Constant Contact Reviews & Product Details

I love how the website is very to navigate and use. Easy to get in touch with current customers.

I do have problems with the website being "down" alot of times. Usually gets fixed. in a timely manner.

It helps me solve the need of a great email lay out and sending out bulk emails in a timely manner.

User-friendly interface, webinars and free resources available for users, always growing and offering new tools for the latest email marketing services. I have used MailChimp as well and have had a better experience with Constant Contact over the last 15 years of my time using CC.

There isn't much that I dislike about CC besides not offering a variety of free tools for email testing across various browsers/email servers. That would be most helpful for me to improve my experience.

Makes it very easy to create and utilize email marketing tools to increase awareness, donations, and registrations for my organization. As a nonprofit, we need a cost-effective and efficient platform for our promotions and CC has always been a positive addition to this goal.

One of the best things about Constant Contact is its phone customer support. I always appreciate getting dedicated care when I need it. I once was with a competitor that I thought I was satisfied with. I was trying out Constant Contact just to do my due diligence and was won over by the phone customer service (which Mailchimp does not offer). As well as the user-friendliness and ease of the platform. Additionally, being an administrator that's always on the go, having an app that can power my campaign when I'm mobile is a breakthrough win! I have the power of CC in my pocket, on my tablet, and ofcourse on my laptop.

The platform is very user-friendly, and they make great attempts to get things perfect...the reality is nothing in life is perfect! There's occasional bugs, though they resolve them rather quickly. For example, I had an issue initially with the auto-save feature -- called in and an agent shared that they too had experienced it and would push it up for review. I've noticed the auto-save feature has been working quite well recently. I presume they fixed the bug.

Gone are the days of attempting to draft an esthetic ally pleasing email in Outlook. Boom-ba-da-bam! Constant Contact allows me to quickly and easily communicate my message and do so in style. My recipients are roaring over the new newsletter style and email communications that were made possible by Constant Contact's products.

The easy ability to send out an email quickly. Also the data you get on the emails sent is very valuable.

Nothing yet. Everything has been great compared to other services.

Sending out ~150-200 emails at a time. Also ability to use a list and customize the email so it is addressed by name to the recipient.

I like the ability to capture new email addresses and the ease of my email creations.

Can not always find a template that totally fits my needs

I had a 4 page newsletter already created and in a pdf format but could only get first page to upload so Constat Contact helped my load all 4 pages

Customer service very helpful in explaining anything that I am confused about. It helps to know they will answer and know exactly how to answer my questions + give tips for me to better utilize the platform for my business.

It would be great to be able to send to a large list of purchased contacts, but understandable that the email service cannot risk its reputation or mine which I am ultimately grateful for.

I am able to see who views my emails and opens them, and how many times.

The emails do not end up in people's spam folder!

Nothing! All the tools and info I need are there, and after taking the time to learn the software, pretty easy to use.

Name recognition. We needed an efficient way to let people know we exist.

Easy to send out email blasts! Track's response! The rsvp function has been a life saver for me and my job when hosting events. I will be using constant contact for many years to come!

I have set up the texting function but have yet to use it. Will need more training and or assistance

Keeping track of email lists and who is viewing conteny

Constant contact is by far one of the most intuitive platforms for managing email campaigns. It's ability to change attachments after sending is a lifesaver and I highly recommend it to others if only for that one feature.

Constant Contact can be a bit expensive but is comparable to other platforms of the same caliber. As a smaller non-profit, it would be great to see some additional pricing options.

Constant Contact has amazing deliverability rates and allows us to get our message in front of our members. The really are a one-stop shop for many different options of digital marketing and it is convenient to have everything in one place.

Interface and integration with Canva, A/B Testing, Resend to unopened, good customer service

Constant Contact needs an actual contact management work flow, so I don't have to also subscribe to Pipedrive or Salesforce.

Great email management program.

LIke any platform, it takes a while to learn, but with a little persistence, it was manageable and once I understood it, it was pretty easy. There is excellent reporting and being a numbers guy, I appreciated that. Everything went out on time and I have confidence that when I do something in Constant Contact, it is going to work.

I found that if there is more than one page to load, it can be done, but it is a bit cumbersome. Since I send out multiple emails over the weeks, I would like to see a better way to organize and track what emails are for which group in the campaign section. It means that I have to be careful to make sure I am tracking the scheduling properly.

I am able to load my contacts easily which is great. I am also able to know what contact email addresses are not right before I send them, right after I load them and when some bounce, getting them deleted is easy.

I like that I can design/create our eNewsletter in just about any way imaginable. It's very easy to work with.

The backgrounds for the outside email portion; very difficult to create your own and they do not offer many options.

We are solving communications to those who cannot attend church for whatever reason. We can reach all our parishioners with one email to keep them informed.

I like that it is easy to build from templates, and a place to store your different segmented lists.

It is a little bit too basic sometimes. It gets the job done, but more design flexibility would be great.

We are reaching a large amount of our contacts and clients easily and able to deliver the same message to them all.

Their responsiveness and eagerness to help!

No! We are totally happy with our services thus far.

It's helped us with Lead Generation which was something we were struggling to automate on our own for years.

I like Constant Contact's reliability. I've had issues with scheduling emails and social media posts with other platforms, but never had an issue with CC.

I wish there were expanded options for formatting emails. I wish we could use branded fonts and colors more seamlessly.

It definitely helps with email marketing. As a nonprofit, we market many events and donation opportunites. Constant Contact makes it easy to reach out to volunteers, donors, and partners.

The Youtube videos are easy to watch and learn from.

The website is fairly easy to use, however, it could use some updates to offer more training

To help us to reach a wider audience and offer all of our services, it helps me to build an email that gets the customers attention and keep it.

You can communicate and market products to a list of people in a very simple way. Good managing software of it kind for beginners and experience marketers.

It's not that user friendly takes sometime to get use to and learn your way around using everything. Overall great service.

Emailing and follow-up systems in place to build relationships with people online.

Easy to add new contact members. It will tell you if the email info is already in the contact list.

It's hard to copy and paste a word or text messages

It tells me the exact number of the active engagement

I love how easy it is to upload my information and build my newsletters to send out pertinent information to our viewers. I also love the follow-up about how many people opened the email and read the information.

It is a little hard to manipulate/edit the images that I upload. It is not terribly intuitive as to how to go about saving the image after you edit it. This is the only thing I have struggled with in this program.

Constant Contact helps me get out to so many of our members the information about upcoming events. This way they can attend and be engaged with our organization. We care about our members and want them to know about all the exciting things happening.

How easy it is to schedule blasts and see results

The design-builder can be a little hard to manipulate

They are tryong to make it easier to customize designs and add more SMS features, which could potentially help us add more marketing