Elastic Email Reviews & Product Details

Elasticemail is a surprisingly great mass mailing solution for contacting your client base and subscribers. The newsletter builder is very intuitive and easy-to-use.

I've lost my newsletter-building progress when started working with the system. Turns out that I just had to restore the previous version. This part isn't intuitive enough. Maybe some tutorial at the start would have helped.

Contacting the list of our clients with news and offers as well as sending blog post updates to subscribers.

I was searching for a good solution to send a daily newsletter to a few thousand subscribers. I was hoping to find something that wasn't much more expensive than Amazon's Simple Email Service (SES). To my surprise, I found Elastic Email, which has significantly more features than SES and costs less! The customer support has been well above average, responding swiftly and accurately, even on weekends and at odd hours! They have tools to help audit and monitor your content to help you send something that will fly through most spam filters.

Some of the documentation was lacking, but overall setup was quite easy. The requirement to have a physical address in each email makes sense but seems a bit over-the-top. Although this is a very low percentage, I've had ~0.5% of my daily emails bounce due to the sending IPs having a bad reputation. I understand that you can purchase an IP for an additional (somewhat high) cost, but this should not be necessary. The default IPs are obviously shared between customers, so if someone else is sending a lot of spam, it can negatively affect you.

It allows me to send emails in bulk at a very low cost.

I was comparing other email services before using it (Amazon, Mailgun, Mailchimp, Sendgrid, AWeber) and for me it was the most grateful experience. Very easy to setup, grab the api keys and use it into my CRM. You can also check if everything is going well in the user panel. You can check if your domain has correctly installed SPF and DKIM records. It will help you to reach the inbox and avoid your emails go to spam folder. Elastic Email also offers the biggest quantity of email sent per month, so I can grow up my business with them while making it profitable without worrying about a this limit. When I need more emails I will pay for 1000 additional email $0.09, which it's a really good price. Totally recommended if you want to start with transactional or email marketing and you have between 2.000 and 10.000 subscribers/members.

When you register you can see you have a limit of 5000 emails. I didn't understand it at the beginning so I contacted them and they explained me that I have this 5000 emails limit DAILY, so I can send 30*5000 = 150.000 emails monthly :)

I use ElasticEmail for transactional emails, newsletter campaigns and automated email marketing campaigns. It works great with any form, you can use the html form given, the javascript version or add subscribers via api.

Elastic Email was easy to incorporate and has understandable and workable API.

Occasionally, Elastic Email has a few delays in delivery, though it may not be the one at fault, as Gmail or Yahoo are sometimes slow to deliver emails too.

Being able to develop apps and send massive amounts of email all at once. Definitely solves many problems.

The price policy, as well as a great integration with Joomla, are 2 factors which we like the most!

The complexity of the system. Time to time it is not obvious to get the right understanding of the status. I am blocked due to reputation index despite the fact I didn;t use the system long time...

newsletter campaign is the most effective information channel in comparison with all others channels, so we can effectively communicate with our customers by using elastic mail...

Elastic Mail makes sending my mail out very easy and affordable. They make it easy to step through the sometimes complicated process of setting up SPF and DKIM records. I've been sending all of my mail via Elastic Email for years and hope to keep doing business with them in the future. Their support is also really pleasant and accessible. On the few occasions I've had to engage with them they've resolved my issues in short order.

I'm not happy that they require me to place an unsubscribe link on all email, even personal email. I wish they'd limit that to large mass mailings. I understand their desire to keep off of spam lists, but they should do a better job making a distinction between low volume, or one-off personal mail and mass mailings.

My residential ISP doesn't permit me to send outbound emails directly. Elastic Email allows me to relay my mail without my restrictive ISP from bothering me about it. What's better, they do so at a very comfortably affordable price! What's better, instead of just sending my email off into the ether, I get a near real-time review report on where it's gone and whether it's bounced, why it's bounced, or if it's been delivered.

The platform is upgraded and their interface, statistics, knowledge base are now modern and easy to use. The free 150,000 emails per month is a very good attribute.

The volume on some older videos could be a bit louder. The fact that credits are needed for emails with attachments should be reconsidered,

It is easy to integrate with 3rd party apps. I use it effectively with WebEngage.

Easy to use and edit templates. You can easily use both Drag&Drop and Raw HTML editor. Elastic Email recently use new design and new control panel that is very user friendly. Also new plan of pricing that is wonderful especially for small businesses. In Elastic-Email you can find lots of API that provide you any information or details you need. Sub-accounts help you to manage your colleagues our even your sub-customer. You may easily lose you Reputation here and its a perfect things that other users couldn't impact your marketing. In short I can say, You can find everything is the best here.

Litmus tests charged for 1$ and I think it was better if this could be free. When I want to import some contacts I couldn't import duplicated contacts. There is an option that doesn't disabled. Sometimes I want to import duplicated contacts with other / updated information and its make some difficulty.

We have our self email servers but its make some problem for us and lots of our email got spammed or bounced or not delivered. In other hand some email providers charged more prices than Elastic Email. As well the best feature with easy to use encouraging us to use Elastic Email. We use Elastic Email to send automation emails and Email Marketing.

