Freshchat Reviews & Product Details

It's very easy to use. We have never used Freshchat before so for a first-timer, I would say this is very user-friendly. You don't need the guidance of an expert. You can easily access the tool and make some changes. Their customer service agents are very helpful, friendly and knowledgable as well. They always make sure that you get all the assistance you need before ending the chat.

You can't delete the chat conversations. You can resolve them but they stay in one folder. It would be best if there is an option to delete the conversations.

It is easier to communicate with our customers since everything is being done live. Also, the auto-response is very helpful especially during our busy hours or outside business hours.

Freshchat is the ideal replacement for real time interaction across globe for customer interaction.

It requires an upgrade and more custom options, Apart from that its perfect!

technical and crucial customer service!

Integration between FreshDesk and FreshChat has been very helpful for our team! It has been easy to learn, and it's been a fun experience for us to use as well.

How automatic the responses are. I've found when going between multiple chats, I'll send a reply to one that i meant to send to someone else. Having a 1-2 second period where you can "Undo" like in FreshDesk would be SOOOOOO helpful!!

Just how quickly we can communicate with our clients instead of going back and forth through email.

I do like whatsapp and how you interact with the client through whatsaap and fb direct message . its is easy and lovely

None at the moment , I have not have anything i do dislike

How to add my team member on group and assignmnet and many more

Freshchat is easy to use and very efficient.

Freshchat offers the same capabilities as its competitors. The current trends of working remotely make this a wonderful tool to maximize the strengths of my team.

We are able to correspond with customers in need quicker. Our first response times have always been exceptional but this tool takes it to a whole new level.

1- Efficiency from cost and time 2- direct support through their own teams not 3rd party partners. 3- financial support and generous discounts

I Can`t really recall something that i didn`t like through my 3 years of experience with them. except for the frequent changes in the designated account manager. this might be due to the fast expansion which is good not bad.

1- Single source of truth for all my messaging interaction with the customers.

I love having found a tool as fabulous as Freshchat, which with excellent CRM tools, as well as continuous messaging that allows us to capture exactly the potential clients to be much more precise in the people who will really stay. Bots are really the right tool to perform various functions in a much more automated way, it allow I to qualify potential customers, take question tickets and in this way distribute all the work equitably among the sales consultants. It helps us in our organizational capacities through time lines and it even has other much more powerful tools for searching data and collecting information.

Another of its strengths is to be able to enhance remote work, in this current situation it is essential and a plus for my work. Collaboration tools make work management much more comfortable, since it is much easier to manage the workload and distribute it among each work colleague.

Without a doubt, Freshchat is the software that represents exactly what we do, it provides us with the right and adequate tools to manage my CRM system, to maintain greater control over potential and fixed customers, in addition to being able to assist them, attend to their requests and concerns as well, how to cover various campaign shipments to enhance sales campaigning capabilities. It is possible to cover much more work since its functions allow us to go beyond automation and bots that help us to be more agile in what we do.

It is 100% reliable, it works great in the computer and phone. So you can work with it on the go. Just perfect.

Nothing. It works well and all the time. It is all you need for the customer service part of your business.

It is essential for my business since 24/7 customer service is needed all the time. Fresh chat allows me to do this. I have answered questions from the phone in my bed at 4 am.

Freshchat is great! It's incredibly easy to use and allows us to run our chat windows from the mobile/web. The pop-up FAQ's are 10/10.

I think the notifications could be a little better on the app. I always seem to miss it when somebody emails us. I think the chatbot could use a little work too. We're going to start using it later by adding more questions, but I still think it could use some work.

I'm solving our quick-chat problem from our WeStrive website. Without this, our users would have to just email us.

I like that Freshchat cover my minimal needs to support users in a light and efficient way

not earning enough yet to be able to use the pro version, it is very worthwhile

I offer direct and instant support to my users. I love being able to enjoy a free tool that is fast