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Mailshake
Email Outreach Simplified
4.7
(252)
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Mailshake Reviews & Product Details

Mailshake Overview
What is Mailshake?

Milkshake is an email outreach platform used by sales teams to craft and send personalized cold emails at scale. The platform features numerous email templates and gives users access to automated follow-ups, as well as analytics that delivers comprehensive performance analytics.

Company Mailshake LLC
Year founded 2016
Company size 11-50 employees
Headquarters Austin, Texas, United States
Social Media
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Mailshake Product Details
Capabilities
API
Segment
Small Business
Mid Market
Deployment Cloud / SaaS / Web-Based
Training Documentation
Languages English
Mailshake Features
A/B Testing
Analytics and Reporting
Appointment Scheduling
Automated Dialing
CRM Integration
Calendar Integration
Call Recording
Contact Management
Customizable Templates
Customizable Workflows
Data Import/Export
Document Management
Email Templates
Email Tracking
Follow-up Reminders
Lead Management
Lead Scoring
Live Chat
Mobile Access
Multi-channel Communication
Performance Metrics
Pipeline Management
Role-Based Permissions
Sales Cadence
Sales Coaching
Sales Forecasting
Social Media Integration
Task Automation
Team Collaboration
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: March 16, 2025
Mailshake Logo
252 Mailshake Reviews
4.7 out of 5
Mid Market (51-1000 emp.)
Dec 14, 2023
 Source
Overall Rating:
4.5
CJ
Costikyan J.
Founder
Share
"Automation is a big time saver"
What do you like best about Mailshake?

The ability to create a custom automation. The customer support to help set-up the initial campaign was also excellent.

What do you dislike about Mailshake?

I would like the customization of email campaigns to be a bit easier. It would be nice not to have to scroll through all the names.

What problems is Mailshake solving and how is that benefiting you?

Automation of follow up

Mid Market (51-1000 emp.)
Sep 05, 2023
 Source
Overall Rating:
4.5
HJ
Hatim J.
Digital Marketer
Share
"Mailshake Review"
What do you like best about Mailshake?

User-friendly interface Very simple and easy-to-use Awesome analysis reports Resend email option

What do you dislike about Mailshake?

No drip feature available Sufficient filters are not available under its Data finder tool

What problems is Mailshake solving and how is that benefiting you?

Mailshake is a wonderful tool that has made it easy for me to send cold email campaigns. The tool is very user-friendly and easy-to-use. Also, reports generated are easy to analyse.

Small Business (50 or fewer emp.)
Apr 20, 2023
 Source
Overall Rating:
4.5
Beth R. avatar
Beth R.
Instructional Designer & Virtual Facilitator
Share
"A proud user for years!"
What do you like best about Mailshake?

Cold outreach can be very annoying. This tool helped me love cold emailing because it saved me so much time and energy from sending emails individually. It also makes tracking my performance much easier.

What do you dislike about Mailshake?

The UX has become less easy overtime. A lot of changes to the platform that I believe aren't needed.

What problems is Mailshake solving and how is that benefiting you?

It helps me create email campaigns and follow-ups for hundreds of prospects and track my performance. I like that I can also personalize emails for each prospect if needed.

Small Business (50 or fewer emp.)
Mar 29, 2023
 Source
Overall Rating:
4.5
DS
Daniel S.
Founder
Share
"Mailshake + Zapier + SalesForce integration"
What do you like best about Mailshake?

1) The ease of use of the product. Of all the mail sequencing products, this one is the easiest and most intuitive 2) The ability to have a prospect in more than one sequence at the same time 3) They recommend changes to email content to increase deliverability 4) Support: you get great support from them. I had a zapier+Mailshake integration issue and they resolved it and followed up to make sure I was happy with the fix.

What do you dislike about Mailshake?

Mailshake does not allow you to have a free admin account to manage your users. You have to either sign up for a paid account, or you have to use the email address of one of your users which isn't the best solution. This is not a show-stopper but something to be aware of, especially since other solutions do over you an admin seat.

What problems is Mailshake solving and how is that benefiting you?

Automation of email sequences so that sales reps do not have to manually create emails or remember to send a follow-up email if the prospect did not respond to the first email

Small Business (50 or fewer emp.)
Mar 22, 2023
 Source
Overall Rating:
4.5
John P. avatar
John P.
Director Of Hr Executive Search
Share
"Email marketing campaign"
What do you like best about Mailshake?

Intuitive and easy to use with minimal hassle. Good onboarding procedures with the company and frequent check ins to ensure your using it optimally. Happy with the service overall.

What do you dislike about Mailshake?

Nothing yet to complain about, this was the best out of several competitors we looked at.

What problems is Mailshake solving and how is that benefiting you?

Helping us scale our email marketing campaign to new prospects as well as nurture campaigns.

Small Business (50 or fewer emp.)
Feb 20, 2023
 Source
Overall Rating:
4.5
BW
Brandon W.
Founder
Share
"Very good email outreach tool"
What do you like best about Mailshake?

