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Zoho Mail
Streamlined Email for Business
4.4
(609)
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Zoho Mail Reviews & Product Details

Zoho Mail Overview
What is Zoho Mail?

Zoho Mail is a component of the wider Zoho ecosystem–a popular choice among small to medium enterprises. It’s preferred for smaller organizations that are working with smaller budgets. The platform offers access to mobile applications and other productivity features, at very affordable rates. Zoho Mail is also secure. The simplicity of the control panel is certainly an advantage and it provides a big-picture overview of communications.

Company Zoho Corporation
Year founded 2000
Company size 10,001+ employees
Headquarters Chennai, Tamil Nadu
Social Media
Zoho Mail Categories on Findstack
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Ask Questions about Zoho Mail
What Zoho Mail is best for?
How does Zoho Mail compare to Todoist?
What are the pros and cons of Zoho Mail?
Zoho Mail Product Details
Capabilities
API
Segment
Small Business
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Zoho Mail Pros and Cons
Pros
  • Great for email attachments
  • Email hosting with your own domain
  • Tasks and bookmarks included
  • Lots of technical support for paid plans
  • Affordable pricing
Cons
  • Limited in terms of advanced features
  • Not the best for cloud storage
Zoho Mail Features
API Access
Audit Trail
Automations
Bulk Task Actions
Calendar View
Collaboration Tools
Comments & Mentions
Customizable Workflows
Due Date Tracking
File Attachments
Gantt Charts
Integration with Other Tools
Kanban Boards
Labels & Tags
Mobile Access
Notifications & Reminders
Offline Access
Priority Levels
Progress Tracking
Real-Time Updates
Recurring Tasks
Reporting & Analytics
Search Functionality
Subtasks
Task Assignment
Task Creation
Task Dependencies
Template Management
Time Tracking
User Permissions
Zoho Mail Media
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Zoho Mail Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: January 16, 2025
Zoho Mail Logo
609 Zoho Mail Reviews
4.4 out of 5
Small Business (50 or fewer emp.)
Aug 24, 2020
 Source
Overall Rating:
3.5
Brendan O. avatar
Brendan O.
Software Engineer
Share
"Very good free email for business; Has seen great improvement recently"
What do you like best about Zoho Mail?

Not provided

What do you dislike about Zoho Mail?

Not provided

What problems is Zoho Mail solving and how is that benefiting you?

Not provided

Mid Market (51-1000 emp.)
Jul 16, 2020
 Source
Overall Rating:
3.5
Thommy S. avatar
Thommy S.
Cmo & Head Of National Branding
Share
"It’s really good, just not GREAT."
What do you like best about Zoho Mail?

Ability to send mass emails by customer segmentation. Commercial, non-commmercial, etc.

What do you dislike about Zoho Mail?

They don’t make it easy for you to figure out how to get it directly to our consumer base by lists. If they had this, it’d be so much easier to figure out our CTR and Open-Rate.

What problems is Zoho Mail solving and how is that benefiting you?

See above - Getting it to our direct end-consumer, it’s not a very easy process.

Mid Market (51-1000 emp.)
Jul 14, 2020
 Source
Overall Rating:
3.5
Jennifer S. avatar
Jennifer S.
Outside Event Marketing Specialist Ssr
Share
"Not the best but it works"
What do you like best about Zoho Mail?

I like the collaboration aspects of Zoho Mail and think it has some great options for working with teams. There are lots of ways to access team calendars as well as to organize your email so that filters are flowing correctly. I also like that it is an "out there" type platform that not many people tend to use. It makes it more interesting to learn and gives you a bit of a thrill (of sorts) to navigate through it. So many things are the same these days so it's nice to have a bit of a change when it comes to Zoho Mail.

What do you dislike about Zoho Mail?

Personally I do not think Zoho Mail is that great. I don't think it's bad, but it's not great. There are so many things that differ from other email outlets I've used that make it more tricky to navigate. It also does not allow for as much storage as other platforms. There are technological issues often, especially because Zoho is not directly correlated with things such as Microsoft, which can make sharing and receiving documents/files a bit of a nuisance. I also do not really like how the site is organized. Honestly I think that it is an ugly (for lack of better words) platform layout and could definitely be improved. Because of it's appearance I feel that it makes productivity lower than it could be.

What problems is Zoho Mail solving and how is that benefiting you?

