WP Engine Reviews: 4.6/5 — Highly Rated

WPEngine truly does provide world-class hosting. CWS has used its dedicated custom hosting service for years.

We've been a customer for a long time and WPE service levels have changed over that time (up and down and up and down). Thankfully we had a copy of our service agreement.

Before WPEngine, we had a couple of brute force attacks take down our dedicated server (at another host) twice in two weeks. WPEngine helped us onboard and immediately our brute force attack issues ended. WPE's customer support has been super-helpful as well.

The customer support team is fantastic, and the launch system for moving copies of websites from dev to live is a timesaver. Their website managment dashboard is also very easy to navagate and has all of the tools I generally need to manage a hosting account. Daily backups of both the products and staging and dev environments are also nice, as is the abilty to one-click restore to a back up or download just the database or certain folders like the plugins from an old backup is also great. I also like that they manage the server side caching for us so that we don't have to rely on a wordpress plugin to get that feature.

You can't manually edit the nginx directives which can be an inconveience when needing to reach out to support to get minor things adjusted, though the good part is that their team works with you quickly to get any required directives into place. You don't have the option of using the old standard htaccess file when running the latest version of php though you do have the option to downgrade if you absolutely need an htaccess file.

Hosting management for nearly 800 websites across 7 wpengine servers dedicated to our business. We've seen better performance and less downtime since moving to wpengine and we find that their service makes on-boarding or launching new websites very easy while these tasks could be a pain in the past.

Their support team is always available to help with all of our questions. They are extremely knowledgeable and are always helpful.

There is nothing I dislike about WP Engine.

We are a web design company and their premium hosting is great. For what we have received in assistance with them, it is well worth the cost that we pay.

I simply no longer need to worry about my sites getting hacked, becoming outdated or going down.

It's a bit pricey for startups. There's a big cost jump between lower levels and the mid-tier.

They saved my website from an awful hack that took my business down for some weeks. I haven't had any more problems since switching to WP Engine.

WP Engine is always sending out tips and tricks as well as super helpful reminders. They make it easy to take advantage of new features with ste-by-step instructions. Backing up my site and/or changing settings is also super easy.

Can't really think of anything. The pricing is even great. Anytime I've had to contact customer service, I receive pleasant and quick help. Definitely recommend!

Website hosting that is secure, user-friendly and a good price

I love how my team and I are able to access ALL of our websites' backups, FTP credentials, etc., all in WP Engine. It's been a HUGE lifesaver when updating our websites, and all of a sudden, we see a critical error. The support team is absolutely amazing and has been incredibly helpful.

I don't know exactly how much our account costs, but I do know it's very pricey. That's the only thing that pops up at the top of my head. There isn't really anything I dislike about WPEngine - they're amazing!

Alleviating the issues of having servers and manually backing up our websites. We've also alleviated the issues of having a developer because someone like me with minimal knowledge about development, WP Engine has helped guide me through the right steps in troubleshooting our sites.

I love how they have daily backups and it's so easy to revert back to a prior date when the website breaks down or there's a bug. On top of that, I have access to their awesome staff. They're super helpful with any issues I run into.

I haven't ran into anything issues with WP Engine at the moment. Everything has been super easy and streamlined, so I guess I don't have anything I dislike about WP Engine.

Solving a lot of technical issues that come up when updating our websites. Also it saves our team so much time to have easy access to all the back ups rather than manually downloading them and transferring files via FTP.

I know my sites are secure, and I have a great team working on the support side if I ever have any issues. My servers are always up, and rarely do I ever need to contact for support.

The cost of a dedicated server is slightly on the high end, but other than that can not complain.

Dedicated servers with security with great load times. I manage and maintain all our sites myself with ease.

WPengine works so nicely with WordPress websites. We never experience any outages and the runtime seems to be above 99% which is generally what hosting providers offer.

I don't believe they offer email services. Although it's not a huge dislike, it certainly would be nice to be able to offer some of our clients email support through WPengine.

We host a bunch of websites on our WPengine account. This is a huge benefit because we are able to host hundreds of websites under the same package that WPengine offers.

A superior quality hosting company with excellent support gets you an all-around great hosting service.

For being a hosting company with a lot of technical details, there are some options that require a more thorough understanding in order to be effective.

Fast and secure hosting are the two best things I've experienced compared to other hosts.

At the time I used it, the very best feature for us was the on-demand backup option. We were creating a lot of pretty extensive technology changes and content changes and the ability to easily backup and restore the project was very helpful if there was ever a bug introduced. The upgrades options and dev server generation tools were also very helpful.

