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Bitrix24
Your Business, Simplified
4.1

( 515 )

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Bitrix24 Reviews & Product Details

Bitrix24 Overview
What is Bitrix24?

Bitrix24 is an all-in-one solution for everything from customer relationship management, to task and project tracking. The platform promises the “ultimate workspace”, and provides virtually everything a modern business needs to stay ahead of the curve in the current digital landscape. Over 10 million organizations have chosen the Bitrix24 solution for their company today, and the service is currently available in 18 languages.

Company Bitrix, Inc.
Year founded 2012
Company size 201-500 employees
Headquarters Alexandria, Virginia, USA
Social Media
Bitrix24 Categories on Findstack
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Ask Questions about Bitrix24
What Bitrix24 is best for?
How does Bitrix24 compare to Pipedrive?
What are the pros and cons of Bitrix24?
Bitrix24 Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone, On-Premise Linux, On-Premise Windows
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Bitrix24 Pros and Cons
Pros
  • Great features.
  • Good CRM and phoning systems.
  • Convenient IP telephony.
Cons
  • Terrible reporting.
  • Poor customer service.
  • Struggles with uploading larger files.
Bitrix24 Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
Bitrix24 Media
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Bitrix24 Screenshots
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: December 04, 2025
Bitrix24 Logo
515 Bitrix24 Reviews
4.1 out of 5
Small Business (50 or fewer emp.)
Nov 08, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Time tracking and control"
What do you like best about Bitrix24?

Its a good option to taack your project, work assignment, employees, lead, crm and communication.

What do you dislike about Bitrix24?

We would not found anything yet that would be dislike.

What problems is Bitrix24 solving and how is that benefiting you?

We have assign clinents into separate project and assign employees to particular project and add task with deadlines, its improve efficiency.

Enterprise (> 1000 emp.)
Nov 06, 2019
 Source
Overall Rating:
5.0
Michael J. avatar
Michael J.
Project Manager
Share
"Wonderful and very complete tool"
What do you like best about Bitrix24?

What I love the most about this incredible software is their platform, pretty and well organized, is very intuitive and costumer support is amazing, we started with the free plan which includes all the essential tool and features, online storage and collaboration tools, with this platform we can manage our project, stasks, messages, files, that's why I say is a very complete tool for managing projects, we can even manage the time we have spend on every task, so everyone in our team can keep track of tasks, the software i available for different devices and language support, fits for small business, large enterprises and medium business, love their live support

What do you dislike about Bitrix24?

The mobile application some times gets too slow and takes to long to open it, sharing documents some time is not as useful as I wish, it takes some time to prioritize our tasks and sub tasks, the free version attaches a Bitrix24 reference on every email, I do not like their notifications system we constantly see the same notifications every time we log in, the cost of the premium plans are a bit too expensive to maintain

What problems is Bitrix24 solving and how is that benefiting you?

We have found on bitrix24 a perfect and very complete tool to track the work we are doing, we can manage our projects, our tasks, and even our time, making our team more productive and efficient, thanks to the due date organization we are able to set our priorities and categorize our tasks, we have everything in one place super flexible

Mid Market (51-1000 emp.)
Nov 06, 2019
 Source
Overall Rating:
5.0
Eleonora A. avatar
Eleonora A.
Finance Intern
Share
"Poderosa Plataforma de Gestión Empresarial, todo desde esta única interfaz!"
What do you like best about Bitrix24?

Bitrix24 es un conjunto de herramientas para la colaboración social, la comunicación integral y la planificación estratégica empresarial basada en la web que proporciona una alternativa de intranet / extranet corporativa, así como funciones como una poderosa red social empresarial. El área de trabajo simplifica el sistema y puede acceder a cualquier tarea con un solo clic, desde la comunicación interna hasta las campañas de telemercadeo, la gestión de contactos y el almacenamiento de archivos, todo desde una sóla aplicación.

What do you dislike about Bitrix24?

Tiene tantos componentes en un sólo lugar que puede ser intimidante al principio.

What problems is Bitrix24 solving and how is that benefiting you?

Las características integradas hacen de Bitrix24 la herramienta ideal para impulsar el rendimiento, la moral y la comprensión del equipo de trabajo de los valores y prioridades de la empresa con un administrador del sitio y un sistema integrado de gestión de recursos. Con Bitrix, puede hablar y realizar videoconferencias, realizar llamadas utilizando la tecnología de su centro de llamadas, intercambiar y administrar archivos, administrar y administrar negocios, crear, administrar y rastrear sus proyectos, delegar y administrar las tareas de sus empleados y mantener sus negocios disponibles a través del cliente y servidor de ventas.

Small Business (50 or fewer emp.)
Nov 05, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great free CRM"
What do you like best about Bitrix24?

I like the deal kanban, where I can process my deals as a web designer.

What do you dislike about Bitrix24?

Could perhaps be a little more user friendly in some aspects.

