HubSpot Service Hub Reviews & Product Details

Not only are we able to store client data in one place, but we are also able to integrate HubSpot with several other systems to generate dashboards and reports that help us to level up our client experience.

Not being able to setup Out of Office emails for Pipelines when we are away over the weekend.

We have multiple departments that need access to client info, having everything in 1 place and setting up permissions on who can see what information is excellent. We can have all team members view the needed info without sacrificing the security of sensitive information.

We mostly use it for payroll tickets. The inbox and the fact that we can house all of our Operations in Hubspot is awesome.

There is not anything I dislike other than sometimes it runs a little slow

Any issues we produce to our rep, slowness, adding radio buttons to make it easier to manage the system.

I absolutely love using Hubsport Service Hub as it keeps all of our company's important customer/marketing/survey information in one place. It is very user friendly (I learnt how to use it within a week or so) and helps me keep track of the various contacts we have within the organisation.

There are very few downsides, but if I were to be picky, I would say I dislike that I can't seem to add more than one contact within the same organisation at once.

It solves the problem of not knowing if another person from the organisation has contacted a client about a particular topic. This stops us from doubling up and potentially upsetting our clients.

Customers are the reason companies stay in business so being able to use the service hub to keep a completely transparency customer experience from marketing through service is such a valuable asset.

I wish there were more options for being make to define SLA's. Not being able to use calculated properties on tickets really holds service hub back from its full potential.

A transparent customer experience and the ability to manage the data that is being collected from the time a customer converts through the trends in product issues they experience

The ability to see the all coummincation of a student's account in one spot.

Using tickets views can be overwhelming.

Hubspot has help us manange out coummincations to our Scholars better. Tracking engagement is easyer.

Our person was attentive, and helpful, and provided the guidance we needed to start implementing a process that can work for our team. They provided detailed instructions and took time to explain anything we didn't understand promptly and with ease.

As of right now, I don't have any dissatisfaction with HubSpot Service Hub. They have done such an excellent job solving my issues and even provided a plethora of information to help me and my team.

We wanted to incorporate automation that can help us not miss any inquiries who come in and want to work with us. The automation and workflows help us focus on the relationship with the customer rather than the housekeeping details.

HubSpot is intuitive and easy to use to keep all customer information organized all in one userfriendly place.

I wish the live chat and other alerts were louder.

It is solving so many issues for our department by keeping things more organized and easily accessable to data and notes.

I like the availability of dash boards to monitor the results of work done by individuals and overall. It also has interconnectivity with diferent software like Aloware, Slack and more to make company integration more successful. The ability to add tickets and add diferent information from many areas of the site is amazing. It has very simple to use menus and all kinds of easy to use reports. I also like the fact that you can set diferent user levels.

It sometimes takes a long time for information to be processed from Hubspot into other apps. Although some of the dashboards are nice to use they are still sometime to laggy to load.

We use hubspot for Ticket management and resolution. We get daily and monthly statistics and reports, and dashboards are really simple to use. Recommended for people wanting to share more information within a small or medium size business. It provides easy information management and sharing so that everyone on the site have all they need to get the job done. The shared inbox also provides easy connectivity within email to be able to respond to customers at a fast pace and be able to keep everyone on the wire. The Contacts management feature is also very responsive and easy to use. It helps people get all the information for users connected to the plattform and how to contact customers with ease of use.

The conversations inbox, customer ticketing system, and feedback surveys all help to keep things organized and on track.

Having to purcahse more seats when you have a larger team so everything is located in one platform. Would be great when you purcahse the platform you were not limited to a number of seats.

Making sure our customers are taken care of and it is follow through from beinging to end. Including followups.

Its easy for mailing, extracting report, feed back and more accurately the notes and tasks to follow up is fantastic

The mail doesnt provide a "Draft and Table" creation, which dissapoints me

email distingushing and tracking