Elastic Email Reviews & Product Details

There are a lot of things to like about Elastic E-mail. Very affordable. You get 150,000 e-mails a month for free. We currently send 300,000+ e-mails a month, and it only comes out to around $100. We're growing quickly, so the flexibility of their pricing helps. Interface is very simple and easy to use. When it's working properly, it's working great! Customer service is fairly responsive. I think they are heading in the right direction. As far as I know, with larger companies like SendGrid, they sometimes completely ignore issues and will let bugs fester in your system. I haven't had this issue with Elastic E-mail, so I've stuck with them. I also haven't used any other e-mail platform, so I honestly don't know if everyone runs into problems like the ones I have in the past, so I'm kind of at a crossroads where I don't know if I should ride it out, or look to switch.

Mainly three things: 1. For the past year they have been going through many updates. Several times during this process, our e-mails just stopped sending, and we weren't alerted about it until I noticed the drop. For this past month, their graphs have not been working and I've been unable to track our open rates. As a result, we had to freeze our marketing budget and wait for them to fix it. It's been more than a month, but no progress so far. I have been told the problem has been resolved several times, and then when I went back to check, there was no difference. I've pretty much just been going around in circles with this problem. 2. Customer service is decent, but with notable limitations. First, only a few of their employees are truly responsive (Joshua, Andrzej, Beverly are all amazing!). Rest will try and give you canned responses for hours and hours, or they won't read your query at all and answer a completely unrelated question. I had to go back and forth for weeks sometimes until someone finally admitted there was an issue with something. I recommend specifically asking for certain representatives when you run into trouble. You'll know pretty quickly which ones are good. And second, it's not really 24/7 or as fast as they make it out to be. They respond "within the hour" but it's only with "Thanks for your e-mail, we're looking into this." Usually takes 1-2 days for small issues, and sometimes a week or more for bigger ones to be resolved. 3. We've run into a lot of problems as we've gotten bigger. We started on Elastic e-mail sending only ~5,000 e-mails a month. Now we're sending 300,000+ and there's a lot of issues with our logs being read incorrectly, throttling, deliverability problems, etc. We're considering switching to Mailgun as we scale even faster going forward, but still uncertain about it. Other startups that I know usually just set their e-mail systems and don't have to worry about it. I've had to pour in hours and hours into Elastic E-mail, trouble shooting through logs, making screenshots for their customer service team, etc. I'm hoping the issues get resolved eventually, I'll come back here and update the review if it does. Until then, I'd say Elastic E-mail is a 3/5. Overall, I am fairly happy with them. I will say - by far the most annoying thing they sometimes do is pretend there is no issue when there is, and you have to go a very far length until they admit it and try and fix something. This isn't just prevalent on their support side, they even do it on review forums, where they try and disregard what previous customers have pointed out. It's EXTREMELY frustrating with companies do this. It's like when Comcast tells you "no, no, your cable is working fine," and you have to video yourself trying to turn your TV on to prove otherwise.

We help readers around the world find free and bargain books online.

Good service and capability to reach a large number of contacts

Other providers have competitive services

Marketing email can be sent in bulk to reach thousands of customers.

Nothing. Account set up, support, and service are extremely bad.

Support doesn't notify about any system issues. We had a lot of emails not sent for the two days, and we should track it manually. This issue happens four times for three months. There is no status page to track system availability and issues. The filters by date don't work from time to time.

We have a horrible email service. We will change it in three months.

It was easy to setup a campaign and add/edit email templates.

Vague price information. It says 150000 emails are free (per month). I've added 100000 for a campaign but have to pay $0.09/1000 emails, no matter they should be free. Also, it's unclear should I pay and how much exactly the fee for "Contact delivery and optimization tools". By default they are pre-selected so it's unclear after all. After ~10k sent emails my account was blocked due to low open rate...I didn't know you are obligated to have a specific open rate. Sometimes people from the list simply are not interested in the topic/mail subject. How am I supposed to be punished for that?!

I want to send emails to my newsletter subscribers. The cheap price lures me, but after all, it turns out you get what you pay for...

