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Freshchat
4.5

( 306 )

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Freshchat Reviews & Product Details

Freshchat Overview
What is Freshchat?

Freshchat is a modern messaging solution for easy customer service for the digital-first customer anchored on artificial and human intelligence across messaging channels. It highlights key features including smarter conversations, which are available across first and third-party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger, and more. It also has smarter self-service powered by AI chatbots, and smarter operations, that help lower the cost of support.

Company Freshworks
Year founded 2010
Company size 5001-10,000 employees
Headquarters San Mateo, California
Social Media
Freshchat Categories on Findstack
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Crevio
Sponsored
5.0

( 1 )

$29.00/month
Crevio is a platform for creators to sell digital products, services, courses and access to other 3rd-... Learn more about Crevio
Ask Questions about Freshchat
What Freshchat is best for?
How does Freshchat compare to LiveChat?
What are the pros and cons of Freshchat?
Freshchat Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Freshchat Awards
Findstack 2024 General Badge
Freshchat Features
Agent Collaboration
Agent Performance Analytics
Audio and Video Chat
Automated Responses
CRM Integration
Canned Responses
Chat Encryption
Chat History
Chat Routing
Chat Tags
Chat Transcripts
Chat Transfer
Chatbot Integration
Co-Browsing
Custom Branding
Customizable Chat Widgets
Email Integration
Feedback Collection
File Sharing
Mobile Compatibility
Multi-language Support
Offline Messaging
Proactive Chat Invitations
Queue Management
Real-Time Chat
Social Media Integration
Typing Indicators
Visitor Analytics
Visitor Information Dashboard
Visitor Tracking
Freshchat Media
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Freshchat Screenshots
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: September 17, 2025
Freshchat Logo
306 Freshchat Reviews
4.5 out of 5
Mid Market (51-1000 emp.)
Jul 16, 2023
 Source
Overall Rating:
5.0
AS
Ashok S.
Founder
Share
"Very good product for management insights!"
What do you like best about Freshchat?

The most helpful for me is the analytics panel to monitor our team's performance. The second thing I like the most is the customer support. The most recent CS interaction was to help set up our chat bot-- they spent two sessions despite us being a smaller account.

What do you dislike about Freshchat?

We've been using Freshchat for years, and we love the product. However, I wish they would've been more persistent to upgrade us to the newer plan... we were on the legacy plan for 2 years before we realised which made us lose out on some helpful new features.

What problems is Freshchat solving and how is that benefiting you?

Freshchat helps us solve all of our support necessisties. Aside from the whole recent Twitter debacle with 3rd party APIs, it's been a great omnichannel communincation platform.

Small Business (50 or fewer emp.)
Jul 16, 2023
 Source
Overall Rating:
5.0
SI
Syed I.
Founder
Share
"In my view, one of the especially beneficial when it comes to interface."
What do you like best about Freshchat?

Freshchat is used in many organizations where I have worked, and it is a really efficient way to use the feature because it is convenient, simple to use, and highly helpful.

What do you dislike about Freshchat?

Such problems don't exist in my opinion, and it really does reduce the amount of effort. In that situation, the Intelliassign is the best alternative because it is the best option in terms of work, as I will discuss below.

What problems is Freshchat solving and how is that benefiting you?

Yes, it is one of the best option one organization could have, I personally prefer the Intelli Assign the best option, in my organization we used to sufer to reach out FRT but as per using the IntelliAssign is my personal favorite.

Mid Market (51-1000 emp.)
Jul 15, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Admin Manager customer success"
What do you like best about Freshchat?

Awesome services user friendly cost effective.

What do you dislike about Freshchat?

Long appointment time GB Consumption ..

What problems is Freshchat solving and how is that benefiting you?

Freshchat has great user base and we can identitfy the problem state with the help fresh chat report.

Mid Market (51-1000 emp.)
Jul 15, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Sr. Manager"
What do you like best about Freshchat?

Provides easiness and user friendly experince

What do you dislike about Freshchat?

Difficult to schedule timelines and long appointments

What problems is Freshchat solving and how is that benefiting you?

Helping to handle customer experience and problems on real time.

Mid Market (51-1000 emp.)
Jul 14, 2023
 Source
Overall Rating:
5.0
SS
Sarah S.
Founder
Share
"The overall interaction experience with customer through Freshchat is amazing"
What do you like best about Freshchat?

The features are convenient and easy to understand. It have many features which help me to provide timely service to the customer.

What do you dislike about Freshchat?

I don't like that freshchat don't have option to integrate the report in geckoboard which is a bit disappointing.

What problems is Freshchat solving and how is that benefiting you?

Freshchat is benefiting me in terms of replying my customers queries

Small Business (50 or fewer emp.)
Jul 14, 2023
 Source
Overall Rating:
5.0
KM
Karthik M.
Founder
Share
"The best in the business"
What do you like best about Freshchat?

The UI is designed in a user friendly manner.

What do you dislike about Freshchat?

I feel enabling auto spelling while typing would be really helpful and this is more of a feedback than a dislike.

What problems is Freshchat solving and how is that benefiting you?

Interacting with the customers to resolve their queries/concerns which helps us in getting a positive feedback from them.

Small Business (50 or fewer emp.)
Jul 14, 2023
 Source
Overall Rating:
5.0
Renu A. avatar
Renu A.
Customer Success Executive
Share
"Best chat platform to interact with the customers"
What do you like best about Freshchat?

Freshchat is the easiest platform to interact with customers' queries and concerns on a real-time basis, solving customers' doubts about the services we offer.

What do you dislike about Freshchat?

Sometimes the loading time of Freshchat will be a bit longer due to which it gets delayed to respond to the customers' queries or concerns. Also, the chat assignment will be a bit delayed if the intelliassign will be on.

What problems is Freshchat solving and how is that benefiting you?

Using Freshchat we are able to handle the customer's concerns on a real-time basis and respond to them with the issue they are facing during the trip where we are providing drivers.

Mid Market (51-1000 emp.)
Jul 14, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Its a good experience to chat in the fresh chat"
What do you like best about Freshchat?

The way they support in real-time. They are customer-centric and provide spot resolution.

What do you dislike about Freshchat?

The only thing is sometimes it will get slow.

What problems is Freshchat solving and how is that benefiting you?

They will provide almost all the resolutions for all the concerns we have.

Mid Market (51-1000 emp.)
Jul 14, 2023
 Source
Overall Rating:
5.0
NH
Niranjan H.
Customer Service Support Manager
Share
"Awesome!"
What do you like best about Freshchat?

Easy to use.User friendly. Would help in effective resolution.

What do you dislike about Freshchat?

Sometimes hangs but rarely. That time it would be difficult to connect.

What problems is Freshchat solving and how is that benefiting you?

Helping us to resolve the customer's queries on real time.

Small Business (50 or fewer emp.)
Jul 14, 2023
 Source
Overall Rating:
5.0
PL
Pushpalatha L.
Founder
Share
"Very good app"
What do you like best about Freshchat?

It is a user-friendly app and very useful for the customer support team to chat on time with customers.

What do you dislike about Freshchat?

Sometimes the chats will get stuck while loading

What problems is Freshchat solving and how is that benefiting you?

Is it very helpful for our company, where we can chat with the customers and resolve the issues on time, By that way the company will get good name.