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Mailshake Sales Engagement Software logo
Mailshake
Email Outreach Simplified
4.7

( 252 )

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Mailshake Reviews: 4.7/5 — Highly Rated

Mailshake Overview
What is Mailshake?

Milkshake is an email outreach platform used by sales teams to craft and send personalized cold emails at scale. The platform features numerous email templates and gives users access to automated follow-ups, as well as analytics that delivers comprehensive performance analytics.

Company Mailshake LLC
Year founded 2016
Company size 11-50 employees
Headquarters Austin, Texas, United States
Social Media
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Mailshake Product Details
Capabilities
API
Segment
Small Business
Mid Market
Deployment Cloud / SaaS / Web-Based
Training Documentation
Languages English
Mailshake Features
A/B or variant testing (e.g., subject lines, content)
A/B Testing
A/B testing of outreach / messaging
Account / sender management (multi-account)
Account warm-up features
AI assist in copywriting/personality of outreach
AI-powered personalization / message generation
AI voice / voicemail automation
Analytics and Reporting
Analytics / Reporting dashboards
Appointment Scheduling
Automated Dialing
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Mailshake Screenshots
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Last updated: September 04, 2026
Mailshake Sales Engagement Software logo
252 Mailshake Reviews
4.7 out of 5
Small Business (50 or fewer emp.)
Dec 12, 2017
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Great product -- especially for blogger outreach"
What do you like best about Mailshake?

The platform is extremely intuitive and easy to "figure out"

What do you dislike about Mailshake?

Haven't found anything I dislike yet. I have found the system extremely easy to use and very effective.

What problems is Mailshake solving and how is that benefiting you?

I am using Mailshake for clients who either need bloggers to blog about their product or who need guest bloggers for their own blogs

Small Business (50 or fewer emp.)
Jul 28, 2017
 Source
Overall Rating:
4.5
Aman c. avatar
Aman C.
Digital Marketing Specialist
Share
"best for cold outreach "
What do you like best about Mailshake?

Mailshake uses our google accounts for sending the emails which is the best feature of the tool. Its advanced autoresponder gives the ease to schedule 3-4 or 5 follow ups in a single campaign. Recently they had added new email templates and more advanced features to launch a successful campaign. with its analytics, you can put your eye on every small fluctuation in your campaigns.

What do you dislike about Mailshake?

As there is nothing much to dislike, but sometimes your campaign automatically paused. most of the time its very time consuming to validate the whole configurations to restart the campaigns. apart from this issue rest is fantastic.

What problems is Mailshake solving and how is that benefiting you?

the biggest problem with cold outreach is getting the response on your email but with follow-up schedule of Mailshake make the cold outreach easy.

Small Business (50 or fewer emp.)
Oct 27, 2023
 Source
Overall Rating:
4.0
MS
Monica S.
Founder
Share
"Great company"
What do you like best about Mailshake?

Customer service has been great. Love that we can target mass volumes

What do you dislike about Mailshake?

Do not like the cap of emails that we can send out.

What problems is Mailshake solving and how is that benefiting you?

Reaching mass amounts of clients

Mid Market (51-1000 emp.)
Aug 15, 2023
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Great User Friendly Email Outreach Platform"
What do you like best about Mailshake?

The UI is very user friendly and the mesurese that are in place to avoid any user errors are very welcomed.

What do you dislike about Mailshake?

Not having an option to export all prospects/sends at once, wish there was an option to sort prospects with no campgains (uploading lists directly into a campgain can cause a handful of prospects not to be added into that campgain/any campgain)

What problems is Mailshake solving and how is that benefiting you?

At the start of this year, the company started tossing around ideas on moving away from solely relying on the "old ways" of getting pitches/meetings with the hope we get more buisness. Mailshake has helped us in increasing pitches

Small Business (50 or fewer emp.)
Aug 01, 2023
 Source
Overall Rating:
4.0
ES
Ekta S.
Founder
Share
"Great way to automate email outreach and analyzing the results that we get from the outreach"
What do you like best about Mailshake?

- It's easy to use, intuitive, and effective for email outreach - Easily add our email template and automate the process around it - Helps understand the email conversion rate

What do you dislike about Mailshake?

