Updated on: September 27, 2023
Compare Best Digital Customer Service Platforms for Medium-Sized Businesses
Digital Customer Service Platforms enable businesses to engage with their customers through different digital channels, including email, social media, chatbots, and more. They’re designed to offer a centralized hub for customer service agents to manage customer interactions and provide dedicated, personalized support via an omnichannel experience that improves customer satisfaction and loyalty.
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Acquire.io is a unified customer service platform that provides all your digital channels—including video, voice, chat, and browse—in one unified view to improve agents’ workflows and customers’ experiences. It ensures connected conversations across digital channels. All communication channels are p… Learn more
Appy Pie is a drag-and-drop builder software that allows users with no programming skills or coding know-how to create an app. The platform can be used for Windows 8 Phone, Android & iPhone applications, both for mobiles and smartphones; and allows users to quickly publish to Google Play & i… Learn more
AWeber is one of the more prominent email marketing platforms owing to the brand being around for a while. The platform is known for simplifying email marketing campaigns through an extensive range of tools that help companies grow their contacts. The platform offers pre-built email campaigns, acces… Learn more
Freshdesk (formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features include multi-level… Learn more
1 E-Commerce Helpdesk – Automate and Monetize Customer Interactions Learn more
Help Scout gives growing businesses everything they need to deliver world class customer support in one simple, scalable platform. Learn more
Helpshift is an in-app customer engagement and web-based customer support platform that helps improve customer experience via mobile apps. With the platform, users can help drive higher ratings, reduce churn and increase retention. Helpshift’s comprehensive customer care suite is notable for improvi… Learn more
HubSpot Customer Service is a software tool that helps businesses improve their customer service operations. It includes features such as ticketing, a help desk, a knowledge base, and integrations with popular communication channels like email and live chat. HubSpot Customer Service has the ability… Learn more
Hubspot, a giant in the digital marketing category, offers a wide range of software solutions with comprehensive free tools. This makes expanding your toolkit across sales, operations, marketing, etc., very easy. Its CRM system is at the heart of HubSpot’s offering. The platform makes it an excellen… Learn more
Intercom is a customer service platform that redefines customer support by simplifying processes and execution for its clients. Intercom is designed to connect businesses with their customers through easy messaging and automation. Through technology, Intercom supports teams with the right tools that… Learn more
LiveHelpNow is a full-service omnichannel software platform that can capably handle customer support, contact center, lead generation, and help desk needs. With LiveHelpNow, businesses get access to live chat, SMS text-to-chat, ticket management, chatbots, a knowledge base, social media messaging, l… Learn more
Zendesk is a chat platform that allows teams to deliver seamless conversational experiences across all your key platforms, including website, mobile, and social apps so customers can reach you instantly. The software is easy to automate and can easily be scaled to unique customer or employee needs…. Learn more
Zendesk offers a complete customer service solution that’s trusted by hundreds of thousands of customers. Recognized as one of the best help desk platforms, it’s a completely scalable solution that lets users manage and respond to queries from several channels using a unified dashboard, including so… Learn more
Zoho Desk is a longstanding name in its category that offers feature rich automation tools that help make your agents job easier and more efficient. One of their most lauded features includes an AI assistant that can identity repeated keywords and opinions in customers’ text to analyze customer mood… Learn more
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