We've been using elastic for transactional emails for the last five years. The system works fine and was easy to integrate with our back-end software. We've sent hundreds of thousands of emails through their service in that time.

Our account was suspended recently and elastic doesn't even send us a notification that that is happening. There is no communication from them about the fact that our email has stopped sending. Critical issues like this should be handled proactively. Rathe than being able to address an issue when it happens I'm instead left to put out a fire when we get complaints from our users.

We were using them to help ensure deliverability of transactional emails.

Elastic Email is the best software for email marketing. It helps small as well as big companies to grow their business through email marketing.

Elastic Email is the best software for email marketing, but the price is high.

Elastic email helps to get in touch with more and more people through the email marketing software.

The platform seems simple to use if you are familiar with setting up any email service with automation. The layout is clean, simple and intuitive. But there are dynamics that allow an easier integration with custom content.

Guides to onboard would be helpful. While the platform makes sense it would still be a benefit to ensure proper setup.

Author focused platform that will allow a better looking template and branding.

La facilidad con que puedo agregar mis campaña

me disgusta que los videos no estén en español

aun no arranco

The support is just amazing and available very quickly. Support them is very polite and helps you in the best way.

Nothing as such. All is good now. Geep growing

emails were going in spam. They while listed my domain Now its going in inbox

I like that you can send email through this company

I don’t dislike anything about it, it’s great!

I am able to send emails through work

This service has changed the way I do email, would recommend to anyone!

The only thing I dislike is that not a lot of people understand this yet!

It streamlines emails so that I can organize everything daily.

Service it self fast ,stable and just awesome ! Support team - fantastic. Very professional, friendly.

i dont have nothing .. and even i dont know what i would like to change or improve..

we doing e-mail marketing, email tracking and transaction emails. Stable & fast service allow us to concentrate on different thing and don't care about mails sending Elastic Email take care about it!

Someone could send mails he needs, no montly compromises.

Nothing, their service are exclusive and efficent

Send Information to my 8000 suscriptors

IT gives a valuable service for free.and is an alternative to google smtp

nothing,but better hide out adress from the bottom.give some other info

I use elastic mail to confirm user mail in my wiki http://uknow.ga . Since my hosting did not provide this facility i was stuck and elastic mail help me to slove this.

What I have found only in Elastic Email is the availability for many of designs that help me to design messages easily, also the price of the service is very flexible and their technical support is great.

Nothing, I get all needs to get more customers with Email marketing, I wish them more success always.

I have already had to pay a lot of subscriptions in return for email templates because this was very important for me to get out of my messages good. When my friends recommend me to join to Elastic Email, I did not regret.

Tem uma boa interface, bem intuitiva boa de se usar, ter uma conta gratuita e o mais bacana sem duvida uma das melhores coisas. o poder de enviar email e muito bacana diferente de outras que so podem ser usadas como smtp.

O limite de 5 mil e-mail, sem duvida deixa um limite muito baixo comparado a outros que uso que permitem até 25 mil envios por dia free, deveriam repensar isso.

Estou usando para construir uma lista de e-mail para relacionamento e negocios, como sou iniciante a questão de ser free até um certo limite me ajuda muito.

The number of free emails which I can send dayly.

UI could be more friendly. For example Emails statistic sent-in a queue - counter of free and paid emails for current day etc.

Elastic is the best 3rd party provider of email marketing services which we found on the market. We can use our email lists without any silly procedures like on MailChimp for example.

Easy to setup, full details on how to configure every detail of your email marketing

Need better analytics With some improvement I could use it instead of my marketing automation

We use Matuic for marketing automation, and we needed a solid email delivery system

Integrated w/acymailing, an email component for joomla content management system

So far, there is nothing to dislike.... have not had any issues at all. It's a simple to use product.

Easy, secure emailing for a reasonable price and using our own core system . We really like this product for making our email delivery rate increase.

Elastic mail always delivers the emails without fail.

Paying for a service is always an issue but when it works it is not an issue.

I can send over 1000 emails all at the same time without interruption.