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Freshchat Reviews & Product Details
Freshchat is a modern messaging solution for easy customer service for the digital-first customer anchored on artificial and human intelligence across messaging channels. It highlights key features including smarter conversations, which are available across first and third-party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger, and more. It also has smarter self-service powered by AI chatbots, and smarter operations, that help lower the cost of support.
| Company | Freshworks |
|---|---|
| Year founded | 2010 |
| Company size | 5001-10,000 employees |
| Headquarters | San Mateo, California |
| Social Media |
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| Capabilities |
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| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Compare Freshchat with other popular tools in the same category.
Frinedly Tool to work on ticketing Process, Good Infrastructure well designed
Nothing to mention on the same.Thank you
Ticketing Flow was good it helps me to learn the things in easy way
Intelliassign is one of the most useful section.
Reports section in the app need to improve a bit.
Handling customer concerns/queires
Easy to navigate, simple layout, user-friendly
The fact that I need to click on the photos one by one instead of clicking one and the rest is automatically downloaded for me to view. Lagging, too.
Easy to review past conversations when investigating a case.
I love that every teammate can have access to the chat that any member of the teammate is on. In that way, it foster teamwork and accountability.
I do not like the fact that the mobile experience is difficult to navigate compared to the desktop user experience
The main problem it is solving is that it bridges the communication channel between users and producers as regards to the service provided to the users and producers are also able to get feedback as a result of freshchat
Quick & easy to use, user friendly can be recommended to others
NA it is awesome. But we should get frequent updates
It is used for solving customer queries
Most easy and friendly interface even get more option to check the analytics of the agent and track all the records of agents and customer interaction of chats.
There were no negative point of the freshchat as it allows you to track all the possibility interaction with the customer and agents performance but have to make more smooth as sometime it keeps lag.
Easy way to interact with customers with one click and easy to reply with the / command so we can easily response to customer in the timely manner being on the multiple chats.
This tool is easy to use and helps us help our valued customers :)
Nothing to be honest, when the system was built for our business we were consulted to give it a personalised touch.
Its an integrated system that enables our Digital Care team to assist the customer seamlessly.
You can see all of the chats that are coming in and can add private notes for the other team members to check.
Everything is all good and the tool is providing us the necessary features that we need to support customers.
Solving customer's inquiries in a timely manner.
Freshchat is very user-friendly. I especially love that we can create canned messages, which saves a lot of time.
Everything is great! Keep up the great work!
There is structure when assisting the patient's in a timely manner, and we are able to provide wonderful customer service.
Easy to set up with different channels, and convert chats into tickets in Fresdesk.
Some integrations are clunky, have not had much luck with BigCommerce.
It is the fastest way for a customer to ask a question and for us to give an answer so it helps to streamline our processes.