Problems I have been able to solve with Zoho Mail would be calendar collaboration. Out of all of it's properties, I think this is what they have down pat the best. It is beneficial for teams to work on and to have details on projects, deadlines, etc. However I don't think it is necessarily worth it compared to other platforms, even though the calendar portion is quite nice. Something else I have solved with Zoho Mail is the ability to navigate through a mail platform that is not used as heavily as others, say Gmail or YahooMail or Outlook. It makes you think and makes you understand more diverse ways of utilizing different platforms in order to best understand your way with technology. I used to use Zoho with a company I worked for in the past, now I just have my own account which I haven't used as much as I did when I worked for the other company but for personal use I think it's unneccesary.

Small Business (50 or fewer emp.)
Oct 19, 2019
 Source
Overall Rating:
3.5
MT
Mayuresh T.
Developer
Share
"Good mailbox for checking mails"
What do you like best about Zoho Mail?

Best thing is that Zoho provides video sharing platform features which i think is quite interesting feature over its competitive rivals. We can share our screen with whole team at the same time.

What do you dislike about Zoho Mail?

Sometimes it takes longer time to login in the system. I dont know if this is a bug or not.

What problems is Zoho Mail solving and how is that benefiting you?

We share videos, screens in my team when in meeting. It has been a greate help for us using it.

Small Business (50 or fewer emp.)
Oct 18, 2019
 Source
Overall Rating:
3.5
Jack A. avatar
Jack A.
Founder And Consultant
Share
"Good light weight alternative email client"
What do you like best about Zoho Mail?

Zoho Mail is lightweight but with a wide range of optional extras. Also integrates with the Zoho suite.

What do you dislike about Zoho Mail?

Although Zoho Mail allows you to send group emails it doesn't have a distribution list feature in the same line as Outlook.

What problems is Zoho Mail solving and how is that benefiting you?

Previously had problems missing important emails. Zoho's simple email categorization system makes this better.

Mid Market (51-1000 emp.)
Oct 18, 2019
 Source
Overall Rating:
3.5
Amanpreet  S. avatar
Amanpreet S.
Named Account Manager
Share
"Lots of features with few caveats"
What do you like best about Zoho Mail?

Zoho provides a lot of functionalities out of the box for nearly free (upto 5 mail accounts) for any business who wish to get started with email hosting. The admin panel is very powerful along with variety of features to help manage your users , generating passwords , handling of IMAP/POP3 with many other wonderful features. You can use multi factor authentication too out of the box + use of mobile admin app to manage most of the things set this service as a go to. And yes the use of tabs is the most unique feature I really loved about zoho.

What do you dislike about Zoho Mail?

The settings are very much difficult to manage & bit complicated as well. There are lot of moving parts in the interface & using them efficiently is still a pain with its interface. The mobile application offered has very limited functionalites & the worst part is not able to desktop signatures & on mobile apps which is just very bad implementation on zoho's part.

What problems is Zoho Mail solving and how is that benefiting you?

Since we handle support for all our products differently, we gave a shot to zoho mail. The onboarding was easy & by default it helps us to handle DKIM & SPF settings painlessly. We used SMTP and connected to one of our backend servers to handling email verification & other password services too.

Enterprise (> 1000 emp.)
Oct 13, 2019
 Source
Overall Rating:
3.5
José Luis D. avatar
José Luis D.
Desarrollador De Software
Share
"mobile application where you will get a unified inbox,a daily planner, an address book and much more"
What do you like best about Zoho Mail?

Zoho Mail is a powerful application for mobile devices that has many options available to give all users who make the valuable decision to install it on their mobile device and it is an optimized set and functions where you will have the option to check your email, calendar , contacts, files and reminders in a single application that is Zoho Mail.

What do you dislike about Zoho Mail?

One of the biggest problems of this mobile application is that you usually find very little what it offers is to say it offers almost nothing to its users and that they are forced to use other tools to complete it, in turn if you want to get more out of it To this application you should go to buy the paid version of this application where there if you can get the best caliber to this excellent tool for your company.

What problems is Zoho Mail solving and how is that benefiting you?

This is an application that allows or works in conjunction with other applications for your company, in addition to that it facilitates the management of your emails that you can obtain them in a fast and safe way from your mobile device, you can also manage several accounts since currently all We have a personal, for work another for the blog and thanks to Zoho Mail you can see this in an orderly way thanks to a unified tray that it has.

Small Business (50 or fewer emp.)
Sep 29, 2019
 Source
Overall Rating:
3.5
ILYAS P. avatar
Ilyas P.
Information Technology Solutions Architect
Share
"Great option for start-ups"
What do you like best about Zoho Mail?

Zoho mail provides free email services with most of the important features included. You can also get the paid version with all the features by paying extra

What do you dislike about Zoho Mail?

Capacity is limited in the free version.

What problems is Zoho Mail solving and how is that benefiting you?

When starting a business we will not have enough infrastructure to host a mail server or buy premium services.

