Freshchat Reviews & Product Details

The in-depth performance reports. I can also understand what my team's challenges are as well as work on my outliers.

Nothing at the moment. I am happy with the way it is at the moment. Should anything come up, I will let you know.

Tracking my team's performance and identifying their areas of improvement. I get to fix the identified pain areas real time.

Freshchat is very straightforward. The chat Ui is amazing and what I would call "sophisticated", with a nice aesthetic that is appealing to the eye. That being said, the chat bot works amazingly with all the customers and it answers all the basic questions, and if that's not enough, it refers the customers to one of our agents so they can speak to a real human, and I find that very helpful because it's easier to organize our tickets and reports. Freshchat offers a quantity of features that work well and expand our communication experience, by implementing video and image sharing into the chat, as well as being able to share URL links. I think that small features like those are mostly missing all the time in any other software, but Freshchat makes sure to give it all to make the best out of something as simple as communicating.

Overall, Freshchat works great. I haven't found any problems while using it and the bot works at all times. But the customer support is not the most responsive.

Being able to create a live chat that can answer all of our customers' doubts while not wasting a great amount of money is the big benefit of Freshchat. It's intuitive, clean and didn't take much training and time for us to set up and start using. For my work, it's benefitial that I have this tool, because it's easier for me to keep track of reports, and that way solve all issues regarding customer service in a more organized way.

What I like about the program is its focus on helping sales teams talk to potential customers by offering a messaging experience with a variety of features making it a solid option to consider. Among the features that this has the ability to create campaigns, intelligent message routing, creation of bots that allow offer a much faster and automated service to all your customers without the need to have a specialized person to respond to each incoming request. It has an incredible way to organize conversations with your clients by sipping them by topic, agent, among other options.

Honestly, there are not many bad things to say about this software, as all the features are really solid and practical delivering everything you need in one place. There are few things to point out, although you have personal online training as well as a good documentation, it does not have a forum to help you answer frequent doubts that customers have had in the past, the integrations for iOS and Android mobile devices work smoothly, something very disappointing at a certain point since its versions on Windows and Mac work great.

The main help that this tool has offered to the company in which I work is that it teach us to communicate with our customers, opening different communication channels that allows us to reach customers in real time and in a much more effective way offering features such as integrations with freshwork applications, live chat, bot for 24/7 attention, thus increasing our productivity as a company without ever lowering our efficiency while giving a quality service to each of the customers.

I like how the work of the whole team is easy and friendly

I don't understand the integration with freshcaller

Our clients like to contact via chat on the page or send emails, this makes our customer service more formal.

Freshchat is feature-rich and I can't think of a scenario that can't be accomplished. As I use Freshdesk as a help desk system I like the integration of both systems. Furthermore, I like the web console which is easy to use and comes in a fresh design. Last but not least the support is great and very responsive.

I've compared a few chat systems and Freshchat suits my needs best for an affordable price. I don't really have things I don't like with Freshchat. The one thing I can complain about is that real multi-language support is only available with the highest subscription. This is not really helpful for one-man startups like me.

I use Freshchat to get in touch with visitors on my website and help them choose the right subscription for my services.

I have evaluated many live chat products, and Fresh Chat is the best! It has a easy to follow admin interface, the price is fair and I like targeting customers with certain pop up messages. Fresh Chats support is also quick and very good.

I wish you could have a bit more data in the team performance report. Like have a agents ratings in there.Our ratings don't always seem to display after a chat though.

instant responses to customers asking for things like car parking etc. We really the bot too that handles questions after business hours.

We wanted to add another communication platform to our business, besides phone support and email support and we stumbled upon Freshchat. We already noticed this before as we are a current user of Freshdesk. We requested a demo and they quickly showed us how Freshchat works. We had a lot of questions, but they were able to answer all. The tool is user-friendly too. Great design too - it is simple, clean and can easily be seen by customers. With of without a Freshdesk account, you can definitely use Freshchat on its own.

I can't think of anything as of the the moment. We like what we have seen during the demo.

Great for customer experience, especially if they wanted to talk to someone asap.

Easy of use, cost per license, easy integration with other Freshworks apps, Simple to implement In-App Chat SDK

The multi-language feature should be part of the other low-cost plans too. For startups in Europe, it becomes extremely important to be able to provide support in different languages.

