Freshchat Reviews & Product Details

Freshchat is feature-rich and I can't think of a scenario that can't be accomplished. As I use Freshdesk as a help desk system I like the integration of both systems. Furthermore, I like the web console which is easy to use and comes in a fresh design. Last but not least the support is great and very responsive.

I've compared a few chat systems and Freshchat suits my needs best for an affordable price. I don't really have things I don't like with Freshchat. The one thing I can complain about is that real multi-language support is only available with the highest subscription. This is not really helpful for one-man startups like me.

I use Freshchat to get in touch with visitors on my website and help them choose the right subscription for my services.

I like that it's a big goup chat avaiable for our reps to use.

I have not found anything that I dislike as of yet.

We are solving the problem of not being able to get everyone on the same page with updates.

I have evaluated many live chat products, and Fresh Chat is the best! It has a easy to follow admin interface, the price is fair and I like targeting customers with certain pop up messages. Fresh Chats support is also quick and very good.

I wish you could have a bit more data in the team performance report. Like have a agents ratings in there.Our ratings don't always seem to display after a chat though.

instant responses to customers asking for things like car parking etc. We really the bot too that handles questions after business hours.

We wanted to add another communication platform to our business, besides phone support and email support and we stumbled upon Freshchat. We already noticed this before as we are a current user of Freshdesk. We requested a demo and they quickly showed us how Freshchat works. We had a lot of questions, but they were able to answer all. The tool is user-friendly too. Great design too - it is simple, clean and can easily be seen by customers. With of without a Freshdesk account, you can definitely use Freshchat on its own.

I can't think of anything as of the the moment. We like what we have seen during the demo.

Great for customer experience, especially if they wanted to talk to someone asap.

The service is great for organizing communications with users. It allows you to customize the appearance of the chat and set up autoresponders. Guides conversations to the correct agents and also collect metrics to know the level of customer satisfaction. The bots are easy to use, they are useful to serve users at any time of the day.

It's hard to find something I don't like, Freshchat is just great.

Freshchat is the perfect way to communicate with our prospects in real time. Personalized interaction helps us respond to the unique needs of users and discover potential customers. Integrations with third-party products increase productivity.

Easy of use, cost per license, easy integration with other Freshworks apps, Simple to implement In-App Chat SDK

The multi-language feature should be part of the other low-cost plans too. For startups in Europe, it becomes extremely important to be able to provide support in different languages.

Better & quick support to our customers, across channels.

The platform gives us the advantage of a smooth communication with customers, connection to multiple channels such as Facebook- make it easier interaction. It is a flexible chat to our needs. It is excellent for capturing leads, it allows us to monitor and classify messages and configure automatic responses in the chat. In addition, integrations with third-party software increases productivity.

It is difficult to find something that I do not like since it is a versatile tool in terms of communication.

Improves customer experience, optimize messaging and helps us attract qualified leads. Centralizes customer service and increases productivity of our team of agents.

Their support and resources are the best to organize customers data and improve their experience. You have tools to make internal and external communication more effective.

Sometimes their support takes a few minutes to awnser, but that's rare.

With the feedback of our costumers we were able to improve their experience on our platform and also our results.

FreshWorks has just upgraded and combined FreshConnect across all platforms. The best part is that I only made the suggestion 1 day ago & they published it almost immediately.

At first, it was completely separated by service; however, they have since combined it. Some of the icons are a little small to see; however, does not hamper the functionality.

Looking to simplify interoffice communication all within 1 system as some of our staff aren't quite as technologically inclined.

Everything I like about freshconnect is the best part of this software and it is that dashboard which helps show up the conversation and helps team members to discuss on one point and come up with good positive fruitful decisions.

Nothing is there to dislike about this. This freshconnect is awesome!

Here at my company me and my team uses this to to great kind of discussions and avoid non-useful meetings. It saves our time and also makes the best out of our discussions. Freshconnect gives us a benefit to get connected internally.