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Email marketing and beyond. Grow your lists, nurture your subscribers, and convert them into customers.
by GetResponse
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GetResponse Reviews & Product Details

GetResponse Overview
What is GetResponse?

GetResponse is a reliable email marketing software with marketing automation capabilities that can deliver tailored marketing experiences, engage customers, and boost sales through its extensive selection of features. A recent addition to the platform includes web push notifications and an email chat function. Improved automation workflows and SMS marketing features make it a preferred software for users.
Best known for being a platform that provides comprehensive marketing tools for small businesses, bloggers, and marketing agencies, GetResponse is a cloud-based software that simplifies communication with your core audience. GetResponse primary feature is an email creator that allows users to create professionally designed emails for mass sending through its selection of templates. The platform can build marketing automation workflows based on data and behavior ensuring personalized marketing experiences, better-engaged customers, and higher sales.

Company GetResponse
Year founded 1998
Company size 201-500 employees
Headquarters Gdansk, Pomeranian Voivodeship, Poland
Social Media
GetResponse Categories on Findstack
GetResponse Product Details
Small Business
Mid Market
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
GetResponse Pros and Cons
  • List building and list automation options available
  • GetResponse offers good templates
  • Easy-to-use design and spam testing
  • Supports powerful lead generation features best for eCommerce sites and webinar promotions
  • Lets users monitor Google, Facebook, and Instagram from the GetResponse account
  • Some of the landing pages don’t work great on mobile devices
  • The drag-and-drop feature could use some tweaks
  • The deliverability rate needs improvement
  • Basic plan doesn’t offer webinar features
  • Phone support is available only for the custom paid price plan
GetResponse Awards
Findstack 2024 General Badge
GetResponse Features
Building and Personalizing Emails
Sending Outbound Emails
Manage Email Deliverability
Automated Email Responses
A/B Testing
Basic Reporting
Landing Pages and Forms
Mobile Optimized
Marketing Lead Database
Lead Scoring and Grading
Data Quality Management
Lead Nurturing
Dynamic Content
Web Analytics
GetResponse Media
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GetResponse Screenshots
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: May 23, 2024
GetResponse logo
678 GetResponse Reviews
4.2 out of 5
Small Business (50 or fewer emp.)
May 30, 2017
Overall Rating:
Verified Reviewer
What do you like best about GetResponse?

It is ok honestly it is lacking in a lot of areas for my business and so i used something eles intirely

What do you dislike about GetResponse?

I just has list managements and that is it.

What problems is GetResponse solving and how is that benefiting you?

none it didint solve any/.

Small Business (50 or fewer emp.)
Mar 02, 2017
Overall Rating:
Verified Reviewer
"Watch your contact list"
What do you like best about GetResponse?

I find the platform very easy to navigate, and the email builder is one of the better ones.

What do you dislike about GetResponse?

We called multiple about our contact form on the website getting "spammed" with generated email address. Some times we could see that around 100 accounts per minute registering with random numbers and letters as the name. We thought we had the problem fixed with support team only to discover that the billing team was not willing to credit our account for the list extension fee.

What problems is GetResponse solving and how is that benefiting you?

We were looking for a replacement email newsletter solution when our old provider was bought and the service shut down.

Small Business (50 or fewer emp.)
Jan 20, 2016
Overall Rating:
Verified Reviewer
"Terrible customer service, clunky interface"
What do you like best about GetResponse?

Not much. I'm soon leaving for Constant Contact. For the sake of contributing something, I'll say that the drag-n-drop feature is decent, when it works. The HTML bunches into one unintelligible blob, so unless I build it from scratch to begin with, there's no hope of making minor tweaks or edits. Also, using the HTML editor breaks the drag-n-drop feature, so it's hopeless anyway.

What do you dislike about GetResponse?

The customer service (both phone and chat) - baffled representatives who have no idea how to fix my problems or interface, not particularly friendly, and typically ending our conversation with "Sorry I can't help you - Is there anything else I can do for you?" ...No. Also, fix your GUI.

What problems is GetResponse solving and how is that benefiting you?

I'm in commercial real estate. I have a constantly changing property list that has never, ever looked even halfway decent and constantly breaks with GR's dated, clunky GUI.

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