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FreshBooks
Simplify Your Business Finances
4.5

( 681 )

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FreshBooks Reviews & Product Details

FreshBooks Overview
What is FreshBooks?

FreshBooks is a cloud-based accounting software preferred by numerous small to medium enterprises for its ability to easily manage and streamline finances. Core features include expensive tracking and invoicing, and it also helps improve operational transparency through reporting and time-tracking features.

Company 2ndSite Inc. dba FreshBooks
Year founded 2003
Company size 201-500 employees
Headquarters Toronto, Ontario, Canada
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Ask Questions about FreshBooks
What FreshBooks is best for?
How does FreshBooks compare to QuickBooks Online?
What are the pros and cons of FreshBooks?
FreshBooks Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone, On-Premise Linux
Training Documentation
Languages English
FreshBooks Pros and Cons
Pros
  • 'Lite plan is great for startups (includes 5 billable clients)
  • You can track unlimited expenses and send unlimited estimates
  • Clients can pay you using credit cards
Cons
  • Limited invoice customization
  • The mobile app could use improvements
FreshBooks Features
Accounts Payable
Accounts Receivable
Audit Trail
Automated Reminders
Bank Reconciliation
Billing & Invoicing
Budgeting & Forecasting
Compliance management
Customer Management
Customizable Reports
Dashboards & Analytics
Data Import/Export
Expense Tracking
Financial Reporting
Fixed Asset Management
General Ledger
Integration with Third-Party Apps
Inventory Management
Mobile Access
Multi-Company
Multi-currency
Payroll Management
Project Accounting
Purchase Orders
Recurring Billing
Revenue Recognition
Sales Orders
Tax Management
Time & Expense Tracking
Vendor Management
FreshBooks Media
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FreshBooks Screenshots
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: September 17, 2025
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681 FreshBooks Reviews
4.5 out of 5
Small Business (50 or fewer emp.)
Feb 27, 2020
 Source
Overall Rating:
5.0
KP
Kevin P.
Founder
Share
"Excellent invoicing for my software company"
What do you like best about FreshBooks?

Recurring invoices allow me to automatically collect payment for time worked. This avoids stopping to wait for payment, or risking lost time. Excellent customer service!

What do you dislike about FreshBooks?

No block time billing options in addition to the inability to choose the start day of week view, means time logging can be confusing for certain use cases.

What problems is FreshBooks solving and how is that benefiting you?

Avoiding down time to wait for payment.

Small Business (50 or fewer emp.)
Feb 27, 2020
 Source
Overall Rating:
5.0
LS
Leigh S.
Founder
Share
"Highly recommend!"
What do you like best about FreshBooks?

FreshBooks is so easy to use for my business. And their customer service is fantastic. I really needed a way to manage retainer clients and I asked customer service and it was already something they were working on and they were able to turn my account on as a beta user so that I could go ahead and get started using the new feature.

What do you dislike about FreshBooks?

I really love everything. I think one thing that would really help me that is not part of the system is that if a client has reached or exceeded their retainer for the month, I wish it would give me an alert so that I could alert the client and/or know when to invoice them for their overage.

What problems is FreshBooks solving and how is that benefiting you?

I find Accounting incredibly tedious and time-consuming for a small business owner. FreshBooks makes it so much easier to understand and I feel like my time tracking and invoicing has improved exponentially since using FreshBooks over my previous program.

Small Business (50 or fewer emp.)
Feb 27, 2020
 Source
Overall Rating:
5.0
FP
Frederic P.
Founder
Share
"A great cloud solution to deal with timesheet and invoicing"
What do you like best about FreshBooks?

I like that the product is well designed for consultants who log their time, unlike Quick Books. It has also a solid API that helps integrating with additional solutions. Their support is also responsive.

What do you dislike about FreshBooks?

1. I'd like more shortcuts and the ability to use macros for efficiency. 2. The internal reports are a bit weak... 3. Mobile app does not let use the timesheet functions, which should be its main purpose

What problems is FreshBooks solving and how is that benefiting you?

Logging my hours and providing detailed invoices to my customers. My accountant can access easily.

