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Bitrix24
Your Business, Simplified
4.1

( 515 )

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Bitrix24 Reviews & Product Details

Bitrix24 Overview
What is Bitrix24?

Bitrix24 is an all-in-one solution for everything from customer relationship management, to task and project tracking. The platform promises the “ultimate workspace”, and provides virtually everything a modern business needs to stay ahead of the curve in the current digital landscape. Over 10 million organizations have chosen the Bitrix24 solution for their company today, and the service is currently available in 18 languages.

Company Bitrix, Inc.
Year founded 2012
Company size 201-500 employees
Headquarters Alexandria, Virginia, USA
Social Media
Bitrix24 Categories on Findstack
Ask Questions about Bitrix24
What Bitrix24 is best for?
How does Bitrix24 compare to Pipedrive?
What are the pros and cons of Bitrix24?
Bitrix24 Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone, On-Premise Linux, On-Premise Windows
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Bitrix24 Pros and Cons
Pros
  • Great features.
  • Good CRM and phoning systems.
  • Convenient IP telephony.
Cons
  • Terrible reporting.
  • Poor customer service.
  • Struggles with uploading larger files.
Bitrix24 Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
Bitrix24 Media
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Bitrix24 Screenshots
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: November 08, 2025
Bitrix24 Logo
515 Bitrix24 Reviews
4.1 out of 5
Enterprise (> 1000 emp.)
Apr 05, 2022
 Source
Overall Rating:
5.0
Cheryl R. avatar
Cheryl R.
Higher Education Teacher
Share
"The best collaboration platform for companies"
What do you like best about Bitrix24?

I can have collaboration whenever it is required with my work team. I can have a complete company structure charts and the entire workflow

What do you dislike about Bitrix24?

I had one or another problem with Android phones version closes without warning but when I start again I start where I was before

What problems is Bitrix24 solving and how is that benefiting you?

Bitrix24 has allowed us to have full control of the company's workflow, to have a software to communicate and solve problems very quickly. The least of all is that this application is available for Android phones, which makes it easy for our staff to have it installed on their mobile and be able to collaborate from anywhere they are.

Small Business (50 or fewer emp.)
Mar 03, 2022
 Source
Overall Rating:
5.0
sandeep v. avatar
Sandeep V.
Business Analyst
Share
"Great Product and easy to use"
What do you like best about Bitrix24?

Bitrix24's comprehensive software includes a CRM, website builder, communications platform, helpdesk, and project management suite. Create, build, and grow your business with Bitrix24's comprehensive CRM and marketing tools that are 100% free for up to 10 users.

What do you dislike about Bitrix24?

Doesn’t support chatbots for sales or support

What problems is Bitrix24 solving and how is that benefiting you?

I am Solving the company’s internal communications using it for chat and video conferencing, with options for recording videos to share within a team or across your whole business. The platform also has a social-media-like news feed to see updates about projects and leads. Individual employees can also post questions or updates, and others can like and comment on them. Overall great software

Mid Market (51-1000 emp.)
Feb 16, 2022
 Source
Overall Rating:
5.0
Ashwini S. avatar
Ashwini S.
Assistant Manager Digital Marketing
Share
"Wonderful tool with employees communication"
What do you like best about Bitrix24?

Hi have used this tool more than 2 years with good user experience especially with employees communication

What do you dislike about Bitrix24?

No dislikes. This software is easy to manage anywhere

What problems is Bitrix24 solving and how is that benefiting you?

Team meeting and we can share big files through this software. The main use of this tool is easily communicate with all teams.

Mid Market (51-1000 emp.)
Jan 25, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"A good program for business tracking and planning"
What do you like best about Bitrix24?

If there is a future project or program that I like most in this program, create a checklist and complete that task in a planned way.

What do you dislike about Bitrix24?

The system is running a bit slow at the entrances from the mobile part, it would be good to make some more arrangements in this regard.

What problems is Bitrix24 solving and how is that benefiting you?

Those who are weak in acting with a plan can do their work both quickly and without forgetting with this program.

Enterprise (> 1000 emp.)
Jan 21, 2022
 Source
Overall Rating:
5.0
Mariana E. avatar
Mariana E.
Sr. Hr Manager, Compensation & Benefits
Share
"Quick, simple and straightforward project management and planning."
What do you like best about Bitrix24?

Bitrix24 is just a quick and easy-to-use programme for team communication. Extremely efficient for remote teams, CRM-focused, and includes business management solutions for data administration, dashboard generation, and user information storage to assist enrollment and exit HR operations. If combined with 1C, this will progress to ERP-level network.

What do you dislike about Bitrix24?

Workflow administration is a little difficult to utilize. Since it is an important function, it takes time to comprehend and use.

What problems is Bitrix24 solving and how is that benefiting you?

