Intercom Reviews & Product Details

Intercom is easy to navigate.When using Intercom, it is uncomplicated to investigate as the history of the case will be shown once you press "ctrl+ shift+ E". It's also easy to distinguish the chat and email due to the icons.

There's nothing much to dislike in Intercom but I believe that there is a room for improvement. Sometimes the tool has an issue, it does not work and it takes time to load.

Intercom helps us filter the cases we are receiving. It has an option where we can transfer the case to the designated team who handles a specific type of concern.

What I like the most about Intercom is that it gives us a lot of opportunities to make our interactions easy; we can leave notes exactly on the conversation to allow a few people to see and collaborate for a better solution before responding. We also love the way how intercom keeps everything in good record so we can easily go back and look for the conversations needed for our references.

I have nothing wrong to say about this app, in fact it is great to have this experience with the app and it made our work easier and convenient. I wish we could have a better way to check all the contact history of whose agent handled the case before.

It solved our concern with regards to the templates and Macros, we are able to properly automate the emails we are sending and schedule the response needed for our consumers.

The setup guide of Intercom is excellent and I love the simplicity of the interface where everything is in one place. It's amazing how you can talk to both your peers and customers at the same time. One feature that I like is how the enter key is not active to avoid unwanted message to be sent accidentally.

The only minor issue I have with Intercom is that sometimes, my chat will end when I press a certain key combination, of which I am not sure what it is. But it's great that you can immediately reopen the chat conversation. Other than that, I am currently unable to come up with any downsides to using Intercom.

Our team can more easily manage our queues because of the visibility it provides. While being straightforward, the chatbots are efficient at responding to customers' general questions. All team members can also see conversations and collaborate easily thanks to transparency.

The Intercom is very helpful because we can easily communicate with other people if we have concerns or need to inform them about a specific matter. Also, I like that we can monitor real-time all the chats and we can easily assign and unassign it on the specific person.

Intercom is very hard to use when you use it for the first time, It's not user-friendly at all. And it may lead to some confusion for us. Maybe, it's better we can remove unnecessary things.

By using Intercom, It helps us to confirm some details and information that we need with other people. Also, it's very convenient to use for communicating with other people.

Easy to use. Easy to navigate very user friendly. Can be open it into multiple tabs.

Too much filter can be overwhelming sometimes

It makes our daily task easier such as comunication with the customers

Intercom is very user friendly you can easily switch the channel you would like to use between email and chat. You can also see the rating right away. Unlike other chat platform, it will take a while to be able to see the ratings.

For me, I think the feature that needs to improve with the intercom is to have the ability to change the channel because what I noticed is that, when the customer responded via email, we can no longer respond via chat even though they initially reached out via chat.

Customers have the option to send an email, or chat with us using one thread only which helps us to see previous conversation easily and we can assist the customer where the previous agent left off.

It is so organized. All of my accomplised task are easily tracked down. Also It is very user-friendly to navigate. Having an inbox also allows me to manage easy.

I can't think of anything else because it is designed so easily to navigate and it is not so intimidating to use.

Being able to solve our customers' concerns over this platform is so beneficial since I can multitask such as call the guest and the same same time chatting with other guest.

It's my first time using Intercom in my current company and what I like the most is, you can navigate this tool easily, and you are able to use both chat and email in just one place.

I don't see any other downside while using the intercom, aside from creating some Macro (Spiel). When an update happened last year, the ability to create a personalized macro was removed and I am not sure if that was being taken out by our company or the Intercom itself.

Intercom is the tool we use to communicate with our clients, and it is very easy to provide them with the support they need as we can navigate email and chats in one place.

What I love about Intercom is we have a visibility to all of the chats and emails. This way our team can work together and can follow up any pending emails. All emails is visible to our team so we won't need to wait for other staff to come from their off just to follow up an email or chat.

Well, maybe we can have an option to snooze a case to certain channel without reassigning it to others. I find it hard to snooze a case to a certain channel when all of my colleagues are active as it will just end up on their bucket.

It helps ou team to follow up a pending case whenever the other staff is not available. The software allows the team to have a visibility to all the upcoming emails and chats. As well as the previous cases we have handled.

I have been using Intercom for more than a year and excellence to everyone who started this tool to make people's lives easier. Easy to navigate, very user-friendly that even people who use this for the first time will not have a difficult time navigating everything. No need for a specific training. Terrific tool!

I just had a bit of a strenous time finding where to add another email address where I can forward an email. This feedback is for the latest version of Intercom. But over time, I was able to find where I can do such.

Intercom solves the clutter by categorzing which one should be in the email section and which one should be in the chat section automatically. Very efficient! Very systematic!