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Unclaimed: Are are working at Vendasta ?
Vendasta is a marketing software company that offers a fully comprehensive operating platform for local experts who serve small and medium sized businesses across North America.
| Capabilities |
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|---|---|
| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Compare Vendasta with other popular tools in the same category.
Their people are their greatest assets hands down
Nada, nothing, zip, zero, zilch, n/a, blank
Lack of available technical solution providers
Their team is quick to respond and are willing to go the extra mile to learn about the nuances of my business. In my business, rapid responses are very important in order to have happy customers.
I'd like the onboarding process to be more robust since we operate a very niche company within healthcare. While their team is knowledgeable, we have had some back and forth explaining the differences in our type of healthcare model versus the traditional US system.
Fullfillment and scale. This allows our team to provide a higher level of service to more clients than we would've been able to conceivably do, otherwise.
My favorite thing about Vendasta is that they are constantly adding products and updating the software to make it easier for us as a business to resell. They make it so simple to setup a "marketplace" of apps that we can then resell to our clientbase.
My only dislike, if I really had to pick one, would be that we had some issues importing a bunch of our sites from our old server into Vendasta's Website Pro. Their support has been very helpful and they were able to fix all issues in a timely manner.
A big issue that we are solving with Vendasta is concisive reporting for our clients. Previously, we'd have to present reports from multiple platforms and then try and organize them all before showing the client. With Vendasta, all of the reporting from all of our apps is laid out nicely in one, good looking monthly report that our clients now love.
We recently began working with Vendasta. The customer service that we have received has been outstanding. Every time we ask a question, we are promptly provided with not only answers but real-world applications and advice. Vendasta has accumulated significant experience over time and freely shares this information with its partners.
Part of our agreement included 100 SnapShot reports. We absolutely love these reports, and they are an incredible sales tool. Unfortunately we are only allocated 20 per month. Not a huge issue, but would be nice if we could use more than our monthly allocation.
We reached a point where we needed to either add staff to our business or outsource. We chose the latter via Vendasta. Prior to this transition we spent the bulk of our time in the weeds doing the work for our clients. Vendasta allowed us to free up time to focus on sales, strategy, and servicing our customers more efficiently.
I've been working with Vendasta for several years with different companies and now my own agency. They are absolutely amazing to work with. They are always there to help out when I have questions and help me grow by recommending things I hadn't thought of.
I first started working with Vendasta in 2010 when I was with Stephens Media, since then, I've launched them at two other companies. One of those being my own. I have absolutely NO complaints with Vendasta.
They have taken over the heavy lifting and allow me to spend more time ON my business and not IN my business. I can trust when they are managing something it is done right.
I am new at the agency model... and I am so thrilled to have a partner like Vendasta! I have an amazing rep, Justin and he's able to take my calls and answer all of my many questions with ease. I truly feel supported.
I can't say much in this area as I've been completely satisfied.
Putting packages with pricing together. Vendasta has thoroughly helped me with this and has provided exceptional guidance.
Social Marketing is by far my favorite piece, however, LSP is extremely beneficial as well to our clients. We rely greatly on Vendasta to help us manage both our own and our client's online reputation.
My biggest dislike is that I tend to have to point out development or usage issues to the Vendasta team and sometimes the solutions are slow to be found.
The biggest problems we are solving is the need to conveniently handle our client's online presence and post for them to all the major social sites from one dashboard. This has saved us and our clients hours of time from how we functioned in the past.
Finding companies to target. Just add the company and it pre-populates itself with minor editing. Easy to understand CRM interface, especially for salespeople.
Nothing yet, just about to go through on-boarding with the Vendasta team. We're looking for a smooth transition from another automation tool, and thus far their team has been really great in supporting us.
CRM, Marketing Automation, Local, Reputation, Analytics and much more.
I love how Vendasta is constantly negotiating partnerships to add to the resell marketplace. They have amazing services that make our agency look great!
I don't have the ability to make the store in my sales team back office look the same as it does in the client back office. It's nice and organized how I want it and have designed it for the clients, however for the sales people it is in alphabetical order so it throws them off when presenting since we organized the store in the order of the snapshot categories.
Getting listed accurately online, managing reviews, making digital campaigns easy for the clients to understand, very low cost and beautiful websites.
We really like the simplicity of the overall platform. It make it easy for our customers to navigate between solutions and different locations.
Overall there is not a lot to dislike. Of course personally I would like to have more input on product direction and development schedule. There have been a number of improvements since we launched Vendasta at Get Local.
We manage Digital Presence for a large number of clients. Vendasta allows us to scale and also to hit our key areas of focus with the need for an additional solution.