Olark Reviews & Product Details

We needed a quick, easy to implement, chat feature for our website. This provided that and a lot more. We quickly integrated it to our CRM and now not only use it for basic service related issues from customers but also as a lead generator!

I like this product as it is, I only wonder if I would get a better integration to by CRM if I used their paid service or chat features instead. Overall if you need a good solution for chat this is it!

Online customer chat function. Lead creation.

I enjoy Olark and how we are able to connect with customers in real time. It's nice sending automated messages as well, even when we aren't available to chat.

Sometimes when I turn off a targeted chat it still shows up to site visitors.

We are solving customer's problems and answering questions faster than ever before talking with them in real time. We have found that since we get to troubleshoot on the spot, we are able to make more sales because customers do not get confused and leave the site.

Easily assist customers, organized layout, able to see everything the customer is doing

not enough customization options, using multiple names/accounts at once gets tricky

Constant customer support, increased conversion rates

Great tool. They focused on one area of customer support-chat, and ended upcreating a very good product that is laser focused on getting the job done. The pricing policy is simple, and stability is great.

I've heard of stability issues in the past but haven't experienced this.

Chat, Customer Support, Customer Service, Sales

Ability to see who is on website and easily chat with them when prompted.

Sometimes the platform lags a bit, but it’s not bad.

Communicating with clients on the website. Quick contact leads to conversions.

I like their easy to use back-end interface. It is easy to make changes, and they have excellent reporting. I also love the option to get notified if someone adds something to their cart. The API makes it easy to customize to your needs.

I dislike that they do not have a desktop/phone app. I work with many tabs open, and it would be nice to have to have an Olark app on my toolbar. But this is not a deal breaker, I just created a favorites button to access Olark easily.

Olark gives us the ability to have a form on our website when we are offline. We find that customers are more likely to fill out the live chat form then send us an e-mail through our contact page.

The ease of use for live chat and short-keys that can be used when chatting

Periodic glitches display incorrect info

Live chatting with customers

Ease of use; very intuitive. Can easily search transcripts for previous conversations and integrates well with Salesforce.

Wish there was a way to direct chat to different teams; i.e. Sales vs Support

Great for assisting customers who are reluctant to get on the phone without having to deal with the slow pace of emails. Nice way for customers to reach out for quick questions as well.

It's really clean and easy to manage different chats at the same time

The noise it makes. It's recently been updated I think and I can't stand the new noise. Small issue, no big deal, but it's annoying.

People who want information regarding general questions that don't want to call or email in, get a quick answer promptly.

I've enjoyed how easy it is to use Olark. It was simple to install on our website, easy to configure, and didn't take much time at all before we were live chatting with customers.

Olark lacks a mobile solution and doesn't offer strong alternatives through third party integrations. An integration with Slack is available, but there are some glitches.

We initially began offering live chat to customers so that we could solve their issues a little faster. One benefit is that as I have been talking to our users in real time, I am able to assess the situation faster and offer suggestions which help to resolve their core problem.