Freshchat Reviews: 4.5/5 — Highly Rated

Freshchat is feature-rich and I can't think of a scenario that can't be accomplished. As I use Freshdesk as a help desk system I like the integration of both systems. Furthermore, I like the web console which is easy to use and comes in a fresh design. Last but not least the support is great and very responsive.

I've compared a few chat systems and Freshchat suits my needs best for an affordable price. I don't really have things I don't like with Freshchat. The one thing I can complain about is that real multi-language support is only available with the highest subscription. This is not really helpful for one-man startups like me.

I use Freshchat to get in touch with visitors on my website and help them choose the right subscription for my services.

I like that it's a big goup chat avaiable for our reps to use.

I have not found anything that I dislike as of yet.

We are solving the problem of not being able to get everyone on the same page with updates.

I have evaluated many live chat products, and Fresh Chat is the best! It has a easy to follow admin interface, the price is fair and I like targeting customers with certain pop up messages. Fresh Chats support is also quick and very good.

I wish you could have a bit more data in the team performance report. Like have a agents ratings in there.Our ratings don't always seem to display after a chat though.

instant responses to customers asking for things like car parking etc. We really the bot too that handles questions after business hours.

We wanted to add another communication platform to our business, besides phone support and email support and we stumbled upon Freshchat. We already noticed this before as we are a current user of Freshdesk. We requested a demo and they quickly showed us how Freshchat works. We had a lot of questions, but they were able to answer all. The tool is user-friendly too. Great design too - it is simple, clean and can easily be seen by customers. With of without a Freshdesk account, you can definitely use Freshchat on its own.

I can't think of anything as of the the moment. We like what we have seen during the demo.

Great for customer experience, especially if they wanted to talk to someone asap.

The service is great for organizing communications with users. It allows you to customize the appearance of the chat and set up autoresponders. Guides conversations to the correct agents and also collect metrics to know the level of customer satisfaction. The bots are easy to use, they are useful to serve users at any time of the day.

It's hard to find something I don't like, Freshchat is just great.

Freshchat is the perfect way to communicate with our prospects in real time. Personalized interaction helps us respond to the unique needs of users and discover potential customers. Integrations with third-party products increase productivity.

Easy of use, cost per license, easy integration with other Freshworks apps, Simple to implement In-App Chat SDK

The multi-language feature should be part of the other low-cost plans too. For startups in Europe, it becomes extremely important to be able to provide support in different languages.

Better & quick support to our customers, across channels.

The platform gives us the advantage of a smooth communication with customers, connection to multiple channels such as Facebook- make it easier interaction. It is a flexible chat to our needs. It is excellent for capturing leads, it allows us to monitor and classify messages and configure automatic responses in the chat. In addition, integrations with third-party software increases productivity.

It is difficult to find something that I do not like since it is a versatile tool in terms of communication.

Improves customer experience, optimize messaging and helps us attract qualified leads. Centralizes customer service and increases productivity of our team of agents.

Their support and resources are the best to organize customers data and improve their experience. You have tools to make internal and external communication more effective.

Sometimes their support takes a few minutes to awnser, but that's rare.

With the feedback of our costumers we were able to improve their experience on our platform and also our results.

FreshWorks has just upgraded and combined FreshConnect across all platforms. The best part is that I only made the suggestion 1 day ago & they published it almost immediately.

At first, it was completely separated by service; however, they have since combined it. Some of the icons are a little small to see; however, does not hamper the functionality.

Looking to simplify interoffice communication all within 1 system as some of our staff aren't quite as technologically inclined.

Everything I like about freshconnect is the best part of this software and it is that dashboard which helps show up the conversation and helps team members to discuss on one point and come up with good positive fruitful decisions.

Nothing is there to dislike about this. This freshconnect is awesome!

Here at my company me and my team uses this to to great kind of discussions and avoid non-useful meetings. It saves our time and also makes the best out of our discussions. Freshconnect gives us a benefit to get connected internally.

The Freshchat support team. Hands down. They have worked for two+ weeks to help me with a situation that has been a major thorn in our side. I'm wholeheartedly thankful for the two individuals I have been working with over the past weeks. On top of that, the integration with our website went seamlessly and we were up within minutes once we had the chance to add the code. In just under an hour, we had a chat system added to our site, custom trigger messages, and a system that matched the theme and colors of our website. We are constantly on the go or busy with business tasks that require us to be away from the computer. With the FreshChat app, we can now respond to any questions while we are away. This was one of the biggest selling points for us. It's an added bonus that the system looks amazing. It's the clean and fresh style that you want in 2019 and beyond. We tried many free plugins for our website, but they all looked disgusting.

The comments below that are hating on FreshChat. haha kidding. But really, I have no complaints at the moment. I'm still amazed by the support that I have received from FreshChat and the individuals I have been working with. I have never worked with a crew like this that actually cared. They are right up there with the awesome support teams like WooCommerce, Amazon, and Stripe.

