Freshchat Reviews & Product Details

The real time chat assistance given by freshchat is simply superb and the interface is very simple to understand which makes it very dependable.

There is nothing I dislike in freshchat however I feel freshchat needs to implement the option to delete the test sent to customer by error. It can be taken as feedback.

Freshchat helps us to communicate with multiple users at a time and thus saving time and increases the productivity.

I like being able to keep track of my conversations.

Freshchat can have a delay in response making it harder to keep communication going with the customer in a timely manner.

Allow us to communicate with customers no matter what language they speak.

Features like creating tickets directly from clientelle chats, and the canned response tool saves time on typing up an answer.

There's no other software like Freshchat, and so far I haven't run in to anything that I dislike.

It helps with chatting with customers directly with the help of your tools that make conversations a fast and productive process.

Real-Time Omnichannel Suppport for digital customer channels. Easy to onboard, Familiar to their other offerings & works well with freshworks products. WhatsApp Integration works as intended. Bot builder makes the repeated data collection easier.

Over scale the pricing can be hefty. Various features are limited to pricing tiers.

Real-Time User Support & Other Conversational Marketing via WhatsApp Api.

The support I got post and pre onboarding.

Nothing. It was a smooth transaction working with the onboarding team.

Data reporting. Our old solution has a complicated interface-building dashboard. Freshdesk have simplified that for us and the templates are relevant to Customer Service.

Easy to use, convenient because of the mobile apps! Absolutely recommended!

Everything is great! Noting disturbing here! :)

Everything is in one place. Very convenient, saves time and energy.

Freshchat boasts an incredibly user-friendly interface, making it easy for both agents and customers to navigate. The dashboard is well-organized, and setting up automated workflows is a breeze. One of its strongest suits is its ability to seamlessly integrate multiple communication channels. Whether it's live chat, email, WhatsApp, or social media, Freshchat consolidates all conversations into one platform, streamlining responses and enhancing customer experience.

Creating a bot is still very tedious and technical. Team should really focus on easing the bot creation journey

Freshchat helps us to manage incoming queries, streamline responses, and analyze performance metrics to enhance our overall support strategy.

I like Freddy, and I enjoy being able to have canned messages.

Sometimes it lags and kicks you out of the system.

It helps translate which is really useful.

Freshchat offers a seamless and intuitive chat experience for businesses. Its user-friendly interface, automated responses, and robust customization options make it a valuable tool for customer engagement. The platform's real-time analytics provide valuable insights, empowering businesses to enhance customer support. However, occasional glitches in the system may disrupt the flow. Overall, Freshchat is a reliable choice for companies seeking efficient communication solutions.

Freshchat, like any software, has its imperfections. Users may encounter occasional glitches or technical issues that disrupt the smooth flow of communication.

Freshchat addresses communication challenges for businesses by providing a unified platform for customer interactions. It streamlines conversations, reducing response times and enhancing customer support efficiency. Automation features help manage high volumes of queries, improving overall team productivity. Real-time analytics provide valuable insights, aiding in better decision-making. The ability to customize and scale the platform allows businesses to tailor their communication strategy. In essence, Freshchat's solutions contribute to a more streamlined and effective customer engagement process.

I like Freshchat because I can easily see customers with their concern and I can easily navigate it to answer those concerns. I can easily tag those concerns properly without having a hard time.

None so far. I have not experiencing difficulty so far when it comes to tagging appropriately on a particular concern. I can easily find it.

It helps me solve my customers complaint as I was able to communicate with them using Freshchat. I was able to reach them through their social media with the help of Freshchat. Also, I was able to look for appropriate tagging easily and it is convenient to use. User friendly I must say.