Unclaimed: Are are working at Zoho Desk ?
Zoho Desk Reviews: 4.4/5 — Solid Choice
Zoho Desk is a longstanding name in its category that offers feature rich automation tools that help make your agents job easier and more efficient. One of their most lauded features includes an AI assistant that can identity repeated keywords and opinions in customers’ text to analyze customer mood and sentiment. Such smart solutions are coupled with auto-tags for tickets. You can also send automated notifications concerning ticket progress, assign tickets to specific agents, and update records via the platform.
| Company | Zoho Corporation |
|---|---|
| Year founded | 2000 |
| Company size | 10,001+ employees |
| Headquarters | Chennai, Tamil Nadu |
| Social Media |
| Capabilities |
AI
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Zoho Desk Pros and Cons
- There are plenty of reporting features that provide customer insights and agent performance data
- A range of templates are available to help you respond to customers quickly and effectively
- You get real-time insights into support operations
- There’s a good free plan for new users
- The wealth of features on offer can make it harder for beginners to pick up the software.
Compare Zoho Desk with other popular tools in the same category.
really helpful , making very easy for use
nothing much, its really helpful and time saving
helps in ticketing system
the customization and ease of use of the entire suite
the lack of video walk throughs, I wish there were more hands-on tutorials
zoho desk is helping us field customer requests in an organized manner
Can Customise to suit needs and meet internal flows
Lack of prebuilt options to suite use cases
Internal Communication defficiency
Cheaper than most competitors in the market Can have multi-domain and Multi-user Fully customizable
Sometimes drop-down not loading but can be resolve be refreshing
Multiple Customers requires an easy access for tickets
Ticket System of zoho is the best and I love it.
Nothing is there to dislike about zoho desk
customer problem
The integrations with Microsoft Teams and the ability to login via Microsoft 365 is absolutely pivotal to our company, which makes Zoho Desk a great tool! We are using Zoho Desk for IT ticketing and so far it has done everything we need it to do and more.
Because Zoho Desk offers so many features, it does get a little confusing and overwhelming sometimes. Luckily their help center is pretty useful and I'm able to find things quickly.
IT Tickets are currently in Teams through a Microsoft Form which is not ideal. Zoho Desk will make it easier.
Makes it easy to provide basic helpdesk services for free, such as ticketing, customer satisfaction and knowledgebase. With paid plans, it can even integrate with AI, such as ChatGPT and others. So it's a great tool for businesses of all sizes. Also comes with a free SSL certificate and allows domain integration and corporate branding. In case of problems, customer support is quick to help, but since implementation is easy, this is usually not needed.
It has quite a lot of features, which is not a bad thing, but it takes a bit of time, to get uses to it and learn how it all works.
Day to day conversatios with clients, technical support and sales requests, as well as customer self service, via the knowledgebase.
This is a very effective solution for managing client queries and issues. It has made company's workflow very smooth.
Costing of the software could be bit less.
issues of our clients facing day to day basis
Packed with Features, super easy to use and fast to implement.
So far I haven't found anything I dislike about Zoho Desk
Ticket Management primarily
So helpful and easy to use - multi-channel support -provides analytics and reporting tools that offer valuable insights into support operations.
While Zoho Desk is easy to use, it still requires some learning
The platform offers analytics and reporting tools to provide insights into support operations and it is so important to us