A quality that Mailshake could add is they can provide video tutorials in the dashboard itself to make sure we use the tool more effectively to convert our cold leads

What problems is Mailshake solving and how is that benefiting you?

I majorly use it for my email outreach as an Outreach professional. It's helping to automate the process and work on several campaigns simultaneously. It helped me gain the understanding of what works and what doesn't works when it comes to outreach.

Small Business (50 or fewer emp.)
Mar 01, 2022
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Simple, user friendly and efficient :) Bravo!"
What do you like best about Mailshake?

Easy and quick to use, intuitive & user friendly, entirely personalizable, adjustable, efficient!

What do you dislike about Mailshake?

So far, nothing. We've been using it for almost one year now.

What problems is Mailshake solving and how is that benefiting you?

We mainly use it for re-engagement campaigns (old leads).

Mid Market (51-1000 emp.)
Feb 22, 2022
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Mailshake experience"
What do you like best about Mailshake?

The ability to send cold email to my prospects. And to be able to use different versions of emails and track the effectiveness.

What do you dislike about Mailshake?

I dont like that is a bit difficult to track by periods of times the different efforts. I need to do it manually instead of having a native analytics tool.

What problems is Mailshake solving and how is that benefiting you?

I can reach easily to a big amount of contacts with my message. And to have a high level analytics view.

Small Business (50 or fewer emp.)
Feb 21, 2022
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Mailshake Review"
What do you like best about Mailshake?

Mailshake is relatively easy to use. Most of its features are intuitive though some things are not clear at first glance, but so far I've been able to figure them out.

What do you dislike about Mailshake?

Occasionally the system generates a lot of errors, which appears to be something to do with the servers and the web browser. It frustrating when things don't seem to be loading or moving on to the next step

What problems is Mailshake solving and how is that benefiting you?

We're using Mailshake to send emails to a purchased opt-in list. We needed a solution that could provide high delivery and open rates, which we seem to be achieving.

Small Business (50 or fewer emp.)
Feb 17, 2022
 Source
Overall Rating:
4.0
JC
Joelle C.
Content Marketing Manager
Share
"Mailshake- Simplifying email automation once and for all."
What do you like best about Mailshake?

I like that Mailshake was relatively simple to understand, set up, and use. Previously working within Salesforce and Pardot email marketing funnels, I often dreaded the setup of our email campaigns. The process was long, rigorous, and honestly tiring. Mailshake, however, has made the complex, simple, and time-consuming effortless.

What do you dislike about Mailshake?

One thing that would set Mailshake above competitors would be if they partnered with some sort of tech company that gathers emails across organizations. If they had an integration like these, I wouldn't have to spend hours on SEMrush manually searching through emails or pay for another platform to find backlink outreach emails through. This is a huge selling point that could allow them to increase their bottom line, and add on a premium feature.

What problems is Mailshake solving and how is that benefiting you?

While I haven't used the platform recently because emails have become too challenging to find and gather, I originally setup it up to use for backlink outreach. It helped me reach hundreds of potential websites/content creators who I asked to partner with/see if they would consider adding a backlink to their blogs.

Small Business (50 or fewer emp.)
Feb 17, 2022
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"I haven't used any other Cold Email platforms, and this one has been super useful/helpful."
What do you like best about Mailshake?

Functionality, user-friendly, support gives prompt responses with in-depth answers.

What do you dislike about Mailshake?

I hate the reporting options for individual email campaigns. They are very limited in what I can select viewing, and it isn't very clear.

What problems is Mailshake solving and how is that benefiting you?

We use Mailshake for all of our clients/and our cold email campaigns. A few of our clients have even gotten their own accounts.

Small Business (50 or fewer emp.)
Jan 25, 2022
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Mailshake is great for set-it-and-forget email campaigns"
What do you like best about Mailshake?

I like that you can send follow up emails directly within the original email chain from the intial send

What do you dislike about Mailshake?

It's not ideal for large email campaigns when you are trying to reach larger lists

What problems is Mailshake solving and how is that benefiting you?

Mailshake seems to get better open and response rates compared to some of the other ESPs we use

Small Business (50 or fewer emp.)
Jan 25, 2022
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Extremely effective"
What do you like best about Mailshake?

Deliverability & usabilty make Mailshake an extremely easy tool to use.

