Freshchat Reviews & Product Details

Freshchat is the easiest platform to interact with customers' queries and concerns on a real-time basis, solving customers' doubts about the services we offer.

Sometimes the loading time of Freshchat will be a bit longer due to which it gets delayed to respond to the customers' queries or concerns. Also, the chat assignment will be a bit delayed if the intelliassign will be on.

Using Freshchat we are able to handle the customer's concerns on a real-time basis and respond to them with the issue they are facing during the trip where we are providing drivers.

Frinedly Tool to work on ticketing Process, Good Infrastructure well designed

Nothing to mention on the same.Thank you

Ticketing Flow was good it helps me to learn the things in easy way

Easy to navigate, simple layout, user-friendly

The fact that I need to click on the photos one by one instead of clicking one and the rest is automatically downloaded for me to view. Lagging, too.

Easy to review past conversations when investigating a case.

Quick & easy to use, user friendly can be recommended to others

NA it is awesome. But we should get frequent updates

It is used for solving customer queries

Most easy and friendly interface even get more option to check the analytics of the agent and track all the records of agents and customer interaction of chats.

There were no negative point of the freshchat as it allows you to track all the possibility interaction with the customer and agents performance but have to make more smooth as sometime it keeps lag.

Easy way to interact with customers with one click and easy to reply with the / command so we can easily response to customer in the timely manner being on the multiple chats.

The best tool for customer interactions. They also have a 24/7 support. You can also share new feature requirements with them to customize or ease your experience.

Nothing. So far - the best CRM I've used.

It helps us connect with customers directly. Customer chat through our app which is directly linked with Freshchat.

This tool is easy to use and helps us help our valued customers :)

Nothing to be honest, when the system was built for our business we were consulted to give it a personalised touch.

Its an integrated system that enables our Digital Care team to assist the customer seamlessly.

Freshchat allows businesses to engage with their customers across various channels, including website chat, mobile app, social media, and email. This enables businesses to provide a seamless customer experience and respond to inquiries from different platforms.

Some users have found Freshchat to be a bit complex, especially for smaller businesses with limited resources or technical expertise. The extensive features and customization options available in Freshchat may require a learning curve or dedicated resources to set up and manage effectively.

Freshchat helps businesses effectively manage customer communication across multiple channels. It provides a centralized platform to handle inquiries, support requests, and conversations from various sources, such as website chat, social media, email, and mobile apps. This streamlines the communication process, prevents messages from falling through the cracks, and ensures a consistent customer experience.

ace of use and granular configurations and filtering the tickets

Initial user education and one-time setup is as usual a big challenge for any product.

Seamless customer service management across all channels

Easy navigation, wherein we can search for options on implementation and round the clock availability of support team

Restrictions, have to rely on Meta for proactive reach out

Blocking Spam user, template approval form Meta instead of Freshchat

That messages from various channels can all come into one place and be responded fromcentral place

nothing really just that same client can send multiple messages at the same time

Urgent requests from clients are addressed in an instant, and this helps in service delivery and customer experience

Convenience of reports BOT feasibility Communication whatsapp messages

Integrations are difficult For different logs need to reach to admin team everytime

Chat with the customer Live experience

Simplicity, ease of use, 100% uptime, quick customer resolution

Their Bots onboarding team has to improve their technical skills and problem-understanding.

Freshchat has helped us improve Jumkey.com conversion rate by 0.5% Worth mentioning more than 50% of our website conversions are happening in Freshchat with live agents. Our agents love Freshchat system.

Quick Response and excellent customer service experience.

Some of the issues take too long to be solved sometimes.

It has helped a lot to gain new customers for our business with easy and quick chatbox.

It's easy to set up and they have a free version to use for your organization.

The free version doesn't let you connect to your helpdesk. You would need to duplicate your articles in the Freshdesk and in Freshchat.

We use Grasshopper for phone calls. Grasshopper charges extra for texting capability. With Freshchat, customers can text message us without incurring an additional cost.

It's super simple and super easy to use. Their customer support is always available for help for any queries.

Some additional features may come difficult to set up, however it doesn't take much effor once you contact their support for help!

We are using Freshchat for a live time conversations with our clients. It is beneficial for us to keep in touch with our clients since without this they will not receive the assistance needed.

Beneficial support desk that is very knowledgeable and can fully assist with any queries raised.

Raising tickets and getting different responses depending on the agent dealing with the query.

How to build the chat bots and how to to test changed within Code pen

Easy integration, can add social media messages and also whatsapp

Instagram cannot be added and multiple shopify stores as well

It helps companies deal with their customers through Omni channel solutions

flow of work is good , and handling chats and calls are very easy

Sever issue minor but rest of all is amazing

handling chats and calling system is amazing

One of the best software I have never used it before and also it work very perfect and amazing I think it shud be for all

Many updates of fc so please stop it that henece

some time it won,t get calls from Fresh chat