Freshchat Reviews & Product Details

I like Freshdesk for ticketing, it really gives all the information you need and very straightforward for Canned responses as well as Freshchat very easy to reply with the customer

The only thing that I dislike is their priority type because it is not consistently following the SLA we set for ticket prioritization as well as the data report, it does not provide us the accurate info

we use Freshdesk Messaging for answering queries for those customers who've sent us via email, and also for outgoing emails in case we need to contact our customers for those issues raised via our Business What'sapp

The best thing that I like about Freshchat is real-time analytics. As a team manager, it allows to keep a real-time view of what the agents are doing and the SLAs

You do not get comprehensive reports and analytics which can be used to improve your service offering and optimise the operations and customer experience. It only gives broad level numbers

It helps in solving the customer support experience. You get features like chat-bot and automation. It also has features like auto-assigned and AI-based bot to help you manage your team

Get more done, together with Freshsales and Freshconnect With Freshsales and Freshconnect, communicate in context and collaborate with teams across your organization to close deals, faster.

There was nothing that I disliked. THIS lets one invite a developer or anyone else instantly to meet.

With collaboration in Freshsales, empowers users to quickly get access to relevant customer information, collaborates with team members right where it’s needed

It is a very complete tool, it is very simple to understand and provides a super complete context of the client's profile which allows the experience team to have their work much easier

There are still some integrations that cannot be done natively and we end up doing them on our own which implies an additional cost and they do not end up having the best integration. Anyway, whenever we make suggestions, they listen to us and it is seen that the technical team is constantly working and growing.

we are an insurance broker, thanks to freshdesk measseging we were able to digitize our operations, we were able to increase our service hours by more than 60% and considerably reduce waiting and response times.

FC is the best live chat to let you communicate on spot with your customer so you can manage there requirements on time, easy to use spicialy that you have smart plug to save your time to send the greeting and the closure Also it's the best way to track agent availablity and check there AHT and first response time

Some times I sent a message and the customer unable to read it it's maybe because bad internet I don't know exactly the main reason for it I hate when the customer information didn't appear on FC

Iam using Freshchat on Talabat dispatcher so I can handle all the rider's issues that they gave during the delivery time, Easy to use spicialy using canned response to be more fast to solve the issue

Contextualization of a manner in the tickets you or your collaborators attend

not able to respond from the email when I get the notification

Easy contextual answers, saves up time in researching the manner

I love it because it's easy to use and fast plus shows you everything that happens in chat like if Conversation was assigned to an agent or group plus the private note is very useful if you want to save something important in the chat like a pic order a date about the customer, private note is only visible to agents customer connect see it also that chat is counting with seconds if u didn't give it first respond thats is good if u have target also the reporting is so powerful and helpful as it shows u the number of agents and assigned chat and the aht and first respond for everyone also Canned Responses is great saves alot of time and u can also add your own plugs on smart plug it's just great i love it

well sometimes it the chat time count is wrong or have delay and also not counting in seconds if u give a response from ur side , also that if u don't have chats assigned to u after a while u will be automatically inactive and any chat will be assigned to u will count as away

the private note is excellent makes it easy to tell an agent something without being visible to customer Canned Responses makes it faster and easy to handle the chat the reports is so useful to understand what is the most common issue ur business have the Custom View is great u can see any agent chats

i like many tings first the Canned Responses it's great and u can add as much u can also i can see that chat i resolved and was assigned to me or one of the agents by selecting custom veiw i also love that u can send something to more then one Conversation by selecting it

not counting in seconds within the chat

fast handling, and it's just great, and everything is great also assigning chats to English or Arabic teams in an automatic way

Freshchat works simple and great. It allows us to manage our customer relationships easily and efficiently.

I'm happy with Freshchat. Price is competitive vs. other options, and functionality, though it probably is not so complete, is good enough for most companies.

Freshchat allows us to attend to customers at the right moment. Mobile and email notifications work very well, and the app is fantastic.

The option that allow the Agent to create a ticket after closing the chat

Changing the Agent avaiblity. Which allows the agent to control his status

I don't have anything in my mind