Olark Reviews & Product Details

The shortcuts work really well. It’s easy to search previous conversations as well.

I’d like to edit the appearance more and make even more customised. Having said that I loved the wee holiday themes last Christmas!

The customers can contact us easily. Live chat can make people 30% more likely to convert.

Accessibility for individuals who prefer to type over talk

Not HIPPA compliant, so conversations may require an actual phone call

Easier way for anxious, shy individuals to communicate real-time

With Olark, now we can have real-time chats with our website visitors who some turn to be customers. I am glad of what Olark can do when implemented and we have also noticed an increase in sales since our customer team is actively talking to customers on our website. The other good thing for using Olark is that it is easy to integrate to Wordpress and other softwares we are using.

The monthly subscription fee can make someone stop using Olark especially for small startups like ours. I wish they can have have a free package so that people who cannot afford the monthly subscription fee can still benefit from one of the best chat apps for a website.

We wanted a way to engage more with our customers and website visitors, thanks to Olark now we have solved that challenge.

The shortcut keys for text. Provides a company feel to all customers receiving a uniformed message. Also saves time when navigating between multiple chats.

The design doesn't feel very modern. There could be a better UI designed and possible personalising for user-facing settings.

Visitors coming to our site for assistance with our platform. Email and call volumes decreased as a result. Customers feel they can reach us immediately as Olark links directly from our software.

Great chat platform have use for over two years software is up-to-date and efficient between agents and the web

The lack of personal communication face to face

Better communication among employees

It is very user friendly and has the ability for anyone in our company to work with. It has helped out customers get a faster response to their questions or concerns for their visits, treatment and results.

It would be great to have a options for the customer to pick their language to better assist them in asking their questions or concerns. A translator button would be great. Over the years we have found that there are certain words that do not translate correctly.

Customers language translations.

Olark is a great reporting tool that pulls in the most important google analytics data that you choose and put it in a dashboard for you that you can send directly to your clients for easy transfer of metrics and reporting

There is not really much that I dislike about Olark. The only thing I would say is that for some reason I cannot add users to my account, my whole team has to use one log in which is a little frustrating

reporting

The instant notifications and simple design help me stay in touch with clients; answering questions, communications and sales are made easier with a platform I can rely on. I can assist clients in real-time while they are browsing my site and keep track of the specific items they are requesting.

There is very little to improve on but I do have a few suggestions: It would be great to have this platform linked with my commerce platform so that payments can be handled within the chat. I also think that the popup chat bar could be more discreet but that is only a minor issue. Overall I am quite pleased with this product. It hasn't failed me yet.

As an independent artist, I am responsible for every part of my sales, presentation, customer service, and outreach. I can easily communicate with my clients and receive direct messages about interest in a piece or commission requests. The ability to send automated messages to peak my customer's interest and inform them of updates to my website is also a huge benefit.

I really loved that with Olark we were able to use shortcuts. This made our response time wicked fast and error free!

I didn't like that sometimes it wouldn't show me which of my colleagues were online all of the time. It was nice to know when I was free to leave Olark and when they needed me there.

We were able to help get potential clients on the phone with sales representatives very quickly. It really helped with our inbound leads

What I like best is being able to review transcripts from previous conversations. That way information is not lost when relaying message to others.

What is dislike is that people can ask questions without filling in all their contact info. It makes it difficult to follow up when we don't exactly know who we are chatting with.

We can communicate with people on our website and answer any questions they may having, giving us great customer service.