* Easy to set up * Has an email list cleaning tool built into the product * Stats are straight forward and all that you need to run a successful email campaign * Easy to export contacts so you can import into another program if needed.

What do you dislike about Mailshake?

* Price is on the higher side * While the stats are good, they could be better with type of device etc. This is more of a nice to have and I'm adding it mainly because this review site makes me type a minium and I don't have too many negative things to say.

What problems is Mailshake solving and how is that benefiting you?

It does what it sets out to do, it allows me to send emails from my email account vs sending in a broadcast. This saves a TON of time vs. having to send hundreds of emails a day manually.

Mid Market (51-1000 emp.)
Feb 06, 2023
 Source
Overall Rating:
4.5
SA
Shubham A.
Founder
Share
"Good investment"
What do you like best about Mailshake?

Mailshake is good investmet, you can make smooth your daily email activity. I most like customization part in Mailshake.

What do you dislike about Mailshake?

Not any dislike, but if Mailshake team can buld a customization time zone in every email cambaigina that would be good.

What problems is Mailshake solving and how is that benefiting you?

Mailshake solving the manual work proces, when i start using my work become very easy.

Small Business (50 or fewer emp.)
Feb 23, 2022
 Source
Overall Rating:
4.5
Kiana N. avatar
Kiana N.
Founder
Share
"Great tool to boost sales goals"
What do you like best about Mailshake?

Being able to construct multiple email campaigns and run them from various accounts. Great reporting features as well. I like the schedule view and being able to track and manage leads in the software.

What do you dislike about Mailshake?

There is a feature that lets you know if recipients are in another campaign which is great! However, even when I archive past campaigns, that feature will still flag if recipients have been in a previous campaign. Normally, if I archive a campaign it's because its been completed a while ago so I do not mind having the same recipients in my new campaigns. A workaround for this is to delete old campaigns, but I prefer saving them so all my data is stored in one place!

What problems is Mailshake solving and how is that benefiting you?

Mass cold sales outreach. Mailshake is a huge contributor to our overall sales growth. It saves us time.

Small Business (50 or fewer emp.)
Feb 22, 2022
 Source
Overall Rating:
4.5
JW
John W.
Business Owner/Managing Member
Share
"Use Mailshake when its cold outreach and you just gotta connect with them"
What do you like best about Mailshake?

What I like about Mailshake is that it is an easy to use SaaS platform designed explicitly for cold email outreach, and I can develop and launch my email campaigns with ease knowing that it will reach my intended contacts, gives me the analytics that makes sense, and helps to ensure a great ROI on my time and efforts

What do you dislike about Mailshake?

Maybe not a dislike, but I haven't yet figured out how to integrate the results from my Mailshake campaigns into my other main business CRM when they become a warm lead and a prospect that I want to stay in contact with through our ongoing messaging.

What problems is Mailshake solving and how is that benefiting you?

The problem that Mailshake helps me solve is how to contact and connect with prospects with cold email so that the connection request is genuine and it is received, by the recipient, converts well and minimizes the amount of opt-outs I may get

Small Business (50 or fewer emp.)
Jan 21, 2022
 Source
Overall Rating:
4.5
JS
Jared S.
Owner
Share
"If you are looking for the best mail outreach tool, congrats, you have just found it!"
What do you like best about Mailshake?

Mailshake provides the tools I need to manage cold outreach at scale, while still making sure that my campaigns are of the highest quality and fully tracked.

What do you dislike about Mailshake?

There were a few things, but the latest updates have filled those gaps, so honestly, I have nothing to complain about lol.

What problems is Mailshake solving and how is that benefiting you?

As a solo business owner, it is difficult to find time for sales while working "in the trenches", but Mailshake allows me to keep new leads trickling in.

Small Business (50 or fewer emp.)
Jan 18, 2022
 Source
Overall Rating:
4.5
JM
James M.
Consultant
Share
"Simple and works great."
What do you like best about Mailshake?

It is just easy, and intuitive to set up.

What do you dislike about Mailshake?

Not being able to automate and utilize time when people are likely to engage.

What problems is Mailshake solving and how is that benefiting you?

Informative emails to large groups. Again easy.

Small Business (50 or fewer emp.)
Nov 11, 2021
 Source
Overall Rating:
4.5
VO
Victor O.
Senior Business Analyst
Share
"Smart platform"
What do you like best about Mailshake?

Mailshake platform will relieve you of many recurring tasks and focus on what is important. The automation is smart.

What do you dislike about Mailshake?

There is nothing I dislike about Mailshake, does the needful

What problems is Mailshake solving and how is that benefiting you?

Email marketing automation

Small Business (50 or fewer emp.)
Nov 01, 2021
 Source
Overall Rating:
4.5
LH
Luke H.
Marketing Manager
Share
"Mailshake is a great outreach tool"
What do you like best about Mailshake?

I love the ability to create customized outreach sequences that allows for dynamic fields to help personalize the emails. We've used Mailshake for many broken link-building campaigns and to promote new content. It's a very effective outreach tool.

What do you dislike about Mailshake?

Some built-in personalization tool in the system to assist you with personalizing the emails would be significant.