We are solving the problem of being tied to a computer-based support system that needs to be attended to daily. Using the FreshChat app, our chains are broken. I have also learned from the support team that I was working with that triggered messages are a great way to increase sales by being proactive. I have not really messed around with this yet, but my next task is to figure out the best way to use this feature. As a small startup, a huge factor for us is free cash flow, and with the fairly priced plan we have, this worry is gone.

range of products offered by freshworks platform is what caught my initial interest - everything we need to handle leads, customer engagement, support. I especially like the al-a-carte but it all plays nicely together - pretty intuitive and easy to get setup and going. The phone app is great when I'm mobile and need to engage.

only issue I'd say is the delay in response to support questions. Team is super friendly and helpful, but I see there is time zone delay. Not end of the world but would be nice to have support closer to my time zone but prefer to have the product affordable like it is so willing to wait for answers to questions. Self-support site is good.

simply engagement with prospective customers and actual customers. Freshworks products have a very clean professional looking face to customers and the workflows are sensible/logical.

We like Freshchat because of the simple, intuitive dashboard which lets us communicate with site visitors quickly and professionally.

We haven't found much to dislike about Freshchat. In fact, at the moment I can't think of anything that I dislike.

Customers are communicating with us to ask questions about our services and products, and Freshchat helps to automate that process.

The ease and speed of using FreshChat on a daily base.

Unable to link location of chat person with customer

Direct contact with customer to solve problems immediately

I like how the interface and tools are laid out, everything is where it should be.

No complaints there. I would have loved to add FAQ for the basic plan into the chat window.

Chatting with customers directly from within the app interface is a great way to understand and attend to customers' feedback, appending a chat response to being a ticket is a nice addition.

Freshchat enables me to instantly connect with my customers, quickly and easily, like I was the sales person in a store. I can see what the customer is looking at on my website and respond instantly. The customer seems to gain more trust by this instant connection and I have found I can turn most connections into sales.

I have not found anything on Freshchat that I am unhappy with.

Freshchat solves the problem of the 'half-decided' customer, the customer that cannot be bothered to actually write to you or phone you directly. The initial prompt enables them to make a comment or ask a question without them feeling you are being intrusive. I have found that many conversations with my customers are quite long and the customer proceeds to make a purchase.

I can send all my chats to my Freshdesk.

Unable to rename those who begin chats easily.

I wanted to gain some experience with live chat. I looked at several providers but it only made sense that I chose Freshdesk as it integrates with my Freshdesk account to track help tickets.

simplicity is very nice, the app for android is so good.

nothing, I dont dislike nothing, for me its a good tool for my website

the problems resolved are: help customers to access to my services, email set up, hosting set up, and many others

The fact that is connected to Freshdesk, and that I can create tickets right from there. The chat channels are also very innovative. They can really make the process of working on a team easier and make it less confusing and frustrating.

The profile pictures are stretched when uploaded.

Freshchat allows me to be more offensive, and more close to the customers than my competitors. Most furniture wholesale businesses do not provide live chat abilities.

most convenient tool for supporting customers

there is nothing I dislike about the product

Freshchat saved our time by more than 50%

Really easy to setup and get going. Support from the FreshChat team is excellent - rapid and responsive.

I think that the small icon in the bottom corner could sometimes be missed. The ability to make this more prominent or add some text to it would be good.

We are in the process of launching a new global online platform and with FreshChat, we are able to allow our customers all around the world to contact our support team directly, even when the team are offline.

Freshchat is great for small businesses who want to stay connected to their clients.

The mobile app could use some work it is a little slow at times.

Quicker response times to clients

FAQ+Knowlage base sinchronization with freshdesk

dificult to implement prechat form, it should be managed directly from web settings

fast support of our customers

Holly and the team are fantastic to work with

have not used it much yet. at this point no dislikes

connects us to our customers. allows me to do reporting on our chats

What I like in freshchat, is the facility to see all informations and control your team. For me the easiest way to talk with a client for sure.

The integration with other's freshservices would be better. In Freshsales, the lead's generated by freshchat are disorganized and demand a lot of time reorganize the client's

Chat, problem is absolutely solved with freshchat. Best app in América Latina for sure.

Freshchat is incredibly easy to implement and customize. Our support tickets have gone from 10-16 hours to close... to 1-3 hours. And we haven't waited longer than 2 hours to follow up on inbound sales interest.

Honestly nothing. It's a great system. Maybe the pricing plans can be consolidated a bit more.

Maximizing lead gen from company website visits and engaging current clients for support issues while they are ACTUALLY using our product.

Ease of use. Ease of use. Ease of use. Ease of use.

Price. Too High. Starts Free but gets exponentially expensive.

Facebook Chat Agents

I really enjoy using freshchat in our company, because is very easy to give a good experience to our customers. The platform is friendly and It allow us to receive feedback from our clients when they are using our website.

The thing that I dislike about Freshchat is the Inbox section, specifically when you open this area and you open another page on your computer, this section It open again and again, unless you locate your website navigation in other section on the freshchat page.

I resolved a lot of business problems with freshchat. Why? because of our website try to give a really incredible experience, and when we use freshchat to resolve customers problems, at the same time we are given this great experience which mentions it before.

It's simple, easy to use an a powerful tool to provide timely and quality services to our customers. I like to have to access to our support portal thru all my devices.

Not having the Mint UI most recent version.

As support manager, we have a fast and easy approach to our customers thru this tool. We have reduce our response time in our support requests.

The thing I most like in Freshchat is the "Chatbot" feature which lets you capture the customer information without even putting in an effort. The other thing I like the most is the customer support given by the Freshchat team at every step may it be a demo or queries, the Freshchat team has always been up to the mark.

My whole experience with Freshchat has been great. So, as of know nothing!

I am trying to engage more customers, by solving their queries and making use of the targeted pop out campaigns on the desired pages. Also, while doing so providing customer support by solving any queries that come this way.