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Zoho Desk Reviews & Product Details
Zoho Desk is a longstanding name in its category that offers feature rich automation tools that help make your agents job easier and more efficient. One of their most lauded features includes an AI assistant that can identity repeated keywords and opinions in customers’ text to analyze customer mood and sentiment. Such smart solutions are coupled with auto-tags for tickets. You can also send automated notifications concerning ticket progress, assign tickets to specific agents, and update records via the platform.
| Company | Zoho Corporation |
|---|---|
| Year founded | 2000 |
| Company size | 10,001+ employees |
| Headquarters | Chennai, Tamil Nadu |
| Social Media |
| Capabilities |
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| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Zoho Desk Pros and Cons
- There are plenty of reporting features that provide customer insights and agent performance data
- A range of templates are available to help you respond to customers quickly and effectively
- You get real-time insights into support operations
- There’s a good free plan for new users
- The wealth of features on offer can make it harder for beginners to pick up the software.
Compare Zoho Desk with other popular tools in the same category.
It integrates will with other Zoho products as well as external applications. It's feature rich and always improving.
The UI can be a bit overwhelming on first contact.
It provides a unified point of communicating with clients and prospective clients while allowing them to contact us from where they feel most comfortable or where is most convenient.
Seamless, covers everything we need! really great product
Certain customasation flexibility can be available
Answering questions
Its help our businesses to manage customer support activities, streamline communication, and provide efficient customer service easy of use and eay to integrated with zoho platform
Nothing yet will descrive later if found anything
WE are using zohodesk for helpdesk management and easily access client complaint and get the agent productiity reports as well on time.
The reporting and analytics tools in Zoho Desk are comprehensive, providing valuable insights into our support performance. This has been instrumental in identifying areas for improvement and optimizing our support processes.
Zoho Desk, like any comprehensive software, may have a learning curve for new users. Getting accustomed to all the features and customization options might take some time, and training for the team may be necessary.
Excellent customer support system.
Monthly Subscription is one of the convenient option for startups
we havent felt any discomforts yet , so no negative comments .
Single Screen to support all the support solutions & Queries
Lots of features, and the ability to customize and configure easily. The support team is very quick and proactive to help.
Some help documentation could be more elaborate.
Provides a central repository for our platform knowledge base, and allows for our users to easily reach out to customer support and track their tickets.
I like how easy it integrates with many of the different tools we use and how convenient that Zoho offers Zoho Flows to connect with any third party APIs and business apps. Implementation was easy, users are connected via O365 without any issues.
Pricing is not something I was expecting but definitely worth the buck.
Ticket Center
In terms of the overall experience, Zoho Desk has proven to be highly satisfactory. This platform has been instrumental in streamlining processes, offering a user-friendly interface that greatly simplifies various tasks.
Not have an application for web users we have to use it on brouser only.
Manage multiple mails with multiple clients with multiple team members.
Very helpful features to improve the customer support.
Its quite expensive for small businesses.
Keeping an overview over all cases.
Zoho Desk has given our organization a way to finally organize, track, and best deploy our resources to deal with the consistent flow of calls and emails for support. We are just getting started but the agents involved in helping to put all the pieces together are already excited about the potential for this app. Looking forward to using this to its full extent.
Setup does take time however you will find that Google searches for questions that you may have will yield answers. I have not had to call into support yet.
Resource management, Ticket management.