Bitrix24 is an amazing project management software. You may establish tasks, series of tasks, monitors, and collaborators, as well as track work activity. This application will assist you in reaching deadlines. It is perhaps the most basic, quick, incredibly simple, and overall cost-effective platform.

Mid Market (51-1000 emp.)
Jan 18, 2022
 Source
Overall Rating:
5.0
Danish H. avatar
Danish H.
Blockcahin Consultant And Advisor
Share
"Bitrix24 is the ideal syustem and awesome expeirence to use it."
What do you like best about Bitrix24?

the best thing is i can manage everything in one place also check what my team is doing.

What do you dislike about Bitrix24?

User experience needs to improve its bit technical and hard to understand some time but once you pro in using it after that you will love it.

What problems is Bitrix24 solving and how is that benefiting you?

i can manage my projects, prospects, email marketing alot of thing like in the marketing section there ares till lots of stuff. which i need to explored.

Small Business (50 or fewer emp.)
Jan 12, 2022
 Source
Overall Rating:
5.0
Shiyaz A. avatar
Shiyaz A.
Human Resources Consultant
Share
"A decent customer relationship management (CRM) and lead management for SMBs and Startups."
What do you like best about Bitrix24?

Bitrix24 CRM is a potent CRM tool. Compared to other software in this field, It's cheaper than other Salesforce Sales Cloud Lightning Professional and Zoho CRM edition choices. It offers the same features but looks a little more menacing.

What do you dislike about Bitrix24?

The Bitrix24 CRM system still has a lot of work to do in software simplicity. Still, along with a wide range of lead management tools, it has several handy automation features that provide excellent value to small businesses. CRM Bitrix24 has no customization features that make other competitor tools more flexible. In most cases, small businesses won't use all the tools in the Bitrix24 CRM arsenal, and many will do well with the free plan. For companies looking for more users and storage space, the Standard and Professional plans are still very affordable compared to what they offer. Bitrix24 CRM is a well-designed CRM service that can handle almost anything your customers have to offer.

What problems is Bitrix24 solving and how is that benefiting you?

CRM Bitrix24 also provides applications for Android and iPhone. The mobile app provides access to almost everything on your intranet, including corporate drives, workflows, tasks, and instant messengers (IMs). This is just as useful as the web version, and actually much less intimidating.

Small Business (50 or fewer emp.)
Dec 28, 2021
 Source
Overall Rating:
5.0
Careem J. avatar
Careem J.
Co Chief Executive Officer
Share
"I have used Bitrix24 for a HR internship remotely and for personal use"
What do you like best about Bitrix24?

What I like best about britix24 is that you can communicate with a team and collaborate with the team very quickly, and how you can send a private message to a particular person and how easy it is for them to look at that message and respond promptly to you—private messaging where you can pinpoint who you want to write to. The tracking by admin to say what time you logged in and completed assignments. I like that it offers unlimited users, tools, and that its free most of all.

What do you dislike about Bitrix24?

What I disliked about the bitrix24 system is that it should have its own map system type of format, also the fact that I dont think it uses others apps much like Facebook or twitter and other apps to add to its fluency.

What problems is Bitrix24 solving and how is that benefiting you?

Solutions that Bitrix24 has allowed me to do was to take part in my internship with a Human Resources internship where that I do my assignments remotely, especially during the pandemic it makes it easy to work on things and collaborate with the internship coordinators and complete my assignements.

Small Business (50 or fewer emp.)
Dec 26, 2021
 Source
Overall Rating:
5.0
Shay Y. avatar
Shay Y.
Founder
Share
"Bitrix24"
What do you like best about Bitrix24?

I like that they offer a choice of using separate leads listing or going direct to contact and free 30-day trial of its paid Professional plan.

What do you dislike about Bitrix24?

The user interface is not that friendly and It's not perfect for social networks.

What problems is Bitrix24 solving and how is that benefiting you?

Crm Managment

Small Business (50 or fewer emp.)
Dec 21, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Overall definitely satisfied and would recommend. The customer service/support is good!"
What do you like best about Bitrix24?

What I love the most is the new templates feature. It does an excellent job of saving your time when setting up a project. And it can take a lot of time considering how customizable and flexible the platform is, which is a great plus for many, I'm sure.

What do you dislike about Bitrix24?

Some tabs/views lack relevant functionality, such as rolling updates across milestones. You can do everything you need to but may need to use a couple of opinions.

What problems is Bitrix24 solving and how is that benefiting you?

Use Wrike because of its spotless and easy-to-use interface. We have a lot of collaborators on our team that need to be able to communicate in one place. One of the great features I like about it is the integration with Google Drive. We can add docs that we have created in other areas directly into a task, making it easy for everyone to stay in one system to review any copy edits or further collaboration there. It's also convenient because we get email alerts when somebody assigns you to a task or makes an update there;