What problems is Mailshake solving and how is that benefiting you?

We've solved our outreach-at-scale issue and have built A LOT of links through Mailshake.

Small Business (50 or fewer emp.)
Jun 28, 2021
 Source
Overall Rating:
4.5
Gamidu W. avatar
Gamidu W.
Accounting Bookkeeper
Share
"Best tool for cold calling emails!"
What do you like best about Mailshake?

Features to automate email sequences and lead catcher are great.

What do you dislike about Mailshake?

They can provide more options to find new prospects compared to its competitors.

What problems is Mailshake solving and how is that benefiting you?

We use Mailshake to reach out to new prospects via email. Basically, cold calling emails.

Small Business (50 or fewer emp.)
Jun 14, 2021
 Source
Overall Rating:
4.5
JP
Jakob P.
Ceo
Share
"Cold Email King loves Mailshake"
What do you like best about Mailshake?

Very easy and simple to use A lot of beneficial features Perfect for outreach campaigns

What do you dislike about Mailshake?

I'd say the dashboard can get a little bit overwhelming to look at when you're starting out but besides that, I have 0 complaints.

What problems is Mailshake solving and how is that benefiting you?

Cold email outreach, simple campaign setups.

Small Business (50 or fewer emp.)
Apr 07, 2021
 Source
Overall Rating:
4.5
HV
Hellen V.
Founder
Share
"A warmer touch to cold outreach"
What do you like best about Mailshake?

As far as the tool goes, the ability to personalize emails individually with a template as a starting point. I do have to mention their incredible Support and Success teams, though - really love how quick to action and helpful they are.

What do you dislike about Mailshake?

I experienced a minor bug with their sequences - it did not send for a few days even after being toggled as active. I don't know how often this happens to other users, but it was a mild inconvenience.

What problems is Mailshake solving and how is that benefiting you?

I am making cold emailing more personalized and therefore personable - sending manual emails was a nightmare, but so was sending automated emails with no human touch. Mailshake provides me with a solution that has the best of both approaches.

Small Business (50 or fewer emp.)
Apr 03, 2021
 Source
Overall Rating:
4.5
JL
Johnny L.
Ceo
Share
"Easiest cold email solution out there. Just works."
What do you like best about Mailshake?

Ease of use. All very inuitive and easy to set up. Once finished, forget about it and focus on the results.

What do you dislike about Mailshake?

I have nothing on the downside. It ticks all my boxes.

What problems is Mailshake solving and how is that benefiting you?

B2B email outreach. It works on scale, and allows you to get a foot in the door.

Small Business (50 or fewer emp.)
Feb 04, 2021
 Source
Overall Rating:
4.5
AB
Alex B.
Managing Director
Share
"An essential tool for small marketing teams"
What do you like best about Mailshake?

I like how easy and reliable mailshake is. It is very easy to learn and onboard staff and once it's set up almost anyone can log in and start creating campaigns.

What do you dislike about Mailshake?

The design was just ok, but with the 2.0 coming online that has really been fixed.

What problems is Mailshake solving and how is that benefiting you?

As a small start-up, we have really ramped up our outreach and cultivation by allowing us to prioritize, follow up, and track leads efficiently. We found that what took 2 full time people in the past can be boiled down to about 4 hours of work to set up and a few hours a week managing.

Small Business (50 or fewer emp.)
Jan 25, 2021
 Source
Overall Rating:
4.5
CT
Connor T.
I
Share
"Solid Mass Mailing system"
What do you like best about Mailshake?

Ease of use. It's simple, quick, and has decent tracking mechanics.

What do you dislike about Mailshake?

Sometimes the tracker doesn't count opened emails correctly, and the formatting of signature lines can get a bit too far spaced out.

What problems is Mailshake solving and how is that benefiting you?

Sending mass emails. It saves time, automates the entire process, and does a better job of getting fewer bouncebacks.

Small Business (50 or fewer emp.)
Jan 08, 2021
 Source
Overall Rating:
4.5
IT
Ian T.
Founder
Share
"Your control centre"
What do you like best about Mailshake?

There are numerous aspects that I like about Mailshake. Firstly the interface is clean, modern, and intuitive. The system itself is easy to learn and guides you step by step so you can't mess things up. The Campaign tab shows your sending calendar, sequences and their responses, and your overall responses for the whole sequence. Helpdesk support is responsive and very helpful. If you are new to cold email, then Mailshake's onboarding is excellent. There are 3 separate weekly live webinars on onboarding, deliverability training, and campaign Q&A, where you can ask any question to the Mailshake team. In addition to this, there are several summary courses and blog guides to learn more about cold emailing and how to get the best from Mailshake.

What do you dislike about Mailshake?

The only obvious gap for me, and it's a small one, is that I would like to set separate calendar settings to allow email sending at different times of the day for campaigns in different time zones.

What problems is Mailshake solving and how is that benefiting you?

Cold email outreach for my lead generation services. It automates and schedules email sequences and notifies me when I have a reply. Automatically manages unsubscribes and leads won or lost.

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