Olark Reviews & Product Details

Easy to chat with customers and clients.

The inability to transfer a chat to word or an email. Have to cut and paste and formatting is a pain.

Easy for customers or clients to contact us if lines are full.

How easy it is to use! It never crashes, ability to add personal shortcuts!

When I end chats at times it seems to not work then I have the same person chatting me hours later

Customer questions. Chat is great! If the phone lines are busy chat is a great alternative!

It is easy to navigate. I like that you can create you own macros

There isn't much that I don't like about olark. Some customers say that it is hard to minimize

We are chatting with customers through our online store.

Shortcut responses, turn on and off easily, find transcripts easily. I like that it remembers who talked to whom.

I don't like how if, I leave it on on accident, sometimes it lets dozens of conversations come through, and other times Ollie cuts me off. I wish it cut me off more consistently.

Quick easy responses.

The simplicity of the UI used as an operator, and on the viewers side is minimal but effective.

Sometimes Olark network may not be up but out of 1000 times logging in, this happens maybe 1 to 5 times. Not unreasonable. I also hope operator could send attachments. I also hope there could be a group chat feature for operators.

Quick and fast website loading allows for maximal speed when logging in as operator. 10/10 there is no issues on the viewer side of chat, where operators are able to work fast with auto prompts and commanges.

You can customize the chat box however you choose, colors, logos, text, etc. It now has a mobile option so people on their mobile phones can chat.

Nothing at the moment. :) I started using this after a few products a few years ago and it seems to work very well.

Trying to be available to potential clients when they want to chat with someone, maybe to ask a question, maybe just to get that warm and fuzzy feeling.

it is a great tool, is easy to setup and use, it has a lot of features, I like the integrations with other softwares like mailchimp,the reports are very helpful because it shows a lot of important data.

I do not like that it cannot have an integration with a bot, I would like to have a bot integrated so I can have a frecuent questions database that the boot can answer before to call to an agent.

We solve a problem in our web chat, must of the people do not like to register in a form, so we setup olark as our contact chat, and our sales were up inmediately.

I really enjoy that you can use API's to integrate Admin access on our end within Olark.

Sometimes the Analytical reports will not email to me in a timely manner.

It allows us to chat with our customers - therefore offering quicker support than traditional methods. The ease of communication is excellent, and our customers are big fans of the chat feature.

great company feature for clients to be able to message us right away

there pretty much always needs to be someone managing the olark messages because customers can inquire any time of day

tremendously helps our customer support

Olark is super simple to use, but also allows you to do everything you'd expect a chat software to accomplish.

Sometimes Olark times out a little quickly, and marks my status as "away" without me noticing.

Olark is a great way to be of service to potential customers, as well as existing customers at any moment. This product breaks down a barrier that without Olark would hinder our revenue growth, and transparency with current customers.