Small Business (50 or fewer emp.)
Sep 16, 2019
 Source
Overall Rating:
3.5
AR
Alex R.
Data Analyst
Share
"Zoho Mail for business email hosting"
What do you like best about Zoho Mail?

It is easy to connect you domain with zoho mail to create and host business emails. Zoho offers 3 ways of doing this depending on the platform where you domain is hosted. The interface is neat on web and mobile.

What do you dislike about Zoho Mail?

Zoho's incoming emails take so long to be show in the inbox yet the outgoing emails are instant. I'm on the trial version, so am not sure whether its quicker on a professional plan

What problems is Zoho Mail solving and how is that benefiting you?

Most web hosting platforms have poor email services that have ugly user interfaces. Zoho offers a better designed email solution that looks more professional

Small Business (50 or fewer emp.)
Apr 19, 2018
 Source
Overall Rating:
3.5
SW
Samantha W.
Photographer
Share
"Zoho Mail is a Good Option"
What do you like best about Zoho Mail?

That it is free and I can use my domain as my email address.

What do you dislike about Zoho Mail?

It is not super user friendly. I has it's problems and cannot integrate into other programs like gmail can.

What problems is Zoho Mail solving and how is that benefiting you?

Free email hosting with my domain name

Small Business (50 or fewer emp.)
Jan 31, 2018
 Source
Overall Rating:
3.5
TH
Timothy G. H.
Author
Share
"You can get free domain mapping to a zoho mail account, but it's difficult"
What do you like best about Zoho Mail?

I use zoho docs for a lot of stuff already, which is why I tried Zoho Mail. Well, I wouldn't normally use it very much, as I like my personal gmail account very much. However, when I got my wordpress.com website going with a custom domain, I wanted to get an email address with that domain attached. However, if you go through gmail you have to pay for that. I finally found out that Zoho Mail allows this. However, it was very difficult. I don't even remember how i did it. Nevertheless, my Mail.app client sends and receives mail with my custom domain email address, and somehow it is working through zoho mail.

What do you dislike about Zoho Mail?

it was super hard to figure out that domain mapping email address. I don't even know how i did it anymore.

What problems is Zoho Mail solving and how is that benefiting you?

FREE custom email address

Small Business (50 or fewer emp.)
Jan 10, 2018
 Source
Overall Rating:
3.5
DB
D. B.
Founder
Share
"Okay Email service"
What do you like best about Zoho Mail?

Zoho mail gives you a professional email address to use for your business. This is what is needed in the professional world. Sending is easy when using the app on your phone or tablet.

What do you dislike about Zoho Mail?

Setting up email accounts on the website generate more issues since the update. My new accounts can receive email but have problems when trying to send messages out. The phone application works with no issue, this is mostly on the website.

What problems is Zoho Mail solving and how is that benefiting you?

Good for business emails

Small Business (50 or fewer emp.)
Mar 20, 2017
 Source
Overall Rating:
3.5
RM
Ryan M.
Enrolled Agent, Irs
Share
"zoho is slightly average piece of software "
What do you like best about Zoho Mail?

I enjoy that it is part of the zoho family

What do you dislike about Zoho Mail?

it lacks in how it integrates with the other crm data

What problems is Zoho Mail solving and how is that benefiting you?

What I appreciate about the service is every email, when functioning properly will file each email with the appropriate contact.

Small Business (50 or fewer emp.)
Feb 15, 2016
 Source
Overall Rating:
3.5
Bhaskar C. avatar
Bhaskar C.
Algorithms Engineer
Share
"Zoho Mail Summary"
What do you like best about Zoho Mail?

Zoho Mail is a business solutions service, with a lot of features that are aimed more at enterprise users than personal email users. The best part is the difference and power of Zoho mail over Gmail. It has many new features and though they might not make a huge difference, it matters to me. The attachment files viewing stuff are really great, allowing us to have a look of all the attachments in our mail. The free pack offers Ad-free usage with maximum of 25 users allowed for our domain, which is great for a free service.

What do you dislike about Zoho Mail?

Though it has many good features, I feel the number of features is a bit overcrowded making it less user friendly. As I have already said, it is focused for enterprise users than personal mail users. The higher cost packages are worthier. The free package, though, has a decent amount of features is not so well off compared to big giants in E mail services.

What problems is Zoho Mail solving and how is that benefiting you?

Zoho mail is a much required service for new start ups, to set their own e-mail ID and have an interaction amongst each other. I have used the basics of the service and feel satisfied. Zoho Mail gives you a clean, ad-free interface, but it seems to sacrifice a lot of features that come standard with other free email services to promote its paid services.