What do you dislike about Mailshake?

I have not yet tried the 2.0 version, so I can't say I have anything good or bad to say regarding it.

What problems is Mailshake solving and how is that benefiting you?

Warm contact, email outreach for virtual events & webinars.

Small Business (50 or fewer emp.)
Jan 24, 2022
 Source
Overall Rating:
4.0
VI
Viktorija I.
Events Lead
Share
"Great first email marketing tool"
What do you like best about Mailshake?

Mailshake was my first professional email marketing tool. It was easy and quick to get accustomed to it. It's simplicity is what will make it accessable to any member of your team!

What do you dislike about Mailshake?

The limited functionality makes you repeat some extra steps when setting up the campaign. It depends on the individual use case, but I missed having contact lists directly on the tool.

What problems is Mailshake solving and how is that benefiting you?

I mostly used Mailshake to help distribute information across the community audience. It helped make it feel more like a personal email than a marketing campaign, and that's very valuable for relationships.

Mid Market (51-1000 emp.)
Jan 17, 2022
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"short review"
What do you like best about Mailshake?

I like the way how we can set the time of when to send the cold approach emails. I guess the best feature is to check how my prospects opened my link, opened my email

What do you dislike about Mailshake?

if we are able to check when exactly each of our emails has been sent it will be awesome. for example, I can't track my 3nd, 4th follow-up email when exact I sent it? I need to pull back to my calendar with very first email

What problems is Mailshake solving and how is that benefiting you?

generating leads, I think this tool has saved me a lot releasing myself on sending emails. and cold approach more people , I think it will also be a good tool on recruiting.

Enterprise (> 1000 emp.)
Jan 17, 2022
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Recommended for cold email campaigns"
What do you like best about Mailshake?

The application is well designed and easy to use.

What do you dislike about Mailshake?

There are features I would like that are specific to my needs.

What problems is Mailshake solving and how is that benefiting you?

Cold emailing and VOIP calling.

Small Business (50 or fewer emp.)
Jan 17, 2022
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"User Friendly"
What do you like best about Mailshake?

Cold emailing is not fun, but Mailshake makes it easy to create templates and campaigns that are self-sufficient. It's great to be able to just watch it happen without having to go in and manually send emails every day.

What do you dislike about Mailshake?

There have been some issues with sending emails since our company uses outlook and outlook doesn't like sending mass emails. We have had to limit our daily emails more than we thought. It would be great if Mailshake had a system that could help with that.

What problems is Mailshake solving and how is that benefiting you?

The ability to have prospects automatically marked as leads once a specific event happens (ie opening or responding to emails) is amazing. It has helped us save time by not contacting people that are not actually interested in our services.

Small Business (50 or fewer emp.)
Dec 30, 2021
 Source
Overall Rating:
4.0
SB
Sp B.
Manager Inside Sales
Share
"Great cold email tool for Small business."
What do you like best about Mailshake?

well the simplicity of the tool I would say. Its easy to create email campaigns, set up sequences, write fups, add custom personalized fields, upload scripts or even add contact list. It is extreamly easy to use.

What do you dislike about Mailshake?

It doesnt have a lot of features, like you can set up drip sequences, the data regarding email performance isn't always accurate, the other challenge is, it is bit expensive as you have to pay for each account you add.

What problems is Mailshake solving and how is that benefiting you?

We wanted a tool which would provide us easy way to schedule and send cold emails. The tool has helped save lot of human hours, the occurance of error is less and the time you want to send the emails is always accurate.

Enterprise (> 1000 emp.)
Dec 28, 2021
 Source
Overall Rating:
4.0
SP B. avatar
Sp B.
Associate Manager Account Based Marketing
Share
"Best Cold Emailing tool under $70/account"
What do you like best about Mailshake?

This tool is so well designed and built, you would be able to start using it within 30 minutes. For every alias you add, you can send/schedule campaigns, track results. You can multiple followups/sequences to a campaign as well.

What do you dislike about Mailshake?

The only thing I dislike is, it doesn't have added features like automated marketing emails, inbuilt appointment scheduling links, at times the total clicks it tells you in an email campaign has very wrong results (as it counts bot clicks as well)

What problems is Mailshake solving and how is that benefiting you?