What problems is Bitrix24 solving and how is that benefiting you?

Tracking my incoming deals. I'm able to see projects through from proposal to completion.

Small Business (50 or fewer emp.)
Nov 03, 2019
 Source
Overall Rating:
5.0
Ariel S. avatar
Ariel S.
Coordinator
Share
"Easy to use"
What do you like best about Bitrix24?

One of the only crm mobile application.Easy to use.

What do you dislike about Bitrix24?

It has few options and not enough notifications.

What problems is Bitrix24 solving and how is that benefiting you?

I know can follow my leads from my phone.

Mid Market (51-1000 emp.)
Nov 02, 2019
 Source
Overall Rating:
5.0
Emma M. avatar
Emma M.
Data Specialist
Share
"A very complete application."
What do you like best about Bitrix24?

It's a program that has many options that help facilitate work within the company, has many functions that are very useful for most companies, within this application you can get tools to improve collaboration between employees, this application is seen more benefits when used as a team. It has the ability to manage tasks and project in a very organized manner. What I like most about this application is that everything does from a single place and from a comfortable interface and easy to understand for any user.

What do you dislike about Bitrix24?

This program despite offering a free service, this is very limited, almost forced to pay for it if you really want to use, nor is a tool made for small projects because it will not be profitable.

What problems is Bitrix24 solving and how is that benefiting you?

This program within the company has allowed to improve the organization of much of the daily activities, as well as to improve the collaboration between employees, this application allows us to take the projects and tasks in order, making the work that is done daily is more efficient and worth more, are also used some of their marketing options. The use of this program to keep employees collaborating is perfect and with the ability to communicate within the site facilitates the whole process.

Mid Market (51-1000 emp.)
Oct 30, 2019
 Source
Overall Rating:
5.0
Candice B. avatar
Candice B.
Accountant
Share
"Bitrix24 the best unified platform for projects, messages, online tasks"
What do you like best about Bitrix24?

Bitrix24 is the best customizable tool and allows us to organize and follow up with our customers and partners in a very effective way this incredible tool certainly fulfills what it promises we can also sales reports create message templates is amazing and has a mobile solution that It works on your smartphone or tablet whether Android, iPhone or iPad.

What do you dislike about Bitrix24?

Bitrix24 is a very complete and easy-to-use tool. I have nothing to dislike it.

What problems is Bitrix24 solving and how is that benefiting you?

Thanks to this incredible platform, my work is more efficient since we can have a daily agenda planning events and the complete set of tools is hosted by the cloud, we can search to store documents and other files, we can also send individual or group emails to our clients We can track the tasks to give a better progress to our projects if doubt is the best

Mid Market (51-1000 emp.)
Oct 22, 2019
 Source
Overall Rating:
5.0
Marian H. avatar
Marian H.
Owner
Share
"Life saving CRM"
What do you like best about Bitrix24?

I started using Bitrix24 in January 2017. I was newly appointed as Sales Manager and the CRM they were using lacked critical functions. I needed a CRM that I could implement myself, but rich in functionalities and affordable. In March I was operational. Over the next 2 years I was envied by other managers for the way my team used the reporting capabilities.

What do you dislike about Bitrix24?

The mobile app was limited in functionalities

What problems is Bitrix24 solving and how is that benefiting you?

Fast implementation. Excellent adoption. Best value for money.

Mid Market (51-1000 emp.)
Oct 20, 2019
 Source
Overall Rating:
5.0
Rick F. avatar
Rick F.
Owner/Ceo
Share
"A different CRM with ecommerce features"
What do you like best about Bitrix24?

I liked the way it handles email marketing and leads, also the newer version restricted emails to paid customers, the new ecommerce stores feature is a welcome addition, although it takes too much time to implement it, and is limited to templates, no customization. The interface is clean and easy to navigate.

What do you dislike about Bitrix24?

The fact the free versions no longer are able to send email marketing campaigns. I was trying to upload products to the new stores, and I wasn't able to use my own html, no way to see underlying html code. If you see my screenshot you will notice, I tried to upload simple html tags and the interface just showed plain text.

What problems is Bitrix24 solving and how is that benefiting you?

I use it as an alternative CRM now, and I am also exploiting it’s new stores capabilities. It's easy to upload large contact databases, like my LinkedIn over 21,000 contacts. In the past I was using it to replace the aging SugarCRM, but now I am just testing its new features, as I am not able to send email campaigns as a free user anymore.

Mid Market (51-1000 emp.)
Sep 30, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Company CRM platform"
What do you like best about Bitrix24?

Allows colleagues to socialize between each other about work related or sometimes personal related things

What do you dislike about Bitrix24?

Sometimes the mobile version doesn't work properly, and sometimes connection in the chat function drops

What problems is Bitrix24 solving and how is that benefiting you?

If I need to talk to a colleague to help me with an issue, it's easy to do it through bitrix