Small Business (50 or fewer emp.)
Feb 27, 2020
 Source
Overall Rating:
5.0
PL
Patricia L.
Chief Executive Officer
Share
"Best intuitive invoicing and expense software for creatives"
What do you like best about FreshBooks?

I love how intuitive the tools are within Freshbooks. I'm a creative-type who isn't great with numbers. But inside Freshbooks, everything makes sense to me. Invoicing always used to be a real pain. Now, invoicing day is my favorite day of the month, as Freshbooks makes it so easy, especially with the time tracking tool. I also love that I can access the software anywhere that I have an Internet connection. That kind of freedom of setting up my shop anywhere in the world is very important to me.

What do you dislike about FreshBooks?

Sometimes, I wish it did even more. I love that it handles my income, expenses and time tracking. I would love if it also had integrated into it a similarly easy-to-use CRM tool and a production management tool as well. There used to be an add-on for production management. I'd love to see something integrated. While it has team time tracking, I'd like to see even more functionality regarding tasks.

What problems is FreshBooks solving and how is that benefiting you?

I use Freshbooks for all of my accounting. In the past, I did a lot of my bookkeeping very manually. I never liked the competition software — it never seemed to fit my small business. So I dumped using it after only a few months. But with Freshbooks, it became super-easy to track my time, create and send my invoices, collect payments (I was able to connect my credit card vendor with no difficulty), and keep track of my monthly expenses. A huge benefit has been the reports. It takes only a few minutes to generate what I need for my tax accountant. Plus, I'm able to look back at the time I spent on various jobs and services, to determine if my fees for certain tasks and projects need to be adjusted accordingly. That's something that took me an extreme amount of time to do I had Freshbooks. Again, now — just a few keystrokes away!

Small Business (50 or fewer emp.)
Feb 27, 2020
 Source
Overall Rating:
5.0
NP
Nick P.
Co Owner/Head Machinist
Share
"Great accounting software for small businesses"
What do you like best about FreshBooks?

Ease of preparing snazzy looking invoices and receiving online payments. I love being able to add pictures to my invoices, and it's nice to be able to check on whether an invoice or estimate has been viewed yet. If the customer hasn't viewed it I know I should follow up and make sure it hasn't been lost in their email. That feature alone has made a lot of sales that I would have otherwise considered "abandoned". Support has been great the few times I've needed it, and when the Freshbooks team was in town they even took us out to dinner along with a dozen other small business owners from the area. I thought that was really nice and it really helped put a face to the people who are behind the scenes.

What do you dislike about FreshBooks?

It doesn't integrate as well with other tools as some of the other big names in accounting software (QB, xero, etc), but that's getting better all the time. I've found workarounds using Zapier to allow integration with third party software that isn't officially supported.

What problems is FreshBooks solving and how is that benefiting you?

Freshbooks makes our bookkeeping easy, makes it easy for our customers to pay us, and has definitely contributed to our success over the past 5 years or so. They keep adding new features- It's like they can read my mind. Every time I think of something that would be really nice to have, it seems to show up! Altogether it really reduces the admin workload for us and lets us focus on customer service and making quality products instead of fussing with spreadsheets.

Mid Market (51-1000 emp.)
Dec 06, 2019
 Source
Overall Rating:
5.0
Alyssa D. avatar
Alyssa D.
Account Manager
Share
"Track sales taxes and Customize your invoices"
What do you like best about FreshBooks?

The commitment that this platform has with its clients is the best it offers an incredible amount of incredible accounting and billing functions. It is a software for small and large companies accessible. This tool is powerful and professional. It is easy to create invoices, view bill payments and handle all your standard tasks. FreshBooks offers great services and this is very helpful for companies that constantly send payment details to their customers.

What do you dislike about FreshBooks?

apparently freshbooks maintains full control of its services making it a very efficient and error free software

What problems is FreshBooks solving and how is that benefiting you?

In certain cases, there have been errors in the billing or accounting processes, this is due to many of these processes are performed manually, with the arrival of FreshBooks the manual processes are now finished our accounting is accurate and the invoices we send to Our customers are corrected. This platform is a great alternative.