There really wasn't much that I disliked. As a service, the cost has been prohibitive for any of my smaller personal projects, but that is more about my budget than an excessive pricing model. I think the support and stability you get from it is worth the price, and for businesses, it is more than worth it for the peace of mind.

The biggest problem being solved was stability throughout development and content creation. We transitioned to a ReactJS based UI utilizing WP API's from a fully integrated PHP software. That was a very extensive project, so the scheduled and unscheduled backups were ideal for maintaining performance for our users even throughout development. It definitely checked all the boxes for hosting and content restoration. During that time we encountered a few large scale outages from Amazon as well as some issues with common JS dependencies that brought down our site. The ability to restore quickly and mitigate those disasters was essential.

Support: Best in class. They are quick to respond, they do not use call centers and are extremely knowledgeable and proficient. They do not upcharge to fix most issues and are very helpful in every aspect.

The only caveat is the price. They are not by any means the cheapest hosting, but the service and reliability of uptime make it a non-issue the majority of the time.

Not having any issues with them whatsoever. The main benefits are speed, reliability, support structure, and the fact that they are US based all insure for great service.

WP Engine provides exceptional customer service and also works as a guide to help you enhance and grow your website presence.

There really isn't anything I dislike about WP Engine.

Our site was growing almost exponentially in terms of content and visitors at one point. We actually out grew our previous hosting service.

Very simple managing the websites, everything is on one click such as free SSL, free CDN, backups, staging-production sync...

It's very expensive for hosting a small number of websites. there is no cPanel

In addition to hosting more than 200 sites on VP Engine, we managed to restore the deleted instance after few days and that saved the reputation of our company.

The automatic updates for plugins with a visual check for errors

manual creation of Dev, Test, and PRD sites

Easily manage multiple client sites and keep their WordPress up to date and secure.

Their platform is specifically designed for WordPress sites. The servers, security — all of it is specific to this platform, which makes for a fast and extremely secure network.

We honestly don't have any complaints about WP Engine.

WP Engine's easy-to-use dashboard makes it easy to pull backups before making WordPress updates. The inclusions of an SSL certificate with the site provide great value and savings to our clients. Their customer support is timely and extremely helpful.

It's really easy to integrate various website and the support is always direct and helpful

I did not have problems with the service yet, a few things could be more clear for the user but if you have some experience it works fine

Hosting many wordpress website in a reliable and fast server

WP is easy to navigate, easy to use group think, and easy to build out pages.

Sometimes WP will jump down pages when i'm editing or saving which causes some frustration.

Website building specifically. We host nearly all of our pages on WP. The benefits are WP is fairly easy to use, and complex pages can be made in about 10 minutes.

It is excellent to work with a tech team that actually understands my client's technical needs and is able to assist quickly.

Recently they seem to be understaffed in their online chat.

Our company hosts 100+ of our client's website. We have never had a problem with security or site speed.

The support is second-to-none and available around the clock.

There isn't a lot that I don't like. There are some restrictions that are enforced as to plugins that may be installed on a shared server, but it is for security/performance reasons.

It's very, very easy to deploy between environments, meaning that we can make sure everything is in perfect working order before going live.

WP Engine pairs world-class support with great technical features and an easy to use dashboard.

There are some quirks to the automated deploy and backup systems that take getting used to if you are coming from standard PHP hosting

I no longer worry about my sites' security or performance or uptime.

The chat icon in the lower right in the admin. The people that respond to that chat are not just some random person that doesn't know anything. They help you fix the problem and help you understand the problem. They have saved me so many times with my dumb questions and problems, and they pretend like your problem isn't dumb! :)

The only thing that I dislike is that the platform doesn't integrate well with working with a team on GitHub. We've worked our way around it by having a separate GitHub for version control, and then use the Local App tool for deploying, but that process still leaves room for human error. I'm not saying it's impossible. You can integrate it a bit, but it works better if there's only one person working on it.

Frequent and super easy backups. Pulling and pushing locally is stupid easy. Working locally is also stupidly easy to do. The hosting is solid and there is HELP for the stuff I'm not very good at, like setting up domains and such.

Amazing support. Really truly the best there is. Hooks up to New Relic for performance metrics. One dashboard for many sites. Easy production site / test site / dev site management.

Nada. These guys rock. A lot. UI is groovy.

Site hosting, management, PHP updates all in one place.

WP Engine support staff is simply the best. I rarely have to wait more than 5 minutes to chat with a support agent, and 9/10 times they are able to resolve my issue or question. In the rare case where they need to escalate my ticket, I receive a response within an hour or two. Depending on how complex the issue is, we can usually resolve within several hours.

The ability to use multiple environments (production, staging, development) is great. But depending on your storage plan, it can be very easy to exceed storage limitations. They make it easy to delete these environments to reduce storage usage, but you cannot reuse an environment name when you need to create a new staging or development copy. It's not a big deal, but it can be a little annoying, depending on your workflow.

