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Olark Reviews & Product Details
Olark is WCAG 2.0 AA compliant, accessible, and GDPR-ready platform touted as the best way to help boost business sales, solve issues and understand your customers. It gives customers the answers they need immediately and helps deliver powerful insights about what they want to build lasting customer relationships.
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| Capabilities |
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|---|---|
| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Desktop Chromebook, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Compare Olark with other popular tools in the same category.
Support is excellent. Product is very stable and reliable. It is easy to use and service is very consistant. We have used this product over 1 year.
Wish it had more features, but it is a growing company and I like their dedication. Would like a client assist feature. They used to have it, but are not offering it anymore.
We use O'Lark every day inlive chat of our product. I have not had many issues while using this product. Mostly minor and the team will take care of them quickly. We also use Olark on our website for people who are interested in our software.
Easy set up and inexpensive. We were able to set up and use live chat within 15 minutes
So far everything has been great. We have no dislikes
Many are customer service issues such as damaged merchandise via usps or ups. We get customers refund or replacement
Clean looking, easy to use and understand even if you are just starting in Customer Support role where tools sometimes seem to be quite complicated. It easily integrates with your company's website or other frameworks. I also like that I get automatically signed out of it if I forget to do that.
I haven't encountered anything so far that I dislike about it. Perhaps from the Operator side of things, expanding / adding navigation menu to get to the admin area of things would be useful.
Great solution for providing first contact Customer support.
We joined it for integration with Sirportly, but found it fantastic easy to use, cuts down on support tickets and has a fantastic tracking and CRM integration.
minor things like can't make it bigger on the user side, if they're sending us large amounts of text it fills up their page pretty quick and same with responses. making it hard to read - BUT, you can send them an email of the transcript showing everything so its a minor thing but it comes with a work around.
it's great for giving the customer an instant update.
The real time interaction with our potential customers has helped us shorten the time between first contact and the sale
I have yet to come across anything that I dislike.
We are able to answer questions in real time
It has all of the bells and whistles of live chat that we were looking for at the cheapest price. Was easy to integrate with our bespoke technology.
Customer facing interface could be made to look a little sharper/more modern
customer having an issue using our platform can live chat with our help associates. Generally increases the odds that a customer contacts us instead of abandoning the software.
The best part about Olark is how simple it is to integrate into your website. It is also very simple for agents to use. Many times, customers want immediate responses to their questions and Olark has helped us provide that causing sales to skyrocket.
There are no dislikes. Everything works well for what our business needs.
It gives our customers a direct support contact, whether we are online or offline. It helps us get into contact when they are looking to buy right away, increasing our conversions.
Quick and easy to get up and running plus valuable insights into who is on the site in real time.
Support services could be better, but this is not a major criticism, and some support has been excellent, just one or two occasions where it fell short of the mark.
We wanted web chat to see if it improved our web conversion rates. It has!
Immediate and friendly customer service whenever a question arises
Difficulty and expensive to customize appearance (beyond very simple adjustments)
Having chat available for our customers is extremely helpful in selling our products - we're a forklift and warehouse supply dealer, and most of our products are complex. Chat has provided a way for customers to quickly and easily do research, making them more likely to buy!
Easy use, good support, efficiency, superb options
nothing really, all of options that we as company need are included
We have implemented Olark chat on our website to connect with our visitors and to collect leads and to be there 0-24h support for our webshop. We have made growth in our sales + collected tons of leads for our business.