Small Business (50 or fewer emp.)
May 01, 2023
 Source
Overall Rating:
3.0
Bagus  M. avatar
Bagus M.
Magang
Share
"Customer satisfaction"
What do you like best about Zoho Mail?

Easy to us, easy, less complicated, great for productivity, unified communication, and for collaboration between teams

What do you dislike about Zoho Mail?

Sometimes errors are frequent, websites often error

What problems is Zoho Mail solving and how is that benefiting you?

Send email

Small Business (50 or fewer emp.)
Dec 06, 2022
 Source
Overall Rating:
3.0
Levi C. avatar
Levi C.
Ceo Director
Share
"Lots to offer but way too advance set up for me"
What do you like best about Zoho Mail?

the vast amount that can be done on one platform is very good!

What do you dislike about Zoho Mail?

the setting up process, error here, help there i or we gave up

What problems is Zoho Mail solving and how is that benefiting you?

for us we were excited to see a CRM and form integration!

Small Business (50 or fewer emp.)
Jul 23, 2022
 Source
Overall Rating:
3.0
HH
Hitesh H.
Analyst
Share
"Zoho is leading CRM in india"
What do you like best about Zoho Mail?

It's cheap, easy when you get the flow, and everything is connected so it's easy to handle multiple taks at a time. Best is the Zoho marketing tool and how it automates it.

What do you dislike about Zoho Mail?

When I started using Zoho it's hard for me to learn the flow as everything is connected. And redirecting to different apps can be difficult sometimes. Yup so the UI can be something which one can work on. And a non technical person may find it more difficult to get hands on.

What problems is Zoho Mail solving and how is that benefiting you?

The first problem Zoho is solving is that it keeps everyone and everything in contact, which in one way or another releases a lot of work load and pressure too. The second is how it can highlight the tasks which needs attention or should be at priority.

Mid Market (51-1000 emp.)
May 11, 2022
 Source
Overall Rating:
3.0
AM
Anusha M.
Recruiter
Share
"Budget friendly with great features"
What do you like best about Zoho Mail?

We are using the Zoho email, quite recently, it's userfriendly although we can set reminders and can add tasks so that we don't need to specially write a note in the email itself we can create everything.

What do you dislike about Zoho Mail?

It would be great if we can download the option on the attached images, other than that I do not have any regrets about using this email.

What problems is Zoho Mail solving and how is that benefiting you?

Setting up the meetings\ Interviews and we can find out all the attachments in one place that's one of the great features also it's budget-friendly for the startups like us.

Small Business (50 or fewer emp.)
Jan 16, 2022
 Source
Overall Rating:
3.0
Ashish M. avatar
Ashish M.
Senior Software Engineer
Share
"Low Cost Email Option"
What do you like best about Zoho Mail?

I adore this app, and the best part is how simple it is to configure and integrate with other apps such as Slack and Dropbox. They provide the IMAP/POP3 protocols, allowing us to send and receive email without leaving Gmail.

What do you dislike about Zoho Mail?

The limited editions are extremely limited. It has a lot of cool features, but they can be a little overwhelming for non-technical people. It takes some time to figure out how everything fits together.

What problems is Zoho Mail solving and how is that benefiting you?

All of my associates are extremely satisfied with Zoho because they have never encountered any difficulties as a result of the user-friendly user interface. I am grateful to Zoho for providing such excellent service.

Small Business (50 or fewer emp.)
Nov 06, 2019
 Source
Overall Rating:
3.0
LM
Lokesh M.
Project Manager
Share
"Another nice email service both for personal and professional use"
What do you like best about Zoho Mail?

I like using Zoho mail because it helps in blocking spam messages and sort out various mails with ease.There is a facility of shared inboxes as well. You can also recover data very easily. Data recovery is one of the best features that I enjoy about Zoho mail. Also, blacklisting and white listing is quite an amazing feature that I like about Zoho mail. It makes it easy to keep only those people in loop that are important and keeping those out who are simply spam.

What do you dislike about Zoho Mail?

One of the things that I don’t like about zoho mail is that they don’t have the right kind of customer service. If you try to contact them, the replies and responses may be quite delayed and the problem you are facing might never be resolved. The contact options are not as required and even if you contact them, they don’t respond most of the times. One other things I don’t like is that they keep rising the prices of some very basic features which is quite disappointing.

What problems is Zoho Mail solving and how is that benefiting you?

One thing that has proven to be quite beneficial for us, overall is that monitoring of emails has become easier for me. The inbox sharing system has helped us a lot as well. Zoho email has a nice and easy to understand layout as well. So we were using Zoho email for our business emails as well.

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