allows us to carry out initiatives with higher success. Bitrix24 has assisted us in dealing with project planning challenges, resulting in less resource waste. Additionally, this platform meticulously monitors all activities and successful talks with all staff employees.

Mid Market (51-1000 emp.)
Apr 06, 2022
 Source
Overall Rating:
4.5
DB
Dylan B.
Product Manager
Share
"It is a great easy to use tool for collaboration and project management."
What do you like best about Bitrix24?

I enjoy being able to deal with the work process, appropriately organize projects, accomplish really critical work for that sort of cycle, have a clear timetable, and get work process help quickly. I can also categorize people based on their occupation. As a result, you may determine the duration of a task and where each member in the meeting mediates and joins the actions undertaken to confront the work and its completion. What I appreciate best about it is that it is all in one app. It aids with work management and team interaction, and it also has a video conferencing capability.

What do you dislike about Bitrix24?

I've been using bitrix24, and the design of the interface is what I dislike the least; I believe they should perform an upgrade to make the platform more efficient. The option to modify some layouts would also be beneficial if I had more possibilities to customize things to my liking. Another disadvantage is that specialist support is quite restricted if you have the free version, therefore you must search for an answer when there is a problem. You will also require a computer with a server domain since you will be in charge of the capacity and management of the information. That is why top-tier performance is preferred, but keep in mind that it may be prohibitively expensive.

What problems is Bitrix24 solving and how is that benefiting you?

We were able to address the issue of work process allocation and properly develop a database that was always available to our clients. This is essential for working with commercial boards and will later process the results in this capacity. You can instantly connect with different people in different departments. It also has a stress gauge feature that reminds you to take a break from time to time. Working with all team members in project management can be very helpful. Workflows are more organized, everyone has access to the same information, and you can see which tasks have already been completed by whom. We also have to admit that productivity has improved by more than 50%.

Mid Market (51-1000 emp.)
Mar 16, 2022
 Source
Overall Rating:
4.5
Anna N. avatar
Anna N.
Sr. Project Manager
Share
"Powerful software to collaborate and organize the entire workflow."
What do you like best about Bitrix24?

What I like most about Bitrix24 is that it's a CRM platform with a variety of features such as tasks, projects, communications, and pipelines. I'm really grateful that I can manage the project more effectively by tracking the roles assigned to the project participants. You can also divide members into different groups by function. We appreciate the ability to manage workflows and structure projects very effectively, excellent scheduling capabilities, and immediate workflow maintenance.

What do you dislike about Bitrix24?

Because it has so many functions, it may become extremely complicated at times, lengthening the learning curve and necessitating a significant amount of effort to get the most out of this application. You'll also need a staff with server knowledge because you'll be in charge of data storage and processing. That is why it is recommended to get the premium edition, but keep in mind that it might be rather costly.

What problems is Bitrix24 solving and how is that benefiting you?

We handled the challenge of structuring the workflow, and we were also able to correctly establish a customer database that is always available, which is critical in the business management function, so we enhanced the outcomes with this function. We track leads on our website with the integration of Bitrix24 forms and live chat. We've set up different lead funnels and deals so that we can keep track of the clients we're onboarding and the ones we're currently pitching. Other benefits include the lack of an excuse to complete the prescribed work since a cloud-based application may be accessed by the programmer from any device with an Internet.

Small Business (50 or fewer emp.)
Mar 11, 2022
 Source
Overall Rating:
4.5
NG
Nitesh G.
Web Developer
Share
"Best for virtual workspace"
What do you like best about Bitrix24?

Here we get a lot of features. We can have internal business chats, calls and meet (virtual). Bitrix Drive is very useful for storing data or files online as it is very easy to do and secure also. We can easily share the files or folders with our team or any other department. It has also a website builder feature at no extra cost by which we can make a landing page if we are in the initial phase.

What do you dislike about Bitrix24?

Everything is fine with the collaboration tools. Once I tried their website builder and that doesn't seem efficient. As we don't get many tools over there to make the website interactive.

What problems is Bitrix24 solving and how is that benefiting you?

We are using Bitrix 24 in our business as a collaboration tool. We are communicating with teams and people about this. We also assign tasks to teams or people. Here we get the ticket raised by our clients through the mail so we assign them to the respective team for resolution.

Mid Market (51-1000 emp.)
Mar 10, 2022
 Source
Overall Rating:
4.5
UR
Udeshya R.
A
Share
"Good time tracker application"
What do you like best about Bitrix24?

It's a very good application for the corporate world for tracking the time of employee and how much he/she has spent on the project .On this we can create task and assigning those task a particular deadline so that the person who is working on that project should undergo completing that project in that specific timeline and if fails to complete than the effeciency is reduced. Hence,tracking all its time spent in the office

What do you dislike about Bitrix24?

Some time it took 5-6min to start and load.otherwise the application work properly and work even on chrome.The only problem is with the startup time of the application.

What problems is Bitrix24 solving and how is that benefiting you?

Problems of inefficiency of the person is being reduced by using this application and his/her full day working projects are being monitored by the application which are being created by the managers.hence tracking the full day work.

Mid Market (51-1000 emp.)
Mar 08, 2022
 Source
Overall Rating:
4.5
Justin P. avatar
Justin P.
Program Manager
Share
"Collaboration and project management platform that is easy to implement and use."
What do you like best about Bitrix24?

Bitrix24 pleasure may be attributed to aspects of communication as well as the administration of actual and proven initiatives. Bitrix24 gives businesses a very professional business image. This forum offers a pleasant seamless functioning interface and a decent architecture that makes it easy to take out important activities, good planning and coordination, and good support in many media. With this program, I can keep track of my projects and work reports. I can save and refer to data, and I can also see a list of all occurrences and programs via video calls and instant messaging.

What do you dislike about Bitrix24?

Bitrix24 should have a live chat option, which will attract a large number of clients who may be in a rush to acquire answers. There should also be more advanced functions that work in tandem to change or adapt to any user's preferences while maintaining the learning challenges to grasp that interface till this sort of tool is employed for the first time. Each of its functions is tough to accomplish if not basic enough that some functions may be considered and altered to increase efficiency.

What problems is Bitrix24 solving and how is that benefiting you?

Bitrix24 has improved the corporate communications system of firms with complex structures, allowing individuals to be more controlled and happy. Furthermore, Bitrix24 executes various actions in real time and without mistake. This application's major aim was to manage client data separately when they were first approached, providing us with additional insight into customer interest. Greater cooperation and contact with our consumers is one of the advantages of IP telephony.