Best Digital Customer Service Platforms for Medium-Sized Businesses

Products within the broader category of Digital Customer Service Platforms have a lot in common and are aimed at solving business challenges for companies of various sizes. Yet, there are notable differences in the setup, features, pricing, customer support for medium-sized businesses compared to larger enterprises. Therefore, it's crucial to guide mid-market companies towards the suitable Mid-Market Digital Customer Service Platforms options that cater to their specific requirements.
Findstack offers objective and comprehensive comparisons to help you find the best software. We may earn a referral fee when you visit a vendor through our links. Learn more
Filter

Rating

Pricing

Product Details

Deployment

Features

Crevio Logo
Crevio
Sponsored
5.0

( 1 )

$29.00/month
Crevio is a platform for creators to sell digital products, services, courses and access to other 3rd-... Learn more about Crevio
Zendesk Support Suite Logo
Zendesk Support Suite
4.3

( 5,770 )

Starting at $49.00/month
Zendesk offers a complete customer service solution that’s trusted by hundreds of thousands of custome... Learn more about Zendesk Support S...
AWeber Logo
AWeber
4.2

( 629 )

Free plan available
AWeber is one of the more prominent email marketing platforms owing to the brand being around for a wh... Learn more about AWeber
Tidio Logo
Tidio
4.7

( 1,413 )

Free plan available
Tidio is a customer communication platform that combines help desks, live chat, chatbots, AI agents, a... Learn more about Tidio
Zoho Desk Logo
Zoho Desk
4.4

( 5,205 )

Starting at $20.00/month
Zoho Desk is a longstanding name in its category that offers feature rich automation tools that help m... Learn more about Zoho Desk
Appy Pie Logo
Appy Pie
4.7

( 1,326 )

Starting at $16.00/month
Appy Pie is a drag-and-drop builder software that allows users with no programming skills or coding kn... Learn more about Appy Pie
Compare
Gorgias Logo
Gorgias
4.6

( 504 )

Starting at $10.00/month
Gorgias is a customer service and helpdesk software designed to streamline communication between busin... Learn more about Gorgias
Freshdesk Logo
Freshdesk
4.4

( 3,051 )

Free plan available
Freshdesk (formerly Freshcaller) is a cloud-based solution to improve a business’s customer service ex... Learn more about Freshdesk
HubSpot Service Hub Logo
HubSpot Service Hub
4.4

( 2,172 )

Starting at $50.00/month
Hubspot, a giant in the digital marketing category, offers a wide range of software solutions with com... Learn more about HubSpot Service Hub
Intercom Logo
Intercom
4.5

( 2,927 )

Starting at $74.00/month
Intercom is a customer service platform that redefines customer support by simplifying processes and e... Learn more about Intercom
Compare
Help Scout Logo
Help Scout
4.4

( 401 )

Starting at $25.00/month
Help Scout gives growing businesses everything they need to deliver world class customer support in on... Learn more about Help Scout
Helpshift Logo
Helpshift
4.3

( 379 )

Free plan available
Helpshift is an in-app customer engagement and web-based customer support platform that helps improve ... Learn more about Helpshift
Compare
Zendesk Chat Logo
Zendesk Chat
Starting at $49.00/month
Zendesk is a chat platform that allows teams to deliver seamless conversational experiences across all... Learn more about Zendesk Chat
Compare
LiveHelpNow Logo
LiveHelpNow
4.3

( 150 )

Starting at $9.00/month
LiveHelpNow is a full-service omnichannel software platform that can capably handle customer support, ... Learn more about LiveHelpNow
Compare
Acquire.io Logo
Acquire.io
4.3

( 43 )

Starting at $500.00/month
Acquire.io is a unified customer service platform that provides all your digital channels—including vi... Learn more about Acquire.io
Compare
Top-rated software of 2025
Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.
By proceeding, you agree to our Terms of Service and Privacy Policy