Olark Reviews & Product Details

Olark has all the required functionalities to visit with clients and to draw in with them along these lines expanding deals. The constant notice framework and client conduct investigation are extremely great to utilize. We can help customers continuously while they are perusing our site and monitor the particular things they are mentioning. Olark has produced a huge amount of new leads for us!

I can't consider something I disdain. The device is exceptionally helpful. On the off chance that I could improve it I should seriously think about integrating it into different administrations.

We use Olark for they quick help and correspondence with our clients. The capacity to send robotized messages to crest my client's advantage and educate them regarding updates to my site is likewise a colossal advantage. We have incorporated Olark into our eCommerce site and we are extremely content with the expansion in client commitment utilizing Olark. It likewise gives us a chance to see traffic and when and where clients are shopping on the site. It gives us a lot of knowledge.

It's a simple tool and it lets us interact with customers at a very important step in the buying process. The filtering and customization lets us adapt it to our site nicely. Reporting lets us measure employee performance.

I can't think of something I dislike. The tool is very useful. If I could make it better I might consider integrating it into other services like gmail or hubspot to manage everything in one place.

Customer communication is key for us. The conversion increases if we have an opportunity to speak with them. Customers are liking not having to talk with someone on the phone. It also lets us see traffic and when and where customers are shopping on the site. It gives us a great amount of insight.

Love how simple it is to adjust settings for the chat, seems to be very easy for the users to use as well which is very important (we've used other chat platforms before where costumers felt lost and ended up just calling).

I wish it had more design options, the look is great but it would be cool to be able to implement more design elements and import our own assets to fully customize it.

Costumer retention, it has helped greatly to be able to attend to our costumer's needs in real time while they're navigating through our website rather than them having to figure things out on their own and hesitate to give us a call or send an email due to urgency.

I like how easy Olark is to implement and how it makes our company much more accessible to potential clients and students. For just a small fee each month, we are able to capture more leads and help students register for our courses before they leave our sales page and get out of the purchasing mindset.

Maybe this is just something that I need to look into on Olark's site, but I would like to have training on other features of the software and how to best communicate with customers on the platform.

Answering questions that many potential students would not bother to email us.

Clean looking, simple to utilize and see regardless of whether you are simply beginning in Customer Support job where instruments now and again appear to be very confused. It effectively coordinates with your organization's site or different systems. It's UI grabs the eye of your clients to get associate with your help group. The conduct of clients is followed and could be utilized to examination to know their opinions

Truly, Olark is a standout amongst the best items that we've at any point utilized!

General client support from their PC or versatile programs. End clients can discuss straightforwardly with care staff to have a plenty of issues settled; including deals data.

I like the ease and the integration with Salesforce

I wish that it would import the transcript into Salesforce

The ability to interact with potential clients. Also keeps track of the people in the chat that we miss!

What I like best is how with Olark I am able easily to connect with customers in real-time and see what they're seeing. Some customers don't want to call in and they might be multitasking so task offers another medium for our customers to connect with us and shared their issues and get answers in real-time. This is great as opposed to emailing us through our contact form- which often involves a lot of back and forth and wait time between each party's response. It takes on average 10 minutes to get a chat complete to resolve all their questions, whereas versus email we would have to sometimes take up to 24 hours to get an issue resolved with all the back and forth. Also, with Olark, we can see what page the customer is seeing which ensures that we are both on the same page. #punny

I don't like how the link to that person's account doesn't automatically open. This means that I still have to manually pull up their account by searching by email in our system and this means more wait time for the client. Clients expect faster responses via chat and it would be nice if somehow Olark could be integrated with our CRM so that a customer's account can instantly pop up which would definitely create a WOW experience for clients as we are able to immediately look into the issue as opposed to searching for the account.

One of the main problems was response time. Previously we only had email channel where clients could write in. This meant a slow response time, and clients couldn't upload screenshots to their requests. This was a problem especially for our technical troubleshooting where a client was seeing something and we weren't sure what they were seeing and then they'd have to describe everything and then send us screenshots which further delayed the process. Plus, email led to a lot of back and forth which mean a longer response time to resolve their questions. With chat, they are now able to upload screenshots via Olark and we are able to answer all their questions while we're both available instead of waiting for the other party to reply by email. This has led to higher customer satisfaction.

I like the easy outline of the website.

I do not have any dislikes! I think the entire experience is amazing and I would definitely recommend anyone to this site. They are just amazing and great!

I am solving customer service issues through Olark.

Olark is great for businesses who have a chat function on their website! They make things so easy to chat with customers and the shortcuts are a must!

There is some lag in the chats sometimes, but that could have to do with my internet connection.

We use Olark mainly to help customers troubleshoot purchases that they are having issues with or clarifying any questions that they might have about our product. The instant messaging helps a lot with those who are out of the country and needing immediate assistance, or those who are uncomfortable calling in to talk to a representative.

It is professional, very user-friendly. A useful way of boosting b2b sales.

So far I haven't run into any cons. Every once in a while it seems the chat timeout but might be my connection.

Gives me another alternative. I can qualify potential clients and stay focus on midsize to large companies looking for our Timesheet / Project Management enterprise software while visiting our site.