Freshchat Reviews & Product Details

* Great pricing * Ease of use * Customer support * Slack, Facebook integrations * Mobile application

Nothing as of now. FreshChat fullfils all the business demands.

We are able to support our customers 24/7 because of Freshchat. Everytime someone writes a question, we get notifications to Slack. From Slack we can easily reply or open up their mobile/web application and reply from it. We can assign people in the team to handle the support requests. The process works like a charm.

The interactive robot is unique. A great way to generate leads and lighten agents.

Although other tools have similar values, this is undoubtedly an issue that could be improved.

We use Freshchat as an alternative channel for questions on different event websites.

The UI is very impressive. Seamless integration into Freshdesk for ticket creation.

I would like to see integration with Freshcaller. There is some clunkiness with setting up chatbots.

We are meeting our customers on their preferred channel/platform. We are making our customers happy like crazy!

The in-depth performance reports. I can also understand what my team's challenges are as well as work on my outliers.

Nothing at the moment. I am happy with the way it is at the moment. Should anything come up, I will let you know.

Tracking my team's performance and identifying their areas of improvement. I get to fix the identified pain areas real time.

Freshchat is very straightforward. The chat Ui is amazing and what I would call "sophisticated", with a nice aesthetic that is appealing to the eye. That being said, the chat bot works amazingly with all the customers and it answers all the basic questions, and if that's not enough, it refers the customers to one of our agents so they can speak to a real human, and I find that very helpful because it's easier to organize our tickets and reports. Freshchat offers a quantity of features that work well and expand our communication experience, by implementing video and image sharing into the chat, as well as being able to share URL links. I think that small features like those are mostly missing all the time in any other software, but Freshchat makes sure to give it all to make the best out of something as simple as communicating.

Overall, Freshchat works great. I haven't found any problems while using it and the bot works at all times. But the customer support is not the most responsive.

Being able to create a live chat that can answer all of our customers' doubts while not wasting a great amount of money is the big benefit of Freshchat. It's intuitive, clean and didn't take much training and time for us to set up and start using. For my work, it's benefitial that I have this tool, because it's easier for me to keep track of reports, and that way solve all issues regarding customer service in a more organized way.

I love the native integrations with other apps that make it easy to install without having to bother our web developers.

I don't like how you haven't launched a more native integration with Shopify. I want to track my customer journey and revenue if a customer visited our chat services, to see if the chat lead to the sale.

Product inquiries, product complaints, etc.

Customer Support is always available quickly and happily. They make sure they answer your questions as helpful as they can!

The only wish that I would have for this would be that we could have an automated response when we reach a certain amount of chats. But not really a dislike.

I have never had any issues. If you have any questions, they're happy to help you understand and teach you more about the system that you already have!

Freshchat lets you add chat to your new site quickly and the service plans available mean that you can set it up for free and upgrade it as your site grows.

You can't set a schedule of availability on the free service levels.

Freshchat meant we could start interacting with our website customers from the very first day the website launched.

What I like about the program is its focus on helping sales teams talk to potential customers by offering a messaging experience with a variety of features making it a solid option to consider. Among the features that this has the ability to create campaigns, intelligent message routing, creation of bots that allow offer a much faster and automated service to all your customers without the need to have a specialized person to respond to each incoming request. It has an incredible way to organize conversations with your clients by sipping them by topic, agent, among other options.

Honestly, there are not many bad things to say about this software, as all the features are really solid and practical delivering everything you need in one place. There are few things to point out, although you have personal online training as well as a good documentation, it does not have a forum to help you answer frequent doubts that customers have had in the past, the integrations for iOS and Android mobile devices work smoothly, something very disappointing at a certain point since its versions on Windows and Mac work great.

The main help that this tool has offered to the company in which I work is that it teach us to communicate with our customers, opening different communication channels that allows us to reach customers in real time and in a much more effective way offering features such as integrations with freshwork applications, live chat, bot for 24/7 attention, thus increasing our productivity as a company without ever lowering our efficiency while giving a quality service to each of the customers.

I like how the work of the whole team is easy and friendly

I don't understand the integration with freshcaller

Our clients like to contact via chat on the page or send emails, this makes our customer service more formal.