We used to send manual emails in the past and it used to consume alot of time. With mailshake, we just create the emails, upload all the contact list and we are able to send emails to 300+ contacts in a click.

Small Business (50 or fewer emp.)
Dec 25, 2021
 Source
Overall Rating:
4.0
OG
Onur G.
Marketing Specialist
Share
"Fine for rookies, not enough for pros"
What do you like best about Mailshake?

You can personalize every email just before sending by one by. UI is really user-friendly and colorful. The tool supports multiple users and it has a report page for every user. If you looking a tool as a supervisor or etc. it may best email marketing tool for small teams

What do you dislike about Mailshake?

It has not many features like ai the first liner or personalize the campaign options. You cant change campaign options or add extra features like click or open trigger. It has terrible helping service.

What problems is Mailshake solving and how is that benefiting you?

sending each email to customers with manual is too hard and nearly impossible. MS is solving that problem with a bulk email system and let you personalize your every email just before you sent

Small Business (50 or fewer emp.)
Nov 28, 2021
 Source
Overall Rating:
4.0
Stephanie L. P. avatar
Stephanie L. P.
Head Of Outreach & Partnerships
Share
"Saved me a lot of time"
What do you like best about Mailshake?

I loved the reporting - it was really helpful to share with my team the open and click rates. It made cold outreach mail merges super easy.

What do you dislike about Mailshake?

My CRM tracks open rates, and since emails were sent through Mailshake, I was unable to see open rates in my CRM. So half of my email open rates were available in my CRM and half were available in Mailshake.

What problems is Mailshake solving and how is that benefiting you?

Automatic Followup! Having the custom campaigns saved me so much and helped me not drop the ball on following up with prospects, especially based on open and click rates.

Small Business (50 or fewer emp.)
Nov 18, 2021
 Source
Overall Rating:
4.0
YM
Yaroslav M.
Business Development Manager
Share
"Good tool for email outreach"
What do you like best about Mailshake?

It is relatively easy-to-use, and the stats that Mailshake provides are pretty impressive. You can see open rates of every particular email in the sequence which helps you maximize your conversion rates.

What do you dislike about Mailshake?

The design is quite outdated. Even the newer version of Maishake looks like it's from 2010s... Also there's no iOS application which is, in my opinion, a must-have nowadays.

What problems is Mailshake solving and how is that benefiting you?

Automatization of email outreach. It helps us generate a steady flow of new leads, so that our pipeline of projects is always full. Comprehensive analytics and charts.

Small Business (50 or fewer emp.)
Nov 16, 2021
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Awesome email outreach tool"
What do you like best about Mailshake?

Mailshake allows you to easily create complex email marketing campaigns in order to engage your audience. One of my favorite things about mailshake is how easy it is to upload large batches of contacts into the software. This allows me to easily target my audiences without hassle. Mailshake also allows a/b testing in order to fine-tune your marketing campaigns and get the best results. Overall mailshake offers high functionality, in a pretty simple and easy to use package.

What do you dislike about Mailshake?

Some of the tracking and statistics features of mailshake leave a little to be desired. It can be easy to be confused with this if you do not approach it with a clear plan, however the mailshake support team is always very helpful when any issues or confusion arise.

What problems is Mailshake solving and how is that benefiting you?

Mailshake allows me to reach out to large batches of contacts with targeted sequences in an easy to use and easy to manage way. Mailshake would be a helpful supplement to almost any sales team.

Small Business (50 or fewer emp.)
Nov 09, 2021
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Great for a multi-channel campaign"
What do you like best about Mailshake?

I love that it integrates with my Pipedrive and many other softwares. Also easy to use.

What do you dislike about Mailshake?

I wish it had some additional features other similar companies have.

What problems is Mailshake solving and how is that benefiting you?

We are solving the lack of responses in the LinkedIn inbox with new connections.

Small Business (50 or fewer emp.)
Jul 01, 2021
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Simplest email marketing platforms out there!"
What do you like best about Mailshake?

1. Simple UI and UX 2. Easy to use features 3. Reporting and Analytics 4. Personalization of email templates 5. Generic emails and repeated prospects notification

What do you dislike about Mailshake?