The abilities to backup a site on demand, spin up a new environment, and copy between environments are very convenient. So much in fact that I find myself frustrated when using other web hosts that are missing these features. It's also very comforting to know that WP Engine has our site security in mind at all times. We are constantly receiving alerts when a 3rd party plugin has a vulnerability that needs addressed. This way we can act quickly and resolve the problem before it affects a client site.

WP Engine support is excellent. They take on small and big tasks and fix the problem while I'm on a support call or chat. They are super responsive and affordable.

Nothing, their support is complete, and their interface is very intuitive.

I have nearly 100 websites, and my previous host company was slow and expensive. The backup, SSL certificates and professional guidance make it possible for a small agency like mine to do big things!

Fast servers, ability to maintain sites via SFTP and Github, ~100% uptime, user-friendly platform, excellent customer service, free ssl certs, CDN, cache managment

So far, I cannot complaint about anything.

All our Wordpress sites are hosted there. It is really easy to spin up new sites and maintain them. Their new SSO feature is awesome. I no longer have to log into all my sites by separate.

The hosting platform is great and easy to use but the thing that sets WP Engine apart in my mind is the customer service. It is pretty much unmatched in any industry... but especially in the hosting arena. Usually calling a host is the worst part of my day, but calling WP Engine is always a breeze and they are always so friendly and helpful. We try to get all of our clients to let us host them because we know it will be a better experience than any other host out there.

It's a little pricey. It works well for dev companies but I think most people who are hosting on their own would go elsewhere because they want something less. They don't know how great the service is... but still a bit pricey if you aren't hosting multiple sites.

The backups are wonderful. It's great to know that we have really solid backups at our fingertips if needed. The assistance with issues when we are setting a site live is also VERY valuable to me. And the WP Migration tool takes 95% of the stress out of setting a site live. The only remaining 5% is all on the domain. and when we are lucky enough to be working with a domain that connects with WP Engine, then the go-live process is 100% stress-free.

Regardless of experience, WP is a great platform! We manage over 15 web properties on WP Engine and the reliability of the site as well as the ease and speed of deployment is unlike other platforms.

Compared to other platforms I have used, there isn't much that I do not like that doesn't exist across web development as a whole. Sometimes extensions and plugins can cause some headaches in integration or compatibility, but with a seasoned dev team, you can work around it or create build your own plugins. All in all, no complaints

From simple community blog sites to complex marketing sites for SaaS products, the flexibility and speed in development affords us the ability to pivot when the business changes direction. For our stakeholders, the ability to content author pages easily is a huge plus without needing web development knowledge.

Free Migration plugin, very intuitive control panel. free SSL, Content Delivery Network, Caching options, easy Domain setup. Staging Sites. Daily backups, easy restoration process. Excellent customer service. FAST performing websites. Very skilled support team that can help you find out why you're having issues. Their advanced level support reps have solved issues for me many many times.

Some of my clients do not like the price of the hosting options but I believe the value you receive for the hosting price far exceeds the cost. People are cheap these days but you get what you pay for with WP Engine. There are other cheaper options like GoDaddy and BlueHost but these companies are very poor performing hosts and their customer service is very bad. You will spend forever getting in touch with someone to help you solve and issue and they usually don't know how to help you. WP Engine has extremely knowledgeable support staff and if they can't solve the proglem their ticketing system will get you hooked up with a support tech who can deep dive into your issue.

I've launched many websites personally and professionally with WP Engine. From small local farmers listing their locations on a map, to nationwide hardware store ordering systems and real estate agent CMS integrations to selling medical supplies to dental offices and hospitals. The benefits are that a small team of developers can launch high-performing systems quickly and inexpensively. We have even raised over a million dollars for non profit organizations through multiple annual fund raising campaigns.

WPEngine has an excellent portal for managing your Wordpress sites, including the ability to manage and migrate between sites and environments (such as dev, test, staging, etc.). Other hoster's portals are often clunky and complicated, but this is not the case with WPEngine. The support is also exceptional. I'm very technically adept, and usually by the time I have to contact support it is due to a more advanced and complicated issue. This can be frustrating with other support departments since the first and second-tier agents are often not very technical. WPEngine support is refreshingly different as their first-tier agents are very helpful and capable. They have always been able to understand the issue, communicate it efficiently and help me every time I've needed to contact them.

There isn't much I dislike about WPEngine. I can honestly say they are easily one of the best hosting platforms I've used (and I've used a lot).

We have used WPEngine to host our largest websites (~200MM/unique/year) and CMS systems for our flagship products.