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Freshchat Reviews & Product Details
Freshchat is a modern messaging solution for easy customer service for the digital-first customer anchored on artificial and human intelligence across messaging channels. It highlights key features including smarter conversations, which are available across first and third-party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger, and more. It also has smarter self-service powered by AI chatbots, and smarter operations, that help lower the cost of support.
| Company | Freshworks |
|---|---|
| Year founded | 2010 |
| Company size | 5001-10,000 employees |
| Headquarters | San Mateo, California |
| Social Media |
| Capabilities |
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| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Compare Freshchat with other popular tools in the same category.
Always i siad the freshchat are too easy to mange your work and provide service so the freshchat are designed an app to help the company to mange their work it
Sometimes fresh chat have some issue but the support team they fixed the issue earlier the it team keep thier eyes on the system and looking to new ways to improve
The issue of the customer or the rider if some of them have problem they fixed
There is a feature to add attachment to the live chats for a easy communication. You can sync it with grammar correcting tools to avoid any spelling mistakes.
There is not anything such which I do not like about the product as it is very much easy to use.
When ever there is any issue that the customer is facing or not able to do it from the app he contacts us. And we answer to this over chat and solve it. This is how we provide the resolution.
It is good, fast, and smooth which meets the criteria of giving the solutions to issues of the customers via different channels connected within the organisation.
Freshchat doesn't have an auto-solving mechanism like when we are handling particular customers at that time executives are busy solving the queries of the existing customers on live chat. Still, those customers who are in the queue should not be unheard of for there issues so the fresh chat should slowly start solving the customer's issue at least in the initial stage so the customer will feel engaged. It will hold retain the customers in the particular business rather than giving bad reviews of products and customer service.
Freshchat is a medium for communicating with customers.I use it to solve the queries of the Doctors and Business Development Executives via chats and it is helpful as it is smooth, fast, and reliable for my work.
The canned messages helps out a lot and also DVA. I think having all the messsages saved also makes it easier to figure out what needs to be done and how to personalize the can to fit the situation at hand.
The only downfall would be trying to get the cans personalized with the correct information pertaining to the CMs account before it tells you to resolve the chat.
It helps me get the correct infrmation to the cardmember.
it is very organized and not overwhelming to use
nothing I think it is great for all businesss to use and navigate
customers questions and inquiries so we can commuicate with the customer directly
Being smooth and helpful- easy to use and the most perfect thing is the customer service live chat that helps me with any questions I have
Sometimeset with some difficulty to creat an matrics to check my view or creat an analysis
It solves many difficulties that how can i cotact with our customers and make me able to check all the customer history compering to other platforms
The ability to customize the chat, being able to provide some information about the agent to the customer as well typing indicators, being able to add attachments, etc.
Unable to customize the chat window for multi-organizations. Since we're managing multiple organizations, we are unable to customize each organization's chat window and it would be great feature to be added with future releases.
Freshdesk is making it easier for our live-chat agents to talk with customers across the different organizations we manage, all into a single place, seamlessly and without any struggle. Plus the canned responses really help a lot.
The ability to access and back date queries and manage backlog. The fact that it refreshes so quickly and updates equally as fast. Also the ability to input canned responses for the ease of assisting more effectively.
I'm quite pleased with the current updates on it I have no real issues on my side. Freshchat is constantly updated making it easier for users like myself to navigate access and use.
It solves issues such as record keeping and that benefits us because we are able to go back and assist a customer who came in a while ago and needs feedback on a query.
is to hendal, monitor agents, chat issue storage, pocket frindly in cost
vey slow chat is very high, auto assigntement is not that geat
day to day issues of customer, reay time assistance to the customer, undarsatding nacure the problem customer is facing
This is a hassle free service which provides more customer and employee retention and proacotively addressses customer issues. It also strengthens culture and streamlines process.
Nothing to dislike about freshchat. It overall covers all the essential attributes.
Customer Retaintion Speedy Response Increases Customer Retention Lifecycle Competitive Advantage Proactively Addresses Customer Issues Boosts Company Culture