1. Should be able to track performance of individual lists in a campaign

What problems is Mailshake solving and how is that benefiting you?

We're using Mailshake primarily for our email outreach efforts for link building and it's been immensely helpful and easy to use

Enterprise (> 1000 emp.)
Jul 29, 2019
 Source
Overall Rating:
4.0
EF
Esteban F.
Developer
Share
"Un núcleo esencial en nuestros planes de ventas y marketing."
What do you like best about Mailshake?

Integraciones sencillas y Zapier, son un cambio absoluto del juego. Además, solo necesitábamos un correo electrónico de texto sin formato y preferimos hacer una campaña de goteo. Me encanta el hecho de que puedo usar fácilmente el viejo archivo csv, combinarlo con su interfaz fácil de usar y luego incorporarlo. Los datos en nuestro CRM no he encontrado una falla todavía

What do you dislike about Mailshake?

No puedo pensar en nada por ahora basado en el propósito específico de uso que buscamos lograr. Esto realmente no es una plataforma súper robusta El precio es un poco elevado, especialmente para las empresas de nueva creación El precio es un poco elevado, especialmente para las empresas de nueva creación

What problems is Mailshake solving and how is that benefiting you?

Tiempo Debido a que uno del equipo saltará y lo ayudará a tener éxito Con la personalización disponible, puedo segmentar aún más mis objetivos y crear mini campañas que les hablen directamente. Lo usamos para clientes actuales, ya que es FÁCIL personalizar nuestros mensajes para clientes con esto: todo el texto es todo lo que necesitamos.

Small Business (50 or fewer emp.)
Jul 01, 2019
 Source
Overall Rating:
4.0
Jean P. avatar
Jean P.
E Learning Curriculum Designer | Course Design | Online Courses
Share
"Better than the other email platform that starts with 'Mail' :p"
What do you like best about Mailshake?

Not provided

What do you dislike about Mailshake?

Not provided

What problems is Mailshake solving and how is that benefiting you?

Not provided

Small Business (50 or fewer emp.)
Apr 29, 2019
 Source
Overall Rating:
4.0
DM
David M.
Marketing Director
Share
"Solid, inexpensive email outreach"
What do you like best about Mailshake?

Mailshake's email editor makes it fairly simple to get emails out for outreach. We've used it extensively for influencer outreach & backlinks and we've always been pleased with the simplicity to get a campaign out.

What do you dislike about Mailshake?

Mailshake limits you to using gmail accounts. You can set up an alias, but the ultimate email needs to be funneled through a G-Suite account. Would be nice to have alternatives.

What problems is Mailshake solving and how is that benefiting you?

Outreach to bulk influencers/media sites for backlinks or promotions has been a fairly manual process. Mailshake helped automate this outreach so we can focus only on the people that interact with initial outreach efforts.

Small Business (50 or fewer emp.)
Mar 29, 2018
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Great simple tool for outreach"
What do you like best about Mailshake?

Super simple interface. Really easy to create and manage email campaigns. Great statistics

What do you dislike about Mailshake?

Not all replies are aways picked up. Stats refreshing can be a bit faster

What problems is Mailshake solving and how is that benefiting you?

Handling email outreach to cold leads.

Mid Market (51-1000 emp.)
Dec 08, 2017
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Easy to use and effective if utilized properly"
What do you like best about Mailshake?

How easy it is to upload emails and send them with a personal touch.

What do you dislike about Mailshake?

It can be limited sometimes and customer services is very slow

What problems is Mailshake solving and how is that benefiting you?

Being able to send lots of messages at once.

Small Business (50 or fewer emp.)
Feb 24, 2022
 Source
Overall Rating:
3.5
JM
Jake M.
Account Executive
Share
"Mailshake was easy to use, not sure how effective it was for us"
What do you like best about Mailshake?

I love the ability the dump all of your contacts into the system and they can verify them for you. Setting up follow-ups/drips was very easy as well. I haven't used anything else so I'm not sure how it does compete with other email marketing softwares.

What do you dislike about Mailshake?

The look of the emails themselves. It's also not easy to add attachments/images to the campaigns.

What problems is Mailshake solving and how is that benefiting you?

Email marketing violations. it allows you to spread out the sending of your emails so you don't get on Google's naughty list.