Better & quick support to our customers, across channels.

Their support and resources are the best to organize customers data and improve their experience. You have tools to make internal and external communication more effective.

Sometimes their support takes a few minutes to awnser, but that's rare.

With the feedback of our costumers we were able to improve their experience on our platform and also our results.

Everything I like about freshconnect is the best part of this software and it is that dashboard which helps show up the conversation and helps team members to discuss on one point and come up with good positive fruitful decisions.

Nothing is there to dislike about this. This freshconnect is awesome!

Here at my company me and my team uses this to to great kind of discussions and avoid non-useful meetings. It saves our time and also makes the best out of our discussions. Freshconnect gives us a benefit to get connected internally.

range of products offered by freshworks platform is what caught my initial interest - everything we need to handle leads, customer engagement, support. I especially like the al-a-carte but it all plays nicely together - pretty intuitive and easy to get setup and going. The phone app is great when I'm mobile and need to engage.

only issue I'd say is the delay in response to support questions. Team is super friendly and helpful, but I see there is time zone delay. Not end of the world but would be nice to have support closer to my time zone but prefer to have the product affordable like it is so willing to wait for answers to questions. Self-support site is good.

simply engagement with prospective customers and actual customers. Freshworks products have a very clean professional looking face to customers and the workflows are sensible/logical.

We like Freshchat because of the simple, intuitive dashboard which lets us communicate with site visitors quickly and professionally.

We haven't found much to dislike about Freshchat. In fact, at the moment I can't think of anything that I dislike.

Customers are communicating with us to ask questions about our services and products, and Freshchat helps to automate that process.

The fact that is connected to Freshdesk, and that I can create tickets right from there. The chat channels are also very innovative. They can really make the process of working on a team easier and make it less confusing and frustrating.

The profile pictures are stretched when uploaded.

Freshchat allows me to be more offensive, and more close to the customers than my competitors. Most furniture wholesale businesses do not provide live chat abilities.

Really easy to setup and get going. Support from the FreshChat team is excellent - rapid and responsive.

I think that the small icon in the bottom corner could sometimes be missed. The ability to make this more prominent or add some text to it would be good.

We are in the process of launching a new global online platform and with FreshChat, we are able to allow our customers all around the world to contact our support team directly, even when the team are offline.

FAQ+Knowlage base sinchronization with freshdesk

dificult to implement prechat form, it should be managed directly from web settings

fast support of our customers

What I like in freshchat, is the facility to see all informations and control your team. For me the easiest way to talk with a client for sure.

The integration with other's freshservices would be better. In Freshsales, the lead's generated by freshchat are disorganized and demand a lot of time reorganize the client's

Chat, problem is absolutely solved with freshchat. Best app in América Latina for sure.

Ease of use. Ease of use. Ease of use. Ease of use.

Price. Too High. Starts Free but gets exponentially expensive.

Facebook Chat Agents

I really enjoy using freshchat in our company, because is very easy to give a good experience to our customers. The platform is friendly and It allow us to receive feedback from our clients when they are using our website.

The thing that I dislike about Freshchat is the Inbox section, specifically when you open this area and you open another page on your computer, this section It open again and again, unless you locate your website navigation in other section on the freshchat page.

I resolved a lot of business problems with freshchat. Why? because of our website try to give a really incredible experience, and when we use freshchat to resolve customers problems, at the same time we are given this great experience which mentions it before.

It's simple, easy to use an a powerful tool to provide timely and quality services to our customers. I like to have to access to our support portal thru all my devices.

Not having the Mint UI most recent version.

As support manager, we have a fast and easy approach to our customers thru this tool. We have reduce our response time in our support requests.

The thing I most like in Freshchat is the "Chatbot" feature which lets you capture the customer information without even putting in an effort. The other thing I like the most is the customer support given by the Freshchat team at every step may it be a demo or queries, the Freshchat team has always been up to the mark.

My whole experience with Freshchat has been great. So, as of know nothing!

I am trying to engage more customers, by solving their queries and making use of the targeted pop out campaigns on the desired pages. Also, while doing so providing customer support by solving any queries that come this way.