Before deciding on Elastic Email, I have tried several transnational email providers with, let's say, ridiculous pricing models, reaching the price of regular mail. The other option was also Amazon SES server with much more complex configuration than regular provider's. And then, through Google search I found Elastic Email, with acceptable pricing model, that was also very easy to use, required only several DNS configurations. At our own backend, setup was also easy and old fashioned - simple login to Elastic Email's SMTP server. Elastic Email also has an API, so more complex solutions can be deployed than just that. I have enabled this service for all of the existing projects and still using them. Now, for 8+ months I have reliable and easy to use email service platform for all of our current and future projects. Over this time period had nothing to solve and had no need to even contact Elastic Email support.

Dislike tracking URLs that use redirects, which in the case of TLS, often go nowhere. Email template can be more flexible. When setting Elastic Email for the first time, it was pretty hard to find DMARC, etc. DNS settings, it can be probably improved with some popup near domains setup.

By using Elastic Email we have saved a lot of time instead of setting up and configuring our own server on Amazon SES, not including, Elastic Email has much better pricing model than Amazon.

Te funcionalitu andas te servicie offered to solventar ir issues

None, the promised service is the offered service

Re DirectX emails between mail servers

Prices are very reasonable and have a number of template to design and send, so no need of looking for any other service to hookup Api or SMTP.

Some time payment fails and accout gets suspend. Also, automatic subaccout for client are not possible as login.

Cheap and best email automation, I like most.

Very affordable and no service problems.

Mail sends a bit slowly, not a bad thing

I was looking for an ESP that allows marketing email without charging insane pricing like other ESPs. Elastic Email was the perfect solution for us here at NeverColdCall.com. In addition to great customer service, VERY affordable rates, and the ability to have multiple mail IPs that rDNS to your own domain, it's great all around.

Tôi thích sự tin cậy từ elastic mail khi mà những tin tôi gửi luôn được vào hộp thư chính của khách hàng.VÀ tôi thích phần báo cáo từ đây tôi có thể biết được có bao nhiêu khách hàng của tôi đã mở mail.

Tôi không thích một điều là một ngày tôi chỉ gửi được 50 mail

Tôi kiểm soát được những thông tin mình gửi sẽ đi về đâu.

How easy it was to integrate it with my website, the competitive price and the reliability.

Honestly I have no reason to dislike elasticmail

Mass mailing in a short period of time

Its simple process to send or schedule any campaign. it contents everything like list uploading, creating campaign so easy. ah one more thing after sending campaign you can see review everything sending and sent mails. unsubscribe, complaints, open, click, link clicks everything. 5 start out of 5.

I think its Gmail delivery is little bit slow. needs some improvement

we are sending newsletters to our subscribers about digital marketing, web solutions and we are getting positive results.

The ability to easily connect it to outer site

Some of the backend UI could be spruced up a bit.

Sending newsletters and transactional emails.

Their friendly support is a must, their service is amazing and the resources they offer is Top Gun! I'm a customer almost for a year and I'm a very happy one! I wish I have discovered them before, it will spare me a lot of time and money! If you are into emailmakrketing or need send a huge ammount of emails I recomment Elastic Email as a first stop!

I think it's difficult to dislike anything on their operations, their support is fast and always helpfull!

I just help finished to translated their interface to Portuguese and now it's like a brand new product to my customers!

I'm quite an expert when it comes to sending emails in large quantities, i've used many different systems and i've never seen anything like Elastic Email. I've used Mandrill, Sparkpost, Sendinblue, Pepipost, etc, but elastic emails is the most advanced & most reliable system i've ever used, the pricing methods are very competitive as well. You might find it a basic product if you only judge by the interface (which i think is the only weak point) however there is a beast lying under this basic interface, if you search for something or you try to see the email logs, which in my case are many millions, you are going to be shocked by the speed of pages, this is one of the things that i love about Elastic Email. The API is also very flexible & easy to use and there is nothing you can't do with the API. The support is also super awesome & super friendly, i don't know if they have a strategy to say yes to any kind of request or this is because of the flexibility of the service that they can do anything you ask them! The sub accounts system is very helpful as well, for example when i'm sending a newsletter to all my users and there are thousands of emails in the sending queue i don't want my welcome emails or forgot password emails get stuck in this queue, so i use a sub account (with a different ip pool) for sending these urgent emails so that they don't get stuck in the queue. Most email services can't do such a thing and some of them try to solve these kind of problems by prioritizing some emails but we all know that they don't always work.

The interface is primitive compared to the flexibility of the system lying under it, i know that there has been modifications that fixed few problems but there is still room for improvement, also doing some stuff isn't that easy for example if i want to see the email logs, first i have to open the reports page to be able to go to logs page, so some UX improvement could be useful. The documentation was a mess last year but it has been organized now, but there is still room for improvement in advanced topics like unsubscription.

The pricing is very competitive, the service is pretty stable and reliable and the support is very helpful.

Very Good Response From Elastic Mail Support Team. Prompt Response From Elastic Mail Team. Nice To See People Helping Others Grow......

Till Now Nothing......Very Good Response From Elastic Mail Support Team. Prompt Response From Elastic Mail Team. Nice To See People Helping Others Grow......

Just Started.......

Have been with them for several years now and in my opinion, they are the best. Have tried MailChimp, SendGrid and several others. None of them can compete with the pricing, PERIOD. And the service is great.

Response to a Trouble ticket can sometimes be a litle slow.

Mass email to my subscriber list, and delivered on time.