Mid Market (51-1000 emp.)
Dec 05, 2019
 Source
Overall Rating:
5.0
Christopher J. avatar
Christopher J.
Marketing Specialist
Share
"complete credibility for the online accounting services offered by freshbooks"
What do you like best about FreshBooks?

When we talk about accounting software that help improve the accounting of a company, the first one that comes to mind is the innovative freshbooks platform because it offers very innovative billing features and time tracking processes are very accurate, FreshBooks is a Reliable and fast accounting set that makes financial management a pleasant experience, the creation of facts have a very professional design and can be done only by making a clip, it saves time to dedicate your effort to other areas of your company.

What do you dislike about FreshBooks?

it is too easy to start implementing freshbooks in your company, you will not delay in enjoying the newest collection processes.

What problems is FreshBooks solving and how is that benefiting you?

From generating professional invoices to making financial reports, they are one of the few characteristics that I have been able to use from FreshBooks, through the use of invoices generated by freshbooks I have been able to obtain a balance in my sales and with the reports I have managed to determine my earnings and my losses, all this through a clip.

Mid Market (51-1000 emp.)
Dec 05, 2019
 Source
Overall Rating:
5.0
Matthew J. avatar
Matthew J.
Marketing Specialist
Share
"FreshBooks exclusively for companies and accountants"
What do you like best about FreshBooks?

I have felt very comfortable today because I have automated tools that help me in all the accounting processes of my company, it is none other than FreshBooks, this online accounting platform makes me feel happy, it has perfect features for billing and tracking of very precise expenses that look professional, allows you to easily collaborate with team members to complete projects in record time and it is possible to accept payments online and receive payments faster. You can accept payments by credit card.

What do you dislike about FreshBooks?

I have perfectly enjoyed the services of FreshBooks and it does not compare with any other tool that exists online. This cloud accounting platform is extremely better.

What problems is FreshBooks solving and how is that benefiting you?

Although all accounting processes in my company are automated, FreshBooks gives us a leap in quality, the invoices we send to our clients are extremely accurate and the expenses of our company are very well monitored.

Mid Market (51-1000 emp.)
Dec 01, 2019
 Source
Overall Rating:
5.0
Josep W. avatar
Josep W.
Marketing Manager
Share
"freshbook, billing and professional accounting in your office"
What do you like best about FreshBooks?

freshbook is special, the ideal platform you can trust, this tool allows business owners to work from anywhere, it is possible to bill, record expenses, track time and collect quickly. To describe a freshbook it is necessary to say that it is an accounting software that makes managing your small business easy, fast and secure.

What do you dislike about FreshBooks?

Good accounting allows the company to grow, freshbook offers unique alternatives and has no disadvantages.

What problems is FreshBooks solving and how is that benefiting you?

Online accounting allows my company to be precise, FreshBooks helps us save time and look more professional in billing processes, so that customers pay faster. Because FreshBooks is hosted in the cloud, it allows synchronization with all our devices, making us more transparent in all our processes.

Mid Market (51-1000 emp.)
Dec 01, 2019
 Source
Overall Rating:
5.0
Allison J. avatar
Allison J.
Account Manager
Share
"FreshBooks the professional alternative for professional accounting"
What do you like best about FreshBooks?

There are many online accounting platforms that solve accounting problems, FreshBooks is the best alternative because it offers the best online accounting service, it is ridiculously easy to use on any mobile device whether you have an iPhone, iPad and iPod touch. FreshBooks adapts to all mobile devices, has an application that was designed with simplicity in mind and millions of small business owners and freelancers.

What do you dislike about FreshBooks?

As a frequent user of FreshBooks I have determined that this platform does not have any problems, it always acts according to what you need.

What problems is FreshBooks solving and how is that benefiting you?

Controlling accounting is a very complicated task and more if you have hundreds of clients. We decided to use freshbook to eliminate all errors in the invoices, now we can send invoices to customers and they look very professional, we are very happy with the service we are providing. Now we control our time, we are sure that we are billing the correct amount.

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