Constant Contact Reviews & Product Details

The reporting system gives you all the insights to your business perfectly

Not alot to say here but if your a first timer you would need to explore biginner sights like Mailchimp etc.

Have not had a problem yet!

I appreciate how easy it is to create a great layout and add or remove pictures, text, and anything else. Shifting the look of your email is simple and encourages creativity.

To be honest, I have yet to discover a downside to using constant contact. I am familiar with competitors and frankly would chose constant Contact over them if given the choice.

Keeping our base of members connected is incresingly difficult as there are many digital formats vying for their attention. But Constant Contact has made it easy to connect and remain connected to communicate what's most important to our members.

Very easy-to-customize existing templates that I can customize for my organization needs. Provides analytics on who had read/opened your email.

There is no place to house templates once created.

Sharing news and updates with our network or constituents. Sorting out audiences for specific mailings.

It is easy to use and makes it easy to connect with our church members

Nothing! I have no complaints when using constant contact

I use it to connect with our church members and parents of youth goup. It makes it easy to connect with larger groups of people.

Being able to create a distribution list specific to the email campaign I am sending is very convenient. Also you can upload email addresses for the list via a spreadsheet or manually enter them. By checking the Performance after sending a Campaign project, which for me is a monthly newsletter for employees, I can track whether the newsletter is opened or not and how recipients interact with the newsletter, such as clicking links and reading articles, etc. Without having to ask any of the recipients to provide feedback, this data assists me create future content based on previous activity.

I wish there is a desktop application vs. working out of the website. Also, the designing of a campaign email takes some getting used to. I used to use a different program to create our newsletter and it allowed for me to be very creative with images, backgrounds, fonts, etc. and it seems CC is a quite a lot more simplified as far as design capabilities within the layout as well as specific images text and other content. However, I am able to create content in another program, take a screenshot of that content, and insert this as an image to the CC design I am creating. It is a successful work-around, which I would not be able to make creative and intriguing content to keep viewers interested.

Tracking how many people and who open the email.

Creats content and using the AI to write something about what I am selling

for me the software does all I need and therefore there is nothing I dislike

the reporting allows me to understand what is going on with my users

I was in panic mode. I accidentally deleted my entire Client list. I called Constant Contact, and the advanced tech guy, David Goodman, was able to recover my list, and the young lady (who I forgot her name) with tech support assisted me in uploading the file. They saved the day!

None, they are a great team. I am very satisfied with their services

N/A

CC makes email and SMS marketing a no-brainer. Your collection of contacts is separated into specific categories, and campaign feedback is easy to read.

Least helpful... not sure. The process of determining what has been bounced and why could be a bit more clear.

Ease of creating, storing, and scheduling campaigns is phenomenal

I just used Constant Contact for the first time at my job. WOW! Creating the newsletter was so easy and we were able to lay out everything exactly how we envisioned it. Both my boss and I appreciated the statistics following our email. Our open rate was great, and we did not have anyone unsubscribe.

I don't have anything negative to say. I need to familiarize myself with Constant Contact more before I know if there are any additional things or functions I would like to see.

Our small foundation wanted a simple and easy way to stay in contact with our donors. Sending an e-newsletter allows us to share stories and pictures of the impact their giving is making. We are using the email to highlight successes, and also adding in a light fundraising ask.

The ease of sending an SMS or Email Blast, it is easy to design, test and send to the individual lists, it makes my job so easier than it was before. Thank you Constant Contact!

There is not one thing that I dislike about constant contact.

The ease of our email marketing program, it makes things so much easier, with a template builder and content elements makes it overall easier for marketing professionals.

Constant Contacts has simplified my emailing for events and connections to clients.

I would like to be able to share my email/event through instagram.

I have found being able to see who has read my emails very beneficial.

User-friendly interface, webinars and free resources available for users, always growing and offering new tools for the latest email marketing services. I have used MailChimp as well and have had a better experience with Constant Contact over the last 15 years of my time using CC.

There isn't much that I dislike about CC besides not offering a variety of free tools for email testing across various browsers/email servers. That would be most helpful for me to improve my experience.

Makes it very easy to create and utilize email marketing tools to increase awareness, donations, and registrations for my organization. As a nonprofit, we need a cost-effective and efficient platform for our promotions and CC has always been a positive addition to this goal.

It is easy to use and set up. We have used it for a campaign.

Nothing. I like the way it works. I did find the virual chat was not ovely helpful

Makes it easier to send emails.

Constant Contact has great customer service. They are always available to help with anything needed. The program is super intuitive and easy to use. I'm very happy with the service.

I can't think of anything I dislike. Its a great service for my small business.

Constant Contact is very helpful in bringing new customers to my website through my email marketing.

The easy ability to send out an email quickly. Also the data you get on the emails sent is very valuable.

Nothing yet. Everything has been great compared to other services.

Sending out ~150-200 emails at a time. Also ability to use a list and customize the email so it is addressed by name to the recipient.

One of the best things about Constant Contact is its phone customer support. I always appreciate getting dedicated care when I need it. I once was with a competitor that I thought I was satisfied with. I was trying out Constant Contact just to do my due diligence and was won over by the phone customer service (which Mailchimp does not offer). As well as the user-friendliness and ease of the platform. Additionally, being an administrator that's always on the go, having an app that can power my campaign when I'm mobile is a breakthrough win! I have the power of CC in my pocket, on my tablet, and ofcourse on my laptop.

The platform is very user-friendly, and they make great attempts to get things perfect...the reality is nothing in life is perfect! There's occasional bugs, though they resolve them rather quickly. For example, I had an issue initially with the auto-save feature -- called in and an agent shared that they too had experienced it and would push it up for review. I've noticed the auto-save feature has been working quite well recently. I presume they fixed the bug.

Gone are the days of attempting to draft an esthetic ally pleasing email in Outlook. Boom-ba-da-bam! Constant Contact allows me to quickly and easily communicate my message and do so in style. My recipients are roaring over the new newsletter style and email communications that were made possible by Constant Contact's products.

We use CC for a slightly different purpose than most customers - We are an HR team of a large organization that wanted a platform to share pertinent updates to our team members in a fun and engaging way. Our HR Team is not a group of web design experts in the slightest, but CC is an easy-to-use platform, and we've created eye-catching communications that our staff enjoy reading.

Only able to resend newsletters to non-openers one time

Our employees need to receive pertinent information for the HR Team at our company. Constant Contact allows us to create engaging newsletters that increase readership.

The best features of Constant Contact are - The flexibility of designing enewsletters without needing to know code - Incredibly dedicated and welcoming customer support - The affordable pricing for non-profits - The value-added, timely, and free webinars - AI generation for content

The only downside of Constant Contact is that there are so many possibilities to interact with your contacts (text messages, automation emails, weekly emails campaigns, social media posting), you could have a full time person working just with Constant Contact... but then again that's actually a good thing!

Constant Contact is providing us with a quick and easy way to reach our members through a weekly email campaign. It helps us primarily keep our members up to date with our upcoming events. It's also helping us measure those communications' engagement to learn what is and is not working. Additionally, it's helping us refine our member list to those with high engagement.

I love how the website is very to navigate and use. Easy to get in touch with current customers.

I do have problems with the website being "down" alot of times. Usually gets fixed. in a timely manner.

It helps me solve the need of a great email lay out and sending out bulk emails in a timely manner.

All of my markering needs in one place! Lists, Emails, Social and now even AI. This is an invaluable tool to me

It is fairly expensive for the complete package

Simplifying my marketing needs. I can email and post from one campaign, saving me